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USER STORIES

LISTOF SERVICES
 Aroma Therapy
 Shiatsu Massage
 Facials CONFIRMATION
 Nail Beautification
1.SUCCESS
 Seaweed Wrap
 Sauna a..“The service(s) that you choose is
 Waxing Add Service(s) available”.

b. Browsing the Services


As a customer, I can visit and check their c. Decides to make a reservation
services so that I can decide if I want to
2.FAILURE-display message
have their service(s).
a.”The online reservation is under
maintenance, please check again later.”

3.Scenario: Customer visits the website

Given: Opens website

When: Customer browses the Services

Then: It will show the Services of the


company
CONFIRMATION
LISTOF SERVICES
 Aroma Therapy 1.SUCCESS
 Shiatsu Massage
 Facials a.“The service(s) that you choose is available”.
 Nail Beautification
2.FAILURE
 Seaweed Wrap
 Sauna a..”The service(s) that you choose is not available.”
 Waxing SUBMIT
b.”There are no available service(s) right now”.

As a customer, I can now select their service(s) so c.”You haven’t select your service(s)”
that I can avail their service(s) and have a 3.SCENARIO: customer is selecting a service(s)
reservation.
Given: customer can choose all service(s)

When: customer will check the desired service(s)

Then: there will be a confirmation of availability of service(s)


Full Name: Time & Date: CONFIRMTION

1.SUCCESS
SPECIFIC EMPLOYEES
a.”The employee is available in that time and date. ”
Halton G. Remoroza 2.FAILURE
Xavier R. Savellano a. “The employee is not available in that schedule,
Oddete A. Manngutang please choose another date and time.”

Koby Kesler D. Peneyera b.. “your employee is not available right now, please
choose another employee.”
………………………
3.SCENARIO: The customer is choosing his/her
employee and the desired schedule.

() RANDOM EMPLOYEE Given: customer can give their desired employee


SUBMIT
When: customer should answer all the questions
provided.
As a customer, I can now choose what type of
employee that will serve me/ write my specific Then: There will be a confirmation of availability of the
employee and to indicate the schedule of my employee and the schedule.
service(s) so that I can make on time to the service
feel more comfortable.
Email: Name in Credit Card:

Mobile Number:

MODE OF PAYMENT: Please select mode payment


Credit Card Number:

Down payment : 20% 50% Full Payment

Expiration date:

Security Code:
SUBMIT
Postal Code:

City: Province: Check Your balance


Country:

Selected Service(s)

1. “Service 5” --------------------------P5,000.oo
2. “Service 3” ---------------------------P2,500.oo
3. “Service 11” -------------------------P2,500.oo

Total: P10,000.oo
CONFIRMATION

1.SUCCESS
As a customer, I can now pay through a..”Your reservation transaction is successfully, If you want to add
online reservation instead of walk in more reservation you can go back and check the other service(s) ”.
reservation.
2.FAILURE

a.”Thebalance of your card is empty. ”

b.”Incorrect card code, please try again.”

c.”The balance of your card is insufficient.”


GCaash
d.”Please check if you will pay it full or down payment”
Paypal
3.SCENARIO:the customer is providing his/her payment details.
Credit Card/Debit Card Given: customer can choose between full or percentage(s)
downpayment..

When:customer should provide a credit card code and customer’s


detail

Then: there will be a message to be received by the finance.


Email: Name in Credit Card:

Mobile Number:

MODE OF PAYMENT:
Please select mode payment
Credit Card Number:

Down payment : 20% 50% Full Payment

Expiration date:

Security Code:

Postal Code: SUBMIT

City: Province: Check Your balance


Country:

BALANCE

Your balance is:


Selected Service(s)
P25.oo
4. “Service 5” --------------------------P5,000.oo
5. “Service 3” ---------------------------P2,500.oo
6. “Service 11” -------------------------P2,500.oo
As a customer,
Total: I can check my balance so that I can assure that my
P10,000.oo
service(s) reservation was availed and to get ready for my next
payment.
As a customer, I can now pay through online reservation instead
of walk in reservation. CONFIRMATION

1.SUCCESS

a..”Your balance is (P:25.oo)”

2.FAILURE-display message

a..”You haven’t paid yet.”

3.SCENARIO :the customer can check his/her remaining


balance.

Given: customer can always check the balance

When: clicking the “check your balance button.”

Then: it will show your balances in the service.


CONFIRMATION
Cancel Reservation Rebook Reservation 1.SUCCESS

a.”Your response have been reported to the company.”


Date:
b. “Your reservation have been cancelled.”

Reason: c. “Please wait the reply of the company.”

2.FAILURE-display message

Cancel Reservation a.” Please indicate the date today.”

b.” Please give the reason why you will cancel your
reservation.”
As a customer, I can also cancel my 3.SCENARIO:The customer can cancel his/her reservation.
reservation for the emergency purposes
and to get my refund. Given: customer should provide a reason

When: customer will indicate the date, write a reason a by


cliking the cancel reservation button.

Then: there will be a confirmation to the response of the


user.

CONFIRMATION
Cancel Reservation Rebook Reservation
1.SUCCESS
Date: a.”Your response have been reported to the company.”

b. “Your reservation have been rebooked.”


Reason:
2.FAILURE-display message

1.”Please indicate the date today.”


Rebook Reservation
2.”pleasegive the reason why you will rebook your
reservation.”

3.SCENARIO:The customer can rebook his/her reservation.


As a customer, I can also rebook my
reservation for the emergency purposes Given: customer should provide a reason.
and to change my schedule/ or
employee. When: customer will indicate the date, reason and by clicking
the rebook reservation button.

Then: there will be a confirmation to the response of the user


Transaction Date Customer’s Name Status PAYMENT TYPE PAYMENT AMOUNT Check Status

January 18, 2019 Tom Macky T. Boris CASH 500 OK PAID

March 5, 2029 Helcurt R. Aldous CARDPAYMENT 4,000 ------ NOT PAID

As an Administrator, I can check the transaction reports so that I can secure the payment/ check the
remaining balance of the customer and to check their status.

CONFIRMATION

1.SUCCESS
SUMMARY DATA CREDIT SUMMARY DATA
a. Show the summary data of the
customer
Credit Card Transactions
2.FAILURE-display message

Paid:P25.oo a. “there are no summary data of


customer.”
Refund:P0.oo
SCENARIO: The admin can look for the
Cash Out:P0.oo
summary data of customers.
Proccesing:P0.oo
Given: the admin should have a data
Total:P25.oo of that customer.

As an administrator, I can also check the summary data of When: by clicking summary data
the customer so that I can reply them about their button
transaction problems.
Then: it will show the summary data
CONFIRMATION

SUMMARY DATA CREDIT SUMMARY DATA 1.SUCCESSS

a..Show the credit summary data of


Credit Card Transactions the customer

2.FAILURE-display message
Credit issued:
a. “there are no credit summary data
Credit payment:P5.oo of customer.”

Credit change:P5.oo 3.SCENARIO:The admin will look for


the credit summary data.

As an administrator, I can also check the credit summary Given: the admin should have a data
data of the customer so that I can reply them about their of a customer(s).
transaction problems. When: Clicking the credit summary
data button

Then: it shows the credit summary


data

CONFIRMATION

CREDIT SUMMARY DATA 1.SUCCESS


SUMMARY DATA
a..Show the Credit Card Transactions
Credit Card Transactions of the customer

2.FAILURE-display message

a.” There are no customer(s) who use


Total: 575 credit card during the transaction.”

3.SCENARIO:The admin will just look


As an administrator, I can check credit card transaction to for the totality of credit card
check the total customers who are using credit cards. trasactions.

Given:the admin should have a data


of a customer(s).

When: Clicking the credit card


transactions button

Then: it will show the total number of


customer(s) who are using credit
cards to pay the service(s).
Employees Name: Arnold F. Fentezilia

Employee Avaiability:Not Available


CONFIRMATION
Date: July 8, 2019
1.SUCCESS
Time: 12:00PM
a.”You updated the database.”
Service Availability:Available
2.FAILURE
Name of Customer: Wendy R. Sosa
a.”Fill up all the necessary questions.”

3.SCENARIO:The admin will update


SAVED
the databased by details of customer.
As an administrator, I need to update Given: Admin should always check
always the database so that I could the details before saving it
update the customer about the
availability of a service(s). When: clicking the save button

Then: it will be update in database for


the sake of customers.

CONFIRMATION

1.SUCCESS

Customer’s Name: a. All the details have been recorded

Have a reservation before: YES_ NO_ 2.FAILURE-Display Message

a. the Customer’s details are partially


Service(s):
indicted.
Name of Employee:
3.SCENARIO: The receptionist is gathering
Date & Time of Reservation: a data to the walk-in customers

Given: receptionist should get all the


SAVED
important details to those walk in
customer(s).
As an receptionist, I handle the data of
walk-in customer to be updated in When: answering all the provided question
database. of the receptionist

Then: there will be a confirmation to the


availability of service(s) and the
employee(s)
CONFIRMATION

1.SUCCESS

Name: Angel U. Taguiam date: b. The remaining balance in the credit card
is not lacking to pay the remaining balance
Credit Limit:P15,000 in the service(s).
Available Credit:P11,260 2.FAILURE-Display Message
Current Balance: P5,000 a. ” Your credit card is insufficient to pay
Cleared Balance:P5,000 Send the remaining balance of the service(s).”

As a finance, I should handle the balance of my b.” The bank is under maintenance, please
customer so that I can update the customer’s try again later.”
card remaining balance. c.”Your credit card is at limit to
P15,000.oo”

d.”You don’t have any remaining balance


in your credit card.”

3.SCENARIO: The finance will check the


credit card details of the customer

Given: finance should check always if there


are remaining balance left

When: updating the customer by sending a


message.

Then: then the finance will for the reply of


the customer