Maya Fraser-Philbin

4923 52nd Avenue South | Seattle, WA 98118 | 206-399-6482 | mayafp@seattlemonorail.com

Education
 Gonzaga University | Spokane, WA
 Master of Communication and Leadership Studies | December 2021

 Gonzaga University | Spokane, WA

 Bachelor of Business Administration | May 2017
 Business Administration | Marketing Concentration | Psychology Minor
 Dean’s List: Spring 2016-Spring 2017

 University of Sydney | Sydney, Australia

 Sydney Summer Short Term Program | June-July 2016
 International Human Resource Management

Experience
October 2017 – Present
Marketing & Sales Coordinator | Seattle Monorail Services | Seattle, WA

Manage social media accounts, content creation, online & print advertising, merchandise sales &
inventory, group sales, as well as maintaining partnerships with local organizations.

Additional responsibilities include: training 30+ current and incoming employees on new ticketing
system, providing operational assistance, some administrative duties, and project manager of the
Monorail’s Westlake Station way finding and signage update.

May 2017 – October 2017

Marketing Intern | Seattle Monorail Services | Seattle, WA

Worked on merchandise sales, assisted with group sales, content creation and managed social
media accounts.
Community Service
September 2016 – January 2017
Volunteer | St. Margaret’s Shelter | Spokane, WA

Worked with children on homework and reading activities, and organized donations.

August 21-25, 2016

Counselor | Gonzaga University BRIDGE Pre-orientation Program | Spokane, WA

Mentored and led a small group of 9 incoming freshmen, facilitated discussion, and led ice
breakers.

November 2010 – August 2014

Volunteer + Peer Advisory Board Member | Teen Link | Seattle, WA

 Outreach Worker: Communicated and presented information on Teen Link & youth
resources at school, in the community, and at events around Seattle.
 Phone Worker (3 years): Received extensive training on communication skills, dating
violence, homeless youth, drugs & alcohol, grief & loss, suicide, and mental health.
Answered calls and online chats from teens in crisis.
 Peer Advisory Board (PAB) Member and Board co-chair (2 years): helped with training
new volunteers, led meetings, and organized events. The PAB also ensures that Teen
Link remains youth-driven and attentive to styles and issues facing young adults.
 Organized Teen Link’s Sweet 16 Party, a public event held at the Vera Project. I
booked a local band and procured raffle prizes.

Teen Link is a program of Crisis Connections (formerly known as Crisis Clinic), which is a
peer-to-peer crisis hotline for youth, mainly in King County. Instead of telling people what
to do, Teen Link volunteers focus on positive and self-respecting decisions of the caller.

2 Maya Fraser-Philbin