Human Resource Management

Ortega, Clarize B.
CBET 25-302P
T/F 12:00-1:30 Pm
Description Of Business

The Co.Coffee will offer a variety of choices to the customers. Coffee and tea of
all sorts will be offered. The choices of coffee will range from espresso to latte, from
regular flavor to raspberry-mocha. The teas will range from English to flavored varieties.
Juice, soda, and non-alcoholic beverages also will be available. For those who want
something else to drink, both wine and beer will be on sale. Wine can be ordered by the
glass or by the carafe. Bottled micro-brewed beer will be available.
The breakfast menu will feature croissants, muffins, bagels, donuts, french
pastries, fruit filled crepes, etc. Except for the crepes, the baked goods will be
purchased from The Works. Lunch and dinner will feature sandwiches, salads and
seven different soups. In hot weather, a variety of cold soups will be offered.
The interior design of the building will focus on projecting a relaxed atmosphere.
The bottom portion of the walls will be forest green with the upper being eggshell white.
The carpeting will be forest green.
The table and chairs will be custom made from light oak. The chair coverings will
be of forest green material and heavily padded for comfort. The table tops will be a
marbleized forest green laminate. Plants will abound in gold pots. The dishes and eating
utensils will be mismatched and purchased from antique and thrift stores. The coffee
cups will be from the forties and fifties era. They will be provided by a local antique
business and will be for sale.
The emphasis will be on providing a comfortable environment for the customer
where they will want to linger and return many times.

The Five Key Personnel

Cafe Manager/s

Oversees daily operations of a café, which sells food and drinks to customers. From
planning menus and working with vendors to training employees and managing
budgets, this individual is responsible for all aspects of running the business.

 Managing Personnel
 Handling Finances
 Monitoring Compliance
 Managing Inventory
Barista

 Welcoming customers, informing them about specials or new items, answering

questions, and accepting orders and payments.
 Preparing foods, such as sandwiches or baked goods, and grinding and
blending coffee beans, brewing coffee and tea, and serving items to customers.

Cafe Assistant

 Serve customers efficiently with food and drink orders and take payments.
 Assist in preparation of cafe and counters before, during and at the end of
service.
 Offer customers amazing standards of customer service and care.

Chef

 Setting up the kitchen with cooking utensils and equipment, like knives, pans and
food scales.
 Studying each recipe and gathering all necessary ingredients.
 Cooking food in a timely manner.

Waitress

 Take orders and serve food and beverages to patrons at tables in dining
establishment.
 Collect payments from customers.
*Process customer bills or payments.
 Write patrons' food orders on order slips, memorize orders, or enter orders
into computers for transmittal to kitchen staff.
*Communicate dining or order details to kitchen personnel.
*Take customer orders.

Job Description

Cafe Manager responsibilities include:

 Managing day-to-day operations of the cafe

 Hiring and onboarding new wait staff and baristas
 Training employees on drinks preparation and proper use of coffee equipment

Job brief
We are looking for a Cafe Manager to organize daily operations and motivate our
staff to provide excellent customer service.

Cafe Manager responsibilities include scheduling shifts for baristas and wait staff,
monitoring daily expenses and revenues and ordering supplies like coffee, milk and
snacks, as needed. To be successful in this role you should have work experience
with