Exercises

Unit: Sales – A/R

Topic: Returns, Credit Memos and Negative Rows

At the conclusion of this exercise, you will be able to:

 Create correction documents for common situations in the
sales process
 Perform an exchange of items on an A/R invoice using
negative rows
In this exercise, you create a sales order for a customer. When the
order is delivered, the customer notifies you that one of the items
was damaged in transit, so you create a Return document. After
the delivery is invoiced, the customer informs you that one of the
items is not working properly. Therefore you create a credit
memo to return the item. Later on the customer realizes that they
need to exchange one item for a different item. You then create an
A/R invoice with positive and negative rows to perform the
exchange.

5-1 Create a sales order for a customer.

5-1-1 Enter the following information:

Field Name or Data Type Values
Customer C42000
Delivery Date Today’s date
Items C00008
C00009
C00010
I00005
Quantity 5 of each
Save the sales order.
Sales order number: ___________________________
5-1-2 Deliver the sales order.
Delivery number: ___________________________

5-1-3 The customer tells you that item C00009 was damaged in transit and would
like to return the quantity of 5 that they received. Create a Return document.
In the Remarks field, enter a note about why the customer returned the items.
Save the Return document.
Return Document Number: ___________________________

5-1-4 Invoice the sales order.

Add the invoice.
A/R invoice number: ___________________________

5-1-5 The customer is displeased with how item C00010 is working and they would
like to return it. Create a credit memo to return the items.
In the Remarks field, add a note about why the customer returned the items.
Save the credit memo document.
Credit Memo number: ___________________________

5-1-6 The customer has realized that they need a different type of battery. They
would like to exchange the item I00005 for item I00006. Complete the
exchange using only one document.
Enter the following information:
Field Name or Data Type Values
Due Date Today’s date
Customer Reference No. <Your original invoice
number>
Item1 I00005
Quantity -5
Item2 I00006
Quantity 5
Remarks Customer is exchanging
batteries from invoice
<number from invoice you
created>
Save the A/R invoice.
A/R invoice number: ___________________________