MSD HappyFox Ticket Inflow Historically by Category

Curriculum & Assessment Support

# of Tickets
Ticket Type 2017-18 2018-19
Assessment Issue 72 171
Assessment Request 37 89
Consumables 14 28
Curriculum Issue 47 89
Curriculum Request 89 96
Professional Development Request 22 49
Program Issue 3 41
Total 284 563
Instructional Specialist Support
Ticket Type # of Tickets
Total from 9/1/18 to 10/6/19 519
Instructional Technology Support
# of Tickets # of Tickets
Ticket Type (Issues) 2017-18 2018-19 Ticket Type (Requests) 2017-18 2018-19
Accessories 70 67 Audio/Visual 76 72
Audio/Visual 244 307 Computer Accessories 88 76

Copier 214 156 Conference/Lab/Facility Technology setup 44 55

Device Issue 543 531 Device Request 224 214
Google 142 149 Google 36 67
Login issues 239 222 Guest WiFi 27 20
Lost/Stolen 2 3 Login 377 362
Miscellaneous 38 64 Miscellaneous 125 134
Network/Internet issues 124 65 MSD Website 17 106
Phone 72 57 Network 16 11
Printer 284 367 Other 29 26
Programs/software 313 277 Phone 88 84
Security 10 8 Printer/copier 143 408
Skyward 90 90 Program/Software 133 140
Websites 92 72 Security 0 3
Total 2477 2435 Skyward 56 72
Website/App/Extension/Bookmark 138 141
Total 1617 1991

Start of School Year Comparison

August 1 - October 6 # of Tickets
2017-18 1495
2018-19 1515
2019-20 1783

MHS 1:1 Help Desk Tickets # of Tickets MMS 1:1 Help Desk Tickets # of Tickets
2017-18 638 2017-18 1453
2018-19 821 2018-19 1433
2019-20 To Date 264 2019-20 To Date 380
Special Services Support
Ticket Type # of Tickets
Enrich 56
File Review 147
Medicaid 1
Other 6
PD 1
Skyward for SPED 1
SPED (W) Drive 1
Tech 1
Total from 1/14/19 to 10/6/19 214

Total from 9/1/18 to 10/6/19 428