Good Day My name is Kenver Regis, please find attached to this email the answers to my

questions you requested.

1. Tell Me About Yourself

I am an innovative Senior Project Manager and Management Consultant who have over 8 years’
experience. I am a very creative, innovative and analytical person. I pride myself in being social,
passionate and transparent in executing my duties. I have excellent communication and organization
skills. I like a challenge and thrive in a fast-paced working environment, where everyone looks up to me
to ensure that their duties are executed in a timely manner.

2. Why did you choose to work on this position?

For the past five months I have been looking for a change and chance to work with someone who can
mentor my skills, empower me and take me to the next level of my career and employment. To be the
personal assistant of a Senior Manager would be a dream come true and an opportunity to learn from the
best of the best. I like challenges and thrive in them and would very much like to be the personal assistant
for an excellent and well skilled executive.

3. How do you manage to take on simultaneous tasks as is the nature of any hospitality
job?
I have over 10 years’ experience as a senior project manager and I enjoy taking on multiple tasks
because by nature it is part of the job. I prioritize by setting priorities on tasks and order of
importance and then execute in the given time frame. Usually I use a PKI key which one being
the most important and 4 being the least. I also strategize one hour of dead time every day to
prioritize every task to accomplish for the day. This strategy helps me to manage my time and
work on tasks simultaneously by time-slicing and cataloging importance.

4. How would you calm down a particularly irate customer?

As a manager I enjoy dealing with irate customers. Experience has taught me with a firm and
gentle hand you can calm the beast in anyone. You must be patient with them because aggression
and hostility can cause you to lose business and possibly your best customer. So you must be
understanding, respectful and responsible.
These are my usual steps to deal with irate customers:
1. Apologize and probe for details.
If all you do is apologize, the problem remains in the air and the customer will remain
skeptical. Therefore, you must figure out, in depth, what happened.
 2. Diagnose the entire problem.

Continue to ask questions until you understand exactly what happened. There are four
reasons the diagnosis is essential:

I. Irate customers will never feel comfortable working with you until they've been "heard
out," which means listening to the entire complaint in detail.
II. You can't possibly reassure the customer that your company won't screw up that way
again if you're not 100 percent certain what actually happened.
III. You may discover elements of the "screw up" that were the customer's fault, such as
unreasonable expectations. Going forward, you'll need to address these.
IV. You may discover that the customer is completely at fault and a total pain to work with
and thus not worth the effort to cultivate any further.

3. Devise an action plan.

Assuming you decide to proceed, create a step-by-step process that will ensure that the problem
doesn't recur. This process should consist of two parts: 1) what you plan to do differently and 2)
what you need the customer to do differently, if the customer was partly at fault. Example:

 You: "If you decide to work with me, here's what I intend to do. First, I'll give you my
private number, so you can call me directly whenever you have any questions...
[etc.] How well does that address your concerns?"
 Customer: "It's okay, I guess."
 You: "Great. Now here's what I'll need you to do, if we decide to work together. Would
you be willing to give me a heads up the moment you know that you'll need fewer
framistats?
 Customer: "I can do that."

This method gets you and the (now formerly) irate customer working on the same side to fix the
problem so that it doesn't come back to bite either of you.
 5. How would you react if you see misconduct or inappropriate behavior in a fellow
worker?
I will report it immediately to supervisor since I would not want the facility or the management
to suffer due to an employee's indiscretion.
Further I would;

According to the employee handbook, contract, or past practice, inform the most relevant
authority(ies) about specific behaviors witnessed.
I will then follow handbook, contract, or past practice concerning handling the potential dishonest
behavior. Lastly I won’t immediately assume that the coworker is guilty of dishonest behavior. I f
I need to use the appropriate compliance hotlines if available, I will do so.

6. We will like to know if you are willing and ready to travel?

100% ready and willing to travel. I love travelling.

Looking to a favorable response from you.

Yours Respectfully
Kenver Regis