Reservation Principles

1. Reservations can be made in writing or verbally. Each reservation must be approved by the
hostel management. In case of overbooking caused by various reservations the beds will be
given to the guests, who sent back first the completely filled in and signed notification form
and transfers the amount of the initial payment straight away. All changes to reservations must
be made in writing.

2. A cancellation must arrive at least 4 weeks before the date of arrival, unless alternative
cancellation terms have been agreed with the management in writing.

3. Late, full or partial cancellations will be subject to a cancellation fee. The cancellation fee
will apply for each person and each service for the first booked day, or, if the reservation
spans over a periodof seven days and more, for the first three nights of the reservation. All
increases of the participants’ number of the reservation must be submitted to the management
for approval.

4. Reservations are for beds only. Requests for rooms will be taken in consideration, but they
can not be guaranteed by the hostel.

5. For each 20 (twenty) guests paying the confirmed room rate, the Hostel shall allow 1 (one)
person free of charge in a more bedded room.

6. A name list and detailed meal requirements are to be made available to the Hostel 14 days
prior to the arrival date at the latest.

7. General terms and conditions:

All reservations, amendments or cancellations are subject to a written reconfirmation by

the Hostel.

The Hostel reserves the right to withdraw from this present agreement in case of force
majeure or any grave violation to the agreement. In the event of force majeure the
hostel may not be held responsible for damages.

All other terms not mentioned in these reservation principles are settled in the Agreement
on the Code of Contract for Group Travellers issued by the Austrian Professional Hotel
Association and the Austrian Professional Travel Agency Association.

The contracting partners hereby declare that the contents of this agreement shall be kept
secret from third parties, particularly with regard to the booking status and rates.

The Hostel reserves the right to accomplish accommodation in a hotel of the same
category.

Any legal disputes arising from this agreement shall be settled before the court in Vienna,
Austria.

Hostel Hütteldorf
Schloßberggasse 8, A-1130 Wien
Tel: +43/1/877 15 01 Fax: +43/1/877 02 632
jgh@hostel.at www.hostel.at