2019 GIL Executive Briefing

Digital Transformation initiatives by Thai Public Sector

Preeda Chaiyanajit
preeda.chaiyanajit@frost.com

7th August 2019 Image Source: Pixabay.com

Table of Contents

Personal Experiences in Digital Transformation projects 3

What is Digital Transformation in Government and Public sector context? 4

Digital Transformation by Global/Regional Government 8

Digital Transformation initiatives by Thai Government Agencies 9

Conclusion 18

2
Personal Experiences in Digital Transformation projects

Thailand’s Court of
Justice Information
Technology Master Plan
and Action Plan 2015-
2018

Thailand Government
Digital Data Center
Technology Modernization
Foresight

Image Source: Flaticon.com; Source: Frost & Sullivan

3
What is Digital Transformation
in Government and Public
sector context?

It is a process of
adoption of digital technologies,
tools, methods and data by a
government/public sector body
to improve processes, engage talents
across the government organizations
and deliver new, value-generating
services for citizens.

Image Source: Freepik.com; Source: Frost & Sullivan

4
Components of Digital Transformation in Government
TRANSFORMING CITIZEN-
FACING SERVICES
Departments continue to deliver a
steady stream of high-quality
digital services, available to
citizens and used wherever
possible
INTERNAL GOVERNMENT FULL GOVERNMENT
TRANSFORMATION TRANSFORMATION
All of government transforms the
Departments deliver major
way it governs itself by relying on
business changes to the way
collaboration between
they operate internally, thus
professions and departments to
improving efficiency and citizen
successfully deliver change
service across channels
across government
Image Source: Pixabay.com, Freepik.com; Source: Frost & Sullivan
5
Differences between Digital Transformation in Public and Private sector

Drivers
• Cost and budget pressures
• Citizen demands PUBLIC SECTOR
• Government directives
• Digital maturity of other agencies

Drivers
• Efficiency gains
• Market share P R I VAT E S E C T O R
• Profit

• Build strategy on purpose and vision – clarity distinguishes where to

invest efforts from what not to do
• Direct investment into the future state LESSONS FROM THE
• Build team capabilities P R I VAT E S E C T O R F O R T H E
• Own and communicate operational/performance metrics PUBLIC SECTOR
• Adopt a proper innovation process – doing things in new ways
Image Source: Flaticon.com; Source: Frost & Sullivan

6
Why there is a need for Digital Transformation
in Government?
 Improve citizen
experience
 Tackle staffing
challenges

 Better manage
increasing cost and  Transition from legacy
budget pressures processes and operating
models from a long-
standing era

Image Source: Flaticon.com; Source: Frost & Sullivan

7
Digital Transformation by Global/Regional Government
USA
• The United States Digital
Service aims to transform the
way the federal government
deals with citizens.
• E.g. Medicare Payment
System Modernization
Australia
• The Digital Transformation
Office is committed to help
government improve digital
services and people’s
experience.
• E.g. Performance dashboard
(https://dashboard.gov.au/)
Singapore
• It adopts a more user-focus
approach by providing a
platform for co-creation with
citizens
• E.g. co-created more than 110
apps with citizens, including
myENV app
Image Source: Flaticon.com; Source: Frost & Sullivan
8
Government Data
Center Modernization
(GDCM)
Thailand data
infrastructure need a
modernization strategy to
make it agile, secured,
cost effective and efficient
ecosystem.
The GDCM project is an initiative commissioned by
government with aims to
• Enhance the efficiency of data center service,
enabling standardized and integrated provision as
well as
• Reduce duplication and budgeting in managing data
centers in Thailand.
PROJECT OBJECTIVES
• To formulate guideline for Government Data
Center Modernization.
• To develop implementation approach for
Government Data Center Modernization.
• To develop supporting mechanism such as
service standards of government data center
Image Source: Freepik.com, Flaticon.com; Source: Frost & Sullivan
9
GDCM is a strategic initiative to help the agency data infrastructure align better with Thailand
Digital Economy

1 2 3

THAILAND OPPORTUNITY DIGITAL THAILAND DATA CENTER INFRASTRUCTURE

• 70 mn population • Digital technology to • Data center infrastructure an

• Strong internal demand for
data center
• Data center requirements to
grow 30% YOY till 2020
develop infrastructure,
innovation, data
capability, human
capital, and other
resources
important component of Digital
Economy
• A modern data center infrastructure is
the most crucial element to
accommodate growing demand for
data, services, quality and digital
economy
Image Source: Flaticon.com; Source: Frost & Sullivan

10
Frost & Sullivan have identified 4 broad aspects to the Data Center Modernization initiative

Identifying
Understanding trends opportunities to define
in international Standards of
community government DC
service

Data Centers to
Support Thailand’s
Digital Development
Plan

Developing a Data
Establishing a GDCM
Center Modernization
driving mechanism
plan

Image Source: Flaticon.com; Source: Frost & Sullivan

11
Future State Operating Model
GDCM enables agencies to choose from 6 available options to support their data infrastructure

(A) AGENCY OWN DATA

(D) 3rd PARTY
CENTRES
COLOCATION/PHYSICAL
• Includes current HOSTING
infrastructure setup
• Includes current setup with
• Includes shared better designed SLAs and
infrastructure optimization requirements

A D (E) 3rd PARTY

(B) MINISTRY DATA
SERVICES
CENTRES
• Includes service
• Includes current
infrastructure setup
Future State Model outsourcing to
B for Thailand Data E 3rd party for laaS,
broadened to
PaaS, SaaS,
ministry agencies
Infrastructure Cloud

C F
(C) CROSS AGENCY DATA
(F) G SERVICES
CENTRES
• Includes service outsourcing to
• Includes current infrastructure
government services for
setup broadened to multiple
Colocation, laaS, PaaS , SaaS,
agencies across ministries and
Cloud
independent agencies
Image Source: Flaticon.com; Source: Frost & Sullivan

12
Thailand Digital Technology Foresight Project - Objectives

To determine
the direction and
To assess the strategy in
readiness and promoting
To study the global potential of selected
technology and selected technology and
digital innovation technology and digital innovation
trends and identify digital innovation in the next 5 years,
the technologies adoption in 10 years and 15
that Thailand Thailand. years.
should focus in the
next 15 years

Image Source: Flaticon.com; Source: Frost & Sullivan

13
F&S engagement covered variety of mechanisms to unveil the technologies and roadmap

The industry, government, and relevant stakeholders were consulted. The roadmap was prepared.

Workshops and
Digital Focus Group
Discussions
Technology
Promotion
Roadmap
Industry Survey
Industry Discussions

Expert/Specialist
Consultation

Image Source: Flaticon.com; Source: Frost & Sullivan

14
Linkage between

Quantum Com
Data analytics
Megatrend to Technology

Automation

Networking

3D printing
Nano Tech
TECHNOLOGY

Security
AR/VR

Cloud

DLT
MEGATREND

IoT

5G
AI
Explosive Generation and Use
of Data

The Fourth Industrial

Revolution

Growth of Smart City and

other Smart Ecosystems

Urbanization and Rise of

Megacities

Rise of E-Commerce and

Convenience Stores

Increasing Connectedness
and decreasing privacy

Transformation of Workplace

Shift in global economic

power
Aging society

Scarcity of natural resources

Climate change
Image Source: Flaticon.com; Source: Frost & Sullivan

15
7 Selected Technologies for Thailand’s Digital Economy

Next Generation Telecom

5G

Data Analytics

Distributed Ledger Technology

Quantum Computing

Internet of Things

Artificial Intelligence

Automation

Image Source: Flaticon.com; Source: Frost & Sullivan

16
Digital Technology Promotion Roadmap 2020-2035
NEXT NEXT NEXT

5 10 15
YEARS YEARS YEARS

2020 2025 2030 2035

5G 6G

Virtual Agent Video Analytics 1. Next generation telecom

Emotional Analytics
2. Data analytics
Text Analytics

Blockhain (DLT) 3. Distributed Ledger Technology

Quantum Computing 4. QC

Internet of things 5. IOT

Machine learning Deep learning
6. Artificial Intelligence
Six Sense

Real time translation

Natural Language Processing Neutral Networks

Robotics process Automation 7. Automation

Smart process Automation

Collaborative robots
Image Source: Flaticon.com; Source: Frost & Sullivan

17
How can Digital Transformation in the Thai government happen efficiently and effectively?

Define clear Engage citizens in Employ digital Simplify the process Not only equipping
strategy that service design trends and to reward innovation existing workers
addresses culture, technologies to and flexibility with new
leadership, reinforce a culture awareness, but also
workforce and of innovation and genuinely new skills
procurement collaboration

STRATEGY USER FOCUS CULTURE PROCUREMENT WORKFORCE SKILLS

Image Source: Flaticon.com; Source: Frost & Sullivan

18
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