Appointment with receptionist by phone

RC : This is Dr. Zia office. How may I help you ?

P : I’d like to make an appointment.
RC : Have you been to our office before?
P : No, I’m a new patient.
RC : What’s your name?
P : Hilmi Indah
RC : May I have your phone number please ?
P : Yes, my number is 081808773571
RC : What are you symptoms ?
P : Well, I have a toothache and very hurt
RC : The earliest appointment I have is 2:00 pm on Wednesday,
September 25th. Can you make it then ?
P : Yes, that’s fine.
RC : Please come 10 to 15 minutes early to fill out new patient
forms. Do you need directions to our office ?
P : No. I know where it is. So, I’ll see you on Wednesday the
25th at 2:00 pm?
RC : Yes. That’s correct.
P : Thank you.
At Receptionist
(It's time to see the dentist at the clinic)
RC : "Good evening, can I help you?"
P : "I want to check my teeth"
RC : "Have you been here before?"
RC : "I've never had"
RC : "OK, then let's fill in the data first, yeah ... what's the
name?
P : "Hilmi Indah"
RC : "age?"
P: 20 years old
RC : "Where is the address?"
P : "Jl Lebak bulus 3 no 71"
RC : "OK, please wait in the waiting room"
P : "okay"
(the receptionist gave the patient data card to the dental nurse
and a few moments later the nurse called Hilmi's name to enter
the dentist's room. With a slightly nervous feeling, Hilmi
entered the room)
DA : "Hilmi? Please come in"
P : "okay sus"
DA : "Please sit here" (invite the patient to sit in the dental
chair)
DA : " How is the position comfortable?"
P : “Already Sus” (showing nervous expression)
DA : "(self-introduction to patients) I am Farra, a dental nurse
who will assist doctor Zia. Previously, I checked his identity
again, mba (checked his identity (name, age, gender,
occupation, address, parent's name))”
P : “Really Sus”
DA : "Don't be afraid, won't be injected anyway"
DA : Why are Hilmi's teeth?
P: My teeth sometimes throb
DA : Does it make you eat sick or not?
P : It doesn't hurt, Sus, when it's throbbing, it makes the food
feel bad
DA : Have you been treated or not yet?
P : Never before, this is the first time I have gone to a dental
clinic
DA : means you haven't examined your teeth yet, so it's like a
hole like this
P : hehehehe, yes. Endless I'm a little afraid when seeing a
dentist
DA : Why are you afraid I should be checked by a dentist, right?
Do you want to have your teeth examined instead? If you check
it, it definitely won't reach it like this.
P : I have not dared to be so like this, hehehehehehe
DA : Don't be like this next time
P : hehehehe yeah, sus
DA : Sure, then.
DA : Yes, I'll call the doctor first

(The DA calls a doctor)

DA : “Doc, the patient is ready.”
D : “Okay ready, the equipment is already prepared, Sus?”
DA : “It's been doc, everything's settled.”
(The doctor approached the patient)
D : Have you had any problems?

P : Ough! My teeth is hurt. I can't sleep or eat. I have a really

bad pain in my tooth!

D : How long have you had this toothache?

P : The pain comes and goes, but it's gotten much worse these
past few weeks.

D : Is there anything that you've done to your tooth that might

have caused the pain?

P : I think I ate too much chocolate and I don’t brush my teeth.

Maybe that is the problem.

D : When you brush your teeth, what do you use?

P : Morning before breakfast and evening and I use a soft bristle

toothbrush.
D : I will check your teeth
D : Can you open your mouth? A little wider, please
(The patient opens her mouth and checked by the doctor)
P : How doc?
D : You’ve got two decay in the teeth molars and you need two
fillings
P : Oh! So that’s the cause? Please treat now, Doc
D : Okay

(Treatment…)
D : “First my cavities are bur first, after that they are given a
filling material so that the tooth function returns to normal”
P : “Okay, Doc”

D : “Sus, please get a bur”

DA : “Is the bur low or high-speed, doc?”
D : “Just the high-speed, Sus”

DA : “Ok doc, here's the bur”

(The process of filling teeth by a doctor)

D : “The teeth have been filled, please rinse your mouth”
P : “Done, doc”
(After treatment)
D : “Okay. After treatment, there are things you have to do to
prevent cavities from happening again, including not eating 30
minutes -1 hour, increasing the amount of fibrous food, fruits
and vegetables, brushing your teeth at least twice a day the night
before sleep and morning after breakfast, and do not forget to
diligently control to the dental clinic once every 6 months.
P : “Well, doc. I will do it.”
D : “Good.”

(At the receptionist)

(Before going home, patients pay for dental fillings at the
receptionist)
RC : “Hmm this is a total of maintenance, the total is Rp. 160,000
including the antibiotic Amoxicillin.”
P : “Okay”
RC : “Thank you, if it hurts please come back here again”
P : “Good”
RC : “I hope you recover soon and see you next time.”
P : “Okay, see you”