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(EC/UK/GER/FRN)

SERVICE REFERENCE
MANUAL
REVISION 0
FAX-L360 H12-2493 230V EC
FAX-L360 H12-2494 230V UK
FAX-L360 H12-2495 230V GER
FAX-L360 H12-2497 230V FRN
TELEPHONE 6 KIT H12-3773 230V HUN/POL
TELEPHONE 6 KIT H12-3774 230V CZE
TELEPHONE 6 KIT H12-3775 230V SLO
TELEPHONE 6 KIT H12-3776 230V S.A.
TELEPHONE 6 KIT H12-3813 230V GER/FRN
TELEPHONE 6 KIT H12-3823 230V EU
TELEPHONE 6 KIT H12-3824 230V UK

JULY 2002 HY8-90CZ-000


COPYRIGHT  2002 CANON INC. CANON FAX-L360 JULY 2002 PRINTED IN JAPAN (IMPRIME AU JAPON)

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I. PREFACE
This manual is based on the following manuals, and only includes differences between FAX-L350 and
FAX-L360.

HY8-10AM-000 FAX-L350 SERVICE MANUAL, Rev.0


HY8-30AJ-000 FAX-L350 PARTS CATALOG, Rev.0
HY8-80AL-000 FAX-L350 CIRCUIT DIAGRAM, Rev.0

II. CONTENTS
CHAPTER 1 : POINTS OF DIFFERENCE FROM THE ORIGINAL MACHINE
This chapter explains the differences between this machine and the original one.

CHAPTER 2 : CIRCUIT DIAGRAM


This chapter contain the pages which are different from those in the Circuit Diagram
for FAX-L350.

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CHAPTER 1
POINTS OF DIFFERNECE
FROM THE ORIGINALMACHINE

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1. Parts change
For details of any change in parts numbers, see the Parts Catalog.

2. Specification change
Canges have been made to the electrical circuitry, and the functions of the NCU board have
been integrated with those of the SCNT board. In this Service Reference Manual, detailed
explanations of the electrical circuitry have been omitted (to respect the decision not to disclose
detailed information in technical documentation, e.g., on ICs).

Body color Cool White


Power consumption standby less than 4W / less than 500W (when operating)
Modulation method
G3 image signals ITU-T V.27ter, V.29, V.17, V.34
G3 procedure signals ITU-T V.21
Modem IC FM336plus
JBIG None
Transmission/Reception FAX-L360: Approx. 400 pages
memory
Copy resolution Scanning 400 dpi x 300 dpi (direct copy)
200 dpi x 300 dpi (memory copy)
Interface specifications
interface USB only
Support software Windows 98/Me/2000/XP
Windows 95/NT 4.0 (Not support)
Other Summer time added.
Detecting a Residual Cartridge added.

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Interface Spcifications
Serial interface (USB)
a) Specifications
Interface Type
USB Interface (Universal Serial Bus; USB Specification Release Number 1.10)

Data Transmission
Control transfer method
Bulk transfer method

Signal Voltage Level


Input:
Input defference sensitivity: +0.2V (Max.)
Common-mode defference: +0.8V to +2.5V
Output:
Static output high: +2.8V to 3.6V
Static outpu low: less than +0.3V

Input/Output
Data signal pulled up with 3.3V
VBUS signal pulled up with 5.5V

Interface Cable
Twisted-pair shielded cable
USB standard compatible required
Material AWG No. 28, Data pair (AWG: American Wire Gauge)
AWG No. 20 to No. 28, Power distribution pair

Interface Connector
Printer-side USB standard, Series B receptacle
Cable-side USB standard, Series B plug

3 2

4 1

USB Connector (JUSB1)


JUSB1 PC Signal name Description
1 ← 1 VBUS Cable power supply (+5V DC)
2 — 2 D– Data
3 — 3 D+ Data
4 — 4 GND Cable GND

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b) USB interface
USB is a serial interface which connects up to 127 peripheral devices to a host computer, and transmits data at a high-
speed rate of 12Mbps. Hot plugging, in which connecting/disconnecting devices while the host or the printer is in use, is
supported. Each device is connected to a hub's port, where each port’s detection/disconnection status is returned to the
host.

Data transfer
The data transfer in USB is executed in terms of the transfer unit called a frame, a time frame of approximately 1ms, into
which the data is divided. Data is transferred by piling up these frames.
All packets begin with a SYNC (synchronizing) field to synchronize with the local clock, and are separated with an
EOP (End of Packet) field.
Frame lines begin with an SOF (Start of Frame) packet. An SOF is composed of a PID (Packet Identification Field) that
represents the type of the packet and the direction, frame number, and a CRC (Cyclic Redundancy Check) used for
error-check.
Inside a frame is a packet line containing a token packet, data packet and a handshake packet, which indicates the status
of the flow control.
A token packet is composed of a PID, an address field which can specify up to 128 addresses, an ENDP (endpoint) field,
and a CRC.
Inside a data packet are a PID, data field, CRC, and EOP.
Only a PID is present inside the handshake packet.

1Frame (approx. 1ms) Time Lapse

Frame Line SOF SOF

Frame Structure SOF Printer Other Function

Packet Line Token Data Handshake

Packet Structure
Frame
SYNC Number CRC EOP SYNC PID ADDR ENDP CRC EOP SYNC PID DATA CRC EOP SYNC PID EOP

USB Data Transfer

Encoding/Decoding the Data


In USB, data transfer lines are ultimately encoded with NRZI (Non Return to Zero Invert) method. When the original
data bit is 0, sent data bits are inverted; when the original data bit is 1, the value is retained.
However, if the level of the transferred data remain unchanged for a certain period of time, the receiving side may not be
able to synchronize with the data sample position, which will result in data bits being out of phase. This is prevented by
a method called bit stuffing; when data bit 1 is repeated 6 times, one 0 bit is added to the original data before encoded
with NRZI.

0 1 1 0 1 0 1 0 0 0 1 0 0 1 1 0
Data
Idle

NRZI
Idle

NRZI

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Supported Software
The following table shows the relationship between available drivers and the interfaces for this model.

FAX-L290 Suite
USB I/F
Windows 95 not
supported
Windows 98 conditionally
supported*
Windows NT 4.0 not
supported
Windows 2000 conditionally
supported*
Windows Me conditionally
supported*
Windows XP conditionally
supported*

*: A USB connection applies to Windows XP/Me/2000 pre-install models and to


pre-install models upgraded to Windows XP/Me/2000 from Windows 98 or later.

Windows Drivers
Win98.Me LBP Printer Driver (USB supported)
Win2000.XP LBP Printer Driver (USB supported)

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3. Setting the Language and Country
When you connect the power cord to an AC outlet for the first time, you need to select the
language for the LCD display. For some countries, you also need to select the country where
you are using the FAX machine. The FAX machine automatically switches the selectable
settings and the default settings in the menus to suit the selected country.
Follow this procedure to set the language and country.

After connecting the power cord, the display changes from PLEASE WAIT to DISPLAY LAN-
GUAGE.

Once you have selected the language and country, these setting menus will not appear next
time you connect the power cord.

Normally, the country selection window will appear when the user has selected a language.
A shift to the screen, however, will not occur if the user has selected any of the following for #5
TYPE in service mode:
EUROPE2, POLAND, ASIA, SLOVENIA, SINGAPORE, CHINA, SAF, HONG KONG, N.Z,
AUSTRALIA, UK, GERMAN, ITALY, SWEDEN.

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4. Setting the Summer Time
Some countries adopt the summer time system that shifts the clock time ahead or back ac-
cording to the change in seasons. You can select if the time information in your FAX changes
to match your country summer time system and set the day and time when the summer time
begins and ends.

SYSTEM SETTING

SUMMER TIME OFF


ON BEGIN DATE/TIME
MONTH JANUARY
WEEK FIRST WEEK FEBRUARY
DAY SUNDAY SECOND WEEK MARCH
MONDAY THIRD WEEK APRIL
TUESDAY FOURTH WEEK MAY
WEDNESDAY LAST WEEK JUNE
THURSDAY JULY
FRIDAY AUGUST
SATURDAY SEPTEMBER
OCTOBER
TIME
NOVEMBER
DECEMBER
END DATE/TIME
MONTH JANUARY
WEEK FIRST WEEK FEBRUARY
DAY SUNDAY SECOND WEEK MARCH
MONDAY THIRD WEEK APRIL
TUESDAY FOURTH WEEK MAY
WEDNESDAY LAST WEEK JUNE
THURSDAY JULY
FRIDAY AUGUST
SATURDAY SEPTEMBER
OCTOBER
TIME
NOVEMBER
DECEMBER

Operation at the Start of Summer Time


When the time selected for BEGIN DATE/TIME comes, the time stored by the machine is put
forward by 1 hour. Any delayed call falling whitin the affected time slot will immediately be
initiated when the time has come and the time has been put forward.

Operation at the End of Summer Time


When the time selected for END DATE/TIME comes, the time stored by the machine is put
back by 1 hour. Any delayed call falling whitin the affected time slot will immediately be initi-
ated when the time has come and the time has been put back.

If exactly the same date/time is selected for BEGIN DATE/TIME and END DATE/TIME, the
time is put forward/back by 1 hour repeatedly year after year.

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#1 SSSW (service soft switch setting)
SW09 (service soft switch 09: communication result display function settings)
Bit Function 1 0
0 After normal end of communications, Display No display
communications results displayed
1 After communications ending in error, Display No display
communications results displayed
2 Not used
3 Not used
4 Not used
5 Not used
6 (New)Summer Time setting No display Display
7 Not used

[Bit 6]
If Display is selected, the items associated with the summer time function will be added to
the user data, enabling the user to make summer time settings.

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5. Detecting a Residual Cartridge
5.1 Out line
This mechanism is designed to automatically cammunicate (ECM) printer information,
e.g., cartridge replacement, printer number.

Forwarding of data only

Win 2000
FAX-L360 PSTN FAX English Sever
(BFT recive)
Printer information

All Bits of the other machine’s DIS must be set to [1]; in other words, the presence of a single
[0] will cause the communication to end in error.

Bit 27 ECM: [0]=Not Provided, [1]=Provided


Bit 53 Binary File Transmission (BFT): [0]=Not Provided, [1]=Provided
Bit 99 Simple Phase C BFT Negotiations capability
: [0]=Not Provided, [1]=Provided

The communication will end normally if the other party returns MCF in
response to PPS-EOP. If, however, the other machine has a problem in
compatibility in relation to BFT, it will return FDM and the communication will
NOTE end in error.

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5.2 Setting
The following items are available according to service mode settings:

#11 Remote CRG ACTIVATION


PRODUCT NUMBER
SERIAL NUMBER
CUSTOMER NUMBER
SERVER PHONE NBR
CRITERION
REPORT
MANUAL TX
CLEAR

ACTIVATION: Use it to ON/OFF the function.


PRODUCT NUMBER: Use it to register a product number (10 characters;upper case,
lower case; numerals; symbols).
SERIAL NUMBER: Use it to register a serial number (8 characters;upper case,
lower case; numerals; symbols).
CUSTOMER NUMBER: Use it to register a serial number (8 characters;upper case,
lower case; numerals; symbols).
SERVER PHONE NBR: Use it to register the telephone number of the contact
(25 characters; numerals; tone; pause; space).
CRITERION: Use it to store information about the cause of a call.
PAGES: number of prints (3700; 0-9999)
DAYS: number of days passed (30; 0-9999)
REPORT: Use it to generate a report of BFT registration data issued.
MANUAL TX: Use it to manually transmit BFT registration data.
CLEAR: Use it to clear all parameters set under Remote CRG.

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5.3 Conditions for a Call
The function is enabled when ACTIVATION is set to ON, and the number of prints and the
date currently registered will server as its starting point.

Condition 1:
When as many prints as set for PAGES under CRITERION have been made.
Condition 2:
When the cartridge runs out of toner, requiring replacement.
Condition 3:
When as many days as set for DAYS under CRITERION have been made.
Condition 4:
When a service error related to the printer has occurred.

A log on the following is used for the execution of this function:


Total number of prints made by the printer.
Number of prints that previously satisfied condition 1.
Date/Number of prints that previously satisfied condition 3.

Executing ALL CLEAR or CLEAR for Remote CRG will also clear the log data.

NOTE

Condition 1:
When the difference between the number of prints and the number of prints that previously
satisfied condition 1 reaches the registered number of prints, a BFT file will be prepared and
a call made.

If the registered number of days under condition 3 is [0], no call will be made
under this condition.

NOTE

Condition 2:
When the cartridge runs out of toner to require replacement, a call will be made.
Thereafter, no call will be made under condition 2 until the cartridge has been replaced and
the power has been turned off and then on. However, if condition 2 occurs once again when
the power is turned on after replacement of the cartridge, a call will be made.

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Condition 3:
When as many days as set pass since the day on which condition 3 is satisfied and, in
addition, when 12 hours pass since the time at which ACTIVATION is set to ON, a call
will be made.

If the registered number of days under condition 3 is [0], no call will be made
under this condition.

NOTE

Condition 4:
When a service error that is related to the printer occurs, call will be made.
Thereafter, no call will be made under condition 4 unless the error has been cleared and the
power has been turned off and then on once again. However, if condition 4 occurs when the
power is turned on once again after clearing of the error, a call will be made.

If a connection to the target machine fails when transmitting a BFT file, a shift
will be made to redialing mode. Redialing may be enabled/disabled, and the
number of redialing sessions depends on user settings.
NOTE

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5.4 BFT File
A BFT file is constructed as follows:

00 call item 1: program version (fixed).


01 call item 2: product number (in ASCII).
02 call item 3: serial number (in ASCII).
03 call item 4: customer number (in ASCII).
04 call item 5: ROM version (in ASCII).
05 call item 6: FAX number (in ASCII).
06 call item 7: FAX name G3 (in ASCII).
07 call item 8: FAX name G4 (in ASCII).
08 call item 9: Server phone number (in ASCII).
09 call item 10: cause of call.
00: call condition 1.
01: call condition 2.
02: call condition 3.
03: call condition 4.
04: manual transmission.
20 call item 11: total number of prints (hexadecimal).
21 call item 12: date of transmission (in ASCII).
e.g., 2001 11 16 15:46 ---> 30 31 31 31 31 36 31 35 34 36
22 call item 13: number of prints set for PAGES under CRITERION (condition 1).
23 call item 14: number of prints when a call was made most recently under
condition 1.
24 call item 15: date on which a call was made most recently under condition 1.
25 call item 16: number of days set for DAYS under CRITERION (condition 3).
26 call item 17: number of prints when a call was made most recently under
condition 3.
27 call item 18: date on which a call was made most recently under condition 3.

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6. WIRING DIAGRAM
6.1 Wiring Diagram

1 13 1 14 HAND TEL LINE


TONOR
Contact sensor SENSOR J1 J5
SET

MEMBREN LCD
3 2 1 6 6 6

3
7 1
J3 J2 J1
7 6 5 4 3 2 1 ASF PAPER
Modular board SENSOR SENSOR

4
DS OPCNT board J4
PICKUP
S P S P
1 2 3 5 4 3 2 1 3 2 1 3 2 1
PICKUP SOLENOID
3 2 1 SOLENOID (CASSETTE) SPEAKER 3 2 1 3 2 1
J3
J2
15 1 CL CL BZ

3 2 1
3 2 1

DES
7 6 5 4 3 2 1 1 2 3 2 1 2 1 1 2 1 2 3 1 2 3
7 1 1 3 1 15 1 5 2 1 2 1 1 2 1 3 1 3

J2 J12 J3 J601 J9 J10 J401 J13 J11

SCNT board

J15

1
1

2
3
4
4
J7 J14
J5 J6 J4 J8
1 6 1 4 1 10 1 15 1 9 5 1 1 2 3 4

1 2 3 4 5 6 1 2 3 4 10 9 8 7 6 5 4 3 2 1 5 4 3 2 1 J2
1 2 3 4 5 6 7 8 9
2

1
1

USB board
2
2
1

CASSETTE
8 1
SENSOR 1 2
9 8 7 6 5 4 3 2 1
1 2 3
1 2 9 1 1 2 3
1 2 3 4 5 6 7 8 9 10
6 5 4 3 2 1 4 3 2 1
J6 J5 J2 J201 P S
6 1 4 1 OVERFLOW PAPER
J801 802F SENSOR SENSOR EDGE
S P
3 2 1
J1

LASER unit SCANNER

10
3 2 1

9 10
1

MOTOR
2
3

8
4

7
LASER SCANNER

J202
5

6
unit Power supply unit
6

PCNT board 5
1 2 3
7

4
3 2 1
8

3
2

9 10

2
1
1
1

Paper eject sensor


3
2
J7

J102
1
1
1

INL101
2
2
J102
2

J305 J402 J401


1

J303 J302 J301 J304


3 1 4 3 2 1 4 3 2 1
3 2 1

Upper Guide

1 2 3 4 1 2 3 4

4 3 2 1 4 3 2 1

FU
2 1
2 1

1 2 TONOR H701
1 2

CARTRIDGE 2 1
1 2
INTER LOCK
J008M

4 3 2 1 1 2 3 4

TH701 2 1
M M
2
1

Document feed Main MOTOR


MOTOR
Fixing ass'y

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Document Document
edge sensor sensor

Printer section
OPCNT board

a) SCNT board
7. ELECTRIC CIRCUIT

Reset IC

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(IC3)
System controller(1/2)
(IC8)
34.153MHz
7.1 Component Block Diagram

MPU

ROM

(IC4)
Driver

16M bit
(IC1)

DRAM
RTC SRAM

(SOC1)

64M bit
Main moter
(IC401)
High-voltage Fixing
Driver Dcument
Controller Controller (IC402) feed motor
Data Bus, AD16-SD0

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Address Bus, A24-SA0
Paper eject

Data Bus, MD7-MD0


sensor d) PCNT board

Toner b) c)
sensor
MODEM System +3.3V +5V +24V +24V +5V
FM336PLUS controller(2/2)
(IC401) (IC8)

Power supply unit +3.3V


Amp. NCU

a) System/Printer control section


Paper edge b) Communication control section
sensor
Contact sensor c) Document scanning section
Speaker d) Fixing/high-voltage control section
8. Error codes and recovery methods
As for the descriptions of causes of and actions for error codes, only those items to which
changes have been made because of the use of different connector numbers are indicated.

##322 [RX] Fixing heater temperature abnormality


Cause: Internal unit defect.
Solutions: (1) Check the connections between the fixing ass’y and the PCNT board and between the fixing
ass’y and the power supply unit (J102).
(2) Check the connection between the PCNT board (J1) and the power supply unit (J202).
(3) Check the resistance between connector pins of the fixing ass’y.
J206-12 and J206-13: 436 to 301 kΩ (at 25°C)
J102-1 and J102-2: 25.1 to 28.8 Ω (at 25°C)
If either resistance is incorrect, replace the fixing ass’y.
(4) Replace the PCNT board.
(5) Replace the power supply unit.
(6) Replace the SCNT board.

##323 [TX/RX] LASER/scanner section BD signal output abnormal


Cause: Internal unit defect (Low LASER intensity)
Solutions: (1) Check the connection between the LASER/scanner section (J801) and the SCNT board (J5).
(2) Replace the LASER/scanner section.
(3) Replace the SCNT board.
Cause: Internal unit defect (BD signal timing error)
Solutions: (1) Check the connection between the LASER/scanner section (J801) and the SCNT board (J5).
(2) Replace the LASER/scanner section.
(3) Replace the SCNT board.

##324 [RX] Printer section scanner motor rotation rate abnormal


Cause: Internal unit defect (Incorrect scanner motor speed)
Solutions: (1) Check the connection between the LASER/scanner section (J802) and the SCNT board (J6).
(2) Replace the LASER/scanner section.
(3) Replace the SCNT board.

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General errors
• The unit does not turn on. (Evaluation criteria: Look at the actual unit.)
(1) Check the power cord connection.
(2) Check the connection between the PCNT board (J1) and power supply unit (J202).
(3) Check the connection between the SCNT board (J8) and power supply unit (J201).
(4) Check the connection between the SCNT board (J4) and PCNT board.
(5) Check the power supply unit’s fuse (F101).
(6) Replace the power supply unit.

• Abnormal display. (Applicable test mode: Operation panel test)


Nothing is displayed.
(1) Check the connection between the OPCNT board (J2) and SCNT board (J3).
(2) Check the connection between the LCD unit and OPCNT board (J5).
(3) Replace the LCD unit.
(4) Replace the OPCNT board.
(5) Replace the SCNT board.

Part of the LCD panel does not display anything.


(1) Check for LCD problems with the test mode.
(2) Check the connection between the OPCNT board (J2) and SCNT board (J3).
(3) Check the connection between the LCD unit and OPCNT board (J5).
(4) Replace the LCD unit.
(5) Replace the OPCNT board.
(6) Replace the SCNT board.

• The buttons do not work. (Applicable test mode: Operation panel test)
(1) If the test mode can be used, check for faulty buttons.
(2) Check the connection between the OPCNT board (J2) and SCNT board (J3).
(3) Check the connection between the Membren sheet and OPCNT board (J1).
(4) Replace the Membren sheet.
(5) Replace the OPCNT board.
(6) Replace the SCNT board.

• No sound from the speaker


(1) Check the connection of the speaker and SCNT board (J401).
(2) Replace the speaker.
(3) Replace the SCNT board.

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Printing problems
• Faulty printing (Evaluation criteria: Test print is faulty.)
• The paper is not fed correctly. (Evaluation criteria: Look at the actual unit.)
The main motor does not run.
(1) Check the connection between the main motor and the PCNT board (J401).
(2) Check the main motor’s resistance. Approx.9 Ω/1 phase is normal.
(3) Replace the main motor.
(4) Replace the PCNT board.
(5) Replace the SCNT board.

The paper is not picked up from the auto sheet feeder.


(1) Check whether the recommended paper is used.
(2) Check whether more than 100 sheets of paper have been loaded in the auto sheet feeder.
(3) Check whether more than 250 sheets of paper have been loaded in the cassette.
(4) Check whether the paper has been loaded into the sheet feeder correctly.
(5) Check the connection between the paper pickup solenoid and the SCNT boatd (J9/J10).
(6) Replace the paper pickup solenoid.
(7) Clean the separation pad.
(8) Replace the separation pad.
(9) Replace the separation pad spring or the lifting spring.
(10)Replace the SCNT board.

The paper skews.


(1) Check whether the recommended paper is used.
(2) Check whether more than 100 sheets of paper have been loaded in the sheet feeder.
(3) Check whether more than 250 sheets of paper have been loaded in the cassette.
(4) Check whether the paper has been loaded into the sheet feeder correctly.
(5) Check whether dust or paper debris have built up inside the auto sheet feeder.
(6) Check whether the paper pickup roller, or any other rollers, are damaged or scratched.

• The printing operation is abnormal.


The unit indicates there is a paper jam when there is no paper jam.
(1) Check the connection from the paper edge sensor to the SCNT board (J14).
(2) Check whether the paper edge sensor and actuator and the paper eject sensor actuator are in their correct positions.
(3) In test mode check whether the paper edge sensor and the paper eject sensor are operating correctly.
(4) Replace the SCNT board.

To document feed motor


Main motor

4
4
1

Main motor connector Document feed motor connector


approx. 9W
approx. 15W

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Scanning problems
• Faulty scanning (Evaluation criteria: Test print is good, but the copied image is poor.)
• The document is not fed.
The document feed motor does not run. (Evaluation criteria: Check it visually.)
(1) Check the connection between the document feed motor and the PCNT board (J402).
(2) Check the document feed motor’s resistance. Approx.15 Ω/1 phase is normal.
(3) Replace the document feed motor.
(4) Replace the PCNT board.
(5) Replace the SCNT board.

The document slips against the rollers. (Evaluation criteria: Check it visually. Stretched copy im-
age.)
(1) Clean the document reading section.
(2) Replace the reading section’s rollers.

The document does not separate. (Evaluation criteria: Check it visually.)


(1) Check whether the document feed motor is driving all the rollers. (Check for any damaged gears or foreign matter
stuck inside.)
(2) Check whether the document feed lever is set to manual document feed.
(3) Clean the separation roller and separation guide.
(4) Replace the separation roller and separation guide.

The scanner unit’s sensors are defective (Evaluation criteria: The placed document or transported
document is not detected.)
(1) Check for any faulty sensors while executing the copying operation and test mode.
(2) Check the connection between the OPCNT board (J2) and the SCNT board (J3).
(3) Replace OPCNT board.
(4) Replace the SCNT board.

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CHAPTER 2
CIRCUIT DIAGRAM

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