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aervices
BUSINESS - is any activity involved in production and distribution of goods and services.
PROFIT- is the difference between the income an entrepreneur receives from geh sale of his goods and
services and the expenses.
HIERARCHY
1. PHYSIOLOGICAL NEEDS
4. SELF-ESTEEM NEEDS
KINDS OF BUSINESS
SERVICE ENTERPRISES- primary concern with the satisfaction of needs and wants of the consumer.
CAPITALISM- is a system in which thr means of production are owned and operated by private
individuals
SOCIALISM- means the ownership of production and capital by the goverment and the regulation by
society
COMMUNISM- collective ownership by the goverment of consumption goods and production goods.
MEANS OF LIVELIHOOD
2. Pastoral phase
3. Handicraft phase
4. Agricultural phase
5. Industrial phase
1. Household economy
2. Village economy
3. National economy
4. Internatinal economy
MEDIUM OF EXCHANGE
1. Barter economy
2. Money economy
MARKETING ASPECT- is considered the life blood of virtually all project feasibility studies dor the extent
of the data and information
TECHNICAL ASPECT- after having determined the market size and area,product demand and growth.
FINANCIAL ASPECT- project feasibility study quantifies the results of the marketing, technical ,
management ,taxation, and legal phases
CHAPTER 2
MANAGEMENT- is defined in so many ways depending upon the text view points, beliefs and
interpretations of the manager.
PLANNING- refers to the formulation of objectives programs policies. Procedures, rules, regulations, in
order to achieve the goals of the business.
• is related to decusion making. It involves the best course of action that a business or other enterprises
and every department will follow
ORGANIZING- is the grouping together of people, establishing relationship among them, and defining
the authority and rsponsibility taht the personel have in use of the company.
STAFFING- involves filling and keeping filled the positions provided in the organization structure.
DIRECTING- has to do with the predominantly interpersonal aspect of managing C
ONTROLLING- is the process of measuring and correcting the activities of subordinates and the company
itself.
HENRI FAYOL- was a french industrialist who was the first to issue a complete statement on a theory of
general management
1. Division of work- this is the assignment of specialized jobs to various department and / or positions.
2. Authority and responsibility- to be a related and inseperable
3. Unity of command- this means that employees should receive orders from.one superior/ manager
only
4. Subordination of individual interest to general interest- the interest of one employee or group of
employees not prevail over the interest of the business
5. Remuneration- renumeration and method of payment should be fair and afford the maximum
possible satisfaction to employees
10. Span of control - it refers to the specific and limited number of subordinates tahat a manager can
effectively handle and control.
11. Simplicity- unnecessary elements should be eleminated from all activities as well as from the
process and procedures
12. Unity of direction- one boss and one plan for group of activities
TOP MANAGEMENT
CHAPTER 3 PLANNING
PLANNING- is a logical and systematic approach of formulating the objectives programs, policies
,procedures, budgets, rules , regualations and other types of planning.
NATURE OF PLANNING
LONG RAND AND SHORT RANGE OBJECTIVES- generally go beyond the current fiscal year of the
organization.
PROCEDURES- are series of related steps expressed in chronological order for a specific purpose.
PHILOSOPHY- the values and beliefs an organization holds as the guiding light is the company's
philosophy.
2. Single use plans- plans are designed for a specific purposed or period
4. Intermidiate plans- plans follow once the long range plans are formulated
6. Markering plans- common objectives of marketing plans are to increase their present market share
and development neq products.
7. Production plans- focus on producing the desired amount of goods demanded at the market place.
8. Financial plans- provide a quantitative basis for decision making and control.
9. Manpower plans- a systematic way of determining the types of personnel needed in the long and
short range fir an organization
10. Strategic plans- involve determining the major goals of the entire organization and the policies. To
guide the achievement of these goals
11. Tactical plans- deal with determination of the ahort term specific utilization
12. Planning horizon: short range vs long range- short range plans generally cover up to one year.
13. Functional plans- being long range or short range plans are often classified by function or use
14. Operational vs strategic plans- is the process which set forth organizational objectives.
DECISION MAKING
Marginal analysis- this tool is used in decision making to figure out how much more output
Financial analysis- this is another tool in decision making used to estimating the profitability
Break even analysis- thia is another tool which enable manager to sew the effect alternative available
based.
Ratio analysis- is an accounting tool used for the interpretation of accounting information.
1. Queueing or Waiting- line method- used mathematical techniques for balancing waiting lines and
services provided
2. Linear programming- used in decisions involving the allocation of resources or.limitted resources
3. Game theory- involves selecting the best strategy taking into consideration.
1. Set objectives
2. Identify ,constraints
3. Identify alternatives
5. Evaluate alternatives
1. Forecasting- is an attempt to fore tell or predict future trends, events, or conditions, from knwon data
3. Scheduling- this is the term used for planning time for various activities in an organization
4. Management by objectives- peter drucker used this term in 1954 ang applied it to an approach to
planning
WHY MANAGERS FAIL IN PLANNING
CHAPTER 4
ORGANIZING
Is the process of grouping together of men and establishing relationships among them, defining
the authority and responsibility of personnel by using the company
Is a broad term that can be interpreted differently by many management theorists.
As a process should consider several factors of fundamentals
ORGANIZATION
ORGANIZATIONAL CHART
Master chart or chart of authority- the master chart shows the entire organizational structure.
Functional chart-shows at a glance the functions and activities of the positions and/ or
departments
Personnel chart- the personnel chart shows the departments in the same relative maner as the
functional chart.
DELEGATION
Delegation is considered an art and science. It is an art because it is a kill that the manager
performs effectivelyif he practices it
Delegation should first and foremost be tackled before the establishment of goals and
objectives and a clear definition of responsibility and authority has been made
EXCEPTION PRINCUPLE
the exception principle(also known as management by exception) is closely related to the parity
principle
the exception principle states that managers should concentrate their efforts on matters that
deviate significantyly from the normal and let subordinates handle routine matters
1. formal system- is composed of the recognized and formalized lines of communication, authority
and control
2. informal system- is much more subtle and invisible in the organization chart
FORMAL
INFORMAL
as the span of supervision or control increases( the number of subordinates being supervised)
8 supervisors
1. gang boss
2. inspector
3. work boss
4. instruction boss
5. speed boss
6. shop boss
7. time boss
8. repair boss
1. function
2. product
3. process
4. geographical location
CHAPTER 5
RECRUITMENT- is the process of encouraging ,inducing or influencing applicants to apply for a certain
vacant position
STEP ONE- studying the different jobs in the company and writing job description and specifications Job
analysis
SOURCES OF LABOR/APPLICANTS
SELECTION- is the process of getting the most qualified applicant from among different job seekers
STEP 7- hiring
STEP 8- orientation/induction/indoctrination
TRAINING-according to the labor code of the philippines, is the systematic development of the attitude
/knowledge/behavior patterns
1. On The Job Training and Job Rotation- is normally given by a senior emloyee or supervisor.
2. Vestibule Training- procedure and equipment similar to those used in the actual.job.
4. Classroom Training- is conducted off the job annd is probably the must familiar method of training
5. Programming instruction- the increased availability and lower cost of computers have made thr use of
programmed instruction more attractive
6. Management Development Program- is a systematic process of training and growth by which
individuals gain and apply knowledge..
Understudy Assignments- are generally used to develop an employee to fill specific job
Coaching- by experienced managers stresses the responsibility all managers for developing subordinates
Experience- is used in many organization employees are promoted into management jobs and allowed
to learn their own
Job rotation- is designed to give an employee broad experience in mang different areas of organization.
Lectures- the trainer has control and can present the materials this method
Case studies- this techniques was popularized by the harvard business school
Role palying- trainees are required to act out asigned roles in a realistic situation.
Business management games- generally provides a setting of a company and its environment and
requires a team players to make operating decisions.
University and professjonal association seminars- offer credit and non credit
TRANSFER- refers to the shifting of an employee from one position to another without increasing his
duties.
PROMOTION- refers to the shifting of an employee to a new position to which both his status and
responsibilities are increased.