Tan Aik Jin

02 August 2018
 FEDEX
FORD

GOOGLE
Zebra gives 95% of Fortune 500 companies
real-time visibility into their operations

PROCTER & GAMBLE

Zebra software, services, solutions TESCO
and hardware give the entire operation
a digital voice
WALMART

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Enabling Visibility Across Industries
Zebra makes businesses as smart and connected as the world we live in

RETAIL T&L MANUFACTURING HEALTHCARE

Know More About Your

Simplify Operations Empower Mobile Workers
Business and Customers
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Global Market Leadership

#1 MOBILE COMPUTING #1 SCANNING #2 RFID READERS

#1 DESKTOP PRINTING #1 TABLETOP PRINTING #1 MOBILE PRINTING

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Zebra Spotlight

7,000+ 4,200+ R&D Spend

~$3.7B Employees US & Int’l 10%+
Global Sales Patents Issued
Worldwide of Sales
and Pending

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 Broad Customer Reach

Nearly 10K Channel Partners

in More than 100 Countries

Nearly 115 Offices across

50 Countries

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 45+ Years of Innovation
First All-touch Android
Inventory Solution.

First Rugged RFID First Android-

Handheld and First First Rugged First Smart based
Founded as Data Specialties by First Thermal Printer Enterprise Digital Enterprise Environment Enterprise
Ed Kaplan and Gary Cless for On-demand Assistant (EDA) Digital for Thermal Wearable
Barcode Labeling Assistant Printers Computer

1969 1982 1986 1991 1997 2004 2008 2013 2015 2016 2017

First Handheld First Barcode First Wearable

Laser Barcode Printer Computer
Scanner

Only Migration Path Collaboration

to Modem OS for with NFL and
Legacy Windows Wilson Sporting
Applications Goods to Track
Game Footballs
First Laser-Scannable First Mobile RFID First IoT Platform for
Two-dimensional Barcode Printing Solutions Enterprise Applications (Zatar)

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State of Retail ecommerce Worldwide

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Zebra’s Future of Fulfillment Vision Study

Zebra Technologies
commissioned a global
research study to gain a richer
understanding of how
manufacturers, retailers and
logistics firms are preparing to
meet the growing needs of the
on-demand economy.

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State of the Industry
Respondents Characterize their Organization’s Omnichannel Strategy

LOGISTICS RETAIL MANUFACTURING

68%
50% Pharmacy
40%
Postal, Courier,
Store Front
Freight 47%
Fashion, Apparel

44%
Computer, Electronics
33%
33%
Third-party Logistics,
Non-Store Front
Warehouse, Storage 43%
Consumer, Packaged
Goods, Food & Beverage

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Key Findings
E-COMMERCE
95% agree e-commerce is
driving the need for faster
delivery, spiking concern
and investment
DIGITIZATION OF THE INVENTORY ACCURACY INNOVATION
SUPPLY CHAIN
Respondents estimate their 87% say automation is
55% of organizations current inventories are disrupting the industry
currently use pen and 61% accurate
paper to manage
omnichannel logistics
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Shipping Capabilities
For In-Store and Online Fulfillment

40% 93%

TODAY 2028

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Turning Stores into Fulfillment Centers

Agree more and more retailers will

92% continue to turn stores into
fulfillment centers

Agree click and collect (buy

92% online/pick up in store) will become
the default delivery method

Of retailers surveyed use store

82% inventory to fulfill orders

Expect store use of inventory to

68% fulfill orders to grow in the next five
years

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The Delivery Resurgence
The Need for Speed

94% of respondents agree that delivery is

an extension of a retailer’s brand

94%

Expected delivery window for future

same-day orders

29% 51% 20%

2 hours or less 3 to 4 hours 5+ hours

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Grappling with Returns
Trends with Product Returns

74% 26%

Offer free return shipping 93%

of respondents agree
accepting and managing
58% 29%
returns is a challenge
Add a surcharge for returns

76%
51% 30% of retailers plan to employ
third-party facilities to
Have a returns facility managed by a third party manage returns

Returns
Plan to discontinue

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Moving from Manual to Digital

TODAY 2028

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Transformative Technology Disruptors

New Technology
EARLY-STAGE DISRUPTIONS ADVANCING DISRUPTORS MAINSTREAM DISRUPTORS
Implementation Challenges

Autonomous Vehicles Wearable Mobile Technology Internet of Things • Difficulty in deploying,

integrating and managing
Drones/Robots Machine Learning Predictive Analytics
new technology
Augmented Reality Digital Security 3D Printing
• Internal Coordination
Strategy
• Determining ROI of New
Technology
• Safety and Training
• Regulatory Requirements

Penetration Level
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Next-Generation Supply
Chain Technologies
Expected Rewards from Technology
Investments

1 Lower supply chain management risks

2 Improved transport routing, transport mode selection

3 Reduced labor costs through automation

4 Shorter delivery times without increasing inventories

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Regional Findings

North America Latin America Europe Asia Pacific

83% 93% 52% 85%

classified agree pressure to of retailers employ rank drones as one of
autonomous vehicles reduce environmental third-party logistics the most disruptive
as highly disruptive impact is growing firms to handle returns technologies

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Gearing Up for Next Generation Supply Chains

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 THANK YOU

Tan Aik Jin (AJ) | +65-9225-5259 | atan2@zebra.com

ABOUT ZEBRA TECHNOLOGIES

Zebra provides unparalleled operational visibility to give enterprises the

digital edge they require to thrive in an omnichannel landscape

For more information, please visit us on the web:

Transportation and Logistics: www.zebra.com/tl | Manufacturing: www.zebra.com/manufacturing | Retail: www.zebra.com/retail

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