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Writing
Sample answer
Dear Mr Jones,
My name is Fran Metcalfe, and I travel to Kingston College every morning on one of your company’s buses – the number 17.
Unfortunately, the bus usually arrives late at the stop, which means I miss my first lesson at college. What is more, the bus is often so
crowded that I have to stand up.
I am not very happy with this service, and I am writing to ask you whether you could supply more buses at busy times of day. They
also need to arrive on time.
Yours sincerely,
Mark scheme
The task is worth 30 marks. Award up to 6 marks for each section of the mark scheme, according to the descriptions below.