Public Sector Revenue Management & Collection

Helping revenue collection agencies and empowering citizens

Marcos Theophylactou Constantin de Gaza

Senior Account Manager Business Development Director
and Solution Lead Architect

29th of February 2016

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential
Citizens’
Perception,
Compliance &
Social Maturity

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential 3
The Challenge
Change as fast as your citizens do

98% 54% 29%

move between different devices of government service agents say inflexible technology
in the same day. ranked their organization service prevents adapting to new
levels as average or below ways of doing business.
52% use 3 to 4 channels. average.

Can you serve them? Are they empowered? How fast can you
change?

Sources:
Google “The New Multi-Screen World”, Ovum “Optimizing Customer Service in a Multi-Channel World”, Oracle CX Survey, 2013.

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |

A PLATFORM TO DIFFERENTIATE
…on how you serve your citizens

Engage Citizens Empower Employees Adapt

Self Service Understand the Citizen Configure Not Code
Anywhere

Drive the Resolution Extend & Integrate

Find Answers Easily Process

Use Multiple Be Proactive and Support Enterprise Scale

Channels Preventative

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |

Oracle Public Sector Revenue Management

Connected Revenue Policy

Analytics
Services Management Automation

Oracle Digital Development

Platform

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential 6
 Connected, Engaging & Personal
Connected Services

Portal Mobile Self- Integrated Knowledge Social Self-Service

Pixel Perfect Support Service Single Knowledgebase Across Leverage the Power of
Sites and Widgets Global Device Support All Channels Customer Knowledge

Live Chat Co-Browse Smart Engagement Email Support

Industry Leading Chat In Depth Agent Guides & Troubleshooters Complete Email
& Proactive Chat Assistance Response Management

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential 7
Empowering, Adaptable, Enterprise Scale
Revenue Management

Registration Forms Payments Accounting

Central View of Citizens Configurable Forms and Distribution and Allocation Financials and Revenue
Assessments Processing Accounting

Foundation Billing Collections Enterprise

Policy Modeling, Asset-based billing Closing the Tax Gap Management
Extendibility, Workflow Monitoring and
Tools Administration

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |

Manage Policies With Ease
Policy Automation

Policy Analytics Rule Modeling Compliance Management

What-If Analysis & Model, Share & Update Policy Auditing &
Reporting Policy Rules Decision Tracking

Policy Lifecycle Dynamic Interviews Deployment Services

Change Management Personalized Advice and Integration APIs & Mobile
& Deployment History Decision Explanations Deployment

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |

 What is Policy Automation?
…And why might I need it?
Does my child have to file a Key Benefits
separate return this year?
Empower Policy Experts
• Automate the handling of company policies
• Business users manage policy rules in
familiar Word and Excel files
What unemployment
benefit can I receive? Deliver Consistent Policy Decisions
Am I eligible for an • Ensure policies are consistently met across
Should my ex-husband earned income tax credit? channels & devices
pay child support? • Dynamic interviews change based on
answers and what is already known about
the citizen

Should I make estimated Build Trust Through Transparency

tax payments this year? • Citizens and agents understand why decision
was made
• Auditors easily access explanation of every
decision
Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |
 Driving Process Innovation & Compliance

Analytics

Predictive Models Data Model Drag and Drop KPI Scorecard

Benish M-Score and Altman Z- Pre-built tax enterprise data Business Users build their Business Performance
score warehouse data model own reports and Monitoring

Registration Payments Accounting Collections

Citizen insight Distribution, Allocation Financial Insight, Revenue OECD Metrics and
Accounting Balance Sheet

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential 11
Oracle PSRM 2016 and Beyond

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential 12
PSRM Innovation
Future Investment Themes for Public Sector Revenue Management
Mobile Ready Cloud Ready Embedded Analytics

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |

Copyright © 2016 Oracle and/or its affiliates. All rights reserved. |