Академический Документы
Профессиональный Документы
Культура Документы
Akbar, M. M., & Parvez, N. (2009) Impact of service quality, trust, and customer
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http://www.assumptionjournal.au.edu/index.php/abacjournal/article/view/526
http://www.assumptionjournal.au.edu/index.php/abacjournal/article/view/526
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AtilaYüksel-FisunYüksel Journal of Hospitality & Tourism Research – 2001 The
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cqxa
Bodet, G. (2008). Customer satisfaction and loyalty in service: Two concepts, four
https://www.sciencedirect.com/science/article/pii/S0969698907000884
International Journal, Vol. 5 No. 2, pp. 13-18. Retrieved on October 2019 from
https://doi.org/10.1108/09604529510083530
Caruana, A. (2002). Service loyalty: The effects of service quality and the
https://www.emerald.com/insight/content/doi/10.1108/03090560210430818/full
Cronin Jr, J. J., Brady, M. K., & Hult, G. T. M. (2000).Assessing the effects of
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https://www.sciencedirect.com/science/article/abs/pii/S0022435900000282
Dominici, Gandolfo and Guzzo, Rosa, Customer Satisfaction in the Hotel Industry:
Marketing Studies, Vol. 2, No. 2, pp. 3-12, 2010. Retrieved on October 2019 from
https://ssrn.com/abstract=1961959
https://journals.sagepub.com/doi/abs/10.1177/002224299205600103
G., R. and Asokan A., A. (2017), "Information seeking behavior causing
https://doi.org/10.1108/JIBR-09-2016-0090
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https://journals.sagepub.com/doi/abs/10.1177/1096348013496278
Luo, X., & Homburg, C. (2007). Neglected outcomes of customer
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market versus the external market", Marketing Intelligence & Planning, Vol. 14
https://doi.org/10.1108/02634509610121514
Rai, A. K., & Srivastav, M. (2014). Customer loyalty in the Indian aviation
http://www.academia.edu/download/39005561/CUSTOMER_LOYALTY_IN_TH
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Rust, R. T., & Zahorik, A. J. (1993). Customer satisfaction, customer retention,
and market share. Journal of retailing, 69(2), 193-215. Retrieved on October 2019
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Loyalty with Regard to the Role of Customer Trust and Satisfaction as Mediators.
https://doaj.org/article/004cc736b7aa4418b11c4850af1af00e
https://www.emerald.com/insight/content/doi/10.1108/03090569310043179/full/ht
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http://www.acrwebsite.org/volumes/6120/volumes/v10/NA-10
Yüksel, A., &Rimmington, M. (1998). Customer-satisfaction measurement:
https://journals.sagepub.com/doi/abs/10.1177/001088049803900611
Zehrer, A., Crotts, J. C., &Magnini, V. P. (2011). The perceived usefulness of blog
https://www.sciencedirect.com/science/article/abs/pii/S026151771000124X