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QUALIFICATION: COMPUTER SYSTEM SERVICING NC II

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT


KABASALAN INSTITUTE OF TECHNOLOGY
(formerly Kabasalan National Vocational School)
Kabasalan, Zamboanga Sibugay

ASSESSOR’S SCRIPT
in
COMPUTER SYSTEM
SERVICING NC II

ROMEE A. TAMSI
Competency Assessor

LORENZO EMANUEL L. GUILLERMO, CSEE/CESO


Provincial Director, Zamboanga Sibugay

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II

STEPS ASSESSOR’S ACTIVITY CANDIDATES


ACTIVITY
STEP 1 Familiarize self with the qualification or
Establishing unit of competency to be assessed.
the Ensure that the assessment site complies
assessment with relevant occupational health and safety
context and requirement as:
purpose of  Well lighted and ventilated
the  Risk areas properly marked
assessment Ensure that the following assessment resources
are available
 Complete set of safe and functional
equipment and tools.
 Complete set of supplies and materials
 Assessor’s guide and rating sheets
 Personal protective equipment

STEP 2- Receive assessment package composed of the


Planning following from TESDA representative:
and  One copy of Assessor’s Guide
preparing  Copies of Candidate’s Guide and Rating
the Sheets corresponding to the number of
evidence candidates
gathering
process

STEP 3 Good morning everyone. Good morning


Preparing -I am ROMEE A. TAMSI from Kabasalan Sir/ma’am!
the Institute of Technology; I will be your
candidate Competency Assessor in CSS NC II. With us is
our TESDA Representative Mr./Ms.
____________, from _________, You don’t have to
worry about his /her presence.
He/she is here with us to oversee the proper
conduct of competency assessment and to check
if the conduct of assessment is in accordance
with the prescribed competency assessment
methodology and procedures.

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II

- Today you are going to undergo full


qualification level of competency
assessment in CSS NC II.

- Before I start, let me check the Present the


attendance. Please present to me your admission slip
admission slip once your name is called. and
(Let the candidate sign on the attendance Sign attendance
sheet, compare signature on the admission sheet
slip.)

- I have here with me your accomplished Accomplished


self-assessment guide. This is an Self-Assessment
indication that you know and can perform Guide
all the units of competency enumerated in
this qualification.

The competency gives the overview of the


qualification to be assessed.

- I am going to administer competency


assessment in CSS NC II. It is the
qualification level with four (4) core units
of competencies.

1. Install and Configure computer systems


(2hrs)
2. Set-up Computer Networks (2.5 hrs)
3. Set-up Computer Server (1.5 hrs)
4. Maintain and Repair Computer System
and Networks (1 hr)

- The competency assessor orients/briefs


the candidates.

Let have some perspective view or common


understanding what is assessment and
what is the purpose having assessment.
Let me define to you the definition of
assessment.

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II

► Assessment is a process of collecting


evidence and making judgments on
whether or not the competency has been
achieved.

► There are 8 purposes of assessment:

1. To certify that an individual has


achieved the competency
2. To recruit and select candidates for a
job.
3. To monitor individual performance at
work
4. To determine the training needs
5. To conduct skills audit
6. To recognize prior learning
7. To classify a person against industry
or enterprise standard and
8. To provide feedback progress during
training

- The main purpose of this assessment is to


confirm if you can really perform the
standards expected in the workplace as
expressed in the relevant competency
standards in the Training Regulation.

- Not only that, this assessment will also


determine if you can still need necessary
training if you cannot perform the task.

Along with this perspective, you don’t need to


compete with one another, rather than you have
to test yourself whether you meet the
competency standard prescribe in the Training
regulations and Competency Based Curriculum.
Once you found competent, you will be issued
NC II certificate. You can use it in seeking
employment as your credential.

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II

- As your competency assessor, I always


observe transparency in recording the
evidence collected based on your
performance and observe confidentiality
the results of assessment.

Using the supplies and materials, tools


equipment and PPE, you are required to perform
: All the 4 CORE Units of Competencies in CSS
NC II and their corresponding TASK to be
OBSERVED by the assessor.

1. INSTALL AND CONFIGURE COMPUTER


SYSTEMS. (2.5 hrs)

The following TASK are to be observed:


1.1 PC Assembly and Disassembly –
(20 minutes)
1.2 Configured the BIOS and test the
assembled unit and check whether
it will boot or not. (10 mins)
1.3 Prepare the Installer (15 mins)
1.3.1 Create a bootable USB flash
drive
1.3.2 Prepare the drivers for
installation
1.3.3 Prepare the application
software for installation
1.4 Install the Software’s (45 mins)
1.4.1 Install the given OS (Microsoft
Windows/ Server 2008)
1.4.2 Install the drivers
1.4.3 Conduct Test
1.5 Install Application Software’s (30 mins)
1.5.1 Install MS Office (MS Word,
Excel,etc.)
1.5.2 Install Utilities (anti-virus)
1.5.3 Record the analysis IF
problems/faults/failures in the
form provided and call the

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
assessor for the final testing.

2. SET-UP COMPUTER NETWORKS. (2.5 hrs)


Perform networks cabling
management / arrangement ( 30 mins)
Perform network cable splicing
(straight cable) at most 16 pieces RJ45
(30 mins)
Set network configuration (15 mins)
Set-up Router/Wifi/Wireless(
creating wireless network with security)
(15 mins)
Set-up internet connection sharing
(10 mins)
Set-up wireless access point (30
mins)
Set-up firewall, quality of service
(10 mins)
Conduct test (10 mins)

3. SET-UP COMPUTER SERVERS. (1.5 hrs)


Create Peer-to-Peer Networks
(creating shared folder permission) (10
mins)
Configure Network Server
Install and configure Active
Directory (Domain Controller) (20
mins)
Install and configure domain
Name services (DNS) (20 mins)
Install and configured Dynamic
Host Configuration Protocol (DHCP) (10
mins)
Install and Configure fileserver
(10 mins)
Remote Desktop (10 mins)
Perform File and Printer Sharing
(10 mins)
Perform Testing of Networks and
Documentation (5 mins)

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II

4. MAINTAIN AND REPAIR COMPUTER


SYSTEM (1 hr)
Maintain and Repair needed for
maintenance (5 mins)
Evaluate or diagnose problems
(5 mins)
Perform preventive and corrective
maintenance (20 mins)
Create backup or system image
(10 mins)
Restore back-up or system image
( 10 mins)
Check and test computer system
and networks for safety operation.
( 10 mins)

- The process of collecting evidence of this


assessment will focused or based on Actual
demonstration/observation, oral
questioning/ interview and portfolio/third No Sir/Ma’am
party (if needed)

- Do you have any questions or clarifications?

- Since there is no question, I will now


distribute the Competency Assessment
Agreement Sheet. It is our agreement, that
everything has been explained to you. Please
read the instructions carefully and answer Yes sir/Ma’am
all the questions outlined in the document

- Is that clear?

- If you need assistance, don’t hesitate to ask


me.

- Before we will start with the assessment


proper, please do your personal necessities
so that you will not be disturb during the
assessment because I will not allow you to

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
go out from the assessment venue while you
are doing your task.

- Don’t worry just relax and think well so that


can perform well your assessment activity
and good luck.

Administer the Assessment

 Instruct candidate #1 to enter the


assessment room. (to be followed by
candidate #2, #3 and so on)
 Provide the candidate with all the
materials, tools and equipment required
to complete the task.
 At this point, give specific instructions to
the candidate clearly and slowly.

Specific Instructions:

1. Using the materials, tools and equipment,


you are required to perform the task
within 7 hours. I will be observing you
while you are performing that TASK that I
have enumerated.

2. After your demonstration, I will ask you


some questions related to your
demonstration.

3. You may call me when there is a need for


me to translate or explain items for
clarification.

4. After the questioning portion, I will give No Sir/Ma’am


you feedback about your performance.

5. Any questions/ clarification? If there no


more questions, you may start now. (the
assessor sets the stop watch)

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
6. Remind the candidate to observe safety
precautions.

Note: While the candidate performs the


activity you must:

- Stop candidate if accident is imminent.


- Keep notes of unusual conditions during
the assessment.
- Using the evidence gathering tools, record
candidate’s performance and check the
observation checklist as candidate is
demonstrating the task.

STEP 4 The Evidence Plan shall focus on the evidence


Collecting gathering methods below:
evidence &  Observation/demonstration with oral
making questioning
assessment  Written test
decision  Portfolio

By the way, do you have any third party


Report/portfolio that will support your
competence on any of the core units of
competency?

If you have, please give it to me. (the


assessor will now scrutinize and validate the
evidences using the rules of Evidence:
Sufficiency, current, authenticity, recently,
validity, consistency)

If after the validation and scrutiny of the


portfolio/third party report, the assessor found
out that the evidences is already sufficient and
prove that the candidate is really competent,
the assessor now will proceed to step 4 on the
questioning portion as a way of
supplementing the collection of evidence)

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
If there is none, kindly listed attentively of
these:

COC 1: INSTALL AND CONFIGURE


COMPUTER SYSTEMS

Assemble Computer Hardware*


- Plan and Prepare unit assembly
- Identify and obtain the Materials, tools
and equipment in accordance with job
requirements.
- Follow the OH & S policies and
procedures to ensure operation safety
requirements.
- Assemble computer hardware in
accordance with job and system
requirements.
- Configure Basic-Input-Output System
(BIOS)
- Prepare Installer *
- Create portable bootable devices
- Customize installers
- Installer portable applications
Install operating system and
drivers/peripherals installation works*
- Install operating System
- Install and configure peripherals/devices.
- Access and install OS and drivers update
/ patches
- Undertake on-going checks to ensure
quality of work.
Install application software based on
software*
- Install application software based on
installation guide and software license
agreement.
- Carry our variation to application software
installation
- Assess and install software updates
Conduct testing and Documentation*
- Test devices/systems and or installation
- Conduct stress test
- Follow 5S and 3Rs according to

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
environment policies
- Prepare and forward documentation to
appropriate personnel.

 The assessor must judge the evidence


in terms of the four (4) dimensions of
competency, task skills, task
management skills, contingency
management skills, job role
environment skills.

 The assessor must judge the evidence


in terms Sufficiency, current,
authenticity, recently, validity,
consistency (portfolio/document)

 The assessor must record the rating


sheets details of evidence collected and
judgment made about the candidate’s
performance.

COC 2: SET-UP COMPUTER NETWORKS

Install networks cables*


- Determine and plan the cable route
- Indentify and obtain networks materials
necessary to complete the work.
- Obtain the needed tools, equipment and
testing devices
- Use appropriate personal protective
equipment.
- Perform cable splicing based on the
standards.
- Install network cables and cable raceway
- Perform and check installation work
- Follow 5S and 3Rs
Set network configuration*
- Check network connectivity of terminals
- Diagnose and remedy fault or problem in
the network system
- Carry out communication checking
between terminals

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
- Respond to unplanned events or
conditions
- Set router/WIFI/Wireless access point
repeater configuration*
- Configure client device system
settings
- Configure Local Area Network port
- Configure Wide Area Network port
- Configure wireless settings
- Configure security/firewall/ advance
settings
Inspect and Test Configured Computer
Networks
- Undertake final inspections
- Check computer networks
- Prepare complete reports

- The assessor must judge the evidence


in terms of the four (4) dimensions of
competency, task skills, task
management skills, contingency
management skills, job role
environment skills.

- The assessor must judge the evidence


in terms Sufficiency, current,
authenticity, recently, validity,
consistency (portfolio/document)

- The assessor must record the rating


sheets details of evidence collected and
judgment made about the candidate’s
performance.

COC 3: SET-UP COMPUTER SERVERS

Set up user access*


- Create user folder
- Configure user access level
- Perform security check
Configure network services*
- Check normal functions of server

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
- Install/update required modules/add-on
- Confirm network services to be configured
- Check operation of network services
- Respond to unplanned events or
conditions
Perform testing, documentation and
pre-deployment procedures*
- Undertake pre deployment procedures
- Undertake and configure
peripherals/devices
- Prepare and complete reports.

- The assessor must judge the evidence


in terms of the four (4) dimensions of
competency, task skills, task
management skills, contingency
management skills, job role
environment skills.

- The assessor must judge the evidence


in terms Sufficiency, current,
authenticity, recently, validity,
consistency (portfolio/document)

- The assessor must record the rating


sheets details of evidence collected and
judgment made about the candidate’s
performance.

COC 4: MAINTAIN AND REPAIR COMPUTER


SYSTEMS AND NETWORKS

Plan and Prepare for maintenance and


repair*
- Plan and prepare maintenance and or/
diagnosis of faults.
- Obtain and check tools, equipment and
testing devices.
- Obtain materials necessary to complete
the work.
- Follow OH&S policies and procedures.
- Check computer system and networks

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
against job/ service order

Maintain computer system and networks*


- Use appropriate personal protective
equipment
- Check normal functions of computer
systems and networks.
- Perform scheduled/periodic maintenance
- Perform needed repairs and replacements
- Respond to unplanned events or
conditions.
Diagnose faults of Computer system.*
- Manage and implement contingency
measures.
Rectify/ Correct defects in computer
systems and networks*
- Replace defective components or parts
without damaging the surrounding
environment or services.
- Make adjustments, if necessary
Inspect and test the computer system and
networks*
- Undertake final inspections
- Check and test computer systems and
networks.
- Clean work site from all wastes
- Follow 5S and 4Rs according to
environmental policies.

- The assessor must judge the evidence


in terms of the four (4) dimensions of
competency, task skills, task
management skills, contingency
management skills, job role
environment skills.

- The assessor must judge the evidence


in terms Sufficiency, current,
authenticity, recently, validity,
consistency (portfolio/document)

The assessor must record the rating sheets

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
details of evidence collected and judgment
made about the candidate’s performance.

Step 1. Ask the candidate to judge how


STEP 5 he/she will performed.
Providing
Feedback Mr/Ms/Mrs._______________________, with
your demonstration, how do you judge your (Students
performance during the assessment? Given a answer)
scale of 1-10, 10 is the highest, how many
points can you give yourself based on your
performance?

Step 2. Reinforce positive aspects of the


assessment
OK good! Based on my observation to your
performance, you have the ability to perform all
the competencies according to relevant
standards. You also got the high score on your
written test and you demonstrated good
communication skills.

Step 3. Inform the candidate of your proposal


of final decision
 Congratulate if he/she performed
competently the task given during the
assessment.
 On the other hand, discuss the need for
further evidence if the candidate was not
able to perform the task given during the
assessment.
Since you have done your tasks very well
and you have a performance, as your
competency assessor… I now declare you Thank you
competent. Congratulations! Sir/ma’am!

If the candidate was found not yet


competent say: Mr. /Mrs. /
Ms.____________________ I noticed that you did
not performed well and you need some
improvements to meet the standard

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
requirements of this qualification. You have to
review the activities related to the competency
that you are weak and not doing well your task
as a trainee. Is it okay to you? Yes Sir/ma’am!

Step 4. Discuss the agreement/disagreement


with the decision
 If the candidate was found to be
competent, present the rating sheets to
the candidate to affix his/her signature on
the candidate’s signature portion. This is
a proof that he/she accepts your
assessment decision.

- So since, I declare you competent, do you


agree my decision? Please affix your signature in Thank you Very
the rating sheet and in the competency much sir/ma’am!
assessment result summary.
 If the candidate found not yet competent
Tell the candidate, to come back anytime in
his/her convenience for reassessment when you
are ready that you have acquired the
competence. You will only be reassessed on the
competency that you are found not yet
competent.

Step 5. Ask the candidate to suggest areas


for improvement
- During the assessment, are you Students answer
comfortable with me?
- Don’t you fell nervous? No Sir/ma’am!
- Were you not scared of me?
- Do you think there are some areas that None Sir/ma’am!
you felt difficulties?
- Do you have suggestion for improvement None Sir/ma’am!!
in any conduct of competency
assessment?

Step 6. Discuss area for improvement in


detail

Note: (areas of improvement depend on the


weaknesses of the candidate.)

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II

Step 7. Work out ways on which the gaps


from the assessment maybe filled.
As an assessor, there is a need for me to give
you the result for this assessment so that I will
know whether you meet the competency
standard or not. And it is imperative that you
will know the fields of competencies that your
good at and most important thing is to identify
your weaknesses for us to allow you to focus on
those skills for your own improvement.

Step 8. Remind the candidate of the next


procedure. (i.e) recording information,
signing the CAA, Rating sheet, etc.
OK, re-check your forms whether you filled it
out properly and signed it. You may ask some
questions regarding the documents which you
did not understand to make sure that
everything should be filled up correctly
pertaining to your assessment forms.

Step 9. Ask the candidate how you as


assessor – can improve the assessment for
other candidates in the future.
OK, if you’re done, let me ask you
something. Having been with you for the whole
day of assessment, do you have some suggestion
on the process of assessment which you think
may help future candidates to be more relaxed
and comprehensive? If so, I will be happy to
hear it from you better ways of assessing
candidates in the future. Thank you! Ok, since (student’s
you’re done, what can you say about your answer)
performance?

Now ask again the candidates who were


declared competent, I have to greet you once
again Mr./Mrs./Ms._____________________, Thank you
CONGRATULATIONS! sir/ma’am!

ROMEE A. TAMSI
QUALIFICATION: COMPUTER SYSTEM SERVICING NC II
For those who were declared not yet
competent, I may say the following words:

Mr./Mrs./Ms.
______________________________ you are not
yet competent enough in this competency
but I suggest that you have to improve
more on this following areas of competency
________________ _______________
__________________. As soon as you think
that you are ready, feel free to submit
yourself for reassessment.

Claim your NC at the TESDA P.O. three (3)


working days after the assessment. Bring
your CARS, 2 pcs. passport size picture
with white background and 50 pesos
payment.

Note:Requirements fro renewals of NC/COC


1.Application Form
2.Original NC/COC
3.Certificate of Employment related to the
qualification for at least 1 year
4. 3 pcs. Passport size picture with collar
and white background.
5. Php 100.00 payment.

Ok, so that’s all. Thanks for your time and Thank you
again Congratulations! Sir/ma’am!

ROMEE A. TAMSI