Alexandru Nica

Business Support Administrator

Nuneaton
alexandruconstantinnica8_gnb@indeedemail.com
07561089684

Work Experience

Business Support Administrator - Santander Operations, UK

July 2019 to Present
• Collating documents to aid cases and inputting data accurately and in a timely manner. 
• Handling incoming documentation to appropriately direct to the correct department and identifying
specific documents quickly. 
• Searching through archives, investigating ongoing complaints by using business softwares to create
and handle cases.

Conference&Banqueting Assistant
Luton Hoo Hotel
April 2017 to May 2018
UK 
• Organizing and assisting in the smooth and efficient running of the daily events. 
• Improved time management and teamwork skills due to the work within a close team.

Problem Solver - Inventory

Amazon, UK
October 2015 to January 2017
and Quality Assurance - Amazon, UK 
• Dealt effectively with daily audits and ensure the best quality is delivered to the customers while
ensuring health and safety standards are followed. 
• Effectively analyze customer-facing metrics in terms of customer service. 
• Improved problem solving and IT skills through data entry and management using Excel
spreadsheets.

Team Leader
ProSolutions-Telekom - Bucharest, RO
September 2014 to August 2015
Bucharest, Romania 
• Coordinating a small team of sales agents and monitoring daily team results. 
• Responsible for achieving and fulfilling action plans designed to increase performance in terms of
sold services. 
• Successfully developed communication and organisational skills due to innovative and dynamic
environment.

Customer Assistant
ProSolutions-Telekom
June 2014 to August 2014
Romania 
• Effectively dealing with general support and customer queries. 
• Providing background information related to the online services as well as guidance according to the
customer needs. 
• Provided added value by participating in sales promotions and demonstrated my ability to give a fast
service when necessary. 
ADDITONAL SKILLS 
 
Communication 
My previous work experience has helped me develop valuable communication skills by administer and
briefing the tasks to my team, providing help when needed as well as managing each team member
actions in order to deliver great results. 
Furthermore, since I started my personal development, I have been involved in individual and team
work projects, both written and practical, through which I have strengthened my communication skills.
Building a good relationship with my superiors has always been important for me, therefore I am able
meet the requirements of any kind of given task as well as maintaining active listening during times of
pressure. 
 
Teamwork 
Successfully integrated into diverse groups, without which I could not have obtained so many
achievements. During my University studies, as well as my previous jobs I took the lead numerous
times, ensuring the job is always done properly, working within close teams. 
Being a former class leader and student adviser has contributed to improve my teamwork skills due to
the close relation I had with each individual when it came to assisting, advising or providing guidance
to them in terms of different projects they have been involved in. 
Everytime I had to take the lead I was able to manage the team activity in a good manner and finally
to deliver good pieces of work. 
 
IT literacy 
Successfully obtained the ECDL Certificate (European Computer Driving Licence Complete) which
proves my proficiency in terms of computer programmes. I have worked with different equipment and
software in order to deliver outstanding pieces of work, improving and developing my IT skills in a
multitude of areas. Working with the computer and different equipment helped me develop a sense for
learning very fast any given software and equipment. 
 
Planning and Organisational Skills 
My philosophy is that anything related to work has to be properly planned ahead in order to provide
good results. Therefore, in accomplishing my work assignments I always plan ahead my duties. Similar
for University, I have planned my assignments and established earlier deadlines in order to ensure the
work will be delivered on time.

Education

BA in Business Studies
University of Bedfordshire
2015 to 2019