Dealer Policy 2010-11

01. Credit Policy:

This is a area, which is required a very serious deliberation because this has been observed
that there is a regular practice of duplicity of efforts in making a sale and recovering and at
the end too much of Productive Time is lost to an Unconstructive job.

To resolve this issue, we have decided to introduce a convenient system, which would not
only be Hassle Free but also save lot of precious time, which can be, otherwise, utilized for
Productive Activities.
Under the Envisaged Plan, the Dispatch of the Ordered Material will only be on the basis of
Advance Post Dated Cheque with your order, as per the Credit Plan Attached. These
Advance Cheque along with the Order will be collected by our Regional Offices and its
Staff from all the dealers located in the vicinity of their Territory and wherever, we have
not posted our Representative, it will be responsibility of the Dealer to send the order with
Post Dated Cheque with “At Par” facility to our nearest Regional Office or Representative.
The receipt of the Advance Cheque will be reflected on our Bills and we will not entertain
any order or dispatch without the Advance Cheque. In the event of any Advance Cheque is
returned by your Bankers, for whatever reason, all Bank charges will be on your account
along with Reversal of Cash Discount. A Penalty of Rs. 500/ shall be levied along with other
charges as mentioned before, if the Cheque returns again by your bankers for the Second
Time and if it is repeated Third Time, we will be constraint to stop all Supplies to concerned
Dealer against Cheque Payment for minimum of “One Quarter” and Subsequent Supplies
will effect only against Bank Draft or Clearance of
Cheque.
Variable Credit Period
0-15 days 16-21 days beyond 21 days

5% 3% 0%
The above described example conveys that you get 5% CD if PDC is received for 15 days
period and further delay would attract the above mentioned rate of CD. There would be no
deviation from this norm. There will be no CD on delayed payments.

We must not be delayed beyond 30 days from the date of Billing and such delay would not
be entitled for any facility of T.O.D. and Cash Discount.

02. Credit Note:

Although we endeavor to issue all the Credit Notes within a stipulated time but some time,
due to certain unavoidable circumstances, these get delayed thus cause distaste. To avoid
any inconvenience to our dealers, Management has decided that all Credit Notes,
pertaining to a particular period, will be issued at the end of Each Quarter.

03. Transportation and Transit Damages Policy:

Although our responsibility ceases the moment we deliver the material to your transporter
but we would like to apply every possible precaution to avoid all such happening, which
causes irreparable damage not only to our expensive material but to business also.

This has, therefore, been decided to provide appropriate Wooden Crating to all our Indian
Tubs, which are being dispatched thru transport and are immune to damages on
chargeable basis and charges for the same would be as follows:

S. No. Model Charges

01. OS 5001 to OS 5006 Rs.500/ Each.
02. OS 5007 to OS 5014 Rs. 700/ Each.
03. OS 5013 to OS 5016 Rs.1, 000/ Each.

The above mentioned charges are net charges and are applicable only if you are opting for
this facility and if transport is arranged by the dealer himself, he has option to get the
material crated or otherwise.
This has been noticed that the material, which get damaged during the transit, is neither
reported nor the requisite procedure is followed to claim the Insurance.

This is for your information that all the Dispatched Material is Insured against all Transit
Risk and we are entitle to receive claim for all damages to our material.

In order to have timely settlement of Insurance Claim, we would advise you to follow the
procedure, if any consignment is received in damaged condition.

01. Please inspect the consignment at the Transporter’s Godown or in the presence of
Transporter’s Representative and obtain their Authentification for all the Damaged
or Loss and Report it to Insurance Company as well as to our Head Office or
Regional Office.
02. The Representative of the Insurance Company should inspect the Damaged
material at your or Transportation Godown and issue a Inspection Certificate.
03. Send the Inspection Certificate issued by Insurance Company along with original
Invoice to us.
04. All the above mentioned procedure must be completed and sent to us at the
earliest as all the Insurance Claims are to be Reported and Settled within Stipulated
 Time Frame barring which “No Claim” will be entertained by the Insurance
Company.
Please note that Credit Note will be issued only if the above mentioned procedure is
followed by you and material was packed as per Company’s advice, as mentioned above,
barring which No Credit Note will be issued under any circumstances.

We are enclosing here with a copy of One Such Claim Settlement Procedure for your
reference.

04. Sales Return Policy:

We will not accept any verbal order for supply of any material. All intimation for the
required material must be on a written format including E Mail and Fax etc. All requisite
documents like Road Permit or any other relevant document, must accompany your order.

Under special circumstances, we can accept SMS for Order from Dealer’s own Mobile

Phone to respective Regional Head of your Territory, on whose assurance, Material can be

dispatched but written order must follow.

Sales return or cancellation of order for Indian Tubs and related products will not be
accepted as these get manufactured only on specific requirement basis and cannot be
taken back but if there is a Manufacturing Defect like “Release of Sheet” or any
“Reasonable Deficiency”, we will accept to Replace or Return the Sale, provided supported
by “Genuine Evidence” like Photograph and Part of the Waste Portion, which is to be cut
and sent to H.O. for verification. All legitimate claims will be entertained with appropriate
action and all the cost of sending the Proof of defect will be compensated.

05. Supply Policy:

Supply of the material will be made only at one point within the city limits in New Delhi/
NCR, Mumbai, Bangalore and Kolkata and no diversion will be accepted in any case. In case
material is dispatched directly to the customer, Dealer will be responsible to obtain the
receipt of the material from the customer.

06. “C” Form:

All “C” Form must be issued at the end of each quarter.

07. Warrantee Policy:

All Oyster products are warranted to be free from any manufacturing defect for a period of
Two Year from the date of supply. During this period, Oyster will provide free after sale
service to all its installations. However, warrantee would be One Year for Pressure Pumps,
vanities etc.

08. Annual Maintenance Contract:

To cater to the product after the expiry of warrantee period, Oyster has introduced a
Annual Maintenance Contract, details of the same are given below.

01. Comprehensive Service Contract:

This contract would be inclusive of all components except Rubber, Electric, and Glass
Parts/Components for a period of One Year. All defective components would be repaired
or replaced free of cost during the contract period.

A. Multifunction Bath Cubicles, Imported Bath Tubs: 5% or Rs.10, 000/-

(Whichever is higher) of the prevailing prices at the time of contract for
One Year.
B. Multifunction Bath Cubicle without Steam: Rs. 4,000/ for One Year.
02. Non-Comprehensive Service Contract:
This contract would include only Preventive Maintenance/Service of the product during
the period of contract. All defective components would be repaired or replaced on
chargeable basis.

A. Rs. 2,000/ or 1% (Whichever is higher) of the prevailing prices at the time of

contract for One Year.
B. Rs. 500/ per visit for Spa, Jacuzzi, Shower Panel.
 03. Service Visit:

All visits to installation site for any service to our products, after the expiry of Warrantee
Period and absence of Service Contract, would be charged @ Rs. 500/- per visit per
product.
Customer can sign the contract even at the time of purchase of the product by which
Warrantee Period would be extended automatically by one year.
We expect all our dealers to handover Warrantee Card of all individual products, issued by
the Oyster to the customers, as Oyster will not extend any service to any of that customer
who does not possess Warrantee Card.
We expect all our dealers to follow the above mentioned norms to helps us to streamline
the system, which will be for mutual benefit otherwise this will have a negative impact on
your T.O.D.