A Narrative Report

A NARRATIVE REPORT: PRACTICUM EXPERIENCES AT TAGAYTAY CITY
NATIONAL HIGH SCHOOL, IQOR PHILIPPINES DASMARINAS

AND DOH-TREATMENT REHABILITATION TAGAYTAY
Submitted to the faculty of

Department of Arts and Sciences
Cavite State University-Silang Campus
Silang, Cavite
In partial fulfillment of the

requirements for the degree of
Bachelor of Science in Psychology
LLOYD ANTHONY A. MENDOZA

June 2019
TABLE OF CONTENTS
1
2
Page
APPROVAL SHEET. . . . . . . . . . . . . . . . ...... . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
BIOGRAPHICAL DATA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
ACKNOWLEDGEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
LIST OF APPENDICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
LIST OF FIGURES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …….. v
INTRODUCTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Objectives of On-the-Job Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . ….. 1
Significance of On-the-Job Training . . . . . . . . . . . . . . . . . . . . . . . . . . …... 2
Time and Place of On-the-Job Training. . . . . . . . . . . . . . . . . . . . . . . . …… 3
CLINICAL SETTING…………………………………………………………… 4
THE LINKAGE ESTABLISHMENT…………………………………………... 5
Background/Profile of the Establishment. . . .. . . . . . . . . . . . . . . . . . . . . . . . 5
Location of the Establishment . . . . . . . . . . . . . . . . . . . . . . . . . . . . ……….. 6
Vision and Mission Statements of the Establishment . . . . . . . . . . . . . ……. 6
Goals and Objectives of the Establishment . . . . . . . . . . . . . . . . . . . . . …… 7
Overall Organizational Structure and Functions of the Establishment……. 7
THE TRAINING AREA…………………………………………………………. 8
Department Function………………………………………………………. 8
Organizational Structure of the Department . . . . . . . . . ………………….. 8
Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …… 8
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …… 9
Standard Operating Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ……. 9
THE TRAINING EXPERIENCE………………………………………………... 10
Tasks Performed/Specific Tasks Assigned . . . . . . . . . . . . . . . . . . . . . . …… 10
Observed Strengths and Weaknesses of the Training Area . . . . . . . . . ……. 10
Insights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ……. 11
INDUSTRIAL SETTING………………………………………………………… 12
THE LINKAGE ESTABLISHMENT…………………………………………… 13
Background/Profile of the Establishment. . . .. . . . . . . . . . . . . . . . . . . . . . . . 13
Location of the Establishment . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………... 14
Goals and Objectives of the Establishment . . . . . . . . . . . . . . . . . . . . . ……. 15
Overall Organizational Structure and Functions of the Establishment…….. 15
THE TRAINING AREA………………………………………………………..... 16
Department Function……………………………………………………..... 16
Organizational Structure of the Department . . . . . . . . . …………………... 16
Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …… 17
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …... 17
Standard Operating Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …… 17
THE TRAINING EXPERIENCE……………………………………………….. 18
Tasks Performed/Specific Tasks Assigned . . . . . . . . . . . . . . . . . . . . . . …... 18
Observed Strengths and Weaknesses of the Training Area . . . . . . . . …….. 18
Insights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …… 19
EDUCATIONAL SETTING…………………………………………………….. 20
THE LINKAGE ESTABLISHMENT…………………………………………… 21
Background/Profile of the Establishment. . . .. . . . . . . . . . . . . . . . . . . . . …. 21
Location of the Establishment . . . . . . . . . . . . . . . . . . . . . . . . . . . . ……….. 23
Goals and Objectives of the Establishment . . . . . . . . . . . . . . . . . . . . . ……. 24
Overall Organizational Structure and Functions of the Establishment…….. 25
THE TRAINING AREA………………………………………………………….. 26
Department Function……………………………………………………….. 26
Organizational Structure of the Department . . . . . . . . . …………………… 26
Facilities……………………………………………………………………. 27
Equipment …………………………………………………………………. 27
Standard Operating Procedure …………………………………………….. 27
THE TRAINING EXPERIENCE……………………………………………….. 28
Tasks Performed/Specific Tasks Assigned ………………………………... 28
Observed Strengths and Weaknesses of the Training Area ……………….. 28
Insights …………………………………………………………………….. 28
SUMMARY ………………………………………………………………………. 30
REFERENCES …………………………………………………………………… 31
APPENDICES…………………………………………………………………….. 32
Republic of the Philippines
CAVITE STATE UNIVERSITY
Silang Campus
Biga 1, Silang, Cavite
Author : LLOYD ANTHONY A. MENDOZA
Title : A NARRATIVE REPORT PRACTICUM EXPERIENCES AT

TAGAYTAY CITY NATIONAL HIGH SCHOOL, IQOR PHILIPPINES
DASMARIÑAS AND DOH-TREATMENT REHABILITATION
TAGAYTAY
APPROVED:
MARNIL Y. ROSAROSO,LPT ___ JOSEPH S. CALLANTA, RPm, RGC ___

Adviser Date OJT Coordinator . Date
ROSEMARIE N. PRAGACHA, MAEd _____

Chairperson, Department of Arts and Sciences Date
AMMIE P. FERRER, Ph.D. _____

Campus Dean Date
BIOGRAPHICAL DATA
The author, Lloyd Anthony A. Mendoza was born on May 20, 1996 in Tagaytay City. He
is the only child of Mrs. Aura A. Mendoza and Mr. Emmanuel D. Mendoza. He lives at 009
Kaybagal South Tagaytay City. The author finished his primary education at Maharlika
Elementary School. He acquired his secondary education at Tagatay City National High School,
where he received an award. In June 2014, he enrolled at Cavite State University- Silang Campus
and took Bachelor of Sciemce in Psychology.
He is a working student, he worked as a cleaner and caretaker at SMDC Wind Residences
Tagaytay. During his free time, he loves playing volleyball and doing adventures with his friends.
He also likes surfing the internet. He wants to finish his study so that he can pay back the hardship
of his parents.
The Author
ACKNOWLEDGEMENT
The author would like extend his appreciation and deepest gratitude for the help and
support of the following persons:
Ms. Marnil Rosaroso, his adviser, for her valuable support, guidance effort and advices
that helped the trainee to finish his internship, and also to her patient and understanding
throughout his internship;
Mrs. Hazelyn dela Cruz, OJT Coordinator, for her guidance for all of them to survive
this training and for giving her time and endless consideration as first-time trainees;
Mr. Joseph Callanta, OJT Coordinator, for understanding and guidance that helped the
intern to survive the whole experience of training.
Dr. Ammie P. Ferrer, Campus Dean, for her approval, guidance and support to make
this possible;
Rochelle T. Espinosa, his college buddy, for the nonstop support and encouragement to
the trainee and helped him to prepare all the requirements needed.
To his family – Mommy Aura, for the understanding, patient and constant support
financially, emotionally and spiritually and for the unconditional love that she always give to the
trainee.;
And Above all, to our ALMIGHTY GOD, who govern his life in every decision he
made and for everything that happens to the trainee
LLOYD ANTHONY MENDOZA

LIST OF APPENDICES
1
2
3
Appendix Page
1 Application Form …………………………………………..………….... 33
2 Resumé…………………………………………………………………. 37
3 Waiver……………………………………………………………..……. 40
4 Recommendation Letter………………………………………………… 44
5 Memorandum of Agreement……………………………………………. 51
6 Location of the Linkage Establishment…………………………………. 59
7 Certificate of Completion………………………………….……………. 63
8 Accomplished Evaluation Form.....…………………...………………… 67
9 Identification Card…………………………………………………….… 71
10 Daily Time Record………………………………………...……………. 74
11 Daily Journal……………………………………...…………………….. 80
12 Psychological Report……………………………………………………. 105
13 Training Needs Assessment and Training Program Proposal……..……. 110
14 Guidance Program………………………………………………………. 111
15 Photo Documentation……………………………………………………. 113
16 Certificate of English Critic....................................................................... 128

LIST OF FIGURES
1
2
3
Figure Page
1 Location Map of Tagaytay City National High School ……………… 6
2 Overall Organizational Chart of Tagaytay City National High School ….. 7
3 Organizational Chart of Tagaytay City National High School ……….. 8
4 Location Map of Iqor-Sm Dasmarinas …….……………………… 23
5 Overall Organizational of Iqor-Sm Dasmarinas ….……………….. 25
6 Organizational Structure of Guidance and Counseling ……………….. 26
7 Location Map of Department of Health-Treatment Rehabilitation

Center………………..………………………………………………. 14
8 Overall Organizational Chart of Department of Health-Treatment

Rehabilitation Center………………..…………………………………. 14
9 Organizational Structure of Department of Health-Treatment

Rehabilitation Center………………..…………………………………. 1
INTRODUCTION
On-the-job training or OJT is very necessary for students who will be entering in workplace.
It is the application of what they have learned inside the classroom. It teaches the skills,
knowledge, and competencies that the student will need as an employee. OJT help students to
practice and enhance their skills in other environment such as workplace.
The Bachelor of Science in Psychology at Cavite State University- Silang Campus has
required three settings for OJT. The first setting is Educational wherein students must train in the
field of Guidance and Counseling. Next is Clinical setting wherein training must be in the
Psychological Section Department . Lastly, in the Industrial setting wherein the training should
be in the Human Resource Department. Each setting requires at least one hundred twenty hours
(120) or a total of three hundred sixty hours (360).
The trainee had accomplished the Educational setting in Tagaytay City National High
School, for Clinical setting in the Department of Health- Drug Treatment and Rehabilitation
Center Tagaytay, and for the Industrial setting at IQOR Philippines Dasmarinas.
Objectives of the On-the-Job Training
The practicum aimed to develop the potentials and knowledge of the trainees in the field of
Psychology.
1. To discover the students' potentials and skills in workplace.
2. To practice and enhance the skills and knowledge of the student in workplace.
3. To explore and learn the duties and responsibilities of a Guidance Counselor,
Psychometrician/Psychologist, and Human Resource Staff.
4. To develop interpersonal and communication skills inside the workplace.
5. To give the students opportunities to establish interest in which setting she/he will choose to
work in.
Time and Place of the On-the-Job Training
For the Educational setting, the trainee had completed 120 hours in Tagaytay City
National High School at Mayor’s Drive Mendez Crossing East, Tagaytay City. From June 20 to
July 13 2018. For the industrial setting the trainee rendered 120 hours in IQOR Philippines-
Dasmarinas at 3rd floor SM City Pala pala Governor’s Drive corner Aguinaldo Highway,
Barangay Sampalo 1 Dasmarinas City Cavite, from August 30 to September 19, 2019. Lastly, for
the clinical setting the trainee completed 120 hours in Department of Health – Treatment and
Rehabilitation Center Tagaytay at Crisostomo M. De Los Reyes Avenue, Kaybagal South
Tagaytay City from October 15 to November 13, 2019.
Significance of On-The-Job Training
On-the-job training helps the students to be well prepared in workplace, to be competent and
knowledgeable in the field they have chosen.

EDUCATIONAL SETTING
TAGAYTAY CITY NATIONAL HIGH SCHOOL
THE LINKAGE ESTABLISHMENT
Background/Profile of the Establishment
The Tagaytay City High School (TCHS), as it was then called by, was created
through the City Resolution No. 277 in 1956 by the initiative of the City Council headed by the
then Hon. Mayor Isaac O. Tolentino. The creation of the ever secondary school in the South
Cavite had its first building at Maharlika with the noble mission of catering quality education to
deserving students who cannot afford to go to prominent and far away schools in Manila and
elsewhere.
The school formally opened in SY 1956 – 1957 with only 314 students coming not only
from Tagaytay but also from neighboring towns of Alfonso, Amadeo, Mendez, Silang and as far
as towns of Batangas Province. Its maiden operation was under the supervision of the principal,
Mrs. Francisca M. Prosdigalidad along eight (8) faculty members.
As the school enrolment grows bigger, a lease contract was signed on October 31, 1969
between the city government and the Tourist Trader Travel Corporation to build a semi-Marcos
type building with (20) classrooms at Ipil St. Tagaytay. Towards 1970, the building was then
ready to accommodate an ever growing number of students.
In 1977, Mr. Farncisco M. Luna took over as principal when Mrs. Prodigalidad was
transferred to Camiguin Island for promotion. But Mr. Luna’s service was cut due to health
reason leading to his untimely demise. Mrs. Benita Jamir became the principal in 1979. When
she was promoted and transferred to Kawit, Cavite, Mrs. Francisca P. de Asis was designated
OIC and eventually became principal. During her time, rapid expansion of the school’s
infrastructure was realized through requests and donations. Under her tutelage and with rigid
supervision, academic achievement was maintained and proficiency was continuously raised.
Upon her retirement in 1992, Mrs. Maxima B. Magno assumed office and also it was this
year when the school was nationalized and renamed to what is now TCNHS or Tagaytay City
National High School. Numerous physical improvements were initiated with PTA assistance like
refurbishing the ground and the Project CRIER (Comfort Room in Every Room).
In 1996, a project proposal for constructing new school building was iniated by Mayor
Francis Tolentino. Its Construction was started in 2001 in its present site, Mayor’s Drive Mendez
Crossing East.
The administration, faculty and students of the second to fourth year levels transferred
after the inauguration of the first building in 2001. In April 2002, all buildings were completed
and ready to accommodate the school populace. With the increasing number of students, classes
had to be at 6 AM to 6 PM, alternate basis (MWF – TTHS).
When Mrs. Magno retired in 2002, Mrs. Anita T. Malabanan, Head Teacher III of English
took over as OIC. This was later succeeded by Mrs. Melenia A. Ambata who assumed office in
SY 2003 – 2004. Mrs. Malabanan was assigned OIC at the new established public school in
Tagaytay, Francisco Perez Tolentino Memorial High School (FPTMHS) located at Lagusan
Drive, Tagaytay City.
With her accomplishments, Mrs. Ambata was promoted Principal III and transferred to
Tanza Comprehensive National High School. Mrs. Anita M. Rom, from Indang National High
School, was then promoted to Principal II and transferred to TCNHS. The city government, with
Hon. Mayor Bambol Tolentino, constructed a new three-storey building with 39 classrooms on a
three hectare lot adjacent to the site. Now, the building is occupied by Grade Seven and Grade
Ten students.
In 2007, Mrs. Rom was promoted to Principal III and transferred to Trece Martirez City
National High School. Mr. Roberto A. Mendoza took over the position and manned 59 teaching,
14 non-teaching personnel and 18 LSB teachers. For two consecutive years, TCNHS has topped
the National Achievement Test (NAT) and students earned awards in the different division and
regional contests. Improvements in the physical facilities were evident, renovations of offices
were done, special rooms for all learning areas and reading centers were put up, gardens
transferred and landscaped and more proposed projects were lined up. Mr. Mendoza did a lot of
improvements in the school not to mention the promotion of teachers to higher positions. When
he retired on March 31, 2010, reaching mandatory age for retirement, Dr. Amado J. Tosco, ES I
– Science and Technology extended his services as OIC of the sch3221ool till December 31,
2010.
On January 3, 2011, Mrs. Aurora P. Chavez, Principal II of Kaytitinga National High
School in Alfonso transferred to TCNHS and was promoted to Principal III.
On September 18, 2013, Mrs. Emelina L. Barlao, the Principal III of Bagbag National
High School in Rosario replaced Mrs. Chavez as the new principal of TCNHS. She’s now
beginning some innovations and renovations in her new home.

Location of the Establishment
Tagaytay City National High School is located at Mayor’s Drive Mendez Crossing East,
Tagaytay City, Cavite.
Figure 1. Location Map of Tagaytay City National

CaviteHigh School.
State University –
Silang Campus
Vision and Mission Statement of the Establishment
Tagaytay City
National High School
VISION. The Guidance Center envisions a dynamic service-oriented center responsive to the
needs of a young individual for self-development to become a totally integrated person, mature,
responsible and productive member of society.
MISSION. The Guidance Center was organized to promote, develop and enhance the students’
well-being through providing efficient and effective services and support the students and their
families for the greatest level of academic, social and emotional success.
Goals and Objectives of the Establishment
The Guidance Center is located at Room 10, 2nd Floor of Building 1. The Guidance Center
offers a comprehensive support program to assist the student in all aspects of student life and to
enhance opportunities for personal, educational and career development.
Counselors are also available to meet with students if an individual problem or concern
arises. Students should make an appointment to see their counselor if the need arises. Parents are
also encouraged to take an active part in their child’s academic career and are welcome to meet
with the counselors to discuss their child’s progress.
Counselors work individually with students, in small groups, in class group guidance
sessions, and occasionally, in entire grade meetings. Your counselor is available to assist you
with:
 personal and family issues
 developmental and immediate concerns

 personal growth and development
 crisis intervention
 academic and vocational course selection
 substance abuse issues
 referrals to a variety of outside agencies for more in-depth counseling and/or academic
assistance.
 ongoing process of exploring and recognizing personhood and developing skills necessary
for quality life
 understanding and monitoring own development through individual planning and goal-
setting
 engaging in support activities and services geared towards assisting students attain
maximum development
Overall Organizational Structure and Functions of the Establishment
Tagaytay City National High School is headed by Cherrylou D. de Mesa, Schools
Devision Superintended. Followed by Arnel P. Zapanta, EPS: Guidance and ESP. Next is Dr.
Florencio C. Costa, the principal of Tagaytay City National High School. Then Mrs. Leah C.
Magcaling, Guidance Counselor III. Under the Guidance Counselor is the different organizations
of the school. Department heads, School Nurse, Grade Level Chairmen, Class Advisers and
Subject Teachers, Tagaytay Religious Association, Guidance Club, Guidance Teacher per Level,
Parents, City Government and Barangay Council, Alumni Associations, and of course the
Students.
CHERRYLOU D. DE MESA
Schools Division
Superintendent
ARNEL P. ZAPANTA
EPS: Guidance and EsP
DR. FLORENCIO C.
COSTA
Principal III
LEAH C. MAGCALING
Guidance Counselor III
Guidance Teachers per

Department Level
Heads
School Nurse PARENTS
City Government and

Grade Level Brgy. Council
Chairmen
Class Advisers and

Alumni Association
Subject Teachers
Tagaytay Religious
Association Parent-Teacher
Association
GUIDANCE CLUB
Students
Figure 2. Over all Organizational Structure of Tagaytay City National High School.
Organizational Structure of Tagaytay City National High School
Figure 3. Organizational Structure of Tagaytay City National High School.

THE TRAINING AREA
Department Function
The function and the services of the Guidance Center are; Admission to ensure applicants
comply with admission requirements and to identify those with academic, behavioral and
emotional problems so as to cope up and adjust to the standard of institution. Information, a
record of pertinent information about the student’s personal and family background and
academics and career concerns is maintained. This study record is strictly confidential.
Orientation, be aware of the school’s mission and vision, Rules and Regulations, facilities and
other services. Counseling the heart of all the guidance services; aims to help each individual
achieve self-understanding, inner-directedness and optimum maturity. Career and Planning, a
major program that seeks to mentor and open opportunities for student to achieve success in their
chosen career and vocation. Enhancement provide programs and activities that will facilitate
student’s social and moral development. Follow-up, guide and assist the student identifying his
difficulty and come up with measures to help him adjust with the situation, if Home Visitation is
needed, the counselor together with the teacher conducts visitation. Inventory, this deals with the
collection of extensive information about the individual for proper understanding, decision-
making and placement. Testing, help each student in making career decisions; determine
student’s aptitudes and abilities to help him make career choices. Homeroom, To provide an
opportunity for the students to feel free to express their feelings, thought and ideas about self and
other without any concern for adult censure. And lastly, Research and Evaluation, Evaluating
programs using questionnaire and interview.
Organizational Structure of the Department
The guidance center is headed by the guidance counselor III, Mrs. Leah C. Magcaling
and followed by Mr. Robert A. Vida, Guidance Counselor.
MRS. LEAH C. MAGCALING

GUIDANCE COUNSELOR III
Mr . ROBERT A. VIDA
GUIDANCE COUNSELOR
Figure 4. Organizational Structure of Guidance Center
Facilities
The Guidance Center has four cubicles. First is the cubicle of Mrs. Leah Magcaling. The
second is the cubicle of Mr. Robert Vida. The Third cubicle is intended for group and counseling
sessions. The fourth is for the files and serve as stock room. The office also have Living Area
which serves as the Waiting Area for the visitors.
Equipment
The Guidance Center has cabinets in every cubicles for the students profile and so as for
the 201 files as the same time cabinets for the testing materials, arts materials for activities
purposes, Career development materials, Narrative Reports of every activities, Cabinets for
stocks and of course cabinet for the certificates and awards of the school. Moreover, computer
desktops and printers in every cubicles are also available. The couch for the waiting area also the
books and magazines are also available.
Standard Operating Procedure
Unfortunately, Tagaytay City National High School does not allow interns to have a copy
of their Standard Operating Procedure for the privacy and confidentiality of the institution.
THE TRAINING EXPERIENCE
Tasks Performed/Specific Tasks Assigned
The trainee was given a chance to counsel the students who has emotional, behavioral
and those repeaters. Also the trainee given a task of updating the 201 files of students from
Grade7 to Grade11. The trainee also experienced Home Room visitations, being Resource
Speaker to a Guidance Center Activity-Seminar in titled The Moral Enrichment Program for
Student of OFWs. Moreover the trainee also experienced Information and Inventory through
assisting the parents in orientation and PSA Mobile Application. Lastly, the trainee was given a
task to do clerical works such as photocopying the results of NCAE and NAT, filling of affidavits
of undertaking and member of Pantawid Pamilyang Pilipino Program (4P’s), encoding and
running to other buildings for the assistance of every year level chairmen.
Observed Strengths and Weaknesses of the Training Area
The trainee observed some weaknesses of the training area, first is the office itself, it is
too small and it is near in the classrooms that bring distractions and disturbances in the office.
Moreover the number Guidance Counselors is not appropriate with the total populations of the
students. But there are also the strengths that can be observed in training area. The Cleanliness
of the Guidance Center is well maintained. The Guidance Services and Program is appropriate to
the needs of students. Furthermore the Guidance Counselors are too dedicated in their work and
in giving the need assistance of the students. Lastly the Guidance Center is the first Guidance
service in the Division of Cavite.
Insights
On the whole On the Job Training, the trainee completed all the task given by the guidance
counselors. The trainee really learned from the tasks and be able to face his fear and gain self-
confidence. The trainee also given the opportunity to do things he never thought to do. Moreover
the trainee experience the real scenario of guidance and counseling. Lastly the trainee learned so
much from his mistakes and learned to correct it.

INDUSTRIAL SETTING
(iQor Philippines SM Dasmariñas)
THE LINKAGE ESTABLISHMENT
IQOR Philippines Sm Dasmariñas – site 1 is located at 3rd floor SM city Pala-pala
Governor’s Drive corner Aguinaldo Highway, Brgy. Sampaloc 1, Dasmariñas city, Cavite. iQor
is a business process outsourcing company which provides customer service, third-party
collections and accounts receivable management. It was founded in 1957 and is headquartered in
St. Petersburg, Florida and operates about 40 call centers in North America, Europe and Asia that
privately owned by Hartmut Liebel who also the CEO/President of the company. This is the only
global managed services provider embedded in the flow between product, people, and services
from point of costumer acquisition to sustainable recycling. With 45,000 employees in 18
countries.
iQor is a Business Process Outsourcing company which providing customer service,
third-party collections and accounts receivable management that has different branches in the
Philippines that still growing. As the world’s largest product support services company, they are
offering clients unprecedented solutions. The company teams are expertly trained in the
identification and qualification of parts and service suppliers. From commercial and trading terms
to inventory optimization programs. The company have Costumer-Centric Service to give
costumer’s satisfactions and better devices on the hands of the costumers to provide easier way
of living.
Location Map of the Establishment

IQor Philippines Sm Dasmariñas – site 1 is located at 3rd floor SM city Pala-pala
Governor’s Drive corner Aguinaldo Highway, Brgy. Sampaloc 1, Dasmariñas city, Cavite. The
city of Dasmariñas Cavite is home to two og iQor’s premier contact centers. Located in SM City
Pala-Pala and the 3rd floor of Robinsons Place.
Figure 5. The location map of iQor Philippines is at SM city Pala-pala Governor’s Drive corner
Aguinaldo Highway, Brgy. Sampaloc 1, Dasmariñas city, Cavite.
Vision and Mission Statements of the Establishment
Vision
Create a memorable and highly recognizable brand experience that could be carried
successfully across a billboard banner in the Philippines to a custom hiring portal that’s accessible
on any mobile device and maintains a centralized Enterprise application solution giving our
customers unprecedented visibility into orders and inventory across the globe.
Mission
Build word-class contact centers, invest in the people and engage costumers on their
terms: Where they want, when they want. Our innovative consulting and technology help drive
agent behaviors that deliver better outcomes.
Goals and/or Objectives of the Establishment
Core Values
I Integrity (Honest and Reliable. Build trust, loyalty and to improve the quality of our
relationships)
Q Qustomer Dedication (We provide unparalleled customer experiences. Good judgement,
strong instincts and relentlessly high standards)
O Open Communication (Respectful in our communication. We are the first to admit when
we’ve made a mistake and are never afraid to apologize)
R Respect (Professionalism and respect. We are more efficient when we work together and
we stay motivated by celebrating each other’s achievements)
I Innovation (We’re always looking to improve upon our best. We are naturally curious.)
A Accountability (We take responsibility for our actions and attitudes. We seek ways to
maximize our creativity so that we can do more with less)
N Need to give back (We are able to give back to our workforce, their families and out local
communities)
Overall Organizational Structure and Functions of the Establishment
Hartmut Liebel is President & CEO of iQor, a global provider of intelligent customer
interaction and outsourcing solutions. Prior to joining iQor, Hartmut served as Chief Executive
Officer of Jabil Global Services followed by David Kaminski the Chief Financial Officer. David
is a veteran finance and administration executive with more than 25 years of diverse experience
that includes significant positions overseeing all aspects of global financial. The Chief HR Officer
is Mason Argiropolous, Mason leads a worldwide Human Resources team comprised of
integrated business partner networks that support Customer Interaction and Product Support
operations. He also directs iQor’s global shared services functions, including Compensation,
Benefits, Payroll, Recruiting and Training. Mr Deepak Batheja is the Chie Digital Officer and
Group CIO, Deepak Batheja is responsible for leading iQor’s advancement in digital strategy,
technology operations and innovation and for R&D in the company’s technology services and
solutions. The Chief Operating Officer, Enterprise Solution Organization is Autumn Braswell,
she has over 15 years of experience in the product support services and manufacturing
industry. Kip Ferriz for the position of Chief Client Officer where he is responsible for managing
customer relationships and driving growth across existing accounts while David Pester is the
General Counsel. Since January 2010, David has led the iQor Legal Department advising on
complex commercial transactions, debt financings and M&A. Lastly is Gary Fraznik Gary joined
iQor in 2000 as an industry veteran with over 20 years’ experience in customer contact and BPO
professional services.
Figure 6. The overall organizational chart of iQor International
Organizational chart of iQor International
Figure 7. The overall organizational chart of iQor International

THE TRAINING AREA
Department Function
The intern was assigned at Recruitment Department, which is focusing on the whole
process of applications. The recruiters or interviewers are conducting an initial interview that will
be the primary basis if the applicant passed or failed the first assessment. One of the functions of
this department is to have online assessments for the applicants who passed the initial interview.
This kind of assessment will be one of the basis of the initial interviewer to determine if what
account can be offered to the applicant. After the online assessments, the applicant will be given
an endorsement slip for the final interview. When the applicant passed the final interview, he will
go back to his initial interviewer for the orientation regarding list of requirements including the
medical slip. After of processing his requirements the applicant will be schedule for his training
and the further instructions will be given by his trainer. Other than that, the department also
responsible for re-profiling if the applicant failed on his final interview by endorsing again to
another account which is different from his previous account, re-hire employees and continuing
the process of applications of the applicants that came from off-site centers or speed hiring.
Organizational Structure of the Department
The head director of sourcing and recruitment department id Ms. Cynthia Maslian
followed by Rachel Evelyn Casipit the Senior Recruitment Manager. There are three divisions
that makes to increase the number of employees in iQor Sm and Robinsons Dasmariñas such us
Sourcing Managers who handling the sourcing specialist of the department, the other one is the
Support and Leadership Team that also handling three recruitment specialists and lastly, the
Recruitment Managers who handling eight recruitment specialist.
Sourcing department having off-sites hiring event that helps to increase the numbers of
hired applicants without online assessments, but the application will be resume in the recruitment
department for online assessments while Support and Leadership Team is providing guidance,
directions, instructions and leadership in both departments.
Cynthia Maslia
TALENT ACQUISITION DIRECTOR
Rachel Evelyn Casipit

SR. RECRUITMENT MANAGER
SOURCING MANAGERS SUPPORT AND RECRUITMENT

LEADERSHIP TEAM MANAGERS
*Nyssa Alyssa Marie *Jolas Arenas *Stephanie Marie

Togares *Rossy Toledo Cosin
*Jhoanna Rosaroso *Naima Corot *Ma. Clariselle
*LoresMarie Espejo
Dumdum *Judy Anne
*Emman Diokno Candelaria
*Liam Utitco *Roxanne Satrain
*Claire Caluza *Chicara Mae
Maravilla
Figure 8. Overall Organizational Chart of Sourcing and Recruitment Department
Organizational Chart of Sourcing and Recruitment Department
Figure 8. Overall Organizational Chart of Sourcing and Recruitment Department

Facilities
The facilities of the Recruitment department are the recruiters’ office, which the three
recruiters are processing the application form of every applicant, the lobby area which the
applicants staying while waiting to call their names for specific purposes, long table at the lobby
that serves as the baggage area of the lobby. The applicants should leave their bags and cellphone
if they will enter into the interview room. The three interview rooms that recruiters can interview
1 up to 3 applicants and lastly the testing room that the applicants taking the process of online
assessments.
Equipment
The equipment inside in the Recruitment Department are four personal computers at the
office for the use of creating documents that are necessary for everyday work of recruiters.
Furthermore, there is also a printer for printing, photocopying and scanning of necessary
documents. Also, there are office supplies such as bond papers, scissors, puncher, pencils, ball
pens, etc., for the daily use in work. Moreover, they have two telephones for easy and convenient
communication and inquiries outside the office. There are also three filing cabinets for personal
profile sheets of the applicants and other important files, records and memorandums. There are
also air conditioners for comfortable ventilations of the whole department and water dispenser
for hydration of the Recruitment Staffs. Furthermore, there are tables and chairs for interviews
purposes and lastly, the 37 inches of television that showing foreign movies that can be watched
by the applicants while waiting in the lobby

Standard Operating Procedure
Unfortunately, iQor Philipines Sm Dasmariñas Recruitment Department does not allow
interns to have a copy of their Standard Operating Procedure for the privacy and confidentiality
of the company.
THE TRAINEE EXPERIENCE
Tasks Performed/Specific Tasks Assigned

The trainee was assigned to different section which is lobby area, testing room, runner
and admin office of Recruitment Team. The trainee able to entertained the applicant and asked
for their resume when the trainee is assigned to lobby. When the trainee assigned to the testing
room, his tasked is to give online application to applicant and QFIT as long as the typing test.
Moreover, the trainee also experienced to assist the applicant to other department and part of
the trainees worked as a runner were to interview the applicant and to give them a feedback.
Lastly, the trainee was given a task to do such clerical task like photocopying forms, informed
the applicants thru phone calls and encoding the personal data of the applicant.
The trainee observed that there were so many strengths in the training area. These are the
communication skills and the personality of the supervisors of recruitment team, they are very
approachable and open to really help the trainee to their needs. Moreover, the facilities were
comfortable for the applicant and as long as to the whole team. Furthermore, the trainee observed
that there were only minimal weakness such as the slow process and long waiting of the
applicants.
Insights
The trainee had so many learnings and experiences inside the recruitment office. The
trainee learned how to present his self to the applicant professionally. He is also experienced to
speak well in front of the applicant and accommodate their needs .Lastly, the trainee learned how
to acquire the skills and knowledge need to the corporate world.
CLINICAL SETTING
(Department of Health- Drug Treatment and Rehabilitation Center Tagaytay)
THE LINGKAGE ESTABLISHMENT
The trainee underwent on-the-job training for the purposes of acquiring experiences,
knowledge and skills, and use it in practical or real setting. He took his internship in DOH-
TRC-Tagaytay.
This section includes the Background of the Institution, Location Map, Institutional
Mission and Vision, Organizational Structure and Functions of the DOH-TRC—Tagaytay.
The DOH-TRC, Tagaytay City is the pioneer Treatment and Rehabilitation Center in
the Philippines which started from a humble beginning of 20 drug dependents and has grown
into a facility with a 500-Authorized Bed Capacity (ABC).
In 1965, the National Bureau of Investigation (NBI) allegedly received a donation of a
four-hectare lot located at 56 kilometer south of Manila, now known as Tagaytay City. The
NBI-TRC was created under Republic Act No. 6425 which constituted it as the nucleus of the
centers created, authorized or accredited by the Dangerous Drugs Board. From twenty (20)
drug dependents, it has grown into a complex treatment and rehabilitation center with an
Authorized Bed Capacity (ABC) of 300 client s. Its facilities include the administrative
building, six (6) client’s dormitories, seven (7) staff quarters, isolation room, disciplinary cell,
medical clinic, a staff commissary, pavilion, conference room and a multi-purpose hall. It was
then manned and supervised by fifty-eight (58) employees from different fields of expertise,
such as Medical Officers, Psychiatrists, Psychologists, Social Workers, Administrative Officers
and Staff, Dorm Managers, Maintenance staff and Security Officers.
Then, TRC implemented the Multi-disciplinary modality while embarking on the
eclectic approach of rehabilitation. Among the services it rendered were: medical care;
psychological evaluation and therapy; social services such as individual and group counseling,
spiritual renewal and values reformation; physical therapy through athletic activities and
calisthenics; and occupational therapy through its vocational services.
The Treatment and Rehabilitation Center is one of the major components of the NBI’s
organization structures. It is under the Office of the Director. TRC was headed by an
Administrator with a rank of Director II. He was supported by an Assistant Administrator with
the rank of Director I.
Since 1999, Therapeutic Community Modality had been adopted which views drug
addiction as a symptomatic manifestations of a more complex psychological problem rooted in
an interplay of emotional, social, physical and spiritual values. It is a highly structured program
wherein the community is utilized as the primary vehicle to foster behavioral and attitudinal
change. The client receives the information and the motivation to change as part of the
community. Role modeling and peer pressure play significant parts in the program. The goals
of every therapeutic community are to change the client’ self-destructive thinking and
behavioral pattern, teach them personal responsibility, create positive self-image, develop a
sense of human community and provide an environment in which human beings can grow and
take responsibility and credit for the growth.

In 2005, Section 1 of Executive Order No. 273 dated January 20, 2004 mandated that
the existing government drug treatment and rehabilitation centers (TRCs) in Tagaytay,
Cagayan De Oro and Cebu, along with the corresponding logistics (Maintenance Operating and
Other Expenses, Personnel Services and Equipment) are hereby transferred from the National
Bureau of Investigation (NBI) and Philippine National Police (PNP) to the Department of
Health.
On April 1, 2005, the operation of all government drug treatment and rehabilitation
centers and program nationwide were transferred to the Department of Health, which shall be
responsible for overseeing, accreditation and monitoring of said rehabilitation centers.
By 2016, the DOH-TRC, Tagaytay City was manned by 120 employees. Its facilities
include the Administrative Division wing, Residential/ Inpatient Treatment Division wing,
seven (7) client’s dormitories, seven (7) staff quarters, three (3) infirmary rooms, medical and
dental clinic, clinical laboratory room, breastfeeding/ lactation room, a staff commissary,
pantry, pavilion, conference room, multi-purpose hall and covered court.
With President Duterte Administration’s campaign against drugs, together with the
DOH – Regional Office IV-A, the Center created a team of doctors, nurses, psychologists and
social workers to conduct drug advocacy programs to different Local Government Units
(LGUs) in the CALABARZON Region. The Center also forged Memorandum of Agreement
(MOA) with LGUs such as the Cities of Caloocan, Bacoor and Muntinlupa on the admission of
client’s referred by their respective Anti- Drug Abuse Council (ADAC).
Location of the Institution

Department of Health-Treatment and Rehabilitation Center—Tagaytay City were
located in Crisanto M. De Los Reyes Avenue, Kaybagal South, Tagaytay City.
Mission and Vision Statements of the Establishment
Mission. The Mission of Department of Health –Treatment and Rehabilitation Center—
Tagaytay City is to re-integrate into society individuals who have fallen victims of drug abuse
through sustainable program of treatment and rehabilitation.
Vision. The Vision of Department of Health –Treatment and Rehabilitation Center—
Tagaytay City is to be a strong partner in the establishment of a drug-resistant Philippines
particularly in the CALABARZON Region.

THE TRAINING AREA
This section includes the Organizational Structure and Function of the Department,
Facilities and Equipment.
Organizational Structure and Functions of the Department
The institution was founded by DOH-TRC Chief and clustered in different departments.
Which are IDTOMIS/IDADIN, Legal Section, Security Section, Administrative Division,
Residential/Inpatient Division and Outpatient/Aftercare Division.
The center was headed by the Chief with different departmental heads. The Resident
Psychology Section was headed by the Psychologist II follows by 4 Psychologists I. The
Psychologist II was the only one who has a privilege to diagnose the clients inside the center.
However, the main function of 4 Psychologist I was to conduct intake interview, psychological
tests, therapies, group dynamics and counseling.

Figure 2: Organizational Structure of DOH-TRC Tagaytay
Facilities
Department of Health- Drug Treatment and Rehabilitation Center Tagaytay was well
established and highly recommended center in Cavite. They have Counseling and Testing
rooms that are used by dorm managers and psychologists. They have Nipa-hat Kubo used for
family sessions of clients. Their Guard house is well secured and established since the center is
very strict. They also have wide office that is labeled and divided into different Departments
with lobby.
Inside the center, they have community that has dormitories for clients with an open court
and stage. The center has clinic inside the community. They also have a canteen and farm
where the clients work as the part of their rehabilitation. The workers in Center have a privilege
to live or stay in the Center; it has a boarding house for staffs in case they are needed
emergency inside the community.
Equipment
Department of Health- Drug Treatment and Rehabilitation Center has complete and
updated equipments. Each table has computers with internet and they have printer per
department. They also have tables and chairs for the interns. They have materials for different
therapies and updated psychological instruments for clients.
Standard Operating Procedures

The Department of Health– Drug Treatment and Rehabilitation Center comply with the
standard treatment program. The program has a step-by-step treatment procedure. First was to
provide a balanced nutrition, safe drinking water, clean and comfortable dorm, physical health,
proper hygiene and sufficient medical.
Second is to nurture the soul of the client particularly their mind, will and emotions. The
psychologist will help them acquire insight and awareness: learn to identify, label, articulate
and express feelings appropriately; learn to identify and resolve emotional and psychological
issues; develop cognitive skills that promote right living; develop positive attitude towards
work; and acquire positive skills and values.
Lastly is to treat the client spirituality through inviting a certified priest every Sunday. The
center was also sensitive to different religions that the clients have. The center will help the
client to absorb the therapeutic community values norms, philosophies and life style. They also
help them to promote, explore and enhance their level of awareness and their final goal.
THE TRAINING EXPERIENCE
This section explains the variety of training experiences of the trainee and it includes the
Tasked Performed, Observed Strengths and Weakness of the Training Area and Insights.
Task Performed/Specific Tasks Assigned
The trainee’s specific tasks performed were the following:
Psychological tests Administration. The trainee was given a chance to administered
different psychological tests like MARYLAND ADDICTION TEST, THE FORER
STRUCTURED COMPLETION TEST, BENDER GESTALT 2, MINNESOTA

MULTIPHASIC PERSONALITY TEST and KAUFMAN BRIEF INTELLEGENCE TEST, to
the client through the supervision of the psychologists and supervisors.
Conducting Interviews. The trainee also done In-depth interviews to the client that will be
used for their psychological reports.
Psychological Evaluation Report and Treatment Plan. The trainees were also given the
task to create a psychological report of their client and prepare a treatment plan for them. This
experience will be one of the most important tasks that were given to the trainees. These will
also be an opportunity to practice making a quality and reliable psychological report.
Case Presentation. The trainee able to present the psychological report of the client,
with the diagnosis and of course the background and the history of the client. This is also the
last part of the on the job training and the hardest part.
The strengths of Department of Health- Drug Treatment and Rehabilitation Center
Tagaytay are their professionalism in terms of work, their updated equipment’s and different
therapies. The center was well established and sanitized and the workers are very competent
and experts in their fields. They are willing to share their knowledge and experiences in
workplace to interns. The weaknesses of the Center is their workers in Psychological Section
Department, they are only few and limited. There are lot of vacant position in Psychologist
.Lastly the center is not secured enough because there were patient who caught of planning to
sneak out.
Insights
The trainee able to learned new things with the helped of his supervisor. This is one of
the unforgettable training for practicum. He discovered new thing that can help him in field of
clinical.
The trainee also experienced how to face the client and he also learn to adopt to the life of his
client. And able to understand the needs of them. And it motivates the trainee to pursue clinical
setting and help them to become more productive individuals in the society.
SUMMARY
Generally, the objective of on-the-job training is to provide the best opportunity to further
develop the ability, skills and knowledge of intern in specific field of training area. Specifically,
it aims to experience a quality training on learning towards the profession. Moreover, to improve
skills and be properly oriented in real setting. Furthermore, to accomplish work independently
and to apply learning from the school in real setting. Lastly to prepare the intern to handle
different circumstances in real working environment.

For the Educational Setting, the intern rendered 120 hours of service in Guidance Center
of Tagaytay City National High School (TCNHS) that is located at Mayor’s Drive, Mendez
Crossing West Tagaytay City, from June 20, 2018 to July 16, 2018. The school is headed by the
Principal, Dr, Florencio C. Costa, Guidance Counselors, Head Teachers, Teachers, Clerk/Staff
and also students.
Furthermore, the trainee was given a chance to counsel the students who has emotional,
behavioral and those repeaters. Also the trainee given a task of updating the 201 files of students
from Grade7 to Grade11. The trainee also experienced Home Room visitations, being Resource
Speaker to a Guidance Center Activity-Seminar in titled The Moral Enrichment Program for
Student of OFWs. Moreover the trainee also experienced Information and Inventory through
assisting the parents in orientation and PSA Mobile Application. Lastly, the trainee was given a
task to do clerical works such as photocopying the results of NCAE and NAT, filling of affidavits
of undertaking and member of Pantawid Pamilyang Pilipino Program (4P’s), encoding and
running to other buildings for the assistance of every year level chairmen. Lastly the trainee able
to learned and able to experience the real life scenario of Guidance and Counseling.
For the Industrial Setting, the intern rendered 120 hours of service in IQOR
PHILLIPINES SM-DASMARINAS that is located at 3rd floor SM city Pala-pala Governor’s
Drive corner Aguinaldo Highway, Brgy. Sampaloc 1, Dasmariñas City, Cavite.
Furthermore, the trainee was given a chance to entertained the applicants and give them
application and profile sheet. Moreover the trainee also given a chance to handle some
interviews and assist the applicant to other department. The trainee also given a tasks to give
feedback to the applicants. Lastly, the trainee also given a task to do clerical work such as
photocopying, handle phone call interviews and informed the applicants for their requirements.
For the Clinical Setting, the intern rendered 120 hours of service in Department of Health-
Treatment and Rehabilitation Center. The rehabilitation Center is located at Kaybagal South
Tagaytay City.
Furthermore, the trainee was given a chance to administer different psychological
testing and to interpret the result of the test. The trainee also experienced to perform in-
depth intake interview that used to their psychological report. Moreover, the trainee also
experienced to write psychological report that can be used and help them if ever they want to
pursue clinical setting. Lastly, the trainee able to present their psychological report to the
psychologists. It is big help to the trainee to build their self-confident and to learn how to
present the psychological report.
REFERENCES
APPENCIES
APPENDIX 1
Application Form
APPENDIX 2
Resume
I. OBJECTIVE:
To obtain an entry level positions where I can
utilize my skills and knowledge.
II. EDUCATION:
Bachelor of Science in Psychology (2014 – present)
Cavite State University – Silang Campus
Biga I, Silang, Cavite
III. WORK EXPERIENCE:

TAGAYTAY CITY HALL
Lloyd Anthony A. Mendoza Special Program for Employment of Students
Mendez Crossing West, City Administrator Office
Tagaytay City, Cavite May 2014
Email: lloydanthonymendoza
@yahoo.com NHILLAN’S CATERING SERVICES
09665089554 Food Attendant/ Waiter
Kaybagal South,Tagaytay City
Date of Birth: 2010 – Present
May 20, 1996
IV. SEMINARS ATTENDED:
Nationality:  Personality Enhancement: “A key factor towards
Filipino professionalism and success”.
Religion: October 26, 2017
Catholic  “Discovering Trends, Opportunities, and Essence of being
a Registered Psychometrician”.
Age: Cavite State University – Silang Campus
22 October 27, 2017
 Test-Taking Skills and Strategies in Passing
Height: Psychometrician Licensure Examination”.
5’6 Cavite State University – Silang Campus
October 27, 2017
 2 Leadership Training Seminar and Team Building:
nd
“Solidity and Soliditary: Building New Heights in Leadership

through Values Formation”.
December 17, 2014
 “The 101s of Industrial Organizational Psychology”.
May 17, 2018
V. QUALIFICATIONS:
 Able to recognize, prioritize, and work under extreme pressure, heavy work load, and
deadlines.
 Passionate about achieving a challenging position that allows meaningful contributions to
the company and for me as well.
 With strong personal communication skills.
 With dynamic personality that inspires people.
 Proficient in using computer application such as MS Office and internet.
 Willing to grow and learn.
VI. CHARACTER REFERENCES:

Mr. Zyrex Los Melendres
Teacher 1
Tagaytay City National High School
(0905) – 121 – 5579
Ms. Dalyssa Joy Agosto, LPT

Science Related Subjects Professor
(0927) – 468 – 1118
Mr. Allan Francisco

Owner Coordinator of Nhillan’s Catering Services
Tagaytay City
(0920) 226 - 5874
LLOYD ANTHONY
MENDOZA
Applicant’s Name &
Signature
APPENDIX 3
CURRICULUM CHECKLIST
APPENDIX 4
WAIVER
APPENDIX 5
RECOMMENDATION LETTER
APPENDIX 6
MEMORANDUM OF AGREEMENT
APPENDIX 7
LOCATION OF THE LINKAGE AND ESTABLISHMENT
APPENDIX 8
CERTIFICATE OF COMPLETION
APPENDIX 9
ACCOPLISHMENT EVALUATION FORM
APPENDIX 10
IDENTIFICATION CARD
APPENDIX 11
DAILY TIME RECORD
APPENDIX 12
DAILY JOURNAL
EDUCATIONAL SETTING
TAGAYTAY CITY NATIONAL HIGH SCHOOL
DAILY JOURNAL
DAY 1: Wednesday (June 20, 2018)
It was a beautiful morning for me, I was nervous but I know that there are lot of new
things that I might learn and I can add those things to my knowledge. This was the first day for
my on the job training “OJT” with my co-students the BS Psychology students and they were
Ms. Anelie, Ms. Rochelle and Ms. Trisha. I chose Tagaytay City National High School as the
institution for the first setting Educational Psychology simply because I know that our trainor
Ms. Leah Magcaling and Sir Tobey Vida. The other reason why I chose this school was because
I came from this school, I graduated in this school and most importantly I’ve learned so much
things in this school which probably made me the man I’am today.
An orientation happened on our first day, the things which we must do and we shouldn’t
do while we’re on our ojt was tackled during the orientation. As well as the job description that
we need to do in 120 hours. Right after the said orientation we immediately do our jobs to update
the 201 files of the students and we also do the filing of the accomplishment report and the
affidavid of undertaking. The task of distributing the excuse letter for the students who were part
of the Tagaytay Festival was given to me.
Today was also my first time in counseling for a student from G9 a 16 year-old, I felt really
nervous because it was my very first time in counseling but somehow I felt so happy because the
Guidance Counselor trusted me to handle this kind of case.

I also talked to two grade9 students. In this case I found out that the feeling was really
different when you’re in the situation in doing the counseling. You’ll get tired but because you
wanted it and you’re happy while doing your job the tiredness will just blown away.
It was just my first day but because of the three counseling that I’ve done I felt that I
achieved something which has a big value.
DAY 2: Friday (June 22, 2018)
I woke up early in the morning and as I woke up there’s a big smile on my face because
I know that on this day there are lot of things that I might gather as I do my job.
At the school Sir Vida kindly asked us if who wants to do a counseling for a young girl
because the teachers were concern about her posts on her social media account at first I hesitated
because I thought that it was very complicated but I still do it to challenge myself also. The said
student was a Grade9 student. She’s pretty, she has a nice color of skin and she also has a beautiful
smile. At the first glance at her you wouldn’t have a clue that she has a problem. In the first part
of the counseling her tears suddenly fell down at her cheeks. I don’t know what to do because
I’m also hurt while I’m watching her crying I want to comfort her but I don’t want to disobey the
counselors ethics. I just let her cry until she’s ready to talk to me. The flow of the counseling was
good especially our conversation flows very smoothly. I found out that she has a deep wound in
her heart according to her story that’s why she can’t stop crying. I think she need someone who
would stand for her, the one who would listen to her problems. We even had an agreement that
we will talk again and on that time she must feel better.
On this day we also started to transfer the files of the Grade10 who currently studying as a
Senior High in the institution. We also disposed the files the files of the students who already
graduated so that we can transfer the files of the Grade7 students.
It was a tiring day but I learned another important lesson of counseling ethics which is you
shouldn’t have sympathy for the client and I’m looking forward for the next client. I’m more
motivated now in doing the counseling because I’m more confident now.
DAY 3: Monday (June 25, 2018)
New day, new learnings, I’m happy as I go to school. As I arrived at school we immediately
do the task given to us we transfer the G7 201 files in envelope. I also got the masterlist of the
different year level.
We checked the files of the students one by one. Today was also the start of our planning
for the incoming seminar, the topic that we generated was about the child of the OFW’s. That’s
why we checked again all the records of the students whose parent were at abroad.
Again it was a tiring day but it was very convenient especially when we’re working or
doing our jobs together.
DAY 4: Thursday (June 28, 2018)
I just arrived at the institution but early in the morning I was the one they teased out. Sir
Tobey, Ms. Chelle and Ms. Anelie kept on teasing me because I was absent for two days and they
were looking for something that I should bought for them like “pasalubong”. My day was great,
we put names on the envelopes. I somehow felt sleepy maybe because of lack of sleep but the
show must go on. I counseled the two repeater students of G9. Mr. Feranil stopped because of
her sister Ms. Suzzane Feranil who was my classmate before. He gave way so that her elder sister
can graduate. The other reason was because of the influence of his peers. While the other one
was Mr. Beltran he has a good and positive perspective in life and of course there are some things
that he regret yet there are some ways to make it up. He strive harder each day to earn for his
own living, he supports himself to attend school because there’s no one who would support him
and that’s the reason why he had to stop.
Just like in the past days I got tired and happy at same time because I can have a deep
conversation with some of the students.
DAY 5: Friday (June 29, 2018)
As the days go by I felt more comfortable doing my job in each day I grow as an individual
and in a short period of time I already gathered more information about counseling.
On this day, the fifth day of our training we’re all happy at the guidance because today was
the birthday of our GC III named Ms. Magcaling.
All throughout the day the given task to us was to only check who were incomplete in the
list and of course we made envelope for those who doesn’t have a file yet. We even assist the
guests and aside from that Sir Tobey taught us the proper way in disposing the papers of the old
students and we even prepared for the expected guest.

Today was such a great day I’ve learned that it’s really better if there’s someone who would
guide us before we do some actions and decision.
Day 6: Monday (July 2, 2018)
What a beautiful morning, today everyone was very busy inside the guidance and all
around the school, because there are expected evaluators who would visit the school. Sir Tobey
assigned me in posting and arranging the bulletin board and all of us helped one anothere in
cleaning.
This day seems to be a long day and today was also the first time of all the interns in home
room visits at G9-B. I’m very nervous during those time my brain was even blank all I know is
that I’m nervous and I almost forgot my topic.
My topic was “Importance of Education in Setting Life Goals”. I know I did my best but I
also know that my demo wasn’t good enough for them. Although they congratulated us for what
we did but there’s still lot of comments. I admit that I did something wrong because I’m really
nervous and I know that my home room visit wasn’t good at all.
At the end of the day I learned lot of things and I enjoyed teaching. Sir Tobey taught us the
right things to do whenever we’re speaking in front. I also realized that doing your job or task at
your very best was priceless.

DAY 7: Tuesday (July 3, 2018)
We go to school earlier than the usual time because we’re preparing for the G7 parents
orientation. We stand as the usherette for the half day parent orientation. The orientation is
important to parents because their children is new to the school. It is also important because there
is a change in the rules and regulations. And somehow it helped the parents on how their child
can adjust to school. It gives information and knowledge for the both side.
Today also the second day of my home room visit. I felt so nervous again but I know
somehow I’m prepared. I came in the class of G9-D it is advantage since they are also from
highest section but also a disadvantage because the students was noisy. I felt so disappointed at
first but in my when I’m talking to the front of them they are all listening to me. And they seems
they really understand what I am saying. At the end of my home room I know that I do much
better than my first home room visit.
DAY 8: Wednesday (July 4, 2018)
The day started so well, we attached the names in each envelope there are lot of it that we
must do and finish. Right after doing the attaching of names I started going room by room in the
assigned year level for me, I do the room by room process to verify if the information written in
the enrollment form was reliable. Some of the students were slightly irritating because they didn’t
fill up the form seriously the other things written on the form wasn’t true at all. We also became
an usherette again in an orderly orientation of the G9. It seems much better orientation because
we know what to do to control the students who took their break time.
Again Sir Tobey taught us how to encode the result of the NAT and after that we had a
meeting about our upcoming seminars.
Today I have learned that it’s really hard doing such things in the first time but you’ll
realize that you wouldn’t know that you can do different things if you wouldn’t try to do it in the
first place.
DAY 9: Thursday (July 5, 2018)
A gorgeous morning to start a day with a smile. Just like in the past eight days of my ojt I
feel so excited each morning as I woke up.
After fixing all the things and all the task which is need to be done on that day in the
guidance like cleaning, attaching the remaining names and fixing and arranging all the files. We
started encoding all the result if the National Achievement Test for Grade Six. We get the average
of more than 600 students of TC and we recorded it.
In the afternoon Ma’am Leah kindly guide and taught us how to do photocopying because
our next task was to photocopy the results of the NCAE of the students We even witness the
signing of the new set of rules and regulations which will be enforced in the institution. We
listened to the new sets of rules and regulations so we also aware in the regulations of the school.
Well, again it was tiring day but the most important thing was we will go home again with
a big smile on our face. And of course we learned so much in our OJt.
DAY 10: Friday (July 6, 2018)

It was supposed to be a normal day for me but I don’t know why I’m not comfortable this
day there’s something bothering me but I don’t what it is. What I know is just that I need to go
and do my job.
As I arrived at the school there were already tons of works that I must for this day. I was
shocked for a moment but I told to myself that I must do the given task to me with a smile on my
face so that I won’t get easily tired.
From the very first second of our duty for this day we didn’t do anything aside from
encoding the result of the National Achievement Test because what we did before wasn’t enough.
Ma’am taught and guide us again on how to arrange, fix and save some files. The whole
day we tried to finish encoding so that in the following days we can move on and focus on other
important things that we must learn and do.
At the end of this day while I was walking something comes to my mind then I realized
that I must learn how to embrace my job. I shouldn’t just love my job I must embrace and love it
at the same time. Because once we learn how to embrace and love our job we will never get tired
no matter how heavy the day could be because of the kind of work you had experienced in each
day.
DAY 11: Tuesday (July 10, 2018)
It was tiring day, not just tiring day but definitely stressful day for all of us. In the morning
around 8am Sir. Tobey told us to check the students who will be part of our seminar if they are
present or absent. After we checked the students we finalized our participants. Sir. Tobey and
Ma’am Leah helped us to prepare everything we need. Invitations, Excuse letters, materials we
need and everything. Sir. Tobey also the one who did the certificates for the resource speakers
and for participants. While Ma’am Leah and I took care of the needed materials in the venue such
as projector, flag, and the key for the AVR. While my co-interns preparing their activities for the
said seminar. We all felt nervous because we’re not yet prepared. We had a meeting about
planning the flow and finalizing the activities. Sir. Tobey also helped us to do our activity sheets
that we’re going to use for tomorrow’s event.
We are all blessed and lucky to have a trainer like them. Sir and Ma’am give everything
that we needed for the entire seminar.
DAY 12: Wednesday (July 11, 2018)
Today was the biggest day for all of us. It is the highlight of our internship in Tagaytay
City National High School. I woke up early in the morning to prepare all the materials needed in
the seminar entitled The Moral Enrichment Program for Children of OFWs. I felt so nervous and
excited at the same time. I felt nervous when Sir. Tobey told that I am the one who will be the
master of ceremony. It is a challenged for me specially one of my weakness is facing other people.
I really don’t know how to carry myself in front of many people.
At the beginning of the seminar I was too nervous until I got the flow. The Program started
with the message of our head teacher in- charged Mrs. Martinez. And also the opening message
from our guidance counselor III, Mrs. Magcaling. The first part of the seminar is to know each
other better, so we played a game which is the HUMAN BINGO. It was really an excellent game
our participants enjoyed the game.
The second part of the seminar is the first talked of Ms. Trish which is Migration Realities.
The student enjoyed her talked specially the activities and the content. It was a good talked
indeed.The next talked is from the one of the best teachers in Tagaytay City National High
School.Ms. Samudio, she tackled about the Side of OFW parents. Her talked is one of the best
talked I almost cried because I felt the hardships and the strength of them as a wife of OFW. I
saw how their lives change when her husband chose to work abroad.The next talked was from
Ms. Anelie delos Reyes. Her talked is to give or to bridge the communication gap with the
children and to their OFWs parent. She also give tips and causes why some OFWs and their
children has gap.Ms. Rochelle Espinosa talked about Instilling Savings consciousness which is
very timely to the students. She gives advises and tips on how to save money.I was also one of
the resource speaker and I was assigned to discuss the Importance of education and setting of
goals. I gives some advises on how properly set goals and give them the advantages about the
importance of education in their life.The last Resource speaker is Mr. Magcaling. He gives a talk
and testimony from a son of OFW. I’ve learned a lot from this seminar. I learned how to face in
front of people and the seminar helped me to improve my self-confidence.
DAY 13: Thursday (July 12, 2018)

Today was the 13th day of our internship. We came in the school early in the morning,
because we expected that there’s a lot of people who came, this day is the mobile application of
PSA birth certificate. We assist the parents as long as the students and teachers who will get
PSA. It was an intense morning because some of the parents get mad, because the
representative of PSA-DSWD came late. Sir. Tobey gives all his trust in doing our job today
because he’s not around. He has an appointment outside the school. We all tired that day. I
assigned in the line while other interns do assisted the DSWD workers.
I’ve learned how to be calmed in the situation we’re your patience is tested. Stay focus
and organized. And of course I learned how to handle the parents specially those parents who
are in troubled.
DAY 14: Friday (July 13, 2018)
Today was the 2nd to the last day of my internship. We finished the photocopying of the
result of NCAE with Ms. Anelie. Then after that Ma’am Leah tell us to file the results and
distribute it in the respective sections. Sir. Tobey also helped us to do our narrative report for
the seminar.
Sir. Tobey let us experienced to administer the Otis mental ability test in selected grade
9 student. We –experience facing different kinds of student. Some student took the exam
seriously while other is not. It was a good experienced. Sir. Tobey also assigned me to do the
tasked of encoding the result of evaluation in our seminar. He taught me how to get the total
percentage of the evaluation. It was another tiring day but definitely successful day for me.
DAY 15: Monday (July 16, 2018)
Today is the last day of my internship. Ma’am Leah gave us a task to photocopy the list
of students whose parents are member of Pantawid Pamilyang Pilipino Program (4P’s). I and
Ms. Rochelle assigned to disseminate the copies of it in every chairman in every level. We
accomplished our narrative report about the seminar entitled the moral Enrichment Program for
Children of OFWs. It was a tiring last day but definitely one of the best days in my whole
internship.
I was happy because this is our last day, but at the same time I suddenly felt the sadness
That we only had a short time being with two of the best Guidance Counselors. I would like to
take this opportunity to thanks Sir. Tobey and Ma’am Leah for all the lessons and knowledge
they taught us. You both give your time and efforts for us to experience the real life scenario of
being Guidance counselor. Thank you for the trust and for welcoming us in Guidance office. I
will miss every single day that we spent with you. I will be always thankful that I chose my
alma matter as the institution for my educational setting.

INDUSTRIAL SETTING
IQOR PHILIPPINES SM DASMARINAS
DAILY JOURNAL
DAY 1: Thursday (August 30, 20218)
On the first day of my internship for industrial setting I felt so nervous since this is the
widest setting among the three setting. It is also a pressure for me because I passed the interview
with one of the largest company in the Philippines. I was shocked at that moment because I wasn't
expecting that I could make it. It is challenge for me because the company has an English only
polic. On the other side it was also an advantage for me because my communication skills will
be enhanced even more. Aside from that my self-esteem could possibly change into a better one.
I came early at the office because the office is too far from my home that's why I became
an early bird today. I already got a big challenge for today because the guard called all the
applicants at the pantry to fill up the form which is needed for the initial interview. Right after
we filled up the form they were ordered to go to the testing room for the flex which served as the
on line application at IQOR. Since it was our first day of internship we were introduced to all the
staff of recruitment team and they were Ms. Steph, Ms. Cla and Ms. Jude and the encoder was
Sir. JR, the guard was Kuya Jhe while the other interns were Jayson and Chevie from Tanza
Trade National High School and Meisy and Jan Mari from CvSU Silang Campus. All in all today
they only thought us all things that we should and should not do throughout the whole internship.
DAY 2: Friday (August 31, 2018)
Today is a normal day just like yesterday I woke up and came early at the office and we
called the applicants at the pantry for them to fill up the profile sheet. We also had few applicants
for today because it's Friday. I only had eight flex today and our boss gave us a task which is to
separate the old forms from the new one since 2016 up to this year. The old forms will be placed
in the boxes and we must arranged the box according to its year. Then the new forms were kept
in case it would be needed for some back up forms.
On this day I learned how to be more patient and dedicated for the tasks that were given
to me and I really had fun today.
DAY 3: Saturday (September 1, 2018)
On this day we came at the office earlier than the usual time because it's Saturday because
we were expecting that there would be only few applicants. We cleaned the office and we were
also taught how to photo copy some forms which needed for the interviews and for the
requirements if the applicants passed the interview. On the afternoon there's nothing left and
ordered for us to do then IQOR Robinson's borrowed me and my co-intern because they don't
have a data encoder. We were nervous on that moment because it was our first time to duty at
IQOR Rob. We also got shocked because we did not expected that the IQOR Robinson is holding
a bigger account. To sum it all up I learned how to encode the datas of the applicants.
DAY 4: Monday (September 3, 2018
It was a brand new day because we expected that there would be lots of applicants and
yes it is. I also accomplished twenty two on line application for today and I finished three NQ it
is the process wherein the applicants failed in their initial interview then we are the one who
would tell them the result of their initial interview. It is quite difficult for me because it is really
heartbreaking to tell them that unfortunately they didn't make it to the next level. I was also
assigned to give typing test for those who passed the initial interview. There are two types of
typing test and the first one is called the space cowboy wherein the applicant really failed with
the conducted interview then the other one is the aerosoft wherein the applicant truly passed the
interview.
DAY 5: Tuesday (September 4, 2018)
Today I'am assigned to the admin office, I am the one to give the information to all of our
superviso. I'am also the one who was assigned to file all the papers of the applicants who failed
and passed the initial interview. I also do the task of calling and texting all the applicants who
need to come back in the office to pass their medical certificate. I'am also the one who encodes
the names of the applicants.

It was my first time to be assigned at the admin office of recruitment and it was a great
experience because I didn't know that the supervisors were all jolly.
DAY 6: Wednesday (September 5, 2018)
It was a normal day and I'am assigned at the lobby.I assisted the applicants and I'am the
one who was assigned to clean up the waiting area. I only had three online application for today.
Our supervisor assigned me to give MPH to the applicants. MPH is a contract wherein the job
offer and job description where listed aside from that the process on how their medical should
done. I've learned that it is really hard to find a job that's why we must give importance when we
already have one.
DAY 7: Thursday (September 6, 2018)
On this day one of my supervisor asked me if alreadh know how to QFIT. She orderd
someone who would help me to practice and learn how to do QFIT since it was my seventh day
staying there. QFIT was an online interview wherein the applicant for the final interview
answered some questions, it also a way for them to have an account at IQOR. Today I
accomplished eight flex and one QFIT and it isa big achievement for me. Today I learned that it
is not totally bad to learn and experience new things.
DAY 8: Friday (September 7, 2018)
On the eighth day of my internship I was assigned at the testing room with my co-intern
Chevie. We were the one who would give the typing test, QFIT and the online application for the
applicants. We stayed at the testing room for the whole day waiting for another task to do. I've
done Twenty six online application, five QFIT and typing test.
I learned that in each day at work you can't tell what will happen and all you need to do
is just wait and be ready as always.
DAY 9: Monday (September 10, 2018)
Today I'm assigned again at the testing room. I was ordered to sort the files as well as the
result of the laboratories of the applicants. After that my boss asked to look for some lost files.
On this day I've made twelve on-line application and two QFIT.
It somehow the same day as yesterday but it is quite different as well because not
everything happened yesterday happened today.
It was good day because I was assigned at the lobby area and just like in the past days
I'am the one who gives the profile sheet to the applicants. I'am also the one who was assigned to
clean the area as well as to entertain the applicant’s one of my task today is to bring the applicants
to the interview room.
DAY 11: Thursday (September 13, 2018)
Just like yesterday I was assigned at the lobby area and just like in the past days I'am the
one who gives the profile sheet to the applicants. I'am also the one who was assigned to clean the
area as well as to entertain the applicants. One of my task today is to bring the applicants to the
interview room. But today I accomplished three NQ.

DAY 12: Friday (September 14, 2018)
Just like in the past two days. It was good day because I was assigned at the lobby area
and just like in the past days I'am the one who gives the profile sheet to the applicants. I'am also
the one who was assigned to clean the area as well as to entertain the applicants. One of my task
today is to bring the applicants to the interview room. Today I also got an order which is to
photocopy some forms.
DAY 13: Monday (September 17, 2018)
Today is a very tiring day because I became a runner who would do all the different tasks.
I even accompanied the applicants to their designated department/account. It is very challenging
for me because it was my first time to experience this kind of work. All in all I've learned that
you should do your very best in each kind of task given to you.
DAY 14: Tuesday (September 18, 2018)
Today is my second to the last day but still it is a very tiring day because I became a
runner who would do all the different tasks. I even accompanied the applicants to their designated
department/account. It is very challenging for me even if it already my second time to experience
this kind of work. Aside from that I've also done five NQ.
Today was my last day at IQOR Philippines and I can't explain my emotions. I came late
at the office because I bought some foods for our meal at lunch which serves as a thanksgiving
for the learnings and everything. To sum it all up I really had a great experience at IQOR
Philippines, I can say that it was really a good decision that we choose the IQOR Philippines to
be part of my internship. A big thanks for all the people who have been there to support, guide
and enhance me as a newby in this industry. It is a privilege to be part of the recruitment team.
Me and my co-intern ate together as we celebrated our last day of staying at work and we really
enjoyed each others company since day one. I hope that someday I can show those people who
helped me all throughout my journey that I can make it to the top.

APPENDIX 13
PSYCHOLOGICAL REPORT

A Narrative Report

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A NARRATIVE REPORT: PRACTICUM EXPERIENCES AT TAGAYTAY CITY

NATIONAL HIGH SCHOOL, IQOR PHILIPPINES DASMARINAS

Submitted to the faculty of

In partial fulfillment of the

LLOYD ANTHONY A. MENDOZA

APPROVAL SHEET. . . . . . . . . . . . . . . . ...... . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

LIST OF FIGURES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …….. v

Objectives of On-the-Job Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . ….. 1

Significance of On-the-Job Training . . . . . . . . . . . . . . . . . . . . . . . . . . …... 2

Time and Place of On-the-Job Training. . . . . . . . . . . . . . . . . . . . . . . . …… 3

THE LINKAGE ESTABLISHMENT…………………………………………... 5

Background/Profile of the Establishment. . . .. . . . . . . . . . . . . . . . . . . . . . . . 5

Location of the Establishment . . . . . . . . . . . . . . . . . . . . . . . . . . . . ……….. 6

Vision and Mission Statements of the Establishment . . . . . . . . . . . . . ……. 6

Goals and Objectives of the Establishment . . . . . . . . . . . . . . . . . . . . . …… 7

Overall Organizational Structure and Functions of the Establishment……. 7

THE TRAINING AREA…………………………………………………………. 8

Organizational Structure of the Department . . . . . . . . . ………………….. 8

Standard Operating Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ……. 9

THE TRAINING EXPERIENCE………………………………………………... 10

Tasks Performed/Specific Tasks Assigned . . . . . . . . . . . . . . . . . . . . . . …… 10

Observed Strengths and Weaknesses of the Training Area . . . . . . . . . ……. 10

THE LINKAGE ESTABLISHMENT…………………………………………… 13

Background/Profile of the Establishment. . . .. . . . . . . . . . . . . . . . . . . . . . . . 13

Location of the Establishment . . . . . . . . . . . . . . . . . . . . . . . . . . . . ………... 14

Vision and Mission Statements of the Establishment . . . . . . . . . . . . . ……. 14

Goals and Objectives of the Establishment . . . . . . . . . . . . . . . . . . . . . ……. 15

Overall Organizational Structure and Functions of the Establishment…….. 15

THE TRAINING AREA………………………………………………………..... 16

Organizational Structure of the Department . . . . . . . . . …………………... 16

Standard Operating Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . …… 17

THE TRAINING EXPERIENCE……………………………………………….. 18

Tasks Performed/Specific Tasks Assigned . . . . . . . . . . . . . . . . . . . . . . …... 18

Observed Strengths and Weaknesses of the Training Area . . . . . . . . …….. 18

THE LINKAGE ESTABLISHMENT…………………………………………… 21

Background/Profile of the Establishment. . . .. . . . . . . . . . . . . . . . . . . . . …. 21

Location of the Establishment . . . . . . . . . . . . . . . . . . . . . . . . . . . . ……….. 23

Vision and Mission Statements of the Establishment . . . . . . . . . . . . . ……. 23

Goals and Objectives of the Establishment . . . . . . . . . . . . . . . . . . . . . ……. 24

Overall Organizational Structure and Functions of the Establishment…….. 25

THE TRAINING AREA………………………………………………………….. 26

Organizational Structure of the Department . . . . . . . . . …………………… 26

Standard Operating Procedure …………………………………………….. 27

THE TRAINING EXPERIENCE……………………………………………….. 28

Tasks Performed/Specific Tasks Assigned ………………………………... 28

Observed Strengths and Weaknesses of the Training Area ……………….. 28

Author : LLOYD ANTHONY A. MENDOZA

Title : A NARRATIVE REPORT PRACTICUM EXPERIENCES AT

MARNIL Y. ROSAROSO,LPT ___ JOSEPH S. CALLANTA, RPm, RGC ___

ROSEMARIE N. PRAGACHA, MAEd _____

AMMIE P. FERRER, Ph.D. _____

and took Bachelor of Sciemce in Psychology.

He is a working student, he worked as a cleaner and caretaker at SMDC Wind Residences

support of the following persons:

throughout his internship;

intern to survive the whole experience of training.

made and for everything that happens to the trainee

LLOYD ANTHONY MENDOZA

1 Application Form …………………………………………..………….... 33

6 Location of the Linkage Establishment…………………………………. 59

8 Accomplished Evaluation Form.....…………………...………………… 67

10 Daily Time Record………………………………………...……………. 74

12 Psychological Report……………………………………………………. 105

MARNIL Y. ROSAROSO,LPT _ JOSEPH S. CALLANTA, RPm, RGC _