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User Manual
Version 5.3
NOTICE
Change Sheet
Table of Contents
1 Introduction........................................................................................... 6
2 ATMDesk/2 User Interface .................................................................. 7
3 Main Menu............................................................................................ 8
4 Supervisor Menu ................................................................................... 9
5 Printing Reports .................................................................................. 10
6 Device Diagnostics Menu ................................................................... 11
6.1 Control Menu ............................................................................ 12
6.2 Printing Diagnostic Test Reports .............................................. 13
6.3 Encryptors ................................................................................. 14
6.4 Card Readers ............................................................................. 17
6.5 40 Column Receipt/Journal Printers ......................................... 21
6.6 80 Column Thermal Statement Printers .................................... 24
6.7 Currency Dispenser ................................................................... 27
6.8 Envelope Depository ................................................................. 34
6.9 Envelope Dispenser ................................................................... 36
6.10 Cardholder Display ................................................................... 37
6.11 Operator Display ....................................................................... 38
6.12 Operator Keyboard .................................................................... 39
6.13 Rear Indicators .......................................................................... 40
6.14 Mode Switch ............................................................................. 42
6.15 Miscellaneous I/F – Indicators .................................................. 43
6.16 Miscellaneous I/F – Media Entry Indicators ............................. 45
6.17 Miscellaneous I/F – Alarms ...................................................... 46
6.18 ELO Touch Screen .................................................................... 47
6.19 SSI Barcode Reader .................................................................. 48
7 Confidence Tests ................................................................................ 49
7.1 Printing Confidence Test Reports (ATM Editions) .................. 50
7.2 Printing Confidence Test Reports (Repair Desk Edition) ......... 51
7.3 Encryptors ................................................................................. 52
7.4 Card Readers ............................................................................. 53
7.5 40 Column Receipt/Journal Printers ......................................... 54
7.6 80 Column Thermal Statement Printers .................................... 54
7.7 Currency Dispenser ................................................................... 54
7.8 Envelope Depository ................................................................. 54
7.9 Envelope Dispenser ................................................................... 55
7.10 Operator Display ....................................................................... 55
7.11 Operator Keyboard .................................................................... 55
7.12 Rear Indicators .......................................................................... 55
7.13 Mode Switch ............................................................................. 55
1 Introduction
Once you have successfully launched ATMDesk/2 on an ATM or PC (for
details, please refer to appropriate ATMDesk/2 Installation Manual), there's little to
learn. As an experienced ATM service engineer, you'll immediately recognize most
of ATMDesk/2 features.
All products share the same interface and features. This manual explains some
important things you need to know while using your ATMDesk/2 and also describes
tests which are currently supported by ATMDesk/2.
• Digits 0-9 are used for menu item selection or digital entry. If information
spans across several pages, 0 and 9 are used to scroll up and down.
Current/Total page counter is displayed in the top right corner.
Actions can be also triggered by clicking a mouse (Repair Desk Edition only).
3 Main Menu
First screen shown upon successful ATMDesk/2 start is Main Menu:
4. Logs and Tallies submenu – provides access to Error Logs and Device Tallies
maintained by the ATM platform (S4i/APTRA).
To exit from ATMDesk/2 press BACK while in Main Menu and confirm your
choice.
4 Supervisor Menu
Supervisor Menu provides access to several control functions of ATMDesk/2.
• Scan for Devices repeats devices enumeration (scan) process and searches for
software updates via internet (Repair Desk Edition only). Use this option if
communication to a device was lost or another device has been plugged in.
CAUTION: ATM devices are NOT designed for hot swap. Please switch
device power OFF before disconnecting/connecting a device.
• Transfer Interface swaps user interface from front to rear or vice versa.
ATMDesk/2 Floppy Password will be asked before new interface is
enabled. This option is only available if rear interface (EOP) is present
(Field/Workshop/Evaluation Editions only).
• Save System Logs stores internal ATMDesk/2 logs on a floppy disk for further
investigation by the ATMDesk/2 Support Team. If you encounter a problem
with ATMDesk/2, please use this item to save logs on a blank floppy and then
send all files from that floppy along with your request to the ATMDesk/2
Support Team (mail to support@atmdesk.com).
5 Printing Reports
ATMDesk/2 can print reports (test results, error logs, device tallies and so on)
on available printers. The following printers are supported:
When “printing” to floppy disk file you may need to insert a blank floppy disk.
Although data can be saved on the ATMDesk/2 floppy itself, there’s usually not
enough free space there.
If you wish to save ATMDesk/2 Repair Desk Edition reports into a document
instead of physically printing them, please install a “virtual printer” service like
Adobe PDF Writer, Microsoft Office Document Writer or similar.
Each device submenu provides access to that device tests. All diagnostic output
such as MSTATUS/MDATA/TDATA is printed in the same format as NCR
diagnostic prints. MSTATUS/MDATA bits and bytes are also decoded and printed in
clear text below their numerical values:
NOTE: Main diagnostic outcome is MSTATUS, shown in yellow at the top of the
screen. Even if MSTATUS is 00 (No Error), MDATA may still contain additional
information, such as sensor status or command just executed. In this case MDATA
will be decoded and printed; this does not indicate any errors.
Control Menu can be selected (by pressing bottom right FDK or ENTER
button) on all Device Diagnostics (see below) screens. Control menu sets up how
diagnostic tests are performed and how test results are logged.
• Loop when set to ON enables test looping. Loop mode can be used to exercise
device stability.
• Logging when set to ON starts accumulating diagnostic test results which can be
printed later.
• Halt on Error when set to ON forces test loop to halt whenever an error is
detected.
• Print Log prints accumulated test results. You will be prompted to select report
type (short or full, see sect [6.3]) and which printer to print on (see sect [5]).
Two most commonly used options (Loop and Logging) are also mirrored
directly on all Device Diagnostics screens and can be toggled by pressing appropriate
FDK.
NOTE: Loop mode is automatically reset to OFF after a test has been executed.
Diagnostic test reports can be printed in two modes – brief and full. The above
picture is for a brief test report:
• SKIPPED – test not performed. Some tests further explain the reason of not
performing (such as “CARD NOT ENTERED”, “CASH NOT ENABLED”
etc). No additional information about skipped test is printed.
The only difference between full and short report is that full report always prints
additional information (MSTATUS/MDATA) regardless of the test result.
6.3 Encryptors
Tests offered in this menu depend on the type of the encryptor currently
connected. ATMDesk/2 supports the following encryptors:
• SDC BAPE
• SDC EKC/EKCSM
• SDC EPP-E/EPP-B (DAPI1, DAPI4, DAPI5, DAPI7)
• SDC EPP-Z (ZT598J)
Type of the encryptor is displayed at the title area (top of ATMDesk/2 window).
6.3.1 Identify
Display encryptor information such as (depends on encryptor type):
• Encryptor type (BAPE/EKC/EPP)
• Encryptor serial number
• Security Module identification number
• DAPI type and version
• Firmware modules currently loaded
• SDC Firmware version
MDATA byte represents matrix code (hardware position code) of the key
pressed (see figure for keyboard matrix layout):
Left Right
16 Key Keypad
FDK FDK
NOTE: This test is not supported by DAPI7 NCR EPP. Use Test Secure Key
Loading test instead.
WARNING! Use this test only if your encryptor doesn’t work properly or prior
installing the encryptor in an ATM. All ATM Application keys within encryptor are
erased.
WARNING! Use this function only as a last resort when your encryptor isn’t
working.
Tests offered in this menu depend on the type and variant of the card reader
currently connected. ATMDesk/2 supports the following card readers:
• SDC MCRW
• RS232 IMCRW
• SDC MCRK (KDE-4xxx)
Read Track tests are only offered for the tracks readable by the reader currently
connected.
Write Track tests are only offered for the tracks writeable by the reader
currently connected.
Smart Card tests are only offered if the reader currently connected has Smart
Card feature.
CROPF tests are only offered if the reader currently connected has CROPF
feature.
6.4.1 Identify
Display card reader information such as (depends on card reader type):
• Readable magnetic tracks
• Writable magnetic tracks
• Smart Card feature present or not
• CROPF feature present or not
• IMCRW firmware version
Tests offered in this menu depend on the type and variant of the printers
currently connected. ATMDesk/2 supports the following printers:
Type of the printer is displayed in the title area (top of ATMDesk/2 window).
On the receipt printer paper is cut at black mark or at configured receipt length
and receipt is delivered.
On the receipt printer paper is cut at black mark or at configured receipt length
and receipt is delivered.
NOTE: Paper must be removed from the printer before executing this test.
NOTE: Paper must be removed from the printer before executing this test.
NOTE: Paper must be removed from the printer before executing this test.
NOTE: Paper must be removed from the printer before executing this test.
NOTE: Paper must be removed from the printer before executing this test.
Tests offered in this menu depend on the variant of the printer currently
connected. ATMDesk/2 supports the following printer variants:
NOTE: Paper must be removed from the printer before executing this test.
NOTE: Paper must be removed from the printer before executing this test.
NOTE: This test is available only if buncher feature is supported by the printer.
NOTE: This test is available only if buncher feature is supported by the printer.
NOTE: This test is available only if buncher feature is supported by the printer.
NOTE: This test is available only if buncher feature is supported by the printer.
6.7.1 Clear
This test moves any bills left in the dispenser transport into dispenser purge bin.
5. EMPTY state is set if pick failure condition was detected while cassette was
low on bills.
6. FATAL state set if too many notes were rejected, pick failures occurred or
dispenser was unable to learn bill parameters for this cassette type.
First, dispenser transport is cleared. Once it is done the Dispenser Bill Config
dialog (similar to NCR S4i Learn Bill Parameters dialog) is displayed.
Currently configured bill sizes, singularities and bill presentation order are
shown on the screen.
NOTE: To save changes to the dispenser just exit from Dispenser Bill Config
dialog and confirm you wish to save configured parameters.
You will be prompted to select installed cassette type to learn. Or, you can
select “ALL” to learn parameters of all available cassette types.
Once you made your choice, 40 bills from selected cassette(s) will be picked
and bill parameters will be evaluated. You can change number of bills to be picked for
learning. Use ENTER button to set number of notes desired.
Learnt bill parameters will be displayed in the Dispenser Bill Config dialog.
NOTE: To save changes to the dispenser just exit from Dispenser Bill Config
dialog and confirm you wish to save configured parameters.
6.7.5 Stack
This test picks five notes (by default) from each cassette type installed and
stacks them for presentation. Use Set Notes test to change this number of notes to
pick.
NOTE: On the first run of this test you will be asked to toggle cash enable
switch (located on the edge of the dispenser controller board) within 20 seconds to
enable dispense operation. Once cash enable switch is toggled this dialog will not
appear.
6.7.6 Present
This test moves previously stacked notes to the exit slot where they can be
collected.
NOTE: On the first run of this test you will be asked to toggle cash enable
switch (located on the edge of the dispenser controller board) within 20 seconds to
enable dispense operation. Once cash enable switch is toggled this dialog will not
appear.
6.7.7 Dispense
This test performs Stack and Present in one operation. By default five bills are
dispensed from each cassette type installed. Use Set Notes test to change this value.
NOTE: On the first run of this test you will be asked to toggle cash enable
switch (located on the edge of the dispenser controller board) within 20 seconds to
enable dispense operation. Once cash enable switch is toggled this dialog will not
appear.
On P86 dispensers the bill alignment mechanism also checked. It moves the
bills alignment mechanism to its home position if it not at home; then moves it to the
smallest bill position and back to the home position.
NOTE: No feedback is provided for this test. Check state of the pick valve by
yourself.
• Clear
6.9.1 Present
The Present test presents one envelope at the facia slot for removal
6.9.2 Retract
The Retract test moves envelope out from facia slot until it clears the exit
sensor.
MDATA byte represents matrix code (hardware position code) of the key
pressed (see figure for keyboard matrix layout):
Left Right
16 Key Keypad
FDK FDK
NOTE: No feedback is provided for this test. Operator should manually check
LED state.
NOTE: No feedback is provided for this test. Operator should manually check
LED state.
NOTE: No feedback is provided for this test. Operator should manually check
LED state.
NOTE: No feedback is provided for this test. Operator should manually check
beeper sound.
Note 1: ATMDesk/2 is unable to detect which components of the Misc I/F are
actually employed in a particular ATM. Therefore all 3 components (Alarms,
Indicators and MEI) are offered for testing.
Note 2: Night Safe and Proximity Detector are not supported by ATMDesk/2 at
this time.
NOTE: No feedback is provided for this test. Operator should manually check
the light.
NOTE: No feedback is provided for this test. Operator should manually check
the indicator.
NOTE: No feedback is provided for this test. Operator should manually check
the LEDs.
NOTE: No feedback is provided for this test. Operator should manually check
the relay.
Note 1: ATMDesk/2 is unable to detect which components of the Misc I/F are
actually employed in a particular ATM. Therefore all 3 components (Alarms,
Indicators and MEI) are offered for testing.
Note 2: Night Safe and Proximity Detector are not supported by ATMDesk/2 at
this time.
NOTE: No feedback is provided for this test. Operator should manually check
the indicator.
Note 1: ATMDesk/2 is unable to detect which components of the Misc I/F are
actually employed in a particular ATM. Therefore all 3 components (Alarms,
Indicators and MEI) are offered for testing.
Note 2: Night Safe and Proximity Detector are not supported by ATMDesk/2 at
this time.
This test is run continuously and is stopped if user does not touch the screen within
7 seconds.
This test waits while user scan barcode and displays decoded barcode data and
barcode ID.
This test is run continuously and is stopped if user does not touch the screen within
7 seconds.
7 Confidence Tests
Confidence Tests Menu provides quick “one touch” testing for all ATM
devices found during initial scan process. This chapter describes confidence tests for
all supported devices.
Confidence Tests can be run for one, several, or all devices. Selected devices are
marked by “+” sign on the left. You can select/deselect all devices at once using
appropriate FDK buttons. To run the test on selected devices press bottom right FDK
or ENTER button.
A screen like this is displayed at the test completion for each selected device
(when more than one device was tested, first screen shows summary across all tested
devices). You have an option to print confidence test report:
When printing Confidence Test reports on an ATM, each device test results are
printed on separate page. If several devices have been tested, first page shows overall
test summary across al devices.
When printing Confidence Test reports on the Repair Desk, the printout is
similar to Diagnostic Test report (see sect [6.2] for details).
7.3 Encryptors
Confidence test report also includes encryptor serial number, DAPI variant and
other encryptor specific details.
WARNING: Make sure your encryptor has valid DAPI variant. DAPI1 is the
most common international version. DAPI7 is newer secure DAPI1 replacement but is
supported only by latest versions of Aptra/AANDC. DAPI2,3,4,5 are country-specific
variants for Germany, France and Switzerland.
• Clear Transport1
• Shutter Test
• Enter Card
• Read Track 1 (if Track 1 is supported by reader)
• Read Track 2
• Read Track 3 (if Track 3 is supported by reader)
• Eject Card
Confidence test report also includes card reader firmware version (IMCRW
only) and serial number (MCRK only).
Note: ATMDesk/2 can only clear its own tallies (see below); it does not support
clearing logs or tallies maintained by the ATM Platform.
Hardware logs can be filtered by device name. You can browse complete log
(all devices) or only records for selected device.
Note: ATMDesk/2 own tallies accumulated during current session are volatile:
they are not saved between sessions, nor they added to ATM’s tallies in NVRAM.
Note: ATMDesk/2 currently does not support clearing ATM’s tallies in NVRAM.
9 Troubleshooting
If you encounter a problem with ATMDesk/2, please contact ATMDesk/2
Support Team (mail to support@atmdesk.com).
• For ATM Editions they can be saved to a floppy disk (see sect [4])
• For Repair Desk Edition they can be found in (one or both files)
o C:\Documents and Settings\<username>\atmdesk0.log
o C:\Documents and Settings\<username>\atmdesk1.log