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Forms of communication
E-government
DEFINITION
Communication is the process through
which information and meaning are
transferred from one person to another
person.
Communication: In general it means
“any act by which one person gives to
or receives from another person
information. In public administration, it
refers to communication within an org or
between one org, and the other.
Communication may be intentional or
unintentional in nature.
The act of communication involves
transmission of the following:
Information regarding decision, advice,
queries, etc about an administrative action.
Importance of communication
4.Diagonal/crossway communication
The flow of information, often in matrix
structure. Between individual from different
units and organizational level
b) Informal
communication
2. Cluster chain
An exchange in which one person or a
selected few share information with few
others
Barrier of effective communication
1. Personal barrier (as a result of differing
individual differences)
a) Individual characteristic
It has to do with the personality, back
ground, ethnic, national culture, beliefs,
and attitude even moods. These
elements not only affect how a person
chooses to communicate but cause a
person to misunderstand and even
blackout the message.
b) Semantic