WESLEYAN UNIVERSITY – PHILIPPINES

Mabini, Extension, Cabanatuan City

College of Hotel, Restaurant & Institution Management

_________________________________________________________________________

TPE 402 Travel Agency

1st semester SY 2015-2016

Catalogue Description
This is a basic course on bar operation consisting of beverage services, mixing drinks, control procedures and beverage merchandising. Laboratory work will include drink
mixing and tasting with flaring and bartending.

Pre-requisite : HRM 103-Principles of Food Preparation

Hours Per Week : 3 hrs. Lecture , 3 hours laboratory
Units Credit : 3 units

University Mission
To promote academic excellence, spiritual development, personal well-being and social responsibility inspired by the core values of John Wesley.

Vision
A leading Christian university committed to lifelong learning in globalized community.

General Objectives
At the end of the semester the students should be able to:

1. Familiarize themselves with different career professionals in the travel industry

2. Simulate client and travel agent business transactions
3. Know how to plan, organize and manage a travel agency
4. Prepare a travel portfolio or travel package for a tourist destination
5. Actual presentation of travel portfolio to clients
TIME FRAME TOPIC/CONTENT OBJECTIVES TEACHING/LEARNING ASSESSMENT/EVALUATION
ACTIVITIES
Week 1
3 HOURS 1. Identify the reason why people travel, Faculty-led discussion and Chapter Quiz,
Chapter 1 – The Travel Industry and how travel products and services interactions Recitation
are purchased Power point presentation Write an effective resume and cover letter
a. Overview 2. Enumerate the segments of the travel Develop an in-depth
b. Careers in Travel and tourism industry, and understanding of several career
c. Travel in the 21st century corresponding career options areas
3. Realize the personal skills and abilities Internet case study:
that will lead to a successful career in- www.hospitality-tourism
travel .delmar.com
4. Recognize opportunities for
professional certification and
continuing education.

Week 2 Chapter 2- The Travel Agency Industry 1. Explain why consumers use travel
3 HOURS a. The Travel Agents Value agents Lecture discussion Chapter Quiz
b. Kinds of Travel Agencies 2. Describe the different kinds of travel Powerpoint presentation Design and construct bar lay-out
agencies In-house Bar familiarization
c. Corporate Travel
3. Contrast the skills of a leisure agent (HRIM Mini Bar)
Management with one who deals primarily with Video presentation
business travelers
4. List the sources that agents use to
obtain information
Week 3
3 HOURS 1. Discuss the enormous growth and Lecture discussion Chapter quiz
Chapter 3- Technology and the Travel change associated with the internet Powerpoint presentation Graded Recitation
Professionals 2. Explain the impact of the internet on Internet research
a. Airline computer reservations the travel industry
3. Identify major airline computer
and ticketing
reservation systems and their
b. Internet and WWW advantages to a travel counselor
c. Internet and the travel 4. Outline several ways in which a travel
professionals counselor can utilize the internet
 d. E-commerce and E- 5. Appreciate factors involved in web site
Marketing development, including the
significance of dot travel
Week 4 and 5
3 HOURS Chapter 4Air travel basics 1. Explain U.S travel agency Lecture discussion Chapter quiz
a. The travel Agency and Air appointment procedures Powerpoint presentation Graded recitation
Travel 2. Discuss travel agency automation Assignment
choices Internet research
b. The Airlines
3. Discuss current safety and security
c. Commercial Aircraft procedures
d. Airports 4. Define the relationship between the
e. Airport codes airlines and specific government
agencies
5. Identify the codes for selected airlines
6. Describe airline policies and
operations
7. Explain the relationship between
aircraft configuration
8. Identify the various areas of airports,
available services, arrival departure
procedures
Week 6
PRELIM

Week 7 Chapter 6- International Air Travel 1. Advise clients about proof of

3 HOURS a. Entry Requirements for
international Travel
b. Traveling in good Health
c. Embassies and Consulates
citizenship
2. Advise clients how to obtain a passport
3. Know where to obtain information
about passports and visas
4. Advise clients about security and
tourism issues
5. Advise clients of health concerns for
international travel
6. Explain how monetary transactions
might be handled
Lecture discussion
Powerpoint presentation
Video clips presentation
Simulation on advising clients
on their international travel
Chapter quiz
Evaluation of performance based on
performance criteria checklist
Graded recitation
 7. Explain entry procedures into another
country and the differences that might
be encountered
8. Advise clients about duty-free
allowances and the procedures for
returning to the united states
Week 8 Chapter 7- United States Air Fares and other Lecture discussion Chapter quiz
3 HOURS charge 1. Understand the difference between Powerpoint presentation
a. Normal and excursion fares normal and excursion fares Beer tasting result and Evaluation
2. Identify the inventory control principle Beer tasting and Evaluation
b. Inventory control
3. Enumerate and memorize fare basis
c. Fare basis codes and ooking classes codes and booking classes
d. Fare construction 4. Explain a GDS rule and fare display
e. Combinability rules 5. Calculate fare taxes PFCs, segment fee
f. Airline computer fare display security fees , fuel surcharges
g. Taxes and other fees 6. Explain tax features of the buffer zone
h. The buffer zone

Week 9 Chapter 8 Travel destinations: Tours of The 1. Discuss the importance of matching a Lecture discussion Chapter quiz
3 HOURS world tour product to the client Powerpoint presentation
a. Types of tours 2. Identify the different types of tours and Recitation
b. Tour benefits unique features of each type
c. The language of tours 3. Identify the benefits to the client who
d. Selecting tour operators purchases a tour and to the counselor
e. Reading tour brochures and who makes the sale
websites 4. Define the terms associated with tours
f. Selling tours 5. Know how to compare and select tour
g. Making reservations and operators
payments 6. Read and interpret tour brochures and
h. Confirmation and follow up wesites

Week 10 Chapter 9- Selling other Travel products 1. Realize the impact of the Lecture discussion
3 hours a. Accommodations internet on the lodging Powerpoint presentation Chapter quiz
b. Rental cars industry, rental cars and
c. Traveling by rail traveling by rail Recitation
2. Identify types of lodging
 accommodations and relate to
customer needs
3. Select reference sources and
understand rating systems
4. Understand the language of
the lodging
Week 11 Chapter 10- Selling the Cruise Experience 1. Outline benefits and disadvantages Lecture discussion
3 hours a. The basics of cruising of cruising Powerpoint presentation Chapter quiz
b. Cruise benefits and 2. Identify several sources for cruise Video presentation
information Recitation
disadvantage
3. List major cruise lines and types of
c. Selling other types of sea cruise ships
travel 4. Identify the popular cruise areas,
typical ports of call, points of
embarkation, and cruise lines
operating in each area
5. Define terms associated with
cruising
6. Explain features and facilities
onboard cruise ships
7. Describe other types of sea travel

Week 12
MIDTERMS
Week 13 Chapter 11- Government Policies: Guidelines a. Identify and enumerate the Lecture discussion Chapter quiz
3 Hours in Setting up a Travel Agency policies and guidelines in Powerpoint presentation Case study presentation
Philippine context setting up travel agency in the Case study
Philippines

Week 14-15 Chapter 12- Sales Skills for Travel 1. Explain the importance of sales and Lecture discussion Chapter quiz
6 HOURS Professionals communication Powerpoint presentation Assignment
a. The importance of sales 2. Identify the steps in the sales process Simulation/Role play Evaluation of performance based on
3. Describe appropriate performance criteria checklist
b. Being an effective
communicator
c. The sales process
 d. Telephone selling

Week 16-17 Chapter 13- Customer Service for Travel 1. Define customer service Lecture discussion Chapter quiz
Professionals 2. Understand what customers want Powerpoint presentation
a. Defining customer service 3. Recognize things you can do to Role play/simulation Evaluation of performance based on
b. Handling complaints improve customer service performance criteria checklist
c. Handling irate customers 4. Utilize techniques to handle
d. Telephone etiquette complaints and irate customers
5. Utilize telephone etiquette
6. Understand external things that affect
how your customers see you
Week 18

FINALS

D. Required Reading (Textbook)

Gorham and Rice, Travel perspective (4th Edition) 2008

E. Suggested Reading and References

1. Nona Starr, Viewpoint (An Introduction to Travel, Tourism and Hospitality), 2001
2. Kandampully, Jay. Service Quality Management in hospitality tourism and leisure. New York: The Haworth Hospitality Press. 2001Ellie Whitney/Sharon Rady Rolfes

F. Course Requirements
Lecture /Classroom Discussion
Group/Individual Presentation of Flaring and cocktail mixing
Seminar-Tour of Hotel Bar and cocktail lounges in Metro Manila
Accomplishment Report

G. Grading System
 Quizzes 20%
Assignments 10%
Exams 30%
Lab Performance 30%
Attendance 10%

Total 100%

Passing Remark: 75%

H. Classroom Policies
o A student who is late for 15 minutes considered absent from the class.
o A student who incurs unexcused absences of more than 20% of the prescribed number of class or laboratory hours during the semester or term shall be marked
“Dropped” in the class list.
o A student who is unable to comply with any or all the academic requirements (quizzes, examinations, projects, assignments, etc.) shall receive a grade of “Incomplete”
(INC).
o Students are required to attend classes in the prescribed University or college uniforms for males and females from Monday to Thursday. Friday is civilian day.
o The school ID card should always be worn while in the university premises.

I. Consultation Hours
Every Wednesday 10:00 a.m – 12:00 noon

Passing Mark: 75%

Prepared by: Approved by:

PROF. CINDY O. GASTON DR. MARIDEL V. ESLAO

Faculty Dean