INTERNSHIP REPORT ON

GP TRAVEL & TOURS

Submitted to
Apex College, Internship Management Team
in the partial fulfillment of requirements for the degree of
Bachelor of Business Administration in Travel and Tourism
(BBA-TT)

Submitted By
Durbina Rai
PU Exam Roll No.: 16540016
PU Registration No.: 2015-2-54-0016

February 16, 2019

Kathmandu, Nepal
 DECLARATION

I hereby declare that the Internship report entitled ― “Internship on GP Travel &
Tours” submitted for the BBA-TT is my original work and the Internship Report has
not formed the basis for the award of any degree, diploma, or other similar titles.

Signature
Durbina Rai

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 ACKNOWLEDGEMENTS

This under graduate Internship Report has been prepared to fulfill the partial
requirement for BBA-TT degree of Pokhara University. This Report would not have
been completed without the guidance of all my mentors.

First of all, I would like to acknowledge the Pokhara University to provide this
opportunity to develop our skills, knowledge and ability about the Internship in our
under graduate Program. I would like to acknowledge support and guidance offered
by my supervisor, Aanjana Basnet, Manager, GP Travel & Tours. Her suggestions,
insight, and constructive criticisms have provided the necessary inspiration to enable
me to continue on this under graduate Internship Report.

Accordingly, I am very thankful to the Faculty Members of Apex College Mr. Kul
Parsad Prasai and Mr. Hari Parsad Gautam, for their moral support and Apex Career
Service Team. Also, thankful to the managers or employees of the GP Travel & Tours
who so Directly or Indirectly Guided me during my Internship period and provided
valuable opinion and insight based on their real business practices. Finally, I would
also like to express my thanks to my friends working as Intern in GP Travel & Tours
as well as my friends from Apex College who directly or indirectly assisted to
complete my Internship Report.

Durbina Rai
Nepalaya
.

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 TABLE OF CONTENTS

DECLARATION ............................................................................................................ i

ACKNOWLEDGEMENTS ...........................................................................................ii

ABBREVIATIONS ...................................................................................................... iv

EXECUTIVE SUMMARY ........................................................................................... v

CHAPTER I ................................................................................................................... 1

1.1 Background of the Organization ...................................................................... 1

1.2 Goal or Objectives of Internship ...................................................................... 2

CHAPTER II.................................................................................................................. 3

INTERNSHIP EXPERIENCE ................................................................................... 3

2.1 Internship Detail............................................................................................... 3

2.2 Internship Activities ......................................................................................... 3

2.3 Internship Achievements ................................................................................. 5

CHAPTER III ................................................................................................................ 8

CONCLUSION AND RECOMMENDATIONS ...................................................... 8

3.1 Conclusion ....................................................................................................... 8

3.2 Recommendation ............................................................................................. 9

REFERENCES ............................................................................................................ 11

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 ABBREVIATIONS

GP Travel & Tours Gyanu Prakash Travel &Tours

BBA-TT Bachelors in Business Administration – Travel and Tourism

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 EXECUTIVE SUMMARY

As a partial fulfillment of the requirement for the award of BBA-TT degree of

Pokhara University, this internship report entitled “Internship Report on GP
Travel and Tours” has been prepared to develop the practical knowledge about
the work environment in an organization.

In chapter one, there is introduction section which includes background

of the organization and goal or objectives of the internship.

Chapter two includes internship experience that was gained throughout the
program, and this section is further classified into internship activities and
achievements to make this clearer and systematic.

In chapter three, overall experience regarding ten weeks long internship

program is included with summary and conclusion of the report. Finally, this
report gives all the information regarding my internship.

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 CHAPTER I
INTRODUCTION

1.1 Background of the Organization

An internship is an opportunity offered by an employer to potential employees,
called interns, to work at a firm for a fixed period of time. Interns are usually
undergraduates or students, and most internships last between a month and three
months. Internships are usually part-time if offered during a university semester
and full-time if offered during the vacation periods. An internship provides the
opportunity to test the water in a variety of career fields, to gain real life
experience. The general purpose of internship program is to fulfill the
requirement of BBA-TT program designed by the PU. It has also provided the
platform to apply the theoretical knowledge that we got in the last four years by
exposing own self in real working environment.
G.P. Travel and Tours (P) Ltd. is registered under the Ministry of Tourism &
Civil Aviation, Tourism Industry Division, as a duly registered organization
under the laws of Government of Nepal. Located at Durbar Marg, the posh of
Kathmandu, G.P. Travel and Tours is opens 6 days a week from 10 am to 5 pm
but also agents are available 24/7 for urgent requests or emergencies. Armed with
initial 7 of passionate and knowledgeable travel professionals bearing extensive
industry experience and know how, we are always ready to go to the extra mile
for our customers providing outstanding customer service. We appreciate your
business and look forward to providing you with quality products and excellent
costumer's service.
.
Nepal is well-known for being the best destination for trekking for adventurous
lovers. There is high potentiality for tourism development as Nepal is rich in
biodiversity abound with unique natural beauty under the shadow of Himalayas.
Not only in natural aspect but this beautiful land is rich in traditions, ancient
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 preserved cultural heritages, varieties of languages and religions with people
belonging to multi- ethnicity leading the country to be one of the best tourist
destination.

1.2 Goal or Objectives of Internship

Internship program is a career-related work experience conducted as essential
part of the academic program. The general objective of the study is getting
exposure to “real” business projects and problems, development of technical
skills and increased insights regarding organizational work environment
thereby enhancing communication skills as the foundation of professional
correspondences and understanding the general structure of most business
situation by acquiring new information and ideas so as to apply them for the
benefit of the organization as well as for one’s own career Development.

However, the specific objectives of my Internship were:

 T o learn about Tourism in Nepal.

 T o get enough information about the activities undertaken by tourists

after entering the Nepal.
 T o know the contribution private sectors in the field of tourism and
Hospitality.
 To understand the importance of all the departments in the
accomplishment of the ultimate goal of the organization.
 T o be able to relate the text book knowledge with the practical
experience gained in the workplace.

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 CHAPTER II

INTERNSHIP EXPERIENCE

2.1 Internship Detail

Name of the company: GP Travel & Tours

Address of the company: Durbarmarg, Kathmandu

Phone no of the company: 01-4780884

Starting date of internship: 28 November 2018

Ending date of internship: 30 January 2019

Name of the supervisor: Anjana Basnet

Designation of the Supervisor: Manager

Student’s name: Durbina Rai

Student’s mail ID: durbina.rai@apexcollege.edu.np

2.2 Internship Activities

I have completed 10 weeks’ internship period and visited different departments and
performed various activities. In my two and half months of internship duration, I was
assigned various tasks in Corporate Services Department. I got the opportunity to
work in the departments for 10 weeks and activities performed by me are following:
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2.2.1 Services Department
Over and above the department is responsible for accounting, property management
and general administration, supplies, procurement and tendering processes and
ensuring adherence to relevant policies and regulations within the department. The
Various Functions of the department are as follows:

UNIT FUNCTIONS

• Staff establishment
Human Resources Planning
• Organizational Structure

• Recruitment and Selection, Placement

Human Resources Recruitment
• Induction

• Skills Audit
• Career and Succession Planning
Human Resource Development • Job Evaluation
• Training and Development
• Employment Equity

• Staff Benefits
Human Resources Administration
• Conditions of Service

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 • Electronic Records Management
• IT Security Management
Information Communication • IT Disaster Recovery
Technology • IT Infrastructure Management
• IT Support.

2.3 Internship Achievements

An internship is a period of work experience offered by an organization for a limited

period of time. Once confined to medical graduates, the term is now used for a wide
range of placements within businesses, non-profit organizations and government
agencies. They are typically undertaken by students and graduates looking to gain
relevant skills and experience in a particular field. Employers benefit from these
placements because they often recruit employees from their best interns, who have
known capabilities, thus saving time and money in the long run. Internships are
usually arranged by third-party organizations which recruit interns on behalf of
industry groups. Rules vary from country to country and Universities.

Internships for professional careers are similar in some ways, but not as rigorous
as apprenticeships for professions, trade, and vocational jobs. The lack of
standardization and oversight leaves the term "internship" open to broad
interpretation. Interns may be high school students, college and university students, or
post-graduate adults. These positions may be paid or unpaid and are temporary.

Typically, an internship consists of an exchange of services for experience between

the intern and the organization. Internships are used to determine if the intern still has
an interest in that field after the real life experience. In addition, an internship can be
used to create a professional network that can assist with letters of recommendation
and or lead to future employment opportunities. The benefit of bringing an intern into
full-time employment is that they are already familiar with the company, their
position, and they typically need little to no training. Internships provide current
college students the ability to participate in a field of their choice to receive hands on
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learning about a particular future career, preparing them for full-time work following
graduation. (Houle, 2014)

After completion of my internship at GP Travel & Tours, I have developed following

skills within me:
Communication Skills: Daily interaction with 2nd party has increased the
communication skills of mine. I learned about various exhibitions and organizational
goals. I also learned to interact with the Clients and also talking to others to convey
information effectively.
Reading Comprehension: During internship, I learned how to understand written
sentences and paragraphs in work related documents, formats for certain documents is
necessary to understand what is written in documents and its purpose.
Social Skills: Working in a service based organization has helped me to be aware of
others interaction and understanding why they react as they do, adjusting actions in
relation to others action.
Computer and Technical Skills: During internship, various computer software and
other devices were handled thus I developed skills to use MS Word, MS excel,
PowerPoint, Creation of Database, etc.
Writing Skills: I learned to draft the application, proposals, MOU, etc and also got
opportunity to learn Nepali typing.
Interpersonal Skills: Regular interaction with people in the organization has enabled
to maintain good relationship with others and friendly and wholesome ties that has
further served to develop interpersonal skills.
Organizational Skills: Working in an organization bounded to work remaining
within organizational culture and behavior which helped to understand the
organization and activities to be performed.
Creativity skill: This internship has developed more creativity within myself as I was
assigned to make MOU and draft the application, and we were provided opportunity
to share our ideas and visions regarding any creative activities.
Confidence level: I could feel confidence within myself because I was able to interact
with the people of both National and International Organizations. I was able to learn
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new things in friendly environment by experienced Managers and Officers of Nepal
Tourism Board which helped me a lot to develop this skill.
Networking: I was able to develop good relationship with the people because of all
above mentioned skills and I was able to adapt myself outside of my comfort zone.

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 CHAPTER III

CONCLUSION AND RECOMMENDATIONS

3.1 Conclusion
I got a lot of knowledge about the contribution of private and government sectors
toward tourism industry during my two and half months of internship program. I was
able to know how an organization can be different from other through various Human
resources which are inimitable to gain competitive advantage. In such a work
environment, various activities could be performed that not only helped in building a
professional but hopefully benefited the organization to some extend as well.
This report is based on the ten weeks of internship done in GP Travel and Tours
which is situated in Durbar Marg, Kathmandu. It was fruitful opportunity for me to
work on Services Department and have a practical knowledge of tourism in Nepal in a
real environment of GP Travel and Tours.

During this internship of 10 weeks, I got opportunity to observe, how people work in
the organization and how they put their effort for better results and objective
achievement.

There was no such uncomfortable situation during the internship program. To be more
precise, the working environment at GP Travel was very cooperative and the staffs
were very supportive. So, it was much easier for me to gain the knowledge and
information of the department.
During internship, I learnt a lot of other aspects other than the tourism such as to
socialize with the people (including staffs), to deal with the customers, and to deal
with the senior staffs so as to make the working environment cozier and friendlier.
This internship program also helps in learning the behavioral issues which are most
important within and outside the organization.

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3.2 Recommendation
Working as an intern at Nation representing organization of tourism sector was truly
an amazing experience. During the internship, I got a great opportunity to learn about
so many things that have practical implication in career building. Somehow there is
always a SWOT of every aspect. I would like to recommend few things to both
College and Organization.

3.2.1 Recommendation to the organization

Being a part of GP Travel &Tours as an Intern and observing its working
environment and procedures, I feel lucky to get so much of opportunities that
have influenced me a lot in positive aspects. Although I don’t have any
complain toward GP Travel &Tours regarding my Internship, I do have
some recommendation which might be helpful for interns who are going to be
connected with GP Travel &Tours after me.
 GP Travel &Tours should come up with strategies to keep employees
and staffs motivated so that they will value the workplace and do not
have the feeling of monotony.
 Domestic Tourism promotion should also be equally focused.
.
 There should be more cooperation between employees of all the
Departments as the objective is to attend the same goal through different
mediums.

3.2.2 Recommendations to the college

I am heartily thankful to Apex College for providing us an opportunity to gain
some practical knowledge on what we are learning in our class rooms. Theory
unless made behavior have no use. Thus, this internship program offered by
University has influenced us a lot as first milestone in professional career of
students.

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Apex College Internship program is designed to help us to apply the knowledge
and skills we have gained in our courses to professional settings.
An internship is a form of experiential learning that integrates knowledge and
theory learned in the classroom with practical application and skills
development in a professional setting. Internships give students the opportunity
to gain valuable applied experience and make connections in professional fields
they are considering for career paths; and give employers the opportunity to
guide and evaluate talent.

The Internship program has provided me with

opportunities to:
 Explore a particular career path
 Confirm my choice of major
 Helped me decide whether to pursue graduate studies
 Develop professional skills that aren’t easily gained through classroom
learning

Learning from my personal experience, there are something I would like

to recommend to college:
 Proper inspection of intern students should be done by the college in
regular manner during the internship.
 College should supervise to the organization before, after and
during the internship program.

 During the internship period, the college should visit the

respective organizations to know the performance of students as an
intern.

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 REFERENCES

https://www.facebook.com/pg/gptravelsandtour/about/?ref=page_internal

http://gptraveltours.com/

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