HP 1910 Switch Series - Lost Password for Administration Access to the

Switch

Environment
HP 1910 Switch Series
Baseline Plus Switch 2900 Gigabit Family - 2920, 2928, 2928 PWR, 2928 HPWR, 2952

Issue
User has lost the password for admin account
Recover lost password
Console login password loss

Cause
Switch user does not know/forgot the administration password set on the Web and Console interface.

Resolution

Method 1:

Find another user with Administration access and have them modify the user password to a
temporary password for the user having trouble in accessing the switch.
A user with a Super User access can also perform this change. For that login with the Super
Password which allows you to configure a password for a lower-level user to switch from the
current access level to the management level.

Method 2:

Using Boot ROM menu during Console login password loss

1. Connect the console port on the switch to a terminal (like laptop) with the console cable
(DB-9 to RJ-45 connector).

2. Use terminal emulator (like hyperterminal) with following required terminal settings:
• Set Bits per second - 38400
• Data bits - 8
• Parity - None
• Stop bits - 1
• Flow control - None
• Emulation set - VT100 (for XP)

3. Reboot the switch by cycling the mains power supply to the switch.

4. Press Ctrl + B at the prompt (as shown below) within one second to break the boot-up sequence
and to access the Boot menu.

Starting......
************************************************************************
HP V1910-24G Switch JE006A BOOTROM, Version 135
************************************************************************
Copyright (c) 2010-2011 Hewlett-Packard Development Company, L.P.

Creation Date : Jan 9 2011

CPU Type : ARM926
CPU L1 Cache : 32KB
CPU Clock Speed : 333MHz
Memory Type : DDR2 SDRAM
Memory Size : 128MB
Flash Size : 128MB
CPLD Version : 001
PCB Version : Ver.B
Mac Address : 000ef2001910

Press Ctrl-B to enter Extended Boot menu...1

NOTE: You will need to reboot the switch in case you miss to press Ctrl + B within time.

5. If you press Ctrl + B within one second, the system displays a prompt for password.

Password:

6. Enter the Boot ROM password (if set) or Press Enter at the prompt the following Boot menu:

BOOT MENU

1. Download application file to flash

2. Select application file to boot
3. Display all files in flash
4. Delete file from flash
5. Modify bootrom password
6. Enter bootrom upgrade menu
7. Skip current configuration file
8. Set bootrom password recovery
9. Set switch startup mode
0. Reboot

Enter your choice(0-9):

7. Enter 7 and restart the switch. The switch reboots with empty configuration as shown below:

Enter your choice(0-9): 7

The current setting will run with current configuration file when reboot.
Are you sure you want to skip current configuration file when reboot? Yes or No (Y/N):Y
Setting...Done!

BOOT MENU
1. Download application file to flash
2. Select application file to boot
3. Display all files in flash
4. Delete file from flash
5. Modify BootRom password
6. Enter BootRom upgrade menu
7. Skip current system configuration
8. Set BootRom password recovery
9. Set switch startup mode
0. Reboot

Enter your choice(0-9): 0

Starting......

8. Now you can login through the console port without entering the password.

9. Once in, use the command initialize to delete the configuration file to be used at the next
startup and reboot the device with the default configuration being used during reboot as shown
below:

initialize
The startup configuration file will be deleted and the system will be rebooted.Continue? [Y/N]:y
Please wait...

10. When the switch completes the reboot from the initialize, login to the console as follows:
• user - admin
• password - (no password)
11. Use the command ipsetup to give the switch an address for web administration access.

Syntax: ipsetup { dhcp | ip-address ip-address { mask | mask-length } [ default-gateway

ip-address ] }

12. Access the switch web admin with no password and configure the switch.

IMPORTANT: Once done save the current configuration otherwise the switch will go back to the
default settings when it next reboots.