CoreSite Blended IP Service

Service Level Agreement (SLA)

Subject to the limitations set forth below and in the MSA, CoreSite Party shall use commercially
reasonable efforts to provide the Blended IP Service to Customer in conformance with, in all material
respects, the following specifications. This SLA applies only to Blended IP Services provided by CoreSite
Party to Customer pursuant to a valid and binding Order. The abatement described in this SLA shall be
Customer's sole and exclusive remedy in connection with any Outage, and CoreSite Party shall have no
other liabilities in connection with any Outage.

1. Definitions.

“Available” means that the Blended IP Service is operational and accessible by Customer.

“Blended IP Service” means the Service provided by CoreSite Party as described in the
applicable MSA between CoreSite and Customer.

“Third Party Service” means any non-CoreSite network elements, facilities, and services provided
by third parties, including without limitation any third party internet backbone networks and any server on
the Internet.

2. Service Availability. CoreSite Party will use commercially reasonable efforts to ensure that the
Blended IP Service is Available 100% of the time as measured seven days a week, twenty-four hours a
day on a monthly basis. The abatement described in section 3 below shall be Customer’s exclusive
remedy for any failure to meet this SLA and for any other failures or degradation of Blended IP Service.

3. Outage Abatement. In the event that the Blended IP Service is not Available for any period of
time (an “Outage”) in a calendar month, Customer shall be entitled, upon written request to CoreSite and
subject to the limitations defined below, to an abatement calculated as follows:

[Period of non-Availability (in hours)] x [Total MRC for affected Service]

720 hours

For the purpose of calculating an abatement, every month is deemed to have 720 hours. The abatement
will be applied on a pro rata basis and is dependent upon the length of an Outage. An Outage shall be
measured based upon the total time that Customer’s Blended IP Service is not Available beginning when
Customer reports an interruption in its Blended IP Service and ending when the Service is operative
again according to CoreSite’s data and records. Notwithstanding anything to the contrary in this SLA,
Customer shall only be entitled to an abatement for Outages lasting longer than 15 minutes.

4. Limitations. Customer shall not be entitled to an abatement during periods of scheduled

maintenance or to the extent an Outage is the result of (i) acts or omissions of Customer or Customer
Parties, (ii) Customer’s Equipment, (iii) the failure of Third Party Services, or (iv) a Force Majeure event.
CoreSite agrees to pass through to Customer the proportionate share of any abatement or service credits
actually provided to CoreSite (if any) by any Third Party Service Internet backbone provider resulting from
a failure of Third Party Services. Customer shall only be entitled to an abatement if requested by
Customer within 5 days after the end of the month in which Customer’s Blended IP Service was
impacted. The determination of entitlement to or the amount of any such abatement shall be based upon
CoreSite’s data and records.

Confidential (Version 4.24.18)