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Dell, Incorporated is a computer hardware manufacturer and distributor.

The company is one of the world's largest computer distributors in terms of


both quantity of units sold and gross income, and one of the United States'
largest corporations. From 1999 until 2006 Dell delivered more complete
computer systems worldwide per quarter than any other PC manufacturer.
However, a bad reputation stemming from poor customer support had seen
Dell's market shrink, with rival Hewlett-Packard outselling Dell for the first
time in Q4 2006. Dell is now attempting to improve it's image with Linux-
based desktop and laptop models, a community-driven idea
generation website, and a move to less expensive AMD processors.
Most of Dell's products are IBM PC-compatible desktop, laptop,
and server computers using Intel or AMD processors. The company also
markets a line of HTC-produced handheld computershand, rebranded
computer peripherals such as keyboards and mice, and Sony-developed
monitors and televisions. Other Dell-branded peripherals such as
scanners and printers are often designed in-house with production
outsourced. Dell also distributes third-party hardware such as gaming
consoles from Sony, Nintendo, and Microsoft. Often Dell will market via the
company website third-party devices that compete with it's own products,
such as the Palm Tungsten handheld that competes with Dell's own
Axim line.
Dell Computer was founded as PC's Limited in 1984 by university student
Michael Dell. Selling assembled computers from his dormitory room, Michael
abandoned the university during the planning stage of his first in-house
computer design in 1985. The company was so successful that within two
years PC's Limited had distribution offices in Europe, and changed it's
grammatically-incorrect name to Dell Computer Corporation. By 1991, seven
years after selling it's first computer, Dell Computer Corporation was listed
in the Fortune 500. With much experience in mail order telephone sales, Dell
was one of the first companies to offer computers for mail order via
the Internet. The Dell Coupon program made many Internet models
cheaper than other brands, and continues to be popular to this day.
Established as a global standard in 2013, Dell EMC’s Global Project
Management Methodology (DEPM2) is a proprietary approach to delivering
complex engagements in a consultative, responsive and efficient way.
DEPM2 has been built on our extensive in-house experience in Project
delivery within our industry, the Project Management Institutes (PMI) Project
Management Body of Knowledge (PMBOK) 5th Edition and from feedback
from our customers.

DEPM2 is made up of four phases; Initiating, Planning, Executing and


Controlling, and Closing. Each stage is supported by a standard set of Dell
EMC tools and processes based off of the Process Groups and Knowledge
Areas in PMI’s PMBOK.

A unique feature of DEPM2 is that it has been built with flexibility as a core
requirement. DEPM2 drives the need for consistency, to ensure Dell EMC’s
best practices in Project Management are followed, together with the often
unique needs of our customers and the Projects we deliver for them. This is
an important balance that takes experience to get right and is something Dell
EMC has been able to refine over a number of years. DEPM2, combined with
its DEPM2 trained Project Managers, allows Dell EMC to deliver
engagements on time, on budget and to the expected quality.
Process

Initiating

Planning

Executing & Controlling

Closing
Initiating
The Initiating Phase allows a Dell EMC Project Manager to immerse themselves in
the project to understand and validate the Project’s fundamentals which include the
Project’s scope, required deliverables and expected benefits to the customer. The key
Initiating Phase activities are:

 Complete a handover with Dell EMC sales team to understand requirements


 Mobilize the Dell EMC Project Team with our customer’s Project Team
 Review Dell EMC’s best practices and applicable lessons learned so project risk can
be reduced
Planning
The Planning Phase builds on the work from the Initiating Phase to provide and agree
on the details of the engagement. The key Planning Phase activities are to:

 Draft and validate a Project Schedule


 Host a Customer Kickoff with all Stakeholders
 Develop Project baseline, identifying and validating Project Scope, delivery
requirements, key milestones and acceptance criteria
 Validate Quality Assurance standards are met

Executing & Controlling


The Executing and Controlling Phase delivers against the baseline agreed with the
stakeholders in the Planning Phase. The key Executing and Controlling Phase
activities are:

 Execute as defined and agreed in Project baseline


 Regularly review, monitor and control project actions, risks, issues and schedule,
communicating to Project Stakeholders as agreed during Planning Phase
 Identify and review Project Change Requests as required in line with Dell EMC’s
change control process
 Obtain sign off from relevant stakeholders as milestones are completed
Closing
The Closing Phase validates all work has been completed to a satisfactory standard.
The key Closing Phase activities are:

 Verify with Project Stakeholders that the Project has been delivered as agreed
 Identify lessons learned to improve future engagements and celebrate success
Key DEPM2 Tools

Template Set

Lessons

DEPM2 Trained as a Standard

Template Set
The standard DEPM2 template set provides the essential documents required to
deliver an engagement with Dell EMC. Dell EMC has invested time into developing
the DEPM2 template set with our customers and Project Teams to keep these
lightweight, flexible and easy to use. Our standard template set reflects Dell EMC’s
experience in Project Management and the core items that are needed to support a
successful project. Your Dell EMC Project Manager will update the template to
reflect the specific requirements of the Project including Customer requirements.

Dell EMC’s standard template set includes:

 Project Workbook
 Project Kickoff Presentation
 Project Change Request
 Standard Communication
 Project Sign Off (Milestone or Project Completion)

Lessons Learned
Dell EMC understands the fundamental importance of enabling our organization to
learn so we can capture and disseminate accurate knowledge on how to enhance our
engagements and repeat success but also identify and mitigate known potential risks
experienced on similar Projects.

The Global DEPM2 Lessons Learned database, a core tool within the DEPM2
framework, allows the Dell EMC Project Management community to share and learn
about both positive and negative project experiences, enabling our Project Teams and
customers to benefit from this knowledge.

DEPM2 Trained as Standard


All Dell EMC Project Managers are provided with core and supplementary training
that not only provides the basics in tool and process understanding, but encourages
them to apply their personal soft skills, judgment and experience within our
framework. Dell EMC believes this approach results in better Project delivery and
happier clients.