Judy Ann P. Gallarte Carolina T.

Gonzales

Purposive Communication 17 May 2019

MWF ( 1430H - 1600H )

COMMUNICATION PRINCIPLES

·0 Basic Principles of Effective Communication

Many definitions describe communication as a transfer of information,
thoughts or ideas to create shared understanding between a sender and a
receiver. The information may be written or spoken, professional or social,
personal or impersonal to name a few possibilities. Basically, the
communication process involves a sender, receiver, message, channel and
feedback. However, this simplistic description significantly under-represents
what can actually be a very complex process. Click here for a brief overview
of the communication process.

Essential issues to be aware of in any communication situation are:

·1 Content refers to the actual words or symbols of the message that are
known as language - the spoken and written words combined into
phrases that make grammatical sense. Importantly, we all use and
interpret the meanings of words differently, so even simple messages
can be misunderstood. And many words have different meanings to
confuse the issue even more.

·2 Process refers to the way the message is delivered - the nonverbal

elements in speech such as the tone of voice, the look in the sender’s
eyes, body language, hand gestures and state of emotions (anger, fear,
uncertainty, confidence, etc.) that can be detected. The non-verbals
that we use often cause messages to be misunderstood as we tend to
believe what we see more than what we hear. Indeed, we often trust
the accuracy of nonverbal behaviors more than verbal behaviors. A
well-known UCLA study found that only around 7% of the meaning of
spoken communication came from words alone, 55% came from facial
expression and 38% came from the way the words were said.

·3 Context refers to the situation or environment in which your message

is delivered. Important contextual factors that can subtly influence the
effectiveness of a message include the physical environment (eg. a
patient’s bedside, ward office, quiet room etc.), cultural factors (eg.
international cultures, organisational cultures and so on) and
developmental factors (eg. first, second or third year student,
experience in similar clinical settings, stage of the practicum etc.).
The goal of communication between a sender and a receiver is
understanding of the message being sent. Anything that interferes with this
can be referred to as ‘noise’. Communication noise can influence our
interpretation of messages and significantly affect our perception of
interactions with others. Read more about some examples of noise.

However, there are a number of strategies that can help to help minimise
communication noise and maximise communication efficiency. Read more
about these strategies.

Developing competence in communication, particularly in the professional

context, requires ongoing practice and reflection on practice. Watch these
Videos for practical suggestions from students and staff for enhancing
communication in the workplace. While you’re watching the videos, think
about your own communication skills and what you can learn from the
information in this section that will help you communicate even more
effectively.

COMMUNICATION STRATEGIES

What Are Communication Strategies?

Communication is the exchange of information between a sender and a

receiver. It used to be that you only had to worry about the way you
communicated face-to-face or on paper. Technology has changed this
completely. It is important for people to take into account every aspect of
how they are relaying information. This is where communication strategies
come into play. Communication strategies are the blueprints for how this
information will be exchanged.

Types of Communication Strategies

Communication strategies can be verbal, nonverbal, or visual. Integrating all

the strategies together will allow you to see the most success. This allows a
business to meet employee needs and increase workplace knowledge.

Verbal communication strategies can be broken down into the two

categories of written and oral communication. Written strategies consist of
avenues such as e-mail, text, and chat. Examples that fall into the oral
category are phone calls, video chats, and face-to-face conversation.
Nonverbal communication strategies consist of mostly visual cues, such as
body language, facial expressions, physical distance between
communicators, or the tone of your voice. These cues are typically not
intended. However, it is important to realize the message you are sending.
Otherwise, you may be saying one thing, yet the receiver is hearing another.

Visual communication strategies can be seen through signs, webpages, and

illustrations. These strategies are used in the workplace to draw attention
and provide documentation. Human resources is required to post certain
visuals throughout the workplace to comply with safety laws.

REGISTERS OF SPOKEN LANGUAGE

Language register is the level and style of your writing. It should be

appropriate for the situation you are in.

reference

https://www.really-learn-english.com/language-register.html\

https://study.com/academy/lesson/what-are-communication-
strategies-definition-types-examples.html

http://www.intstudentsup.org/communicating/effective_communicatio
n/index.jsp