LTM Essentials WBT Lab Frequently Asked Questions (FAQ)

How to Get Answers to Your Questions

Look Here First
Lab Access Questions
LTM Essentials Training Questions
Web Browser and Certificate Questions

How to Get Answers to Your Questions

Who should I send my questions to?
LTM Essentials WBT and LTM Essentials Lab: wbtsupport@f5.com
Certificate of Completion and training courses: trainingdept@f5.com
Partner resources on F5 University: partners@f5.com
Content and access to F5 University: f5university@f5.com

Look here first

What do I do if I cannot connect to my BIG-IP device?
The Ubuntu client should have two IP addresses: 192.168.1.30 (management) and 10.10.1.30
(external). If you cannot connect to the BIG-IP from the management network (192.168.1.0/16), or
the Ubuntu client does not have two IP addresses, do the following:
1. Click the network icon (two arrows) at the top right part of the Ubuntu user interface.
2. Click Enable Networking to disable networking.
The check mark next to Enable Networking disappears.
3. Wait for a short time.
4. Enable networking by clicking Enable Networking.
This reinitializes the network drivers and should enable you to connect to BIG-IP.

Revised 2014-09-18
Can I save my lab progress?
Yes, but only for the two-hour duration of your lab session. The LTM Essentials lab environment has
several archives (.ucs files) that are used to configure the BIG-IP for the start of each lab. When you
start a new lab session, the lab guide steps you through this process.
• System » Archives » filename.ucs, then click Restore

Can I use the RDP configuration file on my Mac?

An RDP configuration file is attached to the e-mail that you received with your lab password. Many
users have successfully used this file with Microsoft's Remote Desktop Connection for Mac.

Lab Access Questions

How do I perform a lab connectivity test?
• If you are having trouble connecting to the LTM WBT lab, perform a connectivity and speed test
at https://cloud.skytap.com/tools/connectivity and http://speedtest.skytap.com/
• You can get additional assistance at https://cloud.skytap.com/support if needed, or
you can send e-mail directly to support@skytap.com.

What are the system and software requirements?

Skytap SmartClient supports multiple operating systems, browsers, and Java versions.

Minimum Requirements for Skytap SmartClient

• Browsers:
o Internet Explorer 9 / 10 / 11
o Mozilla Firefox
o Google Chrome
o Apple Safari
• Operating Systems:
o You can access Skytap Cloud using any operating system that supports one or more of
these browsers. This includes most Microsoft Windows variants, Apple OS X, and most
major Linux distributions.
• Java Version: Java 1.6 or Java 1.7

For a complete list see: Skytap SmartClient Minimum Requirements

How many students can the lab environment accommodate?

• The lab environment is can accommodate up to 18 users on a first-come, first-served basis.

How long does a lab session last?

• Each lab session lasts two hours and begins when you receive the notification e-mail message.
• After two hours, the lab environment is reset and returned to the pool.

Revised 2014-09-18
How can I tell if the is lab full?
18 two-hour lab sessions are available on a first-come,
first-served basis. If you get a message stating, “Lab
Full. Your lab environment was not created,” wait for
about 30 minutes and then try again.

What does it mean when I get the error message,

“Skytap Cloud has encountered an error. . .”
You will receveive this message if you exceeded the
maximum, twohour session length. If you receive this
message and want to continue to use the lab, click the Lab
Session link again to begin a new session.

How do you return to your session if you exit by mistake?

Refer to your lab notification e-mail and click Connect to your lab environment.

What does the “Cannot Create Environment…” message mean?

You receive this message when there is a problem creating a lab environment. If you receive this
message, copy the contents of the error message (similar to screenshot below) and e-mail it
to wbtsupport@f5.com. Please wait about ten minutes before attempting to create another lab

environment.

What is Skytap?
Skytap is the cloud computing service provider that hosts the F5 LTM WBT lab environment.
Visit http://www.skytap.com for more information.

LTM Essentials Training Questions

In what languages is the LTM Essentials Web-based Training available?
The LTM Essentials Web-based Training course is a web-based version of the LTM Essentials class.
It is offered at no charge at F5 University.

The class is an introduction to many basic BIG-IP concepts and is available in six languages:
• English
• Simplified Chinese
• Japanese
• French
• German
• Castilian Spanish

Revised 2014-09-18
Is my progress saved between lab sessions?
No. The LTM lab environment is reset at the beginning of each session.

Where is the LTM Essentials WBT forum?

The forum has been replaced with this Frequently Asked Questions document.

You can send questions about BIG-IP LTM Essentials web-based training to wbtsupport@f5.com

Web Browser and Certificate Questions

What are the technical requirements to use the lab?
Skytap SmartClient supports multiple operating systems, browsers, and Java versions.

Minimum Requirements for Skytap SmartClient

• Browsers:
o Internet Explorer 9 / 10 / 11
o Mozilla Firefox
o Google Chrome
o Apple Safari
• Operating Systems:
o You can access Skytap Cloud using any operating system that supports one or more of
these browsers. This includes most Microsoft Windows variants, Apple OS X, and most
major Linux distributions.
• Java Version: Java 1.6 or Java 1.7

For a complete list see: Skytap SmartClient Minimum Requirements

What is a browser certificate error?

When accessing the lab environment with a web browser from the address https://192.168.1.245, the
following message appears "There is a problem with this website's security certificate." This message is
due to the type of certificate that is used and is normal behavior for an unsigned certificate.

When accessing the BIG-IP web configuration utility (GUI) from the management network, double-check
that you have used https://<mgmt IP addr>. Click "Continue to the website" from the pop-up screen to log
in to the BIG-IP LTM.

Revised 2014-09-18