Complaint Ser

TSO's On site Checking Customer

No Issue Date VIP Number
Name By Name

1 15-Aug-17 heng sopha Mov Sokun VIP2016001925

2 15-Aug-17 Naran sopha Mr.Sokleng VIP2015002280
3 15-Aug-17 Heng sopha Mr.Ket Bun An VIP2017003088
4 16-Aug-17 Rotha sopha taing ny VIP2015004231
5 16-Aug-17 Ny sopha Chea Khenghuy VIP2016001626
6 16-Aug-17 Heng sopha Bun Vanna VIP2015004068
7 16-Aug-17 Heng sopha Ung Sorphorn NID619
8 16-Aug-17 Rotha sopha Srey Sokunthea VIP2015000281
9 16-Aug-17 Rath sopha Mr.Buth Thorng VIP2017000537
10 16-Aug-17 Ny sopha Em Sokha VIP2017003251
11 16-Aug-17 Naran sopha Mr.Chab Vireak VIP2015002170
12 16-Aug-17 Naran sopha Tang Ngimthon VIP2016002730
13 16-Aug-17 Naran sopha Sopheaktra VIP2015002367
14 16-Aug-17 sopha Mr.Nattasak Sing Janusong
15 16-Aug-17 Rath sopha Kong Kompheak VIP2016004811
16 16-Aug-17 Rotha Ny Vong Vimol VIP2015003058
17 16-Aug-17 Heng Ny Mr Sam Oun VIP2017000003
18 16-Aug-17 Ny Mr.Kong Vanthy VIP2017003013
19 15-Aug-17 Heng sopha Seang Sophal NID348
20 16-Aug-17 Naran Ny Lim Puthyna VIP2014000209
21 16-Aug-17 Rotha sopha Ms.Chinsophorn SokleVIP2016001535

1 17-Aug-17 sopha Mr.Kao Sreng VIP2016001764

2 17-Aug-17 Naran sopha Mr. Em2 VIP2017003822
3 17-Aug-17 Rath sopha Ms.Sath Rineth VIP2015000038
4 17-Aug-17 heng sopha Ms. chheng hour VIP2016005319
5 17-Aug-17 Naran sopha Leang Bun Leap VIP2016000082
6 17-Aug-17 Heng sopha Salam VIP2015002545
7 17-Aug-17 sopha Mr.Chhin Virak VIP2017003989
8 17-Aug-17 Naran sopha Mr.Troeng You VIP2016006425
9 17-Aug-17 Naran sopha Mr.Chao Vanny VIP2016000768
10 17-Aug-17 heng sopha Sok Num VIP2014001542
11 17-Aug-17 Ny sopha Milk Green Tea VIP2015001733
12 17-Aug-17 Naran sopha Chan Chamroeun VIP2014001782
13 17-Aug-17 Rath sopha Kim Sarin VIP2016005505
14 18-Aug-17 Rotha sopha Khy Channavy VIP2016000170
15 18-Aug-17 sopha Houl Rathana VIP2017002877

1 17-Aug-17 Ny sopha Koeng Rina VIP2017005374

2 18-Aug-17 Naran sopha Ny Nalin VIP2017005507
3 18-Aug-17 Naran sopha Touch Heng VIP2014000152
4 18-Aug-17 Rotha sopha Sovannary VIP2016006658
5 18-Aug-17 Rotha sopha Mr. Borey VIP2016002692
6 18-Aug-17 Ny sopha Chang Chao VIP2016004071

1 18-Aug-17 Rotha sopha Yim Som VIP2016004421

2 17-Aug-17 Rath sopha Sok Chanthy VIP2016002799
3 18-Aug-17 sopha Ly Leapheng VIP2015000727
4 18-Aug-17 Heng sopha Reoun Sina VIP2017004192
5 19-Aug-17 Rotha sopha Mr. Eang meng leng VIP2016002232
6 19-Aug-17 Rotha sopha Chhoeun Bunroth NID766
7 19-Aug-17 Rotha sopha Keo Phearroth VIP2017004705

1 17-Aug-17 Rath sopha Ros Seang VIP2015002065

2 18-Aug-17 Rotha sopha Ung Cheatry VIP2016001580
3 18-Aug-17 Rath sopha Houy Tharath VIP2017000343
4 18-Aug-17 Ny sopha Keo Sreyveat VIP2016005255
5 20-Aug-17 Heng sopha Mr. KEO Hong VIP2016004653
6 20-Aug-17 Heng sopha Mr.Bun Sophea VIP2016001294
7 21-Aug-17 Heng sopha V.T Garment VIP2017001701
8 21-Aug-17 Ny sopha Ou Sophanna VIP2017003805
9 21-Aug-17 Rath sopha Chhun Vannara NID044
10 21-Aug-17 Rotha sopha Chum Saroeurn VIP2015000073
11 21-Aug-17 Ny sopha Ta svet VIP2014000992
12 21-Aug-17 Ny sopha Phan Sokun VIP2016005147

1 21-Aug-17 Rath sopha Ngoun Sreynich VIP2015002217

2 21-Aug-17 Naran sopha yin somoniroth VIP2017001388
3 21-Aug-17 Rotha sopha Lep Sales VIP2014000324
4 21-Aug-17 Naran sopha Sao Chanthorn VIP2017000149
5 21-Aug-17 Rath sopha Mr.Ouch Sary VIP2017004477
6 18-Aug-17 sopha sopha Reoun Sina VIP2017004192
7 21-Aug-17 Ny sopha Mr.Kok Navin VIP2016002961
8 21-Aug-17 Naran sopha Nhip Chinda VIP2017003606
9 21-Aug-17 Ny sopha Huang Jian VIP2017004622
10 21-Aug-17 Naran sopha Chay Kimheng VIP2016003734
11 21-Aug-17 Heng sopha Mr.Troeng You VIP2016006425
12 21-Aug-17 Naran sopha IS Khmer VIP2016001389
13 21-Aug-17 Naran sopha Mrs. Huang VIP2015000773
14 21-Aug-17 Heng sopha Mr.Loem Aun VIP2017000064
15 21-Aug-17 Heng sopha Prom Bronh VIP2015000583
16 21-Aug-17 Rotha sopha Mr.Chab Vireak VIP2015002170

1 21-Aug-17 sopha Sok Munyroeun VIP2015003271

2 22-Aug-17 Rath sopha Tay Thea VIP2014001227
3 22-Aug-17 Heng sopha Nhem Ratana VIP2016000422
4 22-Aug-17 Naran sopha Mr.Vanna01 VIP2017004060
5 22-Aug-17 Ny sopha Mr. CHEA Buncheat VIP2015004376
6 22-Aug-17 Rath sopha kim heng VIP2016005755
7 22-Aug-17 Ny sopha penh rak VIP2016000017
8 22-Aug-17 Rath sopha Mrs.Soth Samphoirs VIP2017000366
9 22-Aug-17 Ny sopha Oeng Channareth VIP2016006672

10 22-Aug-17 Naran sopha Saroeun Sokol VIP2015003841

11 22-Aug-17 Rotha sopha Mr.Tito VIP2016003928

12 23-Aug-17 Rotha sopha Kim Sarin VIP2016005505
13 23-Aug-17 Rotha sopha Bora Phnom Penh ThmVIP2015003722
14 23-Aug-17 Rotha sopha Hong Hui Garment FacNID398
15 23-Aug-17 Rotha sopha Mab Phnom Penh TmeVIP2015004139
16 23-Aug-17 Rotha sopha Sopheap1 VIP2017003032

1 22-Aug-17 Naran sopha Mr. Te Englong VIP2014000211

2 22-Aug-17 Heng sopha Mr.Pon Kimpheng1 VIP2017001652

3 22-Aug-17 Heng sopha Om Sreyley VIP2016000062
4 23-Aug-17 sopha sopha Ms.Kaing Kimyou 1 VIP2017001506
5 23-Aug-17 Naran sopha Vuthana Prek Phnov VIP2016000313
6 23-Aug-17 Naran sopha Lim Hak VIP2016003457
7 23-Aug-17 Rotha sopha Kim Heng VIP2015001656
8 23-Aug-17 Heng sopha Mr.Troeng You VIP2016006425
9 23-Aug-17 Rotha sopha Buth Rathana VIP2016006122
10 23-Aug-17 Rotha sopha Khoun Sreyvicheka VIP2017005219
11 23-Aug-17 Heng sopha Khon Phan VIP2016005457
12 23-Aug-17 Naran sopha Mr.Kheav Sinat VIP2017004385
13 23-Aug-17 Rath sopha Mr.Sum Savan VIP2014000905
14 23-Aug-17 Rotha sopha Mr. Hel Mea VIP2017000921

15 24-Aug-17 Ny sopha Mr Saint Pros (Home) VIP2017001709

16 24-Aug-17 Ny sopha Min Bora VIP2017002855

17 24-Aug-17 Naran sopha Mr.Vanna01 VIP2017004060
18 24-Aug-17 Ny sopha Ms.A Lin VIP2016004622
19 24-Aug-17 Rath sopha Zoe Norgate VIP2017001114
20 24-Aug-17 Rath sopha Phorn Sophea VIP2017001714
21 24-Aug-17 Rath sopha Lay Sokhean01 VIP2015002085

1 23-Aug-17 Heng sopha Bouch Bounleang VIP2017005347

2 24-Aug-17 Heng sopha Mr.Yem Vathanak VIP2017004644
3 24-Aug-17 Ny sopha Cha Rath VIP2015000768
4 24-Aug-17 Ny sopha Mr Mouen Sambo VIP2016004551
5 24-Aug-17 Naran sopha Sun Vikrann VIP2017004458
24-Aug-17 Ny sopha Beang Hai VIP2016003545
6
7 24-Aug-17 Rotha sopha hongxingzhiyi VIP2017002347
8 24-Aug-17 Naran sopha Kry Sophal VIP2016001780
 25-Aug-17 Heng sopha dongpeng VIP2017003144
9
10 25-Aug-17 Naran sopha So Sokha VIP2016001140
11 25-Aug-17 sopha sopha THE ASSOCIATION OF VIP2016006255
Complaint Service Report/ KOSR (Daily)
Proble
Site Name and Port VIP
m
17-Aug-17
PP103-SW3 port 1 optic Slow
PP102-SW6,port 10 optic Notwork
PPF051-SW3 port 13 optic Slow
PP123-SW5 port 4 optic Notwork
PP034-SW3,port 13 optic Notwork
PPF190-SW2,port 3 optic Notwork
PPF154 sw2 port 6 optic Notwork
PPF138,port 13 optic Notwork
PPX155 port 23 optic Unstable
PPF034-SW2(New) port 19 optic Notwork
PPF064-SW2,port 20 optic Notwork
PP102-SW6 port 5 optic Notwork
PP102-SW6,port 11 optic Notwork
PPF051-sw2,port 13 optic Notwork
PP119,port 6 optic Notwork
PP012 port 12 optic Notwork
KDF052 port 6 optic Notwork
PP106-SW2 to PPF065 port 17 optic Notwork
PPF132,port 9 optic Notwork
PPF129-SW2 port 4 optic Slow
PPF193-SW2 port 22 optic Notwork
18-Aug-17
PPX145-SW4 port 22 optic working
PPS500-SW2 port 4 optic Notwork
PP120-SW4,port 16 optic Notwork
PPF130,port 8 optic Notwork
PPM757 (PPF092) optic Notwork
KDS026R6,port 17 optic working
KDF033,port 9 AirGird disconnect
PPX141,port 15 optic Notwork
PPS299,port 22 optic Notwork
ppf134 port 9 optic Notwork
PP037,port 14 optic Slow
PP013-SW2,port 12 optic Notwork
PPF165-SW4-Module port 9 optic Notwork
PP021-SW2,port 12 optic Unstable
PPF040,port 23 optic Notwork
19-Aug-17
PPF034-SW4 port 24 optic Notwork
KDX007,port 19 optic Notwork
PPF193,port 17 optic Notwork
PPF075-SW3 port 17 optic Notwork
PP122,port 21 optic Notwork
PPF056-SW2(Old),port 14 optic Notwork
20-Aug-17
PPF093-SW6,port 4 optic Notwork
PPX155-SW2,port 19 optic Notwork
PPX155-sw4,port 4 optic Notwork
PPF010-SW3,port 11 optic Slow
PPF129-SW2 port 24 optic Notwork
PPF129-SW2 port 1 optic Notwork
PPF129,port 8 optic Notwork
21-Aug-17
ppf131 port 6 optic Notwork
PP127-SW5,port 21 optic working
PPF132-SW2,port 12 optic Notwork
PPF056 port 12 optic Notwork
PPF141-SW2 port 15 optic Notwork
PPF193-SW2 port 20 optic Notwork
PPX150-SW4,port 11 optic Notwork
PP137,port 11 optic Notwork
PPX140,port 9 optic Notwork
PP124-SW5,port 23 optic Notwork
PP112,port 15 optic Notwork
PPF205,port 8 optic Notwork
22-Aug-17
PPF064-sw2,port 21 optic Notwork
PPF056-SW2(Old) port 3 optic Notwork
PPF129-SW2,port 13 optic Notwork
PP125-SW5,port 9 optic Notwork
KDF066,port 7 optic Notwork
PPF010-SW3,port 11 optic Slow
PP139-SW5 port 3 optic Notwork
PPS321-SW2 port 4 optic Notwork
KDF050-SW2 port 20 optic Notwork
PPF087 port 24 optic Notwork
PPX141,port 15 optic Notwork
PPX150-SW4,port 18 optic Notwork
PP123-SW4 port 1 optic Notwork
PPX140-sw2 port 1 optic Notwork
PPF138(Old),port 18 optic Notwork
PPF064-SW2,port 20 optic Notwork
23-Aug-17
PPF065-SW2 port 5 optic disconnect
PPF056-SW2,port 1 optic working
PPF190,port 14 optic Slow
PPF205,port 22 optic Notwork
KDF004,port 7 optic Unstable
PPF087 port 12 optic Notwork
KDF004-SW2 port 4 AirGird Notwork
PPF056-SW2 port 16 optic Notwork
PPX151 port 23 optic Notwork

PP016 port 17 optic Notwork

PP050-SW4 port 14 optic Notwork

PPF165-SW4,port 9 optic Notwork
PPf092 port 14 optic Notwork
PP119-SW4 port 15 optic Notwork
PPX140 port 14 optic Notwork
PPS323 Port 22 and 12 optic Notwork
24-Aug-17

PPM136 (Main site PP018) port 7 optic Unstable

PPF133 port 22 optic Notwork

PPF153-SW2 port 12 optic Notwork
PPF168-SW2 ,port 10 optic Notwork
PPF064-SW2,port 13 optic Notwork
PP031-SW2,port 7 optic Notwork
PPX157-SW4 port 14 optic Notwork
PPX141,port 15 optic Notwork
PPF034-SW2(new) port 4 optic Notwork
PP007-SW2 optic Notwork
PPF129-SW3 optic Notwork
PPS464-SW2 optic Slow
ppf193 port 15 optic Notwork
PP111-SW2 port 7 optic Notwork

PP024-SW2,port 14 optic Unstable

PP139-SW5,port 14 optic Slow

PPF205,port 22 optic Notwork
PPF057-SW4,port 11 optic working
PPF092-SW2,port 14 optic Notwork
PPF193 port 12 optic Notwork
PPF193-SW2 port 5 optic Notwork
25-Aug-17
KDX007,port 15 optic Notwork
PPG005(Main PPF078),port 6 TP-Link optic Notwork
PPF129-POP3 port 20 optic Notwork
PPF205,port 6 optic Notwork
PPF168-SW2 port 15 optic Notwork
PPF129 -SW3 port 8 optic Notwork

kdf007 port 2 optic Notwork

PPF058-SW2 port 10 optic Notwork
KDP001 port 11 optic Slow

PPF193-SW2,port 19 optic Notwork

PP030-SW2,port 8 optic Notwork
rt/ KOSR (Daily)
Connection issue/Solution Status Remark

call follow up with customer internet is ok Done

012 591110 reconfigure Router Done
wrong DNS Done
change Media B Done
012 499195 (Router resset) Done
call follow up with customer internet is ok Done
Network cable brocken Done
change Media site Done
Link -30dbm pending pass info to FO team
Los-L pending pass info to FO team
call follow up with customer internet is ok Done
call follow up with customer internet is ok Done
Router Reset Done
Los-l call verify with customer pending pass info to FO team
097 717 9943 reboot airgrid and router Done
Los-L pending pass info to FO team
Los-L pending pass info to FO team
open port internet working normal Done
Link -26dbm pending pass info to FO team
Los-L pending pass info to FO team
Los-L pending pass info to FO team

call and fix from office Done

Los-L (call verify with cusrtomer ) pending pass info to FO team
078 580194 (Los-L) pending pass info to FO team
call quide change password Done
Los-L (Call verify with customer) pending pass info to FO team
broplem on site Unstable at night (Mainroad 5 6 probl pending pass info to NOC
port up and down pending pass info to airgrid team
call follow up with customer internet is ok Done
call quide change password Done
Los-L (Call verify with customer) pending pass info to FO team
change Media B Done
Router Reset Done
Media broken change Media Done
router stuck Done
Los-L Verify with customer pending pass info to FO team

Customer call to confirm back internet is working as noDone

012 905092 Link -28from site pending pass info to FO team
012 626956 Link -26dbm pending pass info to FO team
Call to follow up with customer is ok Done
Customer inform that fiber cut off (Los-L) pending pass info to FO team
Los-L pending pass info to FO team

Change Media Done pass info to FO team

down port pending pass info to FO team
down port pending pass info to FO team
don't pick up the phone change ping and Remote Done
lost-l pending pass info to FO team
lost-l pending pass info to FO team
call follow up with customer internet is ok Done

can't contect with customer but can ping and remote Done
change IP Done
call follow up with customer internet is ok Done
Los-l call verify with customer pending pass info to FO team
Los-L pending pass info to FO team
test speed, link Optic and change Media internet is ok Done
Los-L pending pass info to FO team
Los-L pending pass info to FO team
081 833392 (Los-L call verify with customer) pending pass info to FO team
099 558191 (Los-L) pending pass info to FO team
092 682876 change Media Done
Los-l call verify with customer pending pass info to FO team

096 2979338 Reconfigure Router Done

call follow up with customer internet is ok Done
012 466054 Los-L pending pass info to FO team
092 769717 (Los-L) pending pass info to FO team
Los-L call verify with customer pending pass info to FO team
011 531530 change Media working but problem on siteDone
Router Reset Done
Los-l call verify with customer Done pass info to FO team
096 8431886(Khmer 069 800 398) Router Reset Done
Los-l call verify with customer pending pass info to FO team
call follow up with customer internet is ok Done
Los-L pending pass info to FO team
Los-l call verify with customer pending pass info to FO team
Los-L pending pass info to FO team
call follow up with customer internet is ok Done
Reconfigure router Done

round 6PM not pick up the phone. Ping smooth , grap Done
Loop Lan customer and check reconfigure router Done
call follow up with customer internet is ok Done
call follow up with customer internet is ok Done
cust he say have some one check already yesturday an Done
Los-l call verify with customer pending pass info to FO team
Reconfigure router Done
call follow up with customer internet is ok Done
Los-L pending pass info to FO team

Connect many client and use old tenda so alway

disconnect and recomment to change router but he Done
don't change any device
router stuck Done
077 671 771 (Router Stuck) Done
Los-L pending pass info to FO team
Link -28dbm pending pass info to FO team
Los-L pending pass info to FO team
Los-L pending pass info to FO team

call to customer (not pick up the phone) ping unstable

and remote router too slow.unstable at night problem
on main road 5,6 Done
test internet smootly but unstable at night problem on Done
call follow up with customer internet is ok Done
call follow up with customer internet is ok Done
test internet smootly but unstable at night problem on Done
070 965756 Los-L call verify with customer pending pass info to FO team
Los-L pending pass info to FO team
call follow up with customer internet is ok Done
Router stuck Done
call follow up with customer internet is ok Done
change Media Done
test internet smootly but unstable at night problem on Done
Los-L pending pass info to FO team
Los-L pending pass info to FO team

call to customer said, electricity off, and he will call to Done

confirm back if internet have any problem
call to customer said will test internet and confirm backDone
Router Reset Done
087 871 987 (Change Router and configure new router)Done
077 425 900 (Los-L) pending pass info to FO team
012 400 094.087 203 558 (Los-L) pending pass info to FO team
Los-L call verify with customer pending pass info to FO team

088 2000312 (Link -30dbm) pending pass info to FO team

Los-L
Upgrade forware router
Los-l call verify with customer
change Media
Los-L customer not at home,and fiber optic has been
cut off infront of customer's house
Lost Optic on lan Location customer(Lan Issus)
Link -37dbm
pending pass info to FO team
Done
pending pass info to FO team
Done
pending pass info to FO team
pending pass info to FO team
pending pass info to FO team
slow on some website but pass to data team check Done
and change rout internet is ok
Los-L call verify with customer pending pass info to FO team
023 224311 Los-L call verify with customer pending pass info to FO team
Sticker
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