DEPARTMENT OF EDUCATION

Region V (Bicol)
Division of Camarines Sur
DALUPAON NATIONAL HIGH SCHOOL
Dalupaon, Pasacao Camarines Sur
SECOND QUARTER EXAMINATION IN TLE 10
(WELLNESS MASSAGE)
“I can do all things through Christ who strengthens me”. Philippians 4:13

I. Complete the statement by writing the correct word or phrase.

Choose the best answer from the box below.

1. The most basic and powerful way to connect to another person is to ____.
2. The _____ is a very important part of the treatment – sufficient time must be allowed so
that it is not rushed.
3 Look ______ – be clean, neat and tidy.
4. A _____ provides support to people to live well, by addressing the factors that influence
their health and well-being.
5. One of the best practices in dealing with clients is to _____ and politely to everyone. Do
not use improper language.
6. Always practice the _____ standards of personal and salon hygiene.
7. Communication is _____ when managers are surrounded with a pool of information
which is sometimes misinterpreted by the clients.
8. It is the standards and conduct of behavior of an individual or professional group.
9. Consider the _____ in which you answer or speak on the telephone. Be competent,
helpful and pleasant.
10. _____ is any message which is against their values is not accepted.
11. Do your utmost to deliver the most effective treatment ____ to the needs of the client.
12. In booking clients you should prepare an/a __________.
13. To gain the _____ of clients and establish an excellent reputation, be honest and
reliable.
14. A customer first impression of your practice is formed during their first ____ of contact
over the phone or in person.
15. The exchange of feelings and attitude in the communication process is known as ____.

Ethics professional communication appointment card

Listen suited confidence consultation
interpersonal communication wellness service manner
perceptual speak correctly highest
Trust

II. MULTIPLE-CHOICE:
Direction: Read and analyze the statement carefully. Choose the nearest answer and write the
letter on the space provided.

_____ 16. A pleasant tone of voice in a telephone conversation.

A. Shout C. Speak in a very low
B. Speak clearly D. Speak very soft and
____ 17. Create a friendly working relationship with ______.
A. colleagues C. clients
B. manager D. all
_____ 18 Do not make false claims for treatments, but explain the benefits.
A. fairly C. reasonably
B. practically D. realistically.
_____19. Before picking up the receiver, ________any other conversation .
A. continue C. halt
B. discontinue D. disregard
_____ 20. It is define as simply the exchange of messages by human beings.
A. Communication Process C. Communication Standards
B. Communication Problem D. Miscommunication
_____ 21. Be prepared with ________ when you answer the phone.
A. tissue paper C. information form
B. calendar D. pen and message slip
_____22. As the communication process continues, it becomes a communication ___.
A. cycle C. routine
B. stroke D. requirement
_____ 23. It is often said that human communication consist of
A. 93% body language while only 7% of communication consists of words themselves.
B. 95% body language while only 5% of communication consists of words themselves
C. 90% body language while only 10% of communication consists of words themselves
D. 80% body language while only 20% of communication consists of words themselves
_____ 24. Smile and the world Smiles With
A. Us C. You
B. Others D. All
_____ 25. For the consultation the client should be seated comfortably, with the
A. doctor C. specialist
B. dentist D. therapist
III. ENUMERATION

26-30 - 5 Ethics Code of Practices

31-36 - 6 Communication Barries
37-39 - 3 Myths about callers
40-49 - The 10 Principles of Listening

IV. ESSAY

50-55. Answer the question on a paragraph form.

In your own words define “Ethics” and how are you going to use this as a massage therapist.

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Good luck and God Bless!

Prepared by:

JEANETTE C. PRADES
Teacher I

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SIGNATURE OVER PRINTED NAME
Parent/Guardian