1.

Management across Firms and Countries

1. highest scoring country for targets management practice? = Japan

2. Japan was the lowest scoring country for which management practice
measure? = None
3. Sweden was the lowest scoring country for which management practice
measure? = None
4. UK was the lowest scoring country for which management practice
measure? = None
5. higest scoring country for incentives management practice? = US
6. Found management practices tend to resemble (technology diffusion
and the firm’s environment).
7. Australia was the lowest scoring country for which management practice
measure? = None
8. India was the lowest scoring country for which management practice
measure? = overall
9. Brazil was the highest scoring country for which management practice
measure? = None
10. lowest scoring country for incentive management practice? = Brazil
11. What type of organisation tends to be managed the worst? =
Government
12. Type of organisation tends to be well managed = Multi-national
13. Lowest scoring country for monitoring management practice = China
14. Lowest scoring country for targets management practice? China
15. Lowest scoring country for overall management practice? = India
16. Highest scoring country for monitoring management practice =
Sweden
17. Figure 2, what does this say about China compared to the other 5
countries? = China has the highest concentration of poorly managed firms
18. US was the highest scoring country – overall, incentives
19. China, lowest scoring country for = (monitoring, targets) management
practice
20. Why do management practices differ across firms and countries? = labour
productivity

2. Capstone Team Member Guide

1. What does Customer survey score reflect?
= MTBF, Awareness, Credit Terms, Age, Accessibility
2. Least reliability (MTBF) sensitive = Low end
3. Main departments/functional areas of each company = production,
finance
4. Least age sensitive = performance
5. Marketing works with production = make sure manufacturing quantities
are in line with functions
6. Customer survey scores determine = sales distrbution
7. When do R&D projects finish? = anytime
8. Least position (size and performance) sensitive = low end
9. Maximum number of products a team can have = 8
10. Initial number of products team Digby has? = One per segment
11. Most position (size and performance) sensitive = high end, size
12. When do R&D projects begin? =1st January
13. Most reliabilit (MTBF) sensitive = performance
14. Capstone courier reports = Last year’s results
15. R&D works with marketing = make sure products meet customer
expectations
16. Most price sensitive = low end
17. Least price sensitive = size, high end
18. Finance works with production = (none of the other answers)