Lasan Ahmed

lasanahmed620@gmail.com

+91 9582165070
Technical Support Analyst
Abul Fazal Enclave, Jamia Nagar, K 101,, New Delhi,
IT Technical Support Engineer with more than 1 India
year of experience in installing and configuring
computer systems, diagnosing hardware and linkedin.com/in/lasan-ahmed-a35026128
software faults and solve applications problems,
either over the phone, chat or email.

WORK EXPERIENCE SKILLS

Service Desk Analyst, Tech Support Office 365 Microsoft Outlook Skype
HCL Tech
10/2018 – Present Delhi Exchange server BMC REMEDY VPN TCP/IP
Achievements/Tasks
CSAT always more than 95% Routing Switching

Technical Troubleshooting (iPad/iPhone/Printer/Laptop

Tech Support, Junior Agent
iQOR Skill Routing Protocols, RIP/OSPF/EIGRP
04/2018 – 10/2018 Noida,India
Worked as a technical support agent for HP process

WORK EXPERIENCE
EDUCATION HCL Technologies, Service Desk analyst
(10/2018 – Present)
B-Tech (6.4 CGPA) Close 90% tickets on the 1st call without escalation.
Guru Gobind Singh Indra Prastha University Provide remote desktop,email, chat and telephone support to
04/2012 – 06/2017 Delhi thousands of users Globally.
Install, Configure and Support various software programs on
Desktops, Laptops,Tablets,Network printer, Scanners and other
hardware systems.
12th (70%)
Escalate severe issue to other technical staff member within IT and
Kalka Public School ( CBSE) third party vendors when required based on Service Level
04/2008 – 10/2010 Delhi,India Agreements ( SLA)
Courses
PCM

STRENTH
10th ( 74%) Quick Learner, Aptitude for learning, Dedicated, Out of
Delhi Public School,Pinjore (CBSE) the box Thinking
10/2006 – 12/2008 Chandigarh, India

LANGUAGES
English Hindi
Professional Working Proficiency Professional Working Proficiency

INTERESTS
MotoGP Music Movies Novels Poetry