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Ricoh Aficio MP4002 Trouble Error Codes List page 1 (from 13)

Code Description Causes

Exposure lamp error
• Exposure lamp defective • Lamp stabilizer
-001: Shading at AGC
defective • Exposure lamp connector defective
-002: Shading at scanning
101 • Standard white plate dirty • Scanner mirror
• The standard white level was
or scanner lens out of position or dirty • SBU
not detected properly when
defective
scanning the white plate
SIB or scanner drive motor defective •
Scanner motor defective • Harness between
Scanner home position error 1
SIB and scanner drive motor disconnected •
The scanner home position
Harness between SIB and scanner drive
120 sensor does not detect the “OFF”
motor power source disconnected • Scanner
condition during initialization or
HP sensor defective • Harness between SIB
copying.
and HP sensor disconnected • Scanner wire,
timing belt, pulley, or carriage defective
• SIB or scanner motor drive board defective •
Scanner motor defective • Harness between
Scanner home position error 2 SIB and scanner drive motor disconnected •
The scanner home position Harness between SIB and scanner drive
121 sensor does not detect the “ON” motor power source disconnected • Scanner
condition during initialization or HP sensor defective • Harness between SIB
copying. and scanner HP sensor disconnected •
Scanner wire, timing belt, pulley, or carriage
defective
Black level detection error
The black level cannot be
141 • Defective SBU
adjusted within the target value
during the zero clamp.
White level detection error
• Dirty exposure glass or optics section • SBU
The white level cannot be
142 board defective • Exposure lamp defective •
adjusted within the target during
Lamp stabilizer defective
auto gain control.
SBU auto adjust error
• Exposure lamp defective • Lamp stabilizer
One of the following occurred:
defective • Lamp stabilizer connection loose,
• When the machine was
disconnected or damaged • White plate
powered on, automatic
143 mounting is incorrect or defective • Scanner
adjustment of the SBU failed.
mirror or scanner lens out of position or dirty •
• Automatic white density
SBU, SCNB defective • BICU (Ri10) defective
adjustment failed when reading
• Harness connections
standard white plate.
144 SBU connection error • Defective SBU • Defective harness •
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The SBU connection cannot be Defective detection port on the BICU

detected at power on or recovery
from the energy save mode.
IPU error
The error result of self-diagnostic • Defective IPU • Defective connection
161
by the ASIC on the IPU is between IPU and SBU
detected.
IPU PCIE Communication error
The link up interrupt did not
proceed from the LYRA when the Defective IPU
162
main switch was turned on or Defective BCU
when recovering from the energy
saver mode.
Copy Data Security Unit error
The copy data security board is
not detected when the copy data
security function is set "ON" with • Incorrect installation of the copy data
165 the initial setting. security board • Defective copy data security
A device check error occurs board
when the copy data security
function is set to "ON" with the
initial setting.
Polygon motor error 1: ON
timeout
The polygon mirror motor does
202
not reach the targeted operating
speed within 10 sec. after turning
on or changing speed
Polygon motor error 2: OFF
timeout
The polygon mirror motor does
203
not leave the READY status
within 3 sec. after the polygon
motor switched off.
Polygon motor error 3: XSCRDY
signal error • Polygon motor/driver board harness loose or
204 The SCRDY_N signal remains broken • Polygon motor/driver board defective
HIGH for 200 ms while the LD • Laser optics unit defective • IPU defective
unit is firing.
Laser synchronizing detection • The Copy Data Security Unit card not
error: start position LD0 installed • The Copy Data Security Unit card is
220
The laser synchronizing installed, but it is not the correct type for the
detection signal for the start machine.
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position of the LDB is not output

for two seconds after LDB unit
turns on while the polygon motor
is rotating normally
Laser synchronizing detection
error: start position LD1
The laser synchronizing • The Copy Data Security Unit card not
detection signal for the start installed • The Copy Data Security Unit card is
221
position of the LDB is not output installed, but it is not the correct type for the
for two seconds after LDB unit machine.
turns on while the polygon motor
is rotating normally.

Code Description Causes

FGATE ON error
The FGATE signal does not assert
within the prescribed time. (The
230
BICU generates the FGATE signal
and sends it to the LD unit when the
registration sensor switches on.)
FGATE OFF error
The FGATE signal does not assert
• BICU defective • BICU, Controller board
within the prescribed time. (The
231 harness loose or broken • Controller board
BICU generates the FGATE signal
defective.
and sends it to the LD unit when the
registration sensor switches on.)
LD error
• Worn-out LD • Disconnected or broken
240 The IPU detected a problem at the
harness of the LD.
LD unit.
X The I2C bus device ID is not
identified during initialization.
X A device-status error occurs Loose connection
270 during I2C bus communication. Defective IPU
X The I2C bus communication is not Defective LD controller board
established due to an error other
than a buffer shortage
Charge roller bias leak • Charge roller damaged • High voltage
302 A charge roller bias leak signal was supply board defective • PCDU harness
detected. defective or disconnected
Charge roller bias correction leak • ID sensor defective • Worn charge roller •
304
The charge roller bias correction is Charge roller damaged
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performed twice even if the

maximum charge roller bias (-
2000V) is applied to the roller.
Development roller bias leak
• Development bias leak • Broken harness •
The maximum PMW duty (65%) is
Defective high voltage power supply,
320 detected for 60 ms after the high
voltage supply • Defective high voltage
voltage has been supplied to the
supply unit
development unit.
Development paddle motor error
The machine detects a lock signal • Overload on the development puddle
324 error from the development puddle motor • Defective development puddle
motor for 2 seconds after the drum motor • Defective harness • Defective IOB
motor has turned on.
ID sensor pattern test error
One of the following readings
occurred 10 times in the ID sensor • ID sensor connector defective • Poor ID
output when the ID sensor pattern sensor connector connection • I/O board
350 was checked: (IOB) defective • Poor writing of ID sensor
1) Vsp < 2.5V pattern on the drum • High voltage supply
2) Vsg > 2.5V board defective
3) Vsp = 0V
4) Vsg = 0V
• ID sensor defective or dirty • ID sensor
ID sensor Vsg test error connector defective • Poor ID sensor
When the ID sensor was checked, connection • I/O board (IOB) defective •
351
the ID sensor output voltage is 5.0V Scanning system defective • High voltage
while the LED current value is 0. supply board defective • Defect at the ID
sensor pattern writing area of the drum
Grayscale measurement error
When the grayscale control result is • ID sensor defective or dirty • The life of ID
355 the maximum and it does not sensor or photo conductor • Shield glass
operate correctly and these cases dirty
are detected 15 times.
TD sensor (Vt) error 1
• TD sensor disconnected • Harness
The following condition occurs thirty
360 between TD sensor and PCDU defective •
times consecutively during printing.
Defective TD sensor.
Vt is less than 0.5V or 4.8V or more
• Heat seal not removed from a new
TD sensor adjustment error developer pack • TD harness sensor
372 Vts is less than 1.8V or 4.8V or disconnected, loose or defective • TD
more during TD sensor initialization. sensor defective • Harness between TD
sensor and drawer disconnected, defective
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Drum motor error

The machine detects a lock signal
• Overload on the motor • Defective drum
396 error from the drum motor for 2
motor • Defective harness • Defective IOB
seconds after the drum motor
turned on.
Vsg adjustment error
Vsg is more than 4.2V or 3.8V or • Dirty or defective ID sensor • Defective ID
400
less when the machine adjusts Vsg sensor shutter
value.

Code Description Causes

Transfer belt bias error
The feed back bias from the transfer belt
is more than 4V for 60 msec while the
• Power pack broken • Defective
440 transfer belt bias is output. The A/D
harness • Disconnected connector
conversion level is 20 or less for 60
msec. The PWM duty is 24% or more for
60 msec.
Transfer/Development motor error
The machine detects a lock signal error • Overload on the motor • Defective
441 from the transfer/development motor for transfer/development motor •
2 seconds after the transfer/development Defective harness • Defective IOB
motor turned on.
Transfer belt contact motor error • Dirty transfer belt HP sensor •
The transfer belt HP sensor detects Defective transfer belt contact motor •
442 incorrect movement of the transfer belt Disconnected connector of the transfer
after the transfer belt contact motor has belt HP sensor or motor •
turned on. Disconnected cable • Defective IOB
1st tray lift malfunction
The tray lift sensor is not activated after
the tray lift motor has been on for 10
seconds. If the main power switch is • An obstruction (jammed paper, paper
turned on when the paper is already at scraps, etc.) has blocked the motor
the feed height, the paper height position drive and caused an overload. • Tray
is detected again. At this time, the tray lift sensor connection loose,
501
lift sensor should de-activate within 1.5 disconnected, or damaged • Tray lift
sec after the paper bottom plate starts to sensor defective • Tray lift motor
drop. If it does not deactivate within 1.5 connection loose, disconnected, or
sec., a message will prompt the user to damaged • Tray lift motor defective
reset Tray 1. After two attempts to
release the error by re-setting the paper
tray, if this does not solve the problem
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then this SC is displayed.

2nd tray lift malfunction
The tray lift sensor is not activated after
the tray lift motor has been on for 10
seconds. If the main power switch is • An obstruction (jammed paper, paper
turned on when the paper is already at scraps, etc.) has blocked the motor
the feed height, the paper height position drive and caused an overload. • Tray
is detected again. At this time, the tray lift sensor connection loose,
502
lift sensor should de-activate within 1.5 disconnected, or damaged • Tray lift
sec. after the paper bottom plate starts sensor defective • Tray lift motor
to drop. If it does not deactivate within connection loose, disconnected, or
1.5 sec., a message will prompt the user damaged • Tray lift motor defective
to reset Tray 2. After two attempts to re-
set the paper tray, if this does not solve
the problem then this SC is displayed.
3rd tray lift malfunction (optional paper
feed unit or LCT)
For the paper feed unit: • SC 503-01
occurs if the lift sensor does not turn on
within 10 seconds after the tray lift motor
has turned on.
For the LCT: • SC 503-01 occurs if the
lift sensor does not turn on or turn off
within 8 seconds after the tray lift motor
has turned on to lift or lower the tray.For
the paper feed unit: • Defective tray lift
503-1 motor or connector disconnection •
Defective lift sensor or connector
disconnection
For the LCT: • Defective stack transport
clutch or connector disconnection •
Defective tray motor or connector
disconnection • Defective end fence
home position sensor or connector
disconnection • Defective upper limit
sensor or connector disconnection •
Defective tray lift motor or connector
disconnection
3rd tray lift malfunction (optional paper For the paper feed unit: • Defective
feed unit or LCT) tray lift motor or connector
For the paper feed unit: • When the tray disconnection • Defective lift sensor or
503-2 lowers, the tray lift sensor does not go connector disconnection
off within 1.5 sec. For the LCT: • Defective stack
For the LCT: • When the main switch is transport clutch or connector
turned on or when the LCT is set, if the disconnection • Defective tray motor or
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end fence is not in its position (home connector disconnection • Defective

position sensor ON), the tray lift motor end fence home position sensor or
stops. • If the upper limit does not go off connector disconnection
for 1.5 seconds even the tray lift moto
4th tray lift malfunction (optional paper
feed unit)
For the paper feed unit:• Defective tray
For the paper feed unit:
lift motor or connector disconnection •
504-1 • When the tray lift motor turns on, the
Defective lift sensor or connector
upper limit is not detected within 10
disconnection
seconds. If this condition occurs three
consecutive times, the SC is generated.
4th tray lift malfunction (optional paper
feed unit)
For the paper feed unit: When the tray lift • Defective tray lift motor or connector
504-2 motor is turned on, the upper limit is not disconnection • Defective lift sensor or
detected within 10 seconds. If this connector disconnection
condition occurs three consecutive
times, the SC is generated.
5th tray lift malfunction (optional LCT)
This SC is generated if the following
condition occurs: • When the tray lift
sensor of the LCT 1200-sheet does not
go on after the tray lift motor has turned
on to lift the paper tray. • When the tray • Tray lift motor defective or
505-1 lift sensor of the LCT 1200-sheet does disconnected • Tray lift sensor
not go off after the tray lift motor has defective or disconnected
turned on to lower the paper tray. •
When the tray lift sensor of the LCT
1200-sheet does not go on after the
pick-up roller solenoid has turned on at
power on.
5th tray lift malfunction (optional LCT)
• Tray lift motor defective or
Both tray lift sensor and lower limit
disconnected • Tray lift sensor
505-2 sensor are turned on at the same time
defective or disconnected • Lowe limit
when the main power is turned on or the
sensor defective or disconnected
right door is closed.
Fusing exhaust fan motor error
• Defective fusing exhaust fan motor or
The IOB does not receive the lock signal
530 connector disconnection • Defective
for10 seconds after turning on the fusing
IOB • Disconnected harness
exhaust fan.
Exhaust fan motor error • Defective exhaust fan motor or
531 The IOB does not receive the lock signal connector disconnection. • Defective
for 10 seconds after turning on the IOB • Disconnected harness
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exhaust fan motor.

Cooling fan motor error
• Defective cooling fan motor or
The machine does not detect the fan
532 connector disconnection. •
motor lock signal for 10 seconds after
Disconnected harness • Defective IOB
turning on the cooling fan motor.
Paper exit cooling fan motor error
The machine does not detect the fan • Defective paper exit cooling fan
533 motor lock signal for 10 seconds after motor or connector disconnection. •
turning on the paper exit cooling fan Defective IOB • Disconnected harness
motor.

Code Description Causes

• Motor overload • Defective
Fusing motor error
fusing motor or connector
540 The IOB does not receive the lock signal for 2
disconnection. • Defective IOB •
seconds after turning on the fusing motor.
Disconnected harness
Fusing thermistor open (center) • Fusing thermistor disconnected
541 The thermistor (center) detects 0°C or less for • Fusing thermistor connector
5 sec. defective
Fusing temperature warm-up error(center)
This SC is generated if the following condition
occurs:
• The thermistor (center) does not detect an
8°C increment in the fusing temperature for
542 • Thermistor warped or broken
7.5 sec. just after the fusing temperature
reached 45 °C.
• The temperature of the center thermistor
does not reach the target temperature for 28
seconds after the fusing lamps turned on.
Fusing overheat error 1 (software detection)
• Power supply unit defective •
A fusing temperature (at the center) of over
I/O board (IOB) defective • BICU
543 230 °C (446 °F) is detected for 1 second by
defective • TRIAC short on PSU
the fusing thermistors at the center or at either
(PSU defective)
end of the fusing roller.
Fusing overheat error 1 (hardware detection)
A fusing temperature (at the center) over 250 • I/O board (IOB) defective •
544
°C is detected by the fusing temperature BICU defective
monitor circuit in the BICU board.
Fusing lamp consecutive full power 1 • Disconnected or defective
545 After warm-up the fusing lamp remains at full thermistors (center) • Defective
power for 15 seconds without the hot roller fusing lamp
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rotating.
Zero cross error
• The zero cross signal is detected three
times even though the heater relay is off when
turning on the main power. • The zero cross
signal is not detected for 2 seconds even • Defective fusing lamp relay •
547 though the heater relay is on after turning on Defective fusing lamp relay circuit
the main power or closing the front door. • • Unstable power supply
The detection error occurs twice or more in
the 11 zero cross signal detections. This error
is defined when the detected zero cross
signal is less than 45.
Fusing thermistor open (end) • Fusing thermistor (end)
551 The thermistor (end) detects 0°C or less for 5 disconnected • Fusing thermistor
sec. (end) connector defective
Fusing temperature warm-up error (end)
This SC is generated if the following condition
occurs:
• The thermistor (end) does not detect an 8°C
increment in the fusing temperature for 7.5
552 • Thermistor warped or broken
sec. just after the fusing temperature reached
45 °C.
• The temperature of the end thermistor does
not reach the target temperature for 31
seconds after the fusing lamps turned on.
Fusing overheat error 1 (software detection)
• Power supply unit defective •
A fusing temperature (at the end) of over 230
I/O board (IOB) defective • BICU
553 °C (446 °F) is detected for 1 second by the
defective • TRIAC short on PSU
fusing thermistors at the center or at either
(PSU defective)
end of the fusing roller.
Fusing overheat error 1 (hardware detection)
A fusing temperature (at the end) over 250 °C • I/O board (IOB) defective •
554
is detected by the fusing temperature monitor BICU defective
circuit in the BICU board.
Fusing lamp consecutive full power 1
• Disconnected or defective
After warm-up, the fusing lamp remains at full
555 thermistors (ends) • Defective
power for 15 seconds without the hot roller
fusing lamp
rotating.
Zero cross frequency error
When the zero cross signal is 66 or more and
557 it is detected 10 times or more in 11 • Noise (High frequency)
detections, the machine determines that input
60 Hz and SC557 occurs.
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• Remove the paper that is

Fusing unit jam
stopped in the fusing unit. •
The fusing sensor detected a fusing unit
Check that the fusing unit is clean
559 paper late jam three times. The paper was
and has no obstacles in the
late and the fusing exit sensor could not
paper feed path. • If the error
detect the paper three times.
persists, replace the fusing unit.
Mechanical counter error: BK
• Disconnected mechanical
This SC is only for NA models. The machine
610 counter • Defective mechanical
detects the mechanical counter error when
counter
SP5987-001 is set to "1".

Code Description Causes

ADF communication error: Communication error Disconnected cable
620- between machine and ADF ARDF defective
01 Communication error between machine and ADF IPU board defective
with ASAP is detected. External noise
ADF communication error: Communication error
Incorrect installation of
620- between IPU and ADF
ARDF
02 After the ARDF is detected, the break signal occurs
ARDF defective
or communication timeout occurs.
Communication timeout error between IOB and • Disconnected cable •
finisher or mailbox Defective IOB • Defective
621
A break (low) signal is received from the finisher or main board in the
the mailbox. peripherals
Paper feed unit communication error
While the IOB communicates with a peripheral, an
• Defective main control
SC code is displayed if one of following conditions
board of the peripheral •
622 occurs. • The IOB receives the break signal which is
Defective BICU or IOB •
generated by the peripheral only just after the main
Disconnected peripheral
switch is turned on. • The IOB receives the break
signal which is generated by URAT.
2nd Paper Bank communication error
This SC is not issued for this machine. When a
623 • Loose connector
communication error signal between the 1st paper
bank and 2nd paper bank is received.
CSS communication error
630 A communication error occurred during • Communication line error
communication with the CSS.
MF accounting device error 1 • Loose connection
632 The controller sends data to the accounting device, between the controller and
but the device does not respond. This occurs three the accounting device
 11

times.
MF accounting device error 2
• Loose connection
After communication is established, the controller
633 between the controller and
receives the brake signal from the accounting
the accounting device
device.
MF accounting device error 3
• Defective controller of
The accounting device sends the controller the
634 the MF accounting device
report that indicates a backup RAM error has
• Battery error
occurred.
MF accounting device error 4
• Defective controller of
The accounting device sends the controller the
635 the MF accounting device
report that indicates the battery voltage error has
• Battery error
occurred.
IC Card Error: External authentication module error
This SC is generated if the external authentication is
636-
enabled and following condition occurs: • No external
01
authentication module • SD card error or external
authentication module broken • No DESS module
IC Card Error: Version error
636-
The version of the external authentication module is • Incorrect module version
02
not correct.
IC Card Error: OSM User Code File Error
The correct "usercode" file could not be found in the
root folder of the SD card because the file is not
636-
present, or the existing file is corrupted or the wrong
11
type file. Make sure the eccm.mod file is in the root
folder of the SD card. Note: Check the eccm.mod file
is in the root folder of the SD card.
IC Card Error: Management area error
636-
The management number of the external • Software error
99
authentication module exceeds the maximum limit.
The machine failed to give
notice the tracking
Tracking Information Notice Error: Tracking
information to the tracking
637- Application Error
SDK application.
01 When the tracking information is lost, this SC is
Tracking information is
issued
lost, and the machine
cannot count correctly

Code Description Causes

 12

The machine failed to give notice the

Tracking Information Notice Error:
tracking information to the
637- Tracking Information Notice Error
management server.
02 When the tracking information is lost,
Tracking information is lost, and the
this SC is issued.
machine cannot count correctly.
BICU communication error
641 The BICU does not respond to the frame • Defective controller • Detective BICU
transmitted from the controller.
Communication error of the remote • Incorrect SP settings • Disconnected
service modem (Embedded RCG-M): telephone line • Disconnected modem
650-
Authentication error board Check and set the correct user
001
The authentication for the Embedded name (SP5816-156) and password
RCG-M fails at a dial up connection. (SP5816-157).
Communication error of the remote
service modem (Embedded RCG-M):
650- • Same as -001 Check and set the
Incorrect modem setting
004 correct AT command (SP5816-160).
Dial up fails due to the incorrect modem
setting.
Communication error of the remote
service modem (Embedded RCG-M):
650- Communication line error • Same as -001 Consult with the user's
005 The supplied voltage is not sufficient local telephone company.
due to a defective communication line or
defective connection.
Communication error of the remote
service modem (Embedded RCG-M): Same as -001
Modem board error 1 1. Install the modem board.
650-
The modem board does not work 2. Check and reset the modem board
013
properly even though the setting of the setting with SP5816.
modem board is installed with a dial up 3. Replace the modem board
connection.
Communication error of the remote
1. Uninstall the modem board, if it is
service modem (Embedded RCG-M):
650- installed. 2. Check that the Wireless
Modem board error 2
014 LAN or Ethernet LAN is working
The modem board is installed even
properly.
though the RCG-N is installed.
Incorrect dial up connection: Program
parameter error
651-
An unexpected error occurs when the • Caused by a software bug
001
modem (Embedded RCG-M) tries to call
the center with a dial up connection.
651- Incorrect dial up connection: Program • Caused by a software bug
 13

002 execution error

An unexpected error occurs when the
modem (Embedded RCG-M) tries to call
the center with a dial up connection.
ID2 mismatching
ID2 for @Remote certification is Used controller board installed
652
mismatching between the controller Used NVRAM installed
board and NVRAM.
ID2 error
653 Used NVRAM installed
ID2 stored in the NVRAM is incorrect.
EEPROM error
Retry of EEPROM communication fails
669 • Caused by noise
three times after the machine has
detected the EEPROM error.
• Connections between BICU and
Engine startup error
controller board are loose,
The BICU fails to respond with the
670 disconnected, or damaged 1. Replace
prescribed time when the machine is
the BICU 2. Replace the controller
turned on.
board
Controller-to-operation panel
communication error at startup
• After the machine is powered on, the
communication between the controller
and the operation panel is not • Controller stalled • Controller board
established, or communication with installed incorrectly • Controller board
controller is interrupted after a normal defective • Operation panel connector
startup. • After startup reset of the loose or defective • The controller is
672
operation panel, the attention code or not completely shutdown when you
the attention acknowledge code is not turn the main switch off. Check the
sent from the controller within 15 setting of SP5875-001. If the setting is
seconds. • After the controller issues a set to "1 (OFF)", change it to "0 (ON)".
command to check the communication
line with the controller at 30-second
intervals, the controller fails to respond
twice.
Transmission error in controller board
674 Video transmission error is detected in Defective Controller Board
the controller board.

Code Description Causes

687 Memory address (PER) command error • Harness Disconnection at
 14

The BICU does not receive a memory address BICU • Controller board loose
command from the controller for the prescribed or broken • Defective BICU •
time after the paper has reached the registration Defective Controller Board
sensor.
Scanner feeding error 1: Pick-up roller HP error
Defective pick-up roller HP
When the pick-up motor turns on
700- sensor
counterclockwise, the pick-up roller HP sensor
01 Defective pick-up motor
does not detect the home position of the pick-up
Defective DF drive board
roller.
Scanner feeding error 1: Original stopper HP
Defective original stopper HP
error
700- sensor
When the pick-up motor turns on clockwise, the
02 Defective pick-up motor
original stopper HP sensor does not detect the
Defective DF drive board
home position of the original stopper.
Scanner feeding error 1: DF fan motor 1 error
700- Turn the main switch off and
DF fan motor lock signal is detected after the
12 on.
original transportation has finished.
Scanner feeding error 2: Pick-up motor driver
701- error Pick-up motor driver detected
02 The error flag of the pick-up motor driver IC is an error.
asserted when the jam error is issued.
Scanner feeding error 2: Paper feed motor error
701- Pick-up motor driver detected
The error flag of the paper feed motor driver IC is
03 an error.
asserted when the jam error is issued.
2000/3000-Sheet (booklet) Finisher Error:
Guide plate motor
Finisher exit guide plate motor error
disconnected, defective
After moving away from the guide plate position
720- Guide plate motor overloaded
sensor, the exit guide is not detected at the home
24 due to obstruction
position within the prescribed time. The 1st
Guide plate position sensor
detection failure issues a jam error, and the 2nd
disconnected, defective
failure issues this SC code.
2000/3000-Sheet (booklet) Finisher Error: Punch HP sensor
Finisher punch motor error disconnected, defective
720- The punch HP sensor is not activated within the Punch motor disconnected or
25 specified time after the punch motor turned on. defective
The 1st detection failure causes a jam error, and Punch motor overload due to
the 2nd failure causes this SC code. obstruction
2000/3000-Sheet (booklet) Finisher Error: Jogger HP sensor
Finisher jogger motor error disconnected, defective
720-
The jogger fences move out of the home position Jogger motor disconnected,
30
but the HP sensor output does not change within defective
the specified number of pulses. The 1st failure Jogger motor overloaded due
 15

issues an original jam message, and the 2nd to obstruction

failure issues this SC code. Finisher main board and
jogger motor
2000/3000-Sheet (booklet) Finisher Error: Stack
feed-out motor error Defective stack feed-out HP
The stack feed-out HP sensor does not detect the sensor
home position of the stack feed-out belt 3000ms Overload on the stack feed-
after the stack feed-out belt has moved to its out motor
720-
home position. Defective stack feed-out
41
The stack feed-out HP sensor does not turn off motor
200 ms after the stack feed-out belt has moved Defective main board
from its home position. Disconnected or defective
The 1st detection failure causes a jam error, and harness
the 2nd failure causes this SC code.
Motor overload
Loose connection of the
2000/3000-Sheet (booklet) Finisher Error: stapler home position sensor
Finisher stapler movement motor error Loose connection of the
720-
Staple movement is not finished within a certain stapler movement motor
42
time. The 1st detection failure causes a jam error, Defective stapler home
and the 2nd failure causes this SC code. position sensor
Defective stapler movement
motor
2000/3000-Sheet (booklet) Finisher Error: Defective stapler rotation
Finisher corner stapler rotation motor error motor
720- The stapler does not return to its home position Overload on the stapler
43 within the specified time after stapling. The 1st rotation motor
detection failure causes a jam error, and the 2nd Defective stapler rotation HP
failure causes this SC code. sensor
2000/3000-Sheet (booklet) Finisher Error:
Finisher corner stapler motor error
The 1st detection failure causes a jam error, and
the 2nd failure causes this
SC code.
The stapler motor does not switch off within the
Staple jam
720- prescribed time after
Motor overload
44 operating.
Defective stapler motor
The HP sensor of the staple unit does not detect
the home position after
the staple unit moves to its home position.
The HP sensor of the staple unit detects the
home position after the
staple unit moves from its home position.
720- 2000/3000-Sheet (booklet) Finisher Error: Folder plate HP sensor
 16

52 Finisher folder plate motor error disconnected, defective

The folder plate moves but is not detected at the Folder plate motor
home position within the specified time. The 1st disconnected, defective
detection failure causes a jam error, and the 2nd Folder plate motor
failure causes this SC code. overloaded due to obstruction
2000/3000-Sheet (booklet) Finisher Error: Folding
unit bottom fence lift motor
Motor harness loose, broken
720- The folding unit bottom fence movement is not
Motor drive obstructed
53 finished within a certain time. The 1st detection
Motor defective
failure causes a jam error, and the 2nd failure
causes this SC code.

Code Description Causes

2000/3000-Sheet (booklet) Finisher Error: Clamp
Motor harness loose,
roller retraction motor error
720- broken
The clamp roller movement is not finished within a
55 Motor drive obstructed
certain time. The 1st detection failure causes a jam
Motor defective
error, and the 2nd failure causes this SC code.
2000/3000-Sheet (booklet) Finisher Error: Stack
junction gate motor error
Motor broken
720- The stack junction gate motor moves but the stack
Motor connection loose
57 junction gate is not detected at its position within a
Motor overloaded
specific time. The 1st detection failure causes a jam
error, and the 2nd failure causes this SC code.
2000/3000-Sheet (booklet) Finisher Error: Booklet
Motor overload
stapler motor error 1
Loose connection of the
720- The 1st detection failure causes a jam error, and the
front stapler motor
60 2nd failure causes this SC code. The front stapler unit
Defective front stapler
saddle-stitch motor does not start operation within the
motor
specified time.
2000/3000-Sheet (booklet) Finisher Error: Booklet
Motor overload
staple motor error 2
Loose connection of the
720- The 1st detection failure causes a jam error, and the
rear stapler motor
61 2nd failure causes this SC code. The rear stapler unit
Defective rear stapler
saddle-stitch motor does not start operation within the
motor
specified time.
2000/3000-Sheet (booklet) Finisher Error: Tray lift
motor error Motor overload
720- The 1st detection failure causes a jam error, and the Loose connection of the
70 2nd failure causes this SC code. The upper tray paper tray lift motor
height sensor does not change its status with the Defective tray lift motor
specified time after the tray raises or lowers.
 17

Shift tray HP sensor of

2000/3000-Sheet (booklet) Finisher Error: Finisher the upper tray
Tray 1 shift motor error disconnected, defective
The shift roller HP sensor of the upper tray does not Shift tray motor of the
720-
activate within the prescribed time after the shift tray upper tray disconnected,
71
starts to move toward or away from the home position. defective
The 1st detection failure issues a jam error, and the Shift tray motor of the
2nd failure issues this SC code. upper tray overloaded
due to obstruction
Shift jogger motor 1
2000/3000-Sheet (booklet) Finisher Error: Shift jogger
disconnected, defective
motor 1 error
Shift jogger motor 1
720- The side fence does not retract within the prescribed
overloaded due to
72 time after the shift jogger motor 1 switches on. The 1st
obstruction
detection failure issues a jam error, and the 2nd
Shift jogger 1 HP sensor
failure issues this SC code.
disconnected, defective
Shift jogger motor 2
2000/3000-Sheet (booklet) Finisher Error: Shift jogger
disconnected, defective
motor 2 error
Shift jogger motor 2
720- The side fence does not retract within the prescribed
overloaded due to
73 time after the shift jogger motor 2 switches on. The 1st
obstruction
detection failure issues a jam error, and the 2nd
Shift jogger 2 HP sensor
failure issues this SC code.
disconnected, defective
Shift jogger retraction
2000/3000-Sheet (booklet) Finisher Error: Shift jogger motor broken
retraction motor error Shift jogger retraction
720- The side fences do not retract within the prescribed motor connection loose
74 time after the retraction motor switches on. The 1st Shift jogger retraction
detection failure issues a jam error, and the 2nd motor overloaded
failure issues this SC code. Defective shift jogger
retraction HP sensor
Motor harness
disconnected, loose,
2000/3000-Sheet (booklet) Finisher Error: Return defective
720- roller motor error Motor overloaded
75 This occurs during the operation of the lower tray Home position sensor
pressure motor harness disconnected,
loose, defective
Home position defective
2000/3000-Sheet (booklet) Finisher Error: Punch
Motor harness
movement motor error
720- disconnected, loose,
The punch unit moves but is not detected at the home
80 defective
position within the specified time. The 1st detection
Defective motor
failure causes a jam error, and the 2nd failure causes
 18

this SC code.
2000/3000-Sheet (booklet) Finisher Error: Paper
position sensor slide motor error Motor harness
720- The paper position sensor moves but is not detected disconnected, loose,
81 at the home position within the specified time. The 1st defective
detection failure causes a jam error, and the 2nd Defective motor
failure causes this SC code.
Upper transport motor
drive is obstructed
(jammed paper, paper
1000-Sheet Finisher Error: Upper transport motor
scraps,
722- error
etc.)
10 The upper transport motor in the finisher is not
The motor harness is
operating.
loose or broken
Upper transport motor
defective
Lower transport motor
drive is obstructed
1000-Sheet Finisher Error: Lower transport motor (jammed paper, paper
722- error scraps, etc.)
14 The lower transport motor in the finisher is not The motor harness is
operating. loose or broken
Lower transport motor
defective
Exit motor drive is
obstructed (jammed
paper, paper scraps,
722- 1000-Sheet Finisher Error: Exit motor error
etc.)
17 The exit motor in the finisher is not operating.
The motor harness is
loose or broken
Exit motor defective

Code Description Causes

Finisher exit guide plate
motor drive is obstructed
1000-Sheet Finisher Error: Finisher exit guide (jammed paper, paper
plate motor error scraps, etc.)
722-
The exit guide plate HP sensor did not activate Exit guide plate motor
24
within the prescribed time after the exit guide plate harness loose, broken
motor turned on. Exit guide plate HP sensor
harness loose, broken
Exit guide plate motor
 19

defective
Exit guide plate HP sensor
defective
Jogger motor drive is
obstructed (jammed paper,
paper scraps, etc.)
1000-Sheet Finisher Error: Front fence motor error The motor harness is loose
722-
The jogger fence motor in the finisher is not or broken
30
operating. Jogger fence HP sensor
dirty, loose, defective
Jogger fence motor
defective
Feed-out belt motor drive is
obstructed (jammed paper,
paper scraps,
1000-Sheet Finisher Error: Feed-out belt motor
etc.)
722- error
Motor harness loose or
41 The feed-out belt did not return to the home
broken
position within the prescribed time.
Feed-out belt HP sensor
dirty, disconnected, broken
Motor defective
Stapler or motor drive is
1000-Sheet Finisher Error: Stapler movement blocked by obstruction
motor Motor harness loose or
722- The 1st detection failure issues a jam error, and broken
42 the 2nd failure causes this SC code. The stapler Stapler HP sensor harness
HP sensor is not activated within the specified time loose, broken
after the stapler motor turned on. Motor defective
Stapler HP sensor defective
1000-Sheet Finisher Error: Corner stapler motor
error
The 1st detection failure issues a jam error, and
the 2nd failure causes this
SC code. Staple jam
The stapler motor does not switch off within the Number of sheets in stack
722- prescribed time after exceeds allowed number of
44 operating. sheets for stapling
The HP sensor of the staple unit does not detect Stapler motor obstructed
the home position after Stapler motor defective
the staple unit moves to its home position.
The HP sensor of the staple unit detects the home
position after the staple
unit moves from its home position.
722- 1000-Sheet Finisher Error: Tray lift motor error Motor harness loose, broken
 20

70 The tray lift motor is not operating. Motor drive obstructed

Stack height sensor dirty,
harness loose, broken
Motor defective
Stack height sensor
defective
Shift motor drive is
obstructed (jammed paper,
paper scraps, etc.)
Shift motor harness loose,
722- 1000-Sheet Finisher Error: Shift tray motor error broken
71 The shift tray motor is not operating. Shift tray HP sensor harness
loose, broken
Shift motor defective
Shit tray HP sensor
defective
Shift motor error
• Defective shift motor •
The shift motor HP sensor does not detect any
770 Defective shift motor HP
change for 1.86 seconds after the shift motor has
sensor
turned on at power on or during its operation.
Bridge unit error
• Defective connector •
791 The machine recognizes the finisher, but does not
Broken harness
recognize the bridge unit.
Finisher error • Defective connector •
792 The machine does not recognize the finisher, but Defective harness • Incorrect
recognizes the bridge unit. installation
Energy save I/O sub-system error
816 • Defective controller board
Energy saver sub-system detects an error.
Monitor Error
This is a file detection and electronic file signature • OS Flash ROM data
check error when the boot loader attempts to read defective; change the
817 the self-diagnostic module, system kernel, or root controller firmware • SD card
system files from the OS Flash ROM, or the items data defective; use another
on the SD card in the controller slot are false or SD card
corrupted.
Watchdog timer error System program defective
818 The watchdog timer detect the error even if system Controller board defective
processing normally. Optional board defective
Fatal kernel error • System program defective •
Due to a control error, a RAM overflow occurred Controller board defective
819
during system processing. One of the following • Optional board defective •
messages was displayed on the operation panel. Replace controller firmware
 21

Self-diagnostics error: CPU [XXXX]: Detailed error

• System firmware problem •
820 code
Defective controller
CPU error

Code Description Causes

821 Self-diagnostics error: ASIC
Self-diagnostic error: HDD
• HDD defective • HDD harness
• HDD device busy for over 31 s. • After a
822 disconnected, defective • Controller
diagnostic command is set for the HDD, but
board defective
the device remains busy for over 6 s.
Self-diagnostic error: NIB [XXXX]: Detailed
823
error code
Self-diagnostic Error: RTC/optional
826
NVRAM
Self-diagnostic error: Standard SDRAM
827
DIMM [XXXX]: Detailed error code
Self-diagnostic error: ROM [XXXX]:
828
Detailed error code
Self-diagnostic error: Optional RAM
829
[XXXX]: Detailed error code
833 Self-diagnostic error 8: Engine I/F ASIC
835 Self-diagnostic error: Centronic device
838 Self-diagnostic Error: Clock Generator
USB NAND Flash ROM error
839
EEPROM error 1: EEPROM access
During the I/O processing, a reading error
occurred. The 3rd reading failure causes
840 Defective EEPROM
this SC code. During the I/O processing, a
writing error occurred
EEPROM error 2: EEPROM read/write
error Data in the EEPROM is overwritten
841
Mirrored data of the EEPROM is different for some reason.
from the original data in EEPROM.
Flash ROM verification error
Verification error of the flash ROM on the
Defective flash ROM (controller
842 controller board occurs
board)
This SC is logged at 1st error
detection.SC819 is issued at 2nd error
 22

detection.
SC819 is issued at 2nd error detection
Not supported by this machine • NIB
IEEE 1394 I/F error
(PHY), LINK module defective;
851 Driver setting incorrect and cannot be used
change the Interface Board •
by the 1394 I/F.
Controller board defective

Code Description Causes

Wireless LAN Error 1
During machine start-up, the machine can
• Wireless LAN card missing (was
853 get access to the board that holds the
removed)
wireless LAN, but not to the wireless LAN
card (Bluetooth).
Wireless LAN Error 2
During machine operation, the machine
• Wireless LAN card missing (was
854 can get access to the board that holds the
removed)
wireless LAN, but not to the wireless LAN
card (Bluetooth).
Wireless LAN error 3 • Wireless LAN card defective •
855 An error is detected on the wireless LAN Wireless LAN card connection
card (802.11a/g, g or Bluetooth). incorrect
Wireless LAN error 4 • Wireless LAN card defective • PCI
856 An error was detected on the wireless LAN connector (to the mother board)
card (Bluetooth). loose
USB I/F Error
• Bad USB card connection Replace
857 The USB driver is not stable and caused
the controller board
an error.
HDD Encryption unit error 1
A serious error occurs when data is
858
encrypted to update an encryption key with
the HDD encryption unit.
HDD Encryption unit error 2
A serious error occurs when the HDD data
859
is encrypted to update an encryption key
with the HDD encryption unit.
HDD startup error at main power on
• HDD is not initialized • Label data
• HDD is connected but a driver error is
860 is corrupted • Defective HDD
detected. • The driver does not respond
Initialize the HDD with SP5832-001.
with the HDD within 30 s.
861 HDD re-try failure • Harness between HDD and
 23

At power on, the HDD is detected. Power controller board disconnected,

supply to the HDD is interrupted after the defective • HDD power connector
system has entered the energy save disconnected • HDD defective •
mode, but after the HDD has been Controller board defective
awakened from the energy save mode, it
does not return to the ready status within
30 sec.
Bad sector number error
862 The number of bad sectors in the HDD • Defective HDD
(image data area) goes over 101.
• HDD defective Note: If the bad
sectors are generated at the image
HDD data read failure
partition, the bad sector information
The data written to the HDD cannot be
863 is written to NVRAM, and the next
read normally, due to bad sectors
time the HDD is accessed, these
generated during operation.
bad sectors will not be accessed for
read/write operation.
HDD data CRC error
During HDD operation, the HDD cannot
864 respond to a CRC error query. Data • HDD defective
transfer does not execute normally while
data is being written to the HDD.
HDD access error
HDD responded to an error during
865 • HDD defective.
operation for a condition other than those
for SC863, 864.
SD card error 1: Confirmation
The machine detects an electronic license
error in the application on the SD card in
the controller slot immediately after the
machine is turned on. The program on the
• Program missing from the SD card
SD card contains electronic confirmation
866 • Download the correct program for
license data. If the program does not
the machine to the SD card
contain this license data, or if the result of
the check shows that the license data in
the program on the SD card is incorrect,
then the checked program cannot execute
and this SC code is displayed.
SD card error 2: SD card removed
Insert the SD card, then turn the
867 The SD card in the slot is removed while
machine off and on.
the machine is on.
 24

Code Description Causes

• SD card not inserted correctly • SD card
SD card error 3: SC card access
defective • Controller board defective Note:
868 An error occurs while an SD card is
If you want to try to reformat the SC card,
used.
use SD Formatter Ver 1.1.
• Software defective: Turn the machine
off/on. If this is not the solution for the
Address book data error
problem, then replace the controller
The address book data cannot be
firmware. • HDD defective. • Do SP5846-
read from the HDD, SD card or
870 046 (Initialize All Setting & Addr Book) to
flash ROM on the controller where it
reset all address book data. • Reset the
is stored, or the data read from the
user information with SP5832-006 (HDD
media is defective.
Formatting– User Information). • Replace
the HDDs.
HDD mail receive data error
• The machine detects that the HDD
• HDD defective • The machine is turned off
is not operating correctly at power
while the HDD is being accessed. Do
872 on. • The machine detects that the
SP5832-007 to format the mail RX data on
HDD is not operating correctly (can
the HDD.
neither read nor write) while
processing incoming email.
HDD mail send data error
An error is detected on the HDD
1. Do SP5832-008 (Format HDD – Mail TX
immediately after the machine has
873 Data) to initialize the HDD. 2. Replace the
been turned on, or power has been
HDD
turned off while the machine has
used the HDD.
Delete All error 1: HDD
A data error is detected for the
1. Turn the main switch off/on and try the
HDD/NVRAM after the Delete All
operation again. 2. Install the
874 option has been used. Note: The
DataOverwriteSecurity Unit again. For
source of this error is the
more, see “Installation”. 3. HDD defective
DataOverwriteSecurity Unit (D362)
running from an SD card.
Delete All error 2: Data area
An error occurs while the machine
deletes data from the HDD. Note: Turn the main switch off/on and try the
875
The source of this error is the operation again
DataOverwriteSecurity Unit (D362)
running from an SD card.
Log Data Error
876 An error is detected in the handling
of the log data at power on or
 25

during machine operation. This can

be caused by switching the
machine off while it is operating.
HDD DataOverwriteSecurity SD
card error
The 'all delete' function cannot be • Defective SD card (D362) • SD card
877
executed but the (D362) not installed
DataOverwriteSecurity Unit (D362)
is installed and activated.
878 USB Flash Error
File Format Converter (MLB) error
A request to get access to the MLB
880 • MLB defective, replace the MLB
is not answered within the specified
time.
Authentication area error
Error data in an authentication application
881 Authentication application error is
reaches the management limit.
detected.
Software performance error
If the processing program shows
Controller board defective
899 abnormal performance and the
Software defective
program is abnormally ended, this
SC is issued.
Electrical total counter error • NVRAM incorrect type • NVRAM defective
900 The total counter contains • NVRAM data scrambled • Unexpected
something that is not a number error from external source
Printer error 1
• Software defective; turn the machine
An internal application error was
920 off/on, or change the controller firmware •
detected and operation cannot
Insufficient memory
continue.
Printer font error
• A necessary font is not found in the SD
921 A necessary font is not found in the
card. • The SD card data is corrupted.
SD card.

Code Description Causes

Net File function error
The NetFile file management on the HDD cannot be
• Refer to the four
used, or a NetFile management file is corrupted and
925 procedures below
operation cannot continue. The HDDs are defective
(Recovery from SC 925).
and they cannot be debugged or partitioned, so the
Scan Router functions (delivery of received faxes,
 26

document capture, etc.), Web services, and other

network functions cannot be used. HDD status codes
are displayed below the SC code.
Software error 1
• Software defective, re-
990 The software performs an unexpected function and
boot
the program cannot continue.
Software error 2
The software performs an unexpected function. • Software defective, re-
991
However, unlike SC990, recovery processing allows boot
the program to continue.
• An error undetectable by
Undefined error
992 any other SC code
Defective software program
occurred
Application Item Error
The number of executed application items on the • Too much executed
994
operation panel reach the maximum limit for the application items
operation panel structure.
Controller Board Mismatch
• Wrong controller board
995 The information on the controller board does not
installed
match that of the machine
• Software bug • A RAM or
Software Error 3: Cannot select application function DIMM option necessary
997 An application does not start after the user pushed for the application is not
the correct key on the operation panel. installed or not installed
correctly.
Software Error 4: Application cannot start • Software bug • A RAM or
Register processing does not operate for an DIMM option necessary
998 application within 60 s after the machine power is for the application is not
turned on. No applications start correctly, and all end installed or not installed
abnormally. correctly.