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Ricoh Aficio MP6500SP Trouble Error Codes List page 1 (from 14)
2
• 1 s after power on, the SYDI signal goes high, but the disconnected
SBU ID could not be read after 3 attempts. • Harness (shielded
cable) between the VIB,
BCU is disconnected
• Copy data security card
corrupted
Copy data security unit error B828
• The board is not
165 The copy data security option is installed by not operating
installed or the board is
correctly.
defective
• IPU board defective
• CIS lamp defective
• CIS power supply
board defective
• CIS lamp regulator
defective
CIS lamp abnormal
• Harness between lamp
After the CIS lamp trigger goes on, the CIS lamp is not
and lamp regulator is
detected on. Detecting the lamp on or off determines the
181 disconnected.
peak white level value for shading correction. (If the peak
• Harness between CIS,
level is determined to be below a certain level, the CIS
ADF is disconnected
lamp is judged to be off.)
• CIS exposure glass
dirty.
• White roller dirty or
installed incorrectly
• CIS unit defective
• CIS unit defective
• CIS exposure glass
CIS auto adjust error
183 dirty
Automatic adjustment of the CIS unit failed.
• White roller dirty or
installed incorrectly
CIS transmission error
When the CIS is powered on, the ADF detects one of the
• CIS unit defective
following abnormal conditions on the CIS unit:
• Harness between the
184 • The SOUT signal does not go high within 1 s after power
CIS, ADF is
on.
disconnected
• The SOUT signal goes high within 1 s after power on, but
the SBU ID cannot be read after 3 attempts.
• The polygon mirror
motor PCB connector is
loose, broken, or
Polygon mirror motor error 1: Timeout at ON
defective
The polygon mirror motor unit did not enter "Ready" status
202 • Polygon mirror motor
within 20 sec. after the motor was turned on, or within 20
PCB defective
sec. after the speed of rotation was changed.
• Polygon mirror motor
defective
• IPU defective
203 Polygon mirror motor error 2: Timeout at OFF • The polygon mirror
5
The polygon mirror motor did not leave "Ready" within 3 motor PCB connector is
sec. after the motor was switched off. (The XSCRDY signal loose, broken, or
did not go HIGH (inactive) within 3 sec.) defective
• Polygon mirror motor
PCB defective
• Polygon mirror motor
defective
• IPU defective
• Electrical oise
interference on the line
with the motor signals
Polygon mirror motor error 3: XSCRDY signal error
• Polygon mirror motor
The polygon mirror motor "Ready" signal went inactive
PCB connector loose,
204 (HIGH) while the motor was operating at normal speed,
broken, defective
even though the motor was neither switched off nor was
• Polygon mirror motor
there a request for a change in speed.
PCB defective
• Polygon mirror motor
defective
• Electrical noise on the
line with the motor
signals
Polygon mirror motor error 4: Unstable timeout
• Polygon mirror motor
The "Ready" signal (XSCRDY) was detected as unstable
205 PCB connector loose,
for more than 20 sec. while the polygon mirror motor was
broken, defective
operating at normal speed.
• Polygon mirror motor
PCB defective
• IPU defective
higher than VG (grid voltage). -or- When adjusting VD (drum harness disconnected
surface potential of black areas after exposure), even after 5 • Potential sensor
adjustments of VG (charge corona grid potential), VD could connector defective or
not be set in the target range (– 800±10 + VL + 130V) disconnected
• IOB defective
• OPC connector
defective
• Development power
pack defective
• Charge corona unit
worn out, dirty
• Potential sensor
defective
• Potential sensor
Potential sensor calibration error 4 harness disconnected
During drum potential sensor calibration when adjusting the • Potential sensor
314 drum potential (VH) for LD power adjustment, the first time the connector defective or
VH pattern is made, the drum potential sensor detects that disconnected
VH is more than 500V: VH > |–500 + VL + 130| V • IOB defective
• OPC connector
defective
• LD defective
• Potential sensor
defective
• Potential sensor
harness disconnected
Potential sensor calibration error 5 • Potential sensor
During drum potential sensor calibration, when –100V is connector defective or
315
applied to the drum, the output value is out of the prescribed disconnected
range • IOB defective
• OPC connector
defective
• Development power
pack defectiv
• Potential sensor
defective
• Potential sensor
harness disconnected
Potential sensor calibration error 6 • Potential sensor
During drum potential sensor calibration, when –800V is connector defective or
316
applied to the drum, the output value is out of the prescribed disconnected
range. • IOB defective
• OPC connector
defective
• Development power
pack defective
Potential sensor calibration error 7 • Potential sensor
317
During drum potential sensor calibration, when VL is adjusted, defective
8
the pattern surface potential VL pattern is not within range 0V • Potential sensor
~ –400V. (VL is the potential after exposing a white pattern.) harness disconnected
• Potential sensor
connector defective or
disconnected
• IOB defective
• OPC connector
defective
• Charge corona power
pack defective
• Development power
pack defective
• BICU board defective
F-GATE error
• PCI bus between
321 The laser writing signal (F-GATE) for the IPU does not go
controller board, BICU
LOW within 60 s.
board defective
• Harness between
detector and I/F
disconnected or
Laser synchronization detector error
damaged
After the polygon motor reaches standard rotation speed and
322 • Detector is installed
the LD unit fires for 500 ms, the laser synchronization
incorrectly
detector does not generate a signal
• Detector board is
defective
• IPU board defective
9
adjustment of the TD sensor has been achieved. • Toner bottle motor defective
Switching the machine off and on will cancel the SC Note: When the TD sensor is
display, but does not release ID sensor toner supply. defective, the toner supply is
controlled using pixel count
and the ID sensor.
TD sensor adjustment error 2
During the TD sensor auto adjustment, the TD sensor
• TD sensor defective
output voltage (Vt) does not enter the target range (3.0
• TD sensor harness
± 0.1V) within 20 s. When this error occurs, the display
disconnected
342 of SP2-906-1 reads 0.00V. Note: This SC is released
• TD sensor connector
only after correct adjustment of the TD sensor has
disconnected or defective
been achieved. Switching the machine off and on will
• IOB defective
cancel the SC display, but does not release ID sensor
toner supply.
• Development power pack
Development output abnormal
defective
The high voltage applied to the development unit is
345 • Development bias leak due
detected 10 times higher than the upper limit (45%) of
to poor connection, defective
PWM.
connector
• ID sensor defective
• ID sensor harness
disconnected
• ID sensor connector
ID sensor error 1 defective
One of the following ID sensor output voltages was • IOB defective
350
detected twice consecutively when checking the ID • ID sensor pattern not written
sensor pattern. Vsp . 2.5V Vsg < 2.5 Vsp = 0V Vsg = 0 correctly
• Incorrect image density
• Charge power pack
defective
• ID sensor dirty
• ID sensor defective
• ID sensor harness
disconnected
• ID sensor connector
ID sensor error 2
defective • IOB defective
The ID sensor output voltage is 5.0V and the PWM
351 • ID sensor pattern not written
signal input to the ID sensor is 0 when checking the ID
correctly
sensor pattern.
• Incorrect image density
• Charge power pack
defective
• ID sensor dirty
• ID sensor defective
ID sensor error 3 • ID sensor harness
For 2 s during the ID sensor pattern check, the ID disconnected
352
sensor pattern edge voltage is not 2.5V or the pattern • ID sensor connector
edge is not detected within 800 ms. defective
• IOB defective
11
pushed it in 3 times.
• If the operator cycles the machine
off/on before the 3rd opening and
closing of the tray, the 3-count is
reset.
• Tray lift motor defective or
disconnected
• Paper or other obstacle trapped
between tray and motor
• Pick-up solenoid disconnected or
blocked by an obstacle
Tray 2 lift malfunction
• Too much paper loaded in tray
• The lift sensor is not activated within 10
Note (B246)
seconds after the tray lift motor starts lifting the
• At first, the machine displays a
502 bottom plate.
message asking the operator to
• When the tray lowers, the tray lift sensor does
reset the tray.
not go off within 1.5 sec.
• This SC will not display until the
• Tray overload detected when the tray is set.
operator has pulled the tray out and
pushed it in 3 times.
• If the operator cycles the machine
off/on before the 3rd opening and
closing of the tray, the 3-count is
reset.
• Tray lift motor defective or
disconnected
• Paper or other obstacle trapped
between tray and motor
• Pick-up solenoid disconnected or
blocked by an obstacle
Tray 3 lift malfunction
• Too much paper loaded in tray
• The lift sensor is not activated within 10
Note (B246)
seconds after the tray lift motor starts lifting the
• At first, the machine displays a
503 bottom plate.
message asking the operator to
• When the tray lowers, the tray lift sensor does
reset the tray.
not go off within 1.5 sec.
• This SC will not display until the
• Tray overload detected when the tray is set.
operator has pulled the tray out and
pushed it in 3 times.
• If the operator cycles the machine
off/on before the 3rd opening and
closing of the tray, the 3-count is
reset.
• Tray lift motor defective or
Tray 4 lift malfunction
disconnected
• The lift sensor is not activated within 10
• Paper or other obstacle trapped
seconds after the tray lift motor starts lifting the
between tray and motor
504 bottom plate.
• Pick-up solenoid disconnected or
• When the tray lowers, the tray lift sensor does
blocked by an obstacle
not go off within 1.5 sec.
• Too much paper loaded in tray
• Tray overload detected when the tray is set
Note (B246)
14
ver
defective
17
than 1,000 pulses when moving away from home position • Jogger motor defective
(not rotating)
• Finisher main board
defective
• Harness disconnected
or defective
• Stack feed-out belt HP
sensor loose, broken,
Feed-Out Belt Motor (B478) defective
723 The pawl of the feed-out belt did not return to the home • Feed-out belt motor
position during the prescribed time after 2 attempts to detect defective
• Finisher control board
defective
• Staple hammer HP
sensor loose, broken,
defective
• Electrical overload on
Finisher staple hammer motor error (B478)
the stapler drive PCB
724 The staple hammer motor did not return to the home position
elect
within the prescribed time (340 ms).
• Staple hammer motor
defective
• Finisher main board
defective
• Stack feed-out HP
sensor defective
• Harness disconnected
Finisher stack feed-out motor error B140
or defective
The stack feed-out belt HP sensor does not activate within the
725 • Stack feed-out motor
prescribed number of pulses after the stack feed-out motor
defective
turns on and does not activate after 2 retries.
• Finisher main board
defective
• Motor overload
• Exit guide open sensor
loose, broken, defective.
Exit guide motor B246
• Exit guide motor
725 The status of the exit guide sensor did not change at the
defective
prescribed time during operation of the exit guide.
• Finisher main board
defective
• Upper tray paper
height sensor defective
Finisher upper tray lift motor error B140 • Sensor harness
The paper height sensor does not activate within the disconnected, defective
726
prescribed time after the upper tray lift motor turns on, or the • Tray lift motor defective
sensor remains on after the motor reverses to lower the tray. • Finisher main board
defective
• Tray lift motor overload
726 Front shift jogger motor error (B703) B246 • Shift jogger motor
20
The sides fences do not retract within the prescribed time after disconnected, defective
the shift jogger motor switches on. The 1st detection failure • Shift jogger motor
issues a jam error, and the 2nd failure issues this SC code. overloaded due to
obstruction
• Shift jogger HP sensor
disconnected, defective
• Stapler rotation motor
defective
• Poor stapler rotation
Finisher stapler rotation motor error B140 motor connection
The stapler motor switches on but the motor does not return to • Stapler rotation sensor
727
the home position within the prescribed number of pulses. defective
After 2 counts, the SC is logged as a jam. • Finisher main board
defective
• Rotation motor
overload
• Motor harness
Rear shift jogger motor (B703) B246 disconnected, loose,
The side fences do not retract within the prescribed time after defective
727
the shift jogger motor switches on. The 1st detection failure • Motor defective
issues a jam error, and the 2nd failure issues this SC code. • Motor overload
• HP defective
• Motor harness
Shift jogger retraction motor error (B703) B246 disconnected, loose,
The side fences do not retract within the prescribed time after defective
728
the retraction motor switches on. The 1st detection failure • Motor defective
issues a jam error, and the 2nd failure issues this SC code. • Motor overload
• HP defective
• Stapler movement
motor defective
• Finisher main board
defective
• Stapler movement
motor overload
• Shift tray HP sensor
of the upper tray
disconnected,
Finisher Tray 1 shift motor error B246 defective
The shift roller HP sensor of the upper tray does not activate • Shift tray motor of the
730 within the prescribed time after the shift tray starts to move upper tray is
toward or away from the home position. The 1st detection failure disconnected,
issues a jam error, and the 2nd failure issues this SC code defective
• Shift tray motor of the
upper tray overloaded
due to obstruction
• Shift roller HP sensor
defective
• Sensor harness
disconnected,
Finisher shift roller motor error
defective
The shift roller HP sensor does not activate within the
732 • Shift roller motor
prescribed time after the shift roller motor turns on. After 2
defective
counts, the SC is logged as a jam.
• Finisher main board
defective
• Shift roller motor
overload
• Paper height sensor
1 or 2 defective
• Sensor harness
Finisher lower tray lift motor error
disconnected,
After the lift motor switches on to lift the tray, paper height
defective
sensor 2 does not detect the top of the paper stack, or after the
733 • Tray lift motor
motor reverses to lower the stack the top of the stack remains
defective
detected (the status of paper height sensor 1 does not change).
• Finisher main board
After 2 counts, the SC is logged as a jam.
defective
• Tray lift motor
overload
• Jogger HP sensor
Finisher pre-stack motor error defective
• The pre-stack motor starts but does not return to the home • Sensor harnesses
position within 400 pulses. After 2 counts, the SC is logged as a disconnected,
735 jam. defective
• Motor does not return to the home position within 280 pulses • Pre-stack motor
immediately before or after prestacking. After 2 counts, the SC defective
is logged as a jam. • Finisher main board
defective
22
• Pre-stack motor
overload
• Guide plate HP
sensor defective
• Sensor harness
disconnected,
Finisher paper exit guide plate motor error
defective
The paper exit guide plate motor starts but the paper exit guide
736 • Paper exit guide plate
plate HP sensor does not activate within 750 ms. After 2 counts,
motor defective
the SC is logged as a jam
• Finisher main board
defective
• Guide plate motor
overload
• Staple waste hopper
Trimmed staple waste hopper full full
737
The hopper that holds the waste from staple trimming is full. • Staple waste sensor
defective
• HP sensor defective
• Harness
disconnected,
Finisher pressure plate motor error
defective
738 The pressure plate motor switches on but does not return to the
• Motor defective
home position within the prescribed time after 2 counts
• Finisher main board
defective
• Motor overload
• Plate HP sensor
defective
• Harness
disconnected,
Finisher folder plate motor error defective
739 The folder plate motor turns on but the plate does not return to • Folder plate motor
the home position within the prescribed time for 2 counts defective
• Finisher main board
defective
• Folder plate motor
overload
• HP sensor defective
• Harness
disconnected,
defective
Finisher front saddle-stitch stapler motor error B140
• Stapler motor
740 Saddle-stitch stapler motor fails to operate within 450 ms within
defective
2 counts..
• Finisher main board
defective
• Stapler motor
overload
740 Finisher corner stapler motor error B246 • Staple jam
23
The stapler motor does not switch off within the prescribed time • Number of sheets in
after operating. The 1st detection failure issues a jam error, and the stack exceeds the
the 2nd failure issues this SC code. limit for stapling
• Stapler motor
disconnected,
defective
• HP sensor defective
• Harness
disconnected,
defective
Finisher rear saddle-stitch stapler motor error B140
• Stapler motor
741 Saddle-stitch stapler motor fails to operate within 450 ms within
defective
2 counts..
• Finisher main board
defective
• Stapler motor
overload
• Stapler rotation motor
disconnected,
defective
Finisher corner stapler rotation motor error B246
• Stapler rotation motor
The stapler does not return to its home position within the
741 overloaded due to
specified time after stapling. The 1st detection failure issues a
obstruction
jam error, and the 2nd failure issues this SC code.
• Stapler rotation HP
sensor disconnected,
defective
• HP sensors defective
• Harness
disconnected,
Finisher jogger side fence motor error B140
defective
742 The jogger motor turns on but the side fences to not return to
• Motor defective
the home position within 340 pulses for 2 counts.
• Finisher main board
defective
• Motor overload
motor disconnected
• Shift jogger motor defective
• Shift jogger fence lift motor
defective
• Finisher main control board
defective
Booklet stapler motor error 1 B246
• Front motor disconnected,
The front stapler unit saddle-stitch motor does not start
defective
743 operation within the specified time. The 1st detection
• Front motor overloaded due to
failure issues a jam error, and the 2nd failure issues
obstruction
this SC code.
Booklet stapler motor error 2 B246
• Rear motor disconnected,
The rear stapler unit saddle-stitch motor does not start
defective
744 operation within the specified time. The 1st detection
• Rear motor overloaded due to
failure issues a jam error, and the 2nd failure issues
obstruction
this SC code.
• Bottom plate position sensor
Cover interposer bottom plate motor error B140 defective
• The bottom plate motor turns on to raise the bottom • Bottom plate HP sensor
plate but the plate position sensor does not detect the defective
750 plate within 3 s. • Bottom plate motor defective
• The bottom plate motor reverses to lower the bottom • Cover sheet feeder main board
plate but the bottom plate HP sensor does not detect defective
the plate within 3 s. • Harnesses disconnected,
defective
• Tray lift motor disconnected,
Finisher tray 1 (upper tray lift) motor error B246 defective • Upper tray paper
The upper tray paper height sensor does not change height sensor disconnected,
750 its status with the specified time after the tray raises or defective
lowers. The 1st detection failure issues a jam error, • Finisher main board connection
and the 2nd failure issues this SC code. to motor loose
• Finisher main board defective
• Upper stopper motor defective
• Upper stopper motor
disconnected, connector
Z-Folding unit error 3 B140
defective
753 The HP sensor of the upper stopper motor does not go
• Upper stopper motor HP
off after the stopper moved 128.7 mm.
sensor disconnected, defective
• Z-Fold main control board
defective
• Motor harness disconnected,
loose, defective
Return roller motor error B246
• Motor overloaded
753 Occurs during the operation of the lower tray pressure
• Home position sensor harness
motor.
disconnected, loose, defective
• Home position defective
754 Z-Folding unit error 4 B140 • Fan motor defective
25
2000 ms after the fan motor switched on, the lock • Fan motor disconnected
signal did not release. • Fan motor locked because of
too much load
• Z-Fold main control board
defective
• Fan motor connected loose,
Z-Fold Unit Fan Motor Error B246
broken defective
754 The motor lock signal failed to release within 2 sec.
• Fan motor defective
after the Z-fold unit fan motor turned on.
• Fan blocked by an obstruction
• Paper dust on the sensor
• Sensor disconnected, defective
Z-Folding unit error 5 B140 • Reflector plate dirty, or out of
755
The fold timing sensor does not operate correctly. position
• Z-Fold main control board
defective
• Paper dust on the sensor
• Sensor disconnected, defective
Z-Folding unit error 6 • Reflector plate dirty, or out of
756
The leading edge sensor does not operate correctly. position
• Z-Fold main control board
defective
Z-Folding unit error 7
• EEPROM defective, replace Z-
757 The machine could not write to the EEPROM two
Fold main control board
times (one after the other).
• Punch HP sensor
Finisher punch motor error
disconnected, defective
The punch HP sensor is not activated within the
• Punch motor disconnected,
760 specified time after the punch motor turned on. The 1st
defective
detection failure issues a jam error, and the 2nd failure
• Punch motor overload due to
issues this SC code.
obstruction
• Folder plate HP sensor
Finisher folder plate motor error
disconnected, defective
The folder plate moves but is not detected at the home
• Folder plate motor
761 position within the specified time. The 1st detection
disconnected, defective
failure issues a jam error, and the 2nd failure issues
• Folder plate motor overloaded
this SC code.
due to obstruction.
26
• Lower stopper HP
sensor disconnected,
defec
• Upper stopper motor
disconnected, defective
Z-Fold upper stopper motor • Upper stopper motor
The upper stopper was not detected at the home position overloaded due to
782
after the motor remained on long enough to move it 128.7 obstruction
mm. • Upper stopper HP
sensor disconnected,
defective
• Fold timing sensor
connector loose, broken,
defective
Z-fold timing unit fold timing sensor adjustment error • Fold timing sensor
784 The A/D (Digital/Analog) input value did not change even defective
after the D/A (Digital/Analog) output value changed. • Fold timing sensor,
mylar covered with
paper dust
• Mylar disconnected
• Leading edge sensor
connector loose, broken,
defective
Z-fold leading edge sensor adjustment error • Leading edge sensor
785 The A/D input value did not change even after the D/A defective
output value changed • Leading edge sensor,
mylar covered with
paper dust
• Mylar disconnected
Z-fold EEPROM error
786 The write operation to the Z-folding EEPROM failed after 2 • EEPROM defective
attempts
• If the hopper is full,
empty the hopper
Finisher staple trimming hopper full
790 • If the hopper is not full,
The staple waste hopper is full of cut staples
the hopper full sensor is
disconnected, defective
Monitor Error • OS Flash ROM data
This is a file detection and electronic file signature check defective; change the
error when the boot loader attempts to read the controller firmware
817
selfdiagnostic module, system kernel, or root system files • SD card data
from the OS Flash ROM, or the items on the SD card in the defective; use another
controller slot are false or corrupted. SD card
While the system program is running, a bus hold or switch off/on, or change the
interrupt program goes into an endless loop, controller firmware if the problem
preventing any other programs from executing. cannot be solved
• Controller board defective
• Controller option malfunction
Fatal kernel error • System program defective
Due to a control error, a RAM overflow occurred • Controller board defective
819
during system processing. One of the following • Optional board defective
messages was displayed on the operation panel. • Replace controller firmware
Self-diagnostic error 2: ASIC
The ASIC provides the central point for the control of
821 bus arbitration for CPU access, for option bus and
SDRAM access, for SDRAM refresh, and for
management of the internal bus gate.
822 Self-diagnostic error 3: HDD
• NVRAM defective
Self-diagnostic error 4: NVRAM • Controller board defective
824 NVRAM device does not exist, NVRAM device is • NVRAM backup battery
damaged, NVRAM socket damaged exhausted
• NVRAM socket damaged
826 Self-diagnostic error 6: NVRAM (option NVRAM)
Self-diagnostic error 7: ROM
• Measuring the CRC for the boot monitor and • Software defective
828 operating system program results in an error. • Controller board defective
• A check of the CRC value for ROMFS of the entire • ROM defective
ROM area results in an error
833 Self-diagnostic error 8: Engine I/F ASIC
834 Self-diagnostic error 9: Optional Memory RAM DIMM
Net I/F error
• IP address setting incorrect
• Duplicate IP addresses.
850 • NIB (PHY) board defective
• Illegal IP address.
• Controller board defective
• Driver unstable and cannot be used on the network.
• NIB (PHY), LINK module
IEEE 1394 I/F error
defective; change the Interface
851 Driver setting incorrect and cannot be used by the
Board
1394 I/F.
• Controller board defective
Wireless LAN Error 1
During machine start-up, the machine can get access • Wireless LAN card missing (was
853
to the board that holds the wireless LAN, but not to removed)
the wireless LAN card (802.11b or Bluetooth).
Wireless LAN Error 2
During machine operation, the machine can get • Wireless LAN card missing (was
854
access to the board that holds the wireless LAN, but removed)
not to the wireless LAN card (802.11b or Bluetooth).
29
external controller.
• Power outage at the
External Controller Error 6
EFI controller
While EAC (External Application Converter), the conversion
• EFI controller was
919 module, was operating normally, the receipt of a power line
rebooted
interrupt signal from the FLUTE serial driver was detected, or
• Connection to EFI
BREAK signal from the other station was detected.
controller loo
• Software defective;
Printer error 1 turn the machine off/on,
920 An internal application error was detected and operation or change the controller
cannot continue. firmware
• Insufficient memory
Printer error 2
• Font not on the SC
921 When the application started, the necessary font was not on
card
the SD card.
• HDD defective
NetFile Function Error
• Power supply to
• The NetFile file management on the HDD cannot be used,
machine cut occurred
or a NetFile management file is corrupted and operation
while writing data to
cannot continue.
HDD
925 • The HDDs are defective and they cannot be debugged or
• Software error
partitioned, so the Scan Router functions (delivery of received
• Please refer to the
faxes, document capture, etc.), Fabric services, and other
detailed descriptions
network functions cannot be used.( HDD status codes
below for recovery
displayed on the debug console are described below.)
procedures.
Scanner image setting error
953 The settings required for image processing using the scanner • Software defective
are not sent from the IPU.
Printer image setting error
954 The settings required for image processing using the printer • Software defective
controller are not sent from the IPU.
Memory setting error
955 The settings that are required for image processing using the • Software defective
memory are not sent from the IPU.
Printer ready error
964 The print ready signal is not generated for more than 17 • Software defective
seconds after the IPU received the print start signal.
• Controller (SIMAC)
Print image data transfer error board defective
984 After a data transfer begins from the controller to the engine • BICU defective
via the PCI bus, the transfer does not end within 15 s. • BICU - controller
disconnected
Scanned image data transmission error • Controller (SIMAC)
985 After a data transfer begins from the engine to the controller board defective
via the PCI bus, the transfer does not end within 3 s. • BICU defective
33
• BICU - controller
disconnected
• Controller (SIMAC)
Software error 1 board defective
986 The write parameter received by the write module at the • BICU defective
beginning of the setting table is NULL • BICU - controller
disconnected
Software error 2
• Software defective, re-
990 The software performs an unexpected function and the
boot
program cannot continue.
Software error 3
The software performs an unexpected function and the Software defective, re-
991
program cannot continue. However, unlike SC990, recovery boot
processing allows the program to continue.
(The shading data peak does not reach the plate dirty • Scanner mirror or scanner
specified threshold.) lens out of position or dirty • SBU
defective
• Scanner I/O board or SBU defective •
Scanner motor defective • Harness
Scanner home position error 1 between scanner I/O board and scanner
120 The scanner home position sensor does not motor disconnected • Scanner HP sensor
detect the on condition during scanning. defective • Harness between SBU and
HP sensor disconnected • Scanner wire,
timing belt, pulley, or carriage defective
• Scanner I/O board or SBU defective •
Scanner motor defective • Harness
Scanner home position error 2 between scanner I/O board and scanner
121 The scanner home position sensor does not motor disconnected • Scanner HP sensor
detect the off condition during scanning. defective • Harness between SBU and
HP sensor disconnected • Scanner wire,
timing belt, pulley, or carriage defective
• Scanner I/O board or SBU defective •
Scanner motor defective • Harness
Scanner home position error 3 between scanner I/O board and scanner
122 The scanner home position sensor does not motor disconnected • Scanner HP sensor
detect the home position during initialization. defective • Harness between SBU and
HP sensor disconnected • Scanner wire,
timing belt, pulley, or carriage defective
• Dirty exposure glass or optics section •
White level detection error
SBU board defective • BICU board
142 The white level cannot be adjusted within the
defective • Exposure lamp defective •
target during auto gain control.
Lamp stabilizer defective
BICU error
• The correct value is not input into ASIC1 on
• BICU board defective (defective
161 the BICU board when the main switch is
connection between ASICs)
turned on. • ASICs on the BICU board are not
recognized during scanning operation.
Serial number mismatch
Serial number stored in the memory is not
correct. NOTE: Check the serial number with • NVRAM defective • BICU replaced
195
SP5-811-002. If the stored serial number is without original NVRAM
incorrect, contact your product specialist for
details of how to solve the problem.
Polygon motor error
• The polygon motor starts operating. → The
lock signal is not detected within 20 seconds.
• The polygon motor starts operating. → The • Defective polygon motor • Defective
201
lock signal is detected within 20 seconds. → harness
After a 3second waiting time, no lock signal is
detected within 20 seconds. • The polygon
motor stops operating. → The lock signal is
35
The supply to the charge corona unit is continuously (OPC belt) • Defective high
output. → The unit operates at the maximum PWM voltage supply board • Defective
duty value for 60 milliseconds harness (BICU -high voltage
supply board)
• Defective PCU installation
Charge grid electrical leak (OPC belt) • Short circuit in the
The supply to the charge grid is continuously output. charge grid • Defective high
302
→ The returning voltage exceeds the target by 0.5 Volt voltage supply board • Defective
or more for 120 milliseconds. harness (BICU -high voltage
supply board)
Charge corona unit cleaner error
• Cleaning starts. → The lock signal is not detected
• Defective PCU installation
within 30 seconds. • Cleaning starts. → The cleaner
(OPC belt) • Defective cleaner •
starts to turn. → The lock signal is detected within 6
305 Incorrect charge corona unit
seconds. • The lock signal is detected while the unit is
installation • Toner fallen into the
moving away from the home position. → The next lock
cleaner drive mechanism
signal is detected within 6 seconds after the unit has
turned toward the home position.
• Short circuit in the
Development error 1 (K/Y)
development unit • Defective
A development process starts. → The returning
350 high voltage supply board •
voltage exceeds the target by 0.5 Volt or more for 60
Defective harness (BICU -high
milliseconds.
voltage supply board)
• Short circuit in the
Development error 2 (C/M)
development unit • Defective
A development process starts. → The returning
351 high voltage supply board •
voltage exceeds the target by 0.5 Volt or more for 60
Defective harness (BICU -high
milliseconds.
voltage supply board)
Development motor error
• The development motor starts or changes speed. →
The motor does not detect a 1-second lock signal
352 • Defective development motor
within 3 seconds. • The development motor starts. →
The lock signal is detected during normal operation. →
The lock signal is interrupted for 1 second or more.
• Short circuit in the image
1st transfer (image transfer) electric leakage (+) transfer unit • Defective image
Image transfer starts. → The process operates at the transfer belt • Defective high
400
minimum PWM duty value. The returned current voltage supply board • Defective
exceeds 1.8 V for 180 milliseconds. harness (BICU -high voltage
supply board)
• Short circuit in the image
1st transfer (image transfer) electric leakage (–) transfer belt • Defective high
401 Image transfer starts. → The negative (–) output is at voltage supply board • Defective
the maximum PWM duty value for 60 milliseconds. harness (BICU -high voltage
supply board)
410 2nd transfer (paper transfer) electric leakage (+) • Short circuit in the paper
37
Paper transfer starts. → The positive (+) output is at transfer unit • Defective high
the minimum PWM duty value. → The returning voltage supply board • Defective
voltage stays at 2.7 V or more for 60 milliseconds. harness (BICU -high voltage
supply board)
• Short circuit in the paper
2nd transfer (paper transfer) electric leakage (–)
transfer unit • Defective high
Paper transfer starts. → The negative (–) output is at
411 voltage supply board • Defective
the minimum PWM duty value. → The returning
harness (BICU -high voltage
voltage stays at 4.5 V or more for 60 milliseconds.
supply board)
• Right cover not closed •
Defective transfer roller contact
2nd transfer (paper transfer) disconnection (+)
mechanism • Defective high
412 Paper transfer starts. → The positive (+) output is at
voltage supply board • Defective
the maximum PWM duty value for 60 milliseconds.
harness (BICU -high voltage
supply board)
• Fusing bias short circuit •
Discharge error (fusing bias) Scratched fusing belt • Defective
420 The discharge circuit is operating at the maximum high voltage supply board •
PWM duty value for 60 milliseconds. Defective harness (BICU -high
voltage supply board)
• Short circuit in the discharge
Discharge plate error plate • Defective high voltage
421 During discharging, the leakage detection signal is low supply board • Defective
for 60 milliseconds. harness (BICU -high voltage
supply board)
• Short circuit in the transfer belt
Transfer belt cleaning error cleaning unit • Defective high
430 • Cleaning is operating at the maximum PWM duty voltage supply board • Defective
value for 60 milliseconds. harness (BICU -high voltage
supply board)
ID sensor error
The ID sensor is being calibrated (process control, • Defective ID sensor • Defective
480
step 1) → While the LED is off, the output voltage is connector
0.5 V or lower.
Transfer belt mark detection error
• Defective main motor • Image
• The main motor is operating; and the lock signal is
481 transfer belt out of position • Belt
detected. → The belt mark sensor signal does not
mark blurred or absent
change for 120 milliseconds.
3rd tray error
• The tray lift motor turns on. → The top of the paper
stack is not detected for 18 seconds. • The tray is set.
• Defective paper height sensor •
503 → The top of the paper stack is detected. → The
Defective tray lift motor
bottom plate is lowered. → The stack detection is not
cleared within 7 seconds. → These steps are
repeated 4 times.
4th tray error
• The tray lift motor turns on. → The top of the paper
stack is not detected for 18 seconds. • The tray is set.
• Defective paper height sensor •
504 → The top of the paper stack is detected. → The
Defective tray lift motor
bottom plate is lowered. → The stack detection is not
cleared within 7 seconds. → These steps are
repeated 4 times.
Duplex unit communication error
• Defective duplex unit board •
• A connection error occurs. • The signal is sent from
Defective BICU • Defective Ex-
515 the copier to the duplex unit every 3 seconds while
IOB • Defective connection (Main
paper is not transported by the unit. However, the
unit Duplex unit)
duplex unit does not respond within 5 seconds.
Fusing unit motor
• The motor starts or changes speed. → The lock
signal does not continue for 1 second within a
520 • Defective fusing unit motor
3second interval. • The motor starts. → The lock
signal is detected and operation proceeds normally.
→ The lock signal is interrupted for 1 second.
Paper feed motor error
• The motor starts or changes speed. → The lock
signal does not continue for 1 second within a
521 • Defective paper feed motor
3second interval. • The motor starts. → The lock
signal is detected and operation proceeds normally.
→ The lock signal is interrupted for 1 second.
Thermistor disconnection (heating roller)
• Defective thermistor •
The fusing unit starts warm up to the print ready
541 Thermistor loose connection •
temperature. → The temperature does not reach 7°C
Defective connector
for 10 seconds.
Fusing warm-up timeout (heating roller) • Defective lamp (loose
542 The main switch is turned on or a cover is closed. → connection, thermostat failure,
The heating roller does not reach the warm-up PSU, thermostat) • Incorrect
39
occurred.
Engine-to-controller response error
• Defective controller board • External
641 The controller has sent a frame with the RAPI
noise
protocol, but the engine does not respond.
Engine startup error
Just after the main power is turned on or the
machine is recovering from auto off mode, the
670 • Defective controller board
engine ready signal assertion fails. Just after
the main power is turned on, the engine does
not respond.
Controller-to-operation panel communication
• Controller stalled • Controller board
error at startup
installed incorrectly • Defective controller
After powering on the machine,
board • Operation panel connector loose
672 communication between the controller and
or defective • Poor connection of DIMM
operation panel does not begin, or the
and optional boards on the controller
communication is interrupted after a normal
board
startup.
SBU/IPU communication error
While data is sent between the scanner and • Defective scanner unit cable • Defective
685
BICU board, a communication error has SBU board • Defective BICU board
occurred.
PER command error
• Poor connection between BICU and
Some image data is transferred. → The
687 controller • Defective BICU • Defective
controller does not report the necessary
controller
memory address.
Finisher jogger motor error (500-sheet
finisher)
• Jogger HP sensor defective • Jogger
• The finisher jogger H.P sensor remains de-
motor defective • Defective finisher
720 activated for a certain time when returning to
control board • Defective BICU •
home position. • The finisher jogger H.P
Defective Ex-IOB • Incorrect installation
sensor remains activated for a certain time
when moving away from home position.
Finisher jogger motor error (1000-sheet
finisher)
• Jogger HP sensor defective • Jogger
The finisher jogger H.P sensor remains de-
motor defective • Defective finisher
722 activated for a certain time when returning to
control board • Defective BICU •
home position. The finisher jogger H.P sensor
Defective Ex-IOB • Incorrect installation
remains activated for a certain time when
moving away from home position.
• Staple jam • Stapler overload caused by
Finisher staple hammer motor error (1000-
trying to staple too many sheets • Staple
sheet finisher)
724 hammer motor defective • Defective
Stapling does not finish within 600 ms after
finisher control board • Defective BICU •
the staple hammer motor turned on.
Defective Ex-IOB • Incorrect installation
Finisher stack feed-out motor error (1000- • Stack feed-out HP sensor defective •
725
sheet finisher) Stack feed-out motor defective •
42
The stack feed-out belt H.P sensor does not Defective finisher control board •
activate within a certain time after the stack Defective BICU • Defective Ex-IOB •
feed-out motor turned on. Incorrect installation
Finisher tray lift motor error (1000-sheet
• Tray lift motor defective • Stack height
finisher)
sensor defective • Defective finisher
726 The stack height sensor does not activate
control board • Defective BICU •
within a certain time after the tray lift motor
Defective Ex-IOB • Incorrect installation
turned on.
• Staple jam • Stapler overload caused by
Finisher stapler motor error (500-sheet
trying to staple too many sheets • Stapler
finisher)
727 motor defective • Defective finisher
Stapling does not finish within a certain time
control board • Defective BICU •
after the stapler motor turned on.
Defective Ex-IOB • Incorrect installation
• Stack height lever solenoid defective •
Finisher paper stack height error (500-sheet
Stack height sensor defective • Lever
finisher)
sensor defective • Main control board
728 The stack height detection lever does not
defective • Defective finisher control
return to its home position before going to
board • Defective BICU • Defective IOB •
detect the stack height.
Incorrect installation
Finisher stapler motor error (1000-sheet
finisher) • Stapler motor defective • Stapler HP
The stapler does not return to its home sensor defective • Poor stapler motor
730 position within a certain time after the stapler connection • Defective finisher control
motor turned on. The stapler H.P sensor does board • Defective board • Defective BICU
not activate within a certain time after the • Defective Ex-IOB • Incorrect installation
stapler motor turned on.