Human Relation

1.Listen patiently to the costumer’s demand/concerns.

(Matiyagang nakikinigsa mga pangangailangan ng kustomer.)

2.Use simple or easy to understand words when dealing with customers.

( Gumagamit ng simple o madaling maunawaan na salita kapag nakikipag usap sa kustomer.)

3.Display courtesy and show appreciation to customers by saying “Thank You”, “You’re
welcome”,etc.
(Pagpapakita ng pagpapahalaga sa mga kustomer sa pamamagitan ng pagsabi ng “Salamat
Po”, “Walang Anuman”, at iba pa.)

4.Use positive and appropriate words or statements when dealing with clients.
(Gumagamit ng mga positibo at angkop na mga salita o pangungusap sa pakipag usap sa kliye
nte.)

5.Keep the customer well-informed of the institution's policies and services.

( Pagpapabatid sa mga kustomer ng mga patakaran at sebisyo ng institusyon.)

6.Deal with costumers cordially and respectfully.

(Nakikipag-ugnayan sa kostuer ng may paggalang)

7. Maintains a positive relationship with customers even when they have unpleasant attitude.
(Nagpapanatili ng isang positibong relasyon sa mga customer kahit na mayroon silang hindi
kasiya-siyang ugali.)

8. Shows patience among the employees and costumers.

( Nagpapakita ng pasensya sa mga empleyado at customer.)

9. Shows friendly gestures and action.

( Nagpapakita ng magiliw na kilos.)

10. Treat the employee and client fairly.

(Pinakikisamahan ang empleyado at kliyente nang patas.)

11.Shows energy and willingness to perform task even not told to do so.
(Nagpapakita ng lakas at pagpayag na maisagawa ang gawain kahit na hindi sinabihan na
gawin ito.)

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Organizational Commitment
1.Committed to improve quality services. 
(Nakatuon sa serbisyo para sa ikagagandang kalidad nito) 

2.Committed to the success of the company. 

(Nakatuon sa trabaho para sa  ikatatagumpay ng kumpanya) 

3.Committed to serve the company. 

(Nakatuon para serbisyuhan ang kumpanya.) 

4.Committed to customer service. 

(Naktuon sa pagbibigay ng magandang  serbisyo sa kustomer.) 

5.Committed to work together. 

(Nakatuon para tulungan ng magkasama ang mga namamahala sa kumpanya.) 

Job Satisfaction
1.Enjoy working at the company. 
(Masayang nagtatrabaho sa kumpanya.) 

2.Satisfied with their job responsibilities. 

(Kuntento sa kanilang tungkulin sa  trabaho.) 

3.Proud to tell that he/she is part of the company.) 

(Pinagmamalaki na sila ay bahagi ng kumpanya.) 

4.Have fulfillment from doing their job. 

(Nakakatanggap ng personal na kasiyahan sa paggawa ng  kanilang trabaho.)  
5.Feel that they are importants part of the company. 
(Pinaparamdam na sila ay bahagi ng  kumpanya.)

Work Performance 

1.Work to the best of their abilities. 

(Binibigay ang lahat ng kanilang makakaya.) 

2.Able to maximize their potential. 

(Nalalawakan ang kanilang potensyal.) 

3.Make sure that meet the demands. 

(Sinisiguradong sinusunod ang kagustuhan ng kostumer.) 

4.Do what is right and ethical. 

(Gumagawa ng mabuti at pagpiling Tama at mali.) 

5.Follow rules and regulations. 

(Sumusunod sa panuntunan at reguslasyon sa kumpanya.)