SITXHRM001 - Student Assessment Tool

COACH OTHERS IN
JOB SKILLS
SITXHRM001
Student Assessment Tool

NEW YORK COLLEGE
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New York College Pty Ltd trading as New York College V1.0 December 2018
ACN 610 034 985 ABN 70 610 034 985 TOID 41532 CRICOS 03502J
Website: www.newyorkcollege.edu.au Phone: + 61 07 3848 4354
1009 Ipswich Road, Moorooka, QLD 4105 2
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Assessment Summary Sheet

Unit SITXHRM001 Coach others in job skills
Pre-Requisite Units NIL
Student Name
Student I.D. Number

Result
Please attach assessment evidence to this form
S = Satisfactory
NS = Not Satisfactory
Final Assessment Result for this Unit
NA = Not Assessed
Date of assessment: Assessment 1 Assignment S | NS | NA
Date of assessment: Assessment 2 Practical Observation S | NS | NA
Unit Outcome  Competent  Not Yet Competent  Not Assessed

Re-assessment Required  Yes  No
This form is to be completed by the assessor and used a final record of student competency.
All student submissions including any associated assessment cover sheets (outlined below) are to be
attached to this cover sheet before placing on the students file.
Student results are not to be entered onto the Student Database unless all relevant paperwork is completed
and attached to this form.
Assessor Feedback:
Student Declaration: Assessor Declaration:

I declare that the evidence I have submitted for this unit Assessor:
of competency is my own work and that: I declare that I have conducted a fair, valid, reliable and
 I have been assessed in this unit. flexible assessment of this assignment in accordance to the
 I have been provided with feedback. Principles of Assessment and the Rules of Evidence as
 I have been advised of my result. outlined in the Standards for RTOs 2015.
 I am aware of my appeal rights.
I have provided appropriate feedback. I also declare that I
have undertaken the indicated assessment integrity
checks:
 Check for plagiarism
 Check for Copying/Collusion/Authenticity (learner’s
Student name: ____________________ own work)
 Cheating or use of model answers
Signature: _____________________ Assessor name: ___________________
Signature: ____________________________
Date: ____/_____/_____ Date: ____/_____/_____
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Unit Summary
The purpose of assessment for this unit is to gather evidence of the student’s competence
against the elements, as well as skills and underpinning knowledge, required to Coach others in
job skills.
This unit describes the performance outcomes, skills and knowledge required to provide on-the-
job coaching to colleagues. It requires the ability to explain and demonstrate specific skills,
knowledge and procedures and monitor the progress of colleagues until they are able to operate
independently of the coach.
The unit applies to experienced operational personnel and to supervisors and managers who
informally train other people in new workplace skills and procedures.
It applies to all tourism, hospitality and event sectors.
No occupational licensing, certification or specific legislative requirements apply to this unit at the
time of publication.
Elements of the unit
1. Prepare for on-the-job coaching..
2. Coach colleagues on-the-job.
3. Follow-up coaching.
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Overview of Assessments
SITXHRM001 Coach others in job skills
There are two (2) assessment tasks in this unit, and you must complete all assessments satisfactorily
in order to be marked competent in this unit.
The assessment for SITXHRM001 consists of:
Assessment 1 – Assignment
This assessment consists of 2 parts, Part A and Part B.
Part A
For the purpose of this assessment you are required to identify the coaching needs of 4 different
colleagues and prepare 4 coaching sessions of maximum 15 minute duration for each need
identified. Coaching needs may vary and can include e.g. precision cuts, specific preparation
techniques for dishes, safe use of equipment; table setting for different occasions, serviette folding;
spot removal in housekeeping, making beds; preparing for event registration/set-up etc. to name a
few examples for possible coaching needs in various departments of hospitality, tourism and events.
You are required to address all questions to achieve competence. Your trainer will provide you with
instructions for time frames and dates to complete this assessment.
Part B
In this part of the assessment you are required to provide suggestions, supported by examples how
1. you will deal with and overcome performance problems during coaching sessions,
2. you will encourage further training and provide for application of the learnt skills as well as
transferring these skills to new tasks where applicable,
3. you will provide for monitoring of the learnt tasks to address performance problems or
follow up on coaching.
Once completed, carefully read the responses you have provided and check for completeness. Your
trainer will provide you with feedback and the result you have achieved.
The criteria set out in the checklist provide a general guideline for the details you need to provide for
this assessment for this assessment.
Assessment 2 – Practical observation

1. You will be observed coaching colleagues in tasks over 4 instances as identified in Assessment 1.
2. Each session is limited to 15 minutes or as detailed in your sessions plans you have established in
assessment 1.
3. The marking criteria below provide a guideline of what will be observed during your coaching
sessions.
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Information for Students

Please read all the information given to you when you receive this assessment guide. If you do not
understand any part of this assessment guide please inform your assessor/trainer.
To achieve competency you must satisfactorily complete all assessment tasks within the date and
time allotted by your assessor/trainer. This will demonstrate that you have all the required skills,
knowledge for this unit. An overview of the skills and knowledge to be assessed in this unit is
provided in this Assessment Guide.
Students who present copied or plagiarised assessments are considered participants in the act of
academic misconduct which would lead to disqualification of their submitted work. (Read the
section on Plagiarism and Assessment Dishonesty below.)
The assessments are intended to be equitable, fair and flexible. All the information, skills and
knowledge being assessed by the assessments has been based on theory and skills delivered to you
during classes, and meet the requirements of the unit of competency.
Submitting Assessment Tasks
You must submit assessment tasks with the provided cover sheet.
ALL tasks must be completed in legible English. It is preferable that tasks submitted for assessment
are typed. Where this is not possible or where room is provided on a paper for short answers, you
must write clearly. Unreadable assessment tasks will be returned unmarked.
You must submit assessments on or before their due date. Extensions for individual assessment
tasks may be negotiated in specific circumstances according to NYC’s Policy and Procedures. To
arrange an extension you must speak to your assessor prior to the due date. Extensions due to
illness will require a medical certificate. Extensions must be confirmed by trainers in writing.
Assessment Outcomes
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more
training and experience).
You will be awarded C = Competent on completion of the unit when your assessor is satisfied that
you have completed all assessments and have provided the appropriate evidence required to meet
all criteria. If you fail to meet this requirement you will receive the result NYC = Not Yet Competent
and will be eligible to be re-assessed in accordance with the NYC’s policies and procedures.
Re-assessment
Students will be allowed to sit for up to two further attempts at a practical assessment item or test
question for which the outcome is Not Satisfactory within the timeframe of a course (unit of
competency). Students judged as NS in an assessment will be allowed to resubmit if they have
attended all practical classes for the related unit.
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Student Access to Records

Students have the right to access current and accurate records of their participation and results at
any time. You may request to see your results or attendance sheets from Administration on request.
You will be required to show proof of identification.
Support
You may seek clarification about any assessments at any time from your assessor. Your assessor will
only assist or intervene during an assessment if there is a risk of injury to yourself or one of your
class members.
Adjustments for students with special needs
Students who have special needs may be allowed reasonable adjustment in line with the NYC’s
Policies and Procedures. This means that there may be modifications to the way in which evidence
of your competence is gathered. However it will not change the standards or outcomes you must
achieve. It could include alternate methods of assessment the assist the student.
If you consider that you need any special considerations in relation to assessment of the unit, please
contact the Course Coordinator.
Appeals
If you are not happy with your results:
1. Your assessment may be reassessed upon appeal
2. Your assessor/trainer may provide you with alternate options of assessment in order to gain
competency depending on initial results
3. If you are still unhappy about your assessment results after following the steps mentioned
above, you may submit a formal complaint in accordance with NYC’s Complaints and Appeals
Policy.
Plagiarism and Assessment Dishonesty
The New York College (NYC) is committed to ensuring that all students behave with integrity when
undertaking an assessment. Therefore, it is essential that you understand the principles underlying
assessment integrity and behave in a manner according to these principles.
Please read the following information and please ensure you have access to and have read the
plagiarism and assessment dishonesty policy. This policy can be found on the NYC’s website and is
also discussed in your induction prior to commencing the course.
What is Plagiarism and Assessment Dishonesty?
Plagiarism is copying, paraphrasing or summarising, without appropriate acknowledgement, the
words, ideas, scholarship and intellectual property of another person. This remains plagiarism
whether or not it is with the knowledge or consent of that other person. Plagiarism has also taken
place when direct use of others' words is not indicated, for example by inverted commas or
indentation, in addition to appropriate citation of the source.
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Each individual student is responsible for ensuring that they are fully informed about methods of
acknowledgement appropriate to any piece of assessable work that they submit.
Assessment dishonesty includes plagiarism, collusion, the fabrication or deliberate

misrepresentation of data, and failure to adhere to the rules regarding examinations in such a way
as to gain unfair assessment advantage.
Collusion is the involvement of more than one individual in an instance of assessment dishonesty. All
parties involved in such collusion are in breach of the principles of assessment honesty (unless there
is good evidence of innocent involvement). "Collusion" needs to be distinguished from
"collaboration", defined for the purposes of this document as work jointly undertaken and
produced.
Incidence of Plagiarism or Assessment Dishonesty

If the New York College believes any act of plagiarism and assessment dishonesty has occurred, the
student/s will be contacted and will be given an opportunity to explain their case. Should this be
repeated the student will be penalised. Penalties include re-submitting the assessment task or unit
and for repeated offences, re-sitting the unit at student’s own cost or cancellation of enrolment.
How information will be handled: All information regarding an incident of plagiarism or assessment
dishonesty will be recorded as per NYC’s Plagiarism and Assessment Dishonesty Policy. Only relevant
staff members will be given access to the information as required by state and federal privacy laws.
I have read and understand the information provided above and also understand and accept that
any act of plagiarism and academic dishonesty may have penalties including cancellation or
suspension of my enrolment with New York College. I further declare that:
 All assessment work submitted for this unit competency is my own original work and plagiarism
and collusion has not occurred.
 Assessment work is not copied nor has not been submitted for any other unit/course.
 I have taken proper care and effort to ensure my work has not been copied by another person.
 I understand the consequences of engaging in plagiarism as described in NYC’s Plagiarism and
Assessment Dishonesty Policy and I have obtained and read the Plagiarism and Assessment
Dishonesty Policy.
Student Signature: ............................................................... Date: ....../....../.......
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Assessment Cover Sheet

ASSESSMENT 1: Assignment
Student Name
Student I.D. Number
Unit(s) of Competency and Code(s) SITXHRM001 Coach others in job skills
Trainer/Assessor
Assessment Task Assignment
Date of Assessment
Assessment
Outcome
 Satisfactory  Not Satisfactory  Not Assessed
Comments /Feedback
Statement of Authenticity
I acknowledge that I understand the requirements to complete the assessment tasks
The assessment process including the provisions for re-submitting and academic appeals were
explained to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I have
acknowledged or referenced all sources of information I have used for the purpose of this
assessment
I have made a photocopy or electronic copy or photograph of my assessment task, which I can
produce if the original is lost.
Student Signature: Date: / /201

I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback. I also declare that I have undertaken the indicated
assessment integrity checks.
Assessor Signature: Date: / /201
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RECEIPT OF LODGEMENT
Student Name Student ID
Unit: SITXHRM001 Coach others in job skills Assessment Assignment
Trainer Name Date submitted:
Received by: Signature: Date received:
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Assessment Guidelines
Assessment Method
1. You are required to identify the coaching needs for 4 different colleagues in preparation for
the practical coaching sessions in Assessment 2, where you will be observed delivering these
to the identified colleagues.
2. Complete the table/profile for each coaching need below.
3. Complete the corresponding “Coaching Session” Plans with duration of no more than 15
minutes for each session, and attach these for each task/colleague to be coached.
4. Answer all questions overleaf.
Submission instructions
The student is to submit the completed assessment with all answers to the trainer.
Ensure that the student includes the assessment cover sheet and signs the declaration section.
The assessment task is due on the date specified by the assessor.
Assessment conditions
This is an individual written assessment.
This is a closed book assessment.
The student must complete this task independently.
This assessment will take approximately 2 hours to complete.
The student must complete this task in the space provided in this assessment tool.
If the student needs more space, please provide additional sheets and ask the student to attach
those to this assessment tool.
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What will be assessed

The purpose of this assessment is to assess your knowledge required to complete the tasks
outlined in elements and performance criteria of this unit and relating to the following aspects :
 communication techniques suitable to a workplace training context

 objectives and scope of the coaching
 factors which impact need for coaching:
o direction from colleagues
o own observation and workplace experience
o request for coaching from colleagues to be coached
 key principles of training:
o explanation
o demonstration
o review
o listening to trainee explanation
o observing and evaluating trainee demonstration
o providing feedback
 legislative work health and safety and hygiene requirements
 possible causes of performance problems or difficulties:
o breakdown in communication
o inappropriate circumstances for coaching
o insufficient opportunity to practice
o language or cultural barriers
o shyness or lack of confidence.
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Resource Requirements
Pen, Paper or computer, colleagues to be coached,
Coaching Session Plan Templates 1-4
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Assessment 1
1. You are required to identify the coaching needs for 4 different colleagues in preparation for the
practical coaching sessions in Assessment 2, where you will be observed delivering these to the
identified colleagues.
2. Complete the table/profile for each coaching need below.
3. Complete the corresponding “Coaching Session” Plans with duration of no more than 15 minutes
for each session and attach these for each task/colleague to be coached.
4. Answer all questions overleaf.
Part A – Identifying coaching needs and preparing for coaching
Coaching Candidate 1
Name: Location:
Reason for Coaching:
How was the need for coaching identified?
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Which specific coaching needs were discussed with the colleague in need of coaching?
Description of task(s) to be coached:
WHS and legal requirements for each task identified:
Potential gaps in WHS provisions which must be adhered to/trained before coaching can begin:
Session Plan 1 completed with details and attached
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Name: Location:
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Name: Location:
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Name: Location:
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Part B
Your task: Answer the following questions. Each question must be completed.
1. How will you deal with, and accordingly overcome, the following performance problems or
difficulties by providing applied examples or scenarios:
a. Breakdown in communication
b. Inappropriate circumstances for coaching
c. Insufficient opportunity to practise
d. Language or cultural barriers
e. Shyness or lack of confidence
b. Shyness or lack of confidence
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d. Inappropriate circumstances for coaching
e. Lack of experience
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2. How will you ensure that your colleagues will be able to apply the learnt skills to other tasks or
situations and how can you provide for this? Provide examples for each task you have delivered
in your 4 coaching sessions.
3. How will you provide for ongoing coaching processes, given that you work in a very busy
establishment?
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Marking Criteria Part A, Part B S NYS
Identifies the need for coaching according to relevant factors

Provides a clear overview of the identified training needs
Identifies specific skills to be trained
Considers specific requirements for coaching relevant to person to be coached (special
needs, adjustments etc)
Provides realistic details for time and location of coaching considering workplace policies or
constraints
Identifies resource requirements correctly according to coaching requirements
Identifies stakeholders and communication requirements correctly
Identifies underpinning knowledge required for task to be coached including organisational
requirements for workplace specific tasks
Identifies all WHS requirements relevant for the task to be coached
Identifies gap training required to meet WHS aspects where relevant
Identifies gap training required to meet the underpinning knowledge and skills requirements
where relevant
Clearly defines the practical skills to be coached
Clearly defines the objectives of the coaching session
Provides a clear and logical overview of the coaching strategies
Applies logical sequencing of coaching events
Provides opportunity provision for practising learnt skills
Provides opportunity provision for questions and answers
Suggests a clear approach for providing feedback on coaching
Suggests a realistic process for monitoring progression on coaching session
Identifies opportunities for further practice relevant to the workplace context and tasks
undertaken there
Identifies relevant personnel for reporting
Identifies the requirements for reporting

Provides a detailed overview of reasons for the following potential problems which may
occur during coaching and appropriate suggestions how to help to overcomes these pro-
actively:
b. Shyness or lack of confidence
d. Inappropriate circumstances for coaching
e. Lack of experience
Assessment
Outcome
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Assessment Cover Sheet

ASSESSMENT 2: Practical Observation
Student Name
Student I.D. Number
Unit(s) of Competency and Code(s) SITXHRM001 Coach others in job skills
Trainer/Assessor
Assessment Task Practical Observation
Date of Assessment
Assessment
Outcome
Comments /Feedback
Statement of Authenticity
I acknowledge that I understand the requirements to complete the assessment tasks
The assessment process including the provisions for re-submitting and academic appeals were
explained to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I have
acknowledged or referenced all sources of information I have used for the purpose of this
assessment
I have made a photocopy or electronic copy or photograph of my assessment task, which I can
produce if the original is lost.
Student Signature: Date: / /201

I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback. I also declare that I have undertaken the indicated
assessment integrity checks.
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RECEIPT OF LODGEMENT
Student Name Student ID
Unit: SITXHRM001 Coach others in job skills Assessment Practical Observation
Trainer Name Date submitted:
Received by: Signature: Date received:
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Assessment Guidelines
Assessment Method
1. You will be observed coaching colleagues in tasks over 4 instances as identified in Assessment
1.
2. Each session is limited to 15 minutes or as detailed in your sessions plans you have
established in assessment 1.
sessions.
Submission instructions
Ensure that the student completes the assessment cover sheet and signs the declaration section.
The assessment task is due on the date specified by the assessor.
Assessment conditions
Skills must be demonstrated in an operational environment with colleagues requiring coaching.
This can be:
 an industry workplace
 a simulated industry environment.
Assessment must ensure access to:
 work tasks in which to coach others
 colleagues in need of training; these can be:
 colleagues in an industry workplace who are assisted by the individual during the
assessment process; or
 Individuals who participate in role plays or simulated activities, set up for the purpose of
assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for
assessor
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What will be assessed

The purpose of this assessment is to assess your ability to complete tasks outlined in elements
and performance criteria of this unit in the context of the job role, and:
 provide effective on-the job coaching to four different colleagues

 address identified performance problems or difficulties experienced by colleagues in each of
the above coaching sessions and rectify or refer as appropriate
 evaluate colleagues’ performance and provide constructive feedback as part of above coaching
sessions
 demonstrate the following during each of the above coaching activities:
o clear communication and demonstration of the organisational tasks required of the
colleague
o completion of training within commercial time constraints
o application of the key principles of training.
Resource Requirements
Refer to assessment conditions
Pen, Paper or computer, colleagues to be coached,
Completed Coaching Session Plan Templates 1-4 from Assessment 1
Assessment 2
4. You will be observed coaching colleagues in tasks over 4 instances as identified in Assessment 1.
5. Each session is limited to 15 minutes or as detailed in your sessions plans you have established in
assessment 1.
sessions.
Instance Date Duration from ... to... Task to be coached

Instance 1:
Candidate:
Instance 2:
Candidate:
Instance 3:
Candidate:
Instance 4:
Candidate:
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Criteria 1.Instance 2.Instance 3.Instance 4.Instance

S NYS S NYS S NYS S NYS
Coaching session
Establishes rapport with the colleague
Communicates the requirements for the coaching session
The specific skill is explained
The workplace is prepared in a hygienic manner
The workplace is prepared to meet WHS requirements
The WHS requirements are instructed and confirmed
Gaps in WHS are explained and demonstrated
The task is broken into steps

The individual steps are explained
Individual steps are demonstrated
The required knowledge is communicated and checked
Colleague is provided with opportunity to practice each task step
Active questioning is employed to invite questions and answers
from colleague
Constructible feedback is employed at all times
Where corrective action is required colleague is instructed
accordingly
WHS is maintained throughout coaching
Hygiene is maintained throughout coaching as applicable
Colleague manages to perform new tasks
Identifies shyness/communication problems and takes pro-active
action
Communication employed during coaching provides for friendly
interaction/promotes engaged learning/training
Motivates colleague to achieve further tasks through supportive
actions and constructive feedback
Applications for new skill(s) are explained
Opportunities for further practice are explained
Timeframe for monitoring is suggested
Provisions for further monitoring and communication are
established
Outlines the reporting requirements for coaching session as
relevant /according to organisational procedures
Evaluates own performance and suggests ways for improvement

Coaching methods employed improve over the course of the
instances delivered
Assessment
Outcome

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Assessment Summary Sheet

Pre-Requisite Units NIL

Student I.D. Number

Unit Outcome  Competent  Not Yet Competent  Not Assessed

Student Declaration: Assessor Declaration:

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It applies to all tourism, hospitality and event sectors.

Elements of the unit

1. Prepare for on-the-job coaching..

2. Coach colleagues on-the-job.

The assessment for SITXHRM001 consists of:

Assessment 2 – Practical observation

Information for Students

Student Access to Records

Assessment dishonesty includes plagiarism, collusion, the fabrication or deliberate

Incidence of Plagiarism or Assessment Dishonesty

Student Signature: ............................................................... Date: ....../....../.......

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Assessment Cover Sheet

Student Signature: Date: / /201

Assessor Signature: Date: / /201

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What will be assessed

 communication techniques suitable to a workplace training context

2. Complete the table/profile for each coaching need below.

4. Answer all questions overleaf.

Part A – Identifying coaching needs and preparing for coaching

Reason for Coaching:

How was the need for coaching identified?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Session Plan 1 completed with details and attached

Reason for Coaching:

How was the need for coaching identified?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Session Plan 2 completed with details and attached

Reason for Coaching:

How was the need for coaching identified?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Session Plan 3 completed with details and attached

Reason for Coaching:

How was the need for coaching identified?

Description of task(s) to be coached:

WHS and legal requirements for each task identified:

Session Plan 4 completed with details and attached

b. Shyness or lack of confidence

c. Insufficient opportunity to practise

d. Inappropriate circumstances for coaching

Marking Criteria Part A, Part B S NYS

Identifies the need for coaching according to relevant factors

Identifies the requirements for reporting

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Assessment Cover Sheet

Student Signature: Date: / /201

Assessor Signature: Date: / /201

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