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DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
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DHL Service & Rate Guide 2018: Pakistan 2
THE INTERNATIONAL
SPECIALISTS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00
Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before
an end of business day delivery service around the world for 9:00 on lanes that guarantee either a next or second
pieces up to 70kg and shipments up to 1,000kg. business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East,
We deliver reliably and quickly to more global destinations Africa, Asia and the Americas. DHL Express 9:00 features a
across a single integrated network than any other express money-back guarantee and is suitable for pieces up to 30kg
delivery company. and shipments up to 300kg.
DHL Express
DHL Express 12:00 DHL Express 9:00
Worldwide
Delivery attempts 2 2 2
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
IMPORT SERVICES
You can order an import from another country, to be
With our DHL Express Worldwide Import product, you can delivered to your country or any other destination, by using
import shipments from over 200 countries in the world. This our dedicated electronic shipping solution for imports.
is more than any other express delivery company can offer. You will have one account number, one invoice in a single
What’s more, customers in, say, the USA can order an import currency and a fixed price that means you know exactly
from China not just to the USA, but to other destinations as what you will pay.
well. We call this a third country shipment.
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
OPTIONAL SERVICES
DHL Express Pakistan offers a wide range of optional Extended Liability View charges
services – from non-standard deliveries to various billing If you are sending valuable documents such as passports,
options. In this way, we give you the flexibility to choose visa applications or regulatory certificates you can extend
the service that best fits your needs when using our express the DHL standard liability with this service. It provides
delivery services worldwide. coverage and compensation in the case of loss or damage.
Duties and Taxes Paid View charges Direct Signature View charges
To make exporting your shipment even easier, DHL Express If you are sending sensitive documents or high value
can arrange for the shipper or a third party to be billed contents you can request DHL to obtain a direct signature
for any duties and taxes payable at destination, rather from the consignee or a representative at the delivery
than the receiver of the shipment being billed. Charges apply address. DHL will ensure your shipment is not re-directed, or
whenever the shipper requests that duties, taxes or other delivered at an alternative address.
regulatory fees be paid outside of the destination country.
For a full list of optional services, please visit your country website at dhl.com.pk
DHL Service & Rate Guide 2018: Pakistan 6
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
SURCHARGES
In order to maintain a consistently high level of service, in
specific circumstances DHL Express levies a surcharge for
exceptional activities, ensuring that these surcharges are fair
for all of our customers.
This surcharge applies when a shipment is collected from or Address Correction View charges
delivered to a location that is distant or difficult to serve. This fixed surcharge is applied to any shipment that has
The Remote Area surcharge applies to international and an incorrect delivery address at the time of pickup and
domestic shipments. the delivery cannot be fulfilled after making efforts at
the destination to determine the correct address. The
Oversized Piece* View charges Address Correction surcharge applies to international
This fixed surcharge applies to any piece, including a pallet, shipments.
with a single dimension in excess of 120cm. It does not apply
to pieces where the scale weight exceeds 70kg, in which Data Entry View charges
case the Over Weight Piece surcharge applies. The Oversized This fixed surcharge applies for each shipment consigned
Piece surcharge applies to international shipments. with non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.
Non-Stackable Pallet View charges
This fixed surcharge is applied to any pallet within a Security Charges View charges
shipment that is not stackable either on request by the Additional surcharges may apply when shipping from or to a
shipper, or because of its shape, packaging or content. The destination country where DHL is operating at elevated risk
Non-Stackable Pallet surcharge applies to international due to continuous state of war, civil unrest, or continuous
shipments. threats from terrorism (Elevated Risk), or when shipping
to a destination country that is subject to trade restrictions
imposed by the UN Security Council (Restricted Destination).
For a full list of surcharges, please visit your country website at dhl.com.pk
*Shipment pieces, skids or pallets with an actual weight above 1000kg or that exceed 300cm in length, width or height require prior approval.
We reserve the right to assess additional surcharges.
DHL Service & Rate Guide 2018: Pakistan 7
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, Formal Clearance View charges
with extensive knowledge and experience of dealing with Applied in selected countries, when importing goods with
customs topics worldwide. For your peace of mind, we an aggregated declaration value or weight exceeding the
provide a wide range of customs support for standard as limits set by destination Customs Authorities, or due to
well as non-routine customs-clearance processes. By making other regulatory requirements are excluded from routine
sure that clearance is a smooth and efficient process, we clearance on a consolidated manifest and thus require
ensure your shipments arrive as quickly as possible, and clearance under an individual entry form.
leave you free to focus on your core business. With our
online tool (tas.dhl.com) we provide essential customs Bonded Storage View charges
information to help you prepare your shipments. Storage charges apply when the shipment cannot be
released by customs due to inaccurate or missing paperwork.
Disbursement View charges These charges take effect three days after the shipment
At the receiver’s request, DHL credit or cash is used to fund arrival date or the broker notification, whichever is later.
the clearance, duty and tax charges relating to a shipment The charge applies to the duty and taxes payer.
or piece, instead of the receiver using their own bond or
credit line. The customs process is accelerated, with DHL
making prompt payment of relevant charges while the
receiver defers payment until an agreed date.
For a full list of customs services, please visit your country website at dhl.com.pk
DHL Service & Rate Guide 2018: Pakistan 8
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).
DHL Service & Rate Guide 2018: Pakistan 9
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country to classify the goods to be exported. It assists 2 3
[Currency]
4
clearance and avoids delays.
4 Country of manufacture/origin
Freight:
This relates to the place of manufacture, not the country of Insurance:
export. If items are manufactured in more than one country,
Total declared value/currency: Total net
5
please list the origins. weight/ kg(s)
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).
DHL Service & Rate Guide 2018: Pakistan 10
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
DHL packaging
We offer a range of high-quality DHL-branded packaging
items, suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
For more information on the range of packaging available,
please contact your DHL Account Manager or local Customer
Service team.
DHL Service & Rate Guide 2018: Pakistan 11
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
and replica ammunition (includes rifle butts, trigger credit card or by bank transfer. You can open an account
mechanisms, screws / bolts etc which are manufactured for with DHL Express to pay via bank transfer; and all account
the sole purpose of creating a functional firearm) customers receive invoices on a pre-determined basis. For
n Antiques and works of art with a shipment value in excess more details, please get in touch with a Customer Service
EUR 500,000
n Cigarettes and electronic cigarettes with a shipment value
in excess of EUR 500,000.
n Financial and monetary commodities – examples include
but are not limited to activated SIM cards for mobile
phones, blank or activated credit or cash dispenser cards,
blank cheques, event tickets, lottery tickets, money or
postal orders, pre-paid phone cards, tickets (blank stock),
traveller’s cheques, vouchers/tokens, unused stamps
etc. Applicable to all shipments valued in excess of EUR
500,000
DHL Service & Rate Guide 2018: Pakistan 12
SHIPPING TOOLS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
SHIPPING SOLUTIONS
Making shipping easier eMailShip
DHL Express offers a choice of electronic tools to suit even This is an on-line tool ideal for small/medium businesses that
the most demanding requirements. We invest continually have decentralized multiple users and locations. With DHL
in market-leading technologies to make it easier for you to eMailShip, you can prepare shipment and booking details
send your shipments around the world. As a result, you have in PDF format and send via e-mail - an innovative idea that’s
more time to focus on your business. a first for the industry. This saves you the time and effort
of completing paperwork and Air Waybills manually. It has
Our electronic solutions cover online and offline options, been specially designed to make shipping easier by enabling
as well as integrated solutions. In addition, we provide you to prepare and print DHL Air Waybills, Shipment Forms,
industry-specific solutions tailored for the Life Sciences and Customs Documents and Pickup Forms. You can also receive
Technology sectors. More information about our general Delivery Notifications and book a pickup with DHL eMailShip.
capabilities is provided on this page.
Customer shipping integration
dhl.com Using EDI and XML Services enables you to incorporate
Our website provides a comprehensive guide to DHL Express DHL’s online shipping capabilities into your own website,
shipping services, as well as transport news, service updates warehouse or customer service application. This provides
and contact details. To make doing business with us even global shipment tracking while making it faster and easier
easier, the site features interactive tools that include online to access information about transit times, rates and courier
booking, tracking and a volumetric weight calculator. bookings.
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
2. Weigh your shipment (see page 8 and dhl.com.pk/en/ 4. F ind the rate using the rating zone and weight of your
tools/volumetric_weight_express). shipment (see page 17 for exports and page 22
for imports)
OPTIONAL SERVICES
Optional services View explanation How we charge Additional charge
For a full list of optional services, please visit your country website at dhl.com.pk
DHL Service & Rate Guide 2018: Pakistan 14
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
SURCHARGES
Surcharges View explanation How we charge Additional charge
CUSTOMS SERVICES
Customs services View explanation How we charge Additional charge
For a full list of surcharges/customs services, please visit your country website at dhl.com.pk
DHL Service & Rate Guide 2018: Pakistan 15
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 86 countries worldwide.
Add USD 7 to the DHL Express Worldwide.
DHL Express 9:00 – Guaranteed delivery before 9:00 on the next possible working day to over
29 countries worldwide. Add USD 21 to the DHL Express Worldwide.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.
com.pk/express for details.
*DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with
total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit
time commitment may not apply. Please contact your DHL account manager.
DHL Service & Rate Guide 2018: Pakistan 22
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price Service capability
Optional services Surcharges Customs services Export services Import services
of your shipment and rating zones
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see dhl.
com.pk/express for details.
*DHL Express does not accept shipments containing pieces exceeding 1,000 kg (2,200 lbs) or 300cm (118.1 inches) length. A shipment with
total weight exceeding 1,000 kg (2,200 lbs) requires pre-approval from DHL and may be charged at alternate rates. Our standard transit
time commitment may not apply. Please contact your DHL account manager.
SERVICE CENTER ADDRESSES AND PHONE NUMBERS