Good Day,

This is Justino Intruzo from BGCOMM CONTACT SOLUTIONS, Business Development Officer.
Our company is looking for an outsourcing partner or a client acquisition vendor. I would like to
know who the best person to talk to regarding our outsourcing services.
We have proven success in helping businesses to reduce overheads and increase efficiency by
off-shoring labor without eliminating the day-to-day management of your staff.

What roles can we help you move offshore?

• Customer Service with direct sales
• Accounts Payable
• Data Entry
• Personal Assistants
• Help-desk Assistants
• Sales Support
• Bookkeeping
• General Inquiries
• Technical Support

You are likely to save up to 70% - 80% on your staff costs and we find an experienced, reliable,
hard working, and highly-skilled team member to fill a current or new role. Increase quality of
your human resources, reduce costs and increase profits.

What makes it so easy to outsource?

• We help you find the right person for the role
• We provide a comfortable office space
• We provide support and state of the art infrastructure
• You manage your dedicated staff as if they were in your own office
• We send you single invoice every month
Below is our process as a Contact Center Service Provider:

Hiring Process:
• Registration (Via Web or at BGCOMM Website)
• Assessment / Exam
• Initial Interview with the HR officer
• Final Interview with the Operation (Operations Manager / Senior Team Manager)
• Job Offer
• Back ground check
• Submission of requirements
• Onboarding

Training Process
• Foundations Training - FST
• Communications Training
• Develop and improving communication skills related to various roles in
handling calls.
• Call handling Training
• Allowing the agent to enter their work area with confidence that they are
equipped to answer questions and overcome objections.
• Sales Training/Customer Service Training
• By teaching agent the knowledge, skills, and competencies required to
increase customer satisfaction.
• Product Specific Training (PST) (duration: to be discussed)
• Nesting Period (duration: to be discussed)

Operations / Production Process

• Team Allocation
• 12 agents per Team Leader.
• 1 quality analyst
• Each team is allocated to have one (1) quality analyst to ensure the quality of every call.
• Agents are to be coached/mentored by their respective team managers at least twice a week
for improvement.
• All Zero Tolerance (ZTP) calls is subjected to review with QA supervisor, operations manager,
team manager assign
• Calibration with clients every week for updates
Security of the Campaign / Program
• Service provider will enclose the production area with security guard who will do body
frisking.
• All papers will not be permitted to carry by an agent upon entering and exiting the
production floor
• All papers will not be visible during the productions hours
• Computers will not have any access in any search engine, or social media
• Bio-metrics Security and Surveillance System
• All emails of the support (Operations manager, Team Manager, Quality Analyst) will be
restricted in outgoing mails
• All mobile phones will be restricted in the production floor (except: managers,
executives, president)

AGENT PACKAGE FOR BGCOMM CONTACT SOLUTIONS INC

BGComm Agent Requirements:

• At least 1 year Sales Experience-at least 2 years in BPO Customer Service
• Must be good in documentation
• Writing ability and organizational skills-must have reached at least 2ndCollege

This includes the following:

• Full-management for Accounting (Agent Salary, payroll, etc)

• ATM processing at Union Bank for employees (2-pay periods per month, per employee every
month)
• Government remittances such as SSS, Withholding Tax, etc. for agents to enjoy full benefits as
stated by local labor law
• Full-management for Human Resourcing (agent/staff screening, recruitment, rules and
regulations implementation, etc)
• Full-management for Agent Development (training, quality assurance monitoring for each
employee every month, etc)
• Full-reporting of each agent on daily basis, so that you can evaluate the performance of your
campaign / program and make evaluations/adjustments
• Recording and live interviews of each agent that would be hired
• Fully loaded new workstation with WINDOWS XP PRO/7
• Quality Calls with 300 MBPS fiber lines
• 19"Widescreen LCD Monitor
• Technical Support on Site
• Snack Bar/Shower/ Break Area for staff

Specification of Equipments:
• LCD Monitor: 19 inches
• Processor: Core i3-3220 3.30Ghz
• Memory:4gb ram
• Hard disk Drive: 320gb sata
• Operating system: windows 7
• UPS (Power Back Up)

Internet speed and Provider

• internet1:PLDT upto 300mbps
• internet2:HTECH 30mbs upload/download (leased line)

SITE PICTURES
You may visit the link below to check our website and operations:
BGComm Contact Solutions Inc.
Website: http://bgcomm.ph/