Annotated Bibliography

“Beyond the Friendly Skies: an Integrative Framework for Managing the Air Travel Experience.”

Managing Service Quality: An International Journal,

www.emerald.com/insight/content/doi/10.1108/09604520510617293/full/html.

This journal has a major contribution by Jordan L. Lel Bel who is the head of the

department of marketing and human relations at Concordia University in Quebec, Canada. This

is a respected school and a very well acknowledged and trusted professor. In this journal the

authors use marketing tactics to include in air travel and use management ideas to ensure

efficiency. In their findings they found that passenger centered ideas are not only the most

popular but the most efficient in ensuring a safe and comfortable ride. This takes a different

perspective compared to other articles as it looks at outside resources and tries to interweave

those ideas with modern air travel ideas. I don’t think this would be a major resource for me but

this could contribute to help me and the reader see how ideas are created and how people

think.

EricMolina. “Willingness to Pay for Safety Improvements in Passenger Air Travel.” Journal of Air

Transport Management, Pergamon, 14 Apr. 2017,

www.sciencedirect.com/science/article/abs/pii/S0969699716304756.

This article was written by Eric Molin. Molin works in the Transport and Logistics Section,

Faculty of Technology, Policy and Management at Delft University of Technology, The

Netherlands. In this journal he correlates safety-perception and ticket costs, willingness

of passengers to pay for safety attributes, and price points. They found that passengers

will be willing to pay more for safety. According to their study, passengers are willing to
 pay between 78 and 448 euro. This gives monetary insight of what the actual people

think and could help me understand the public's view point on safety. This is different

than the above article as this deals what people will directly sacrifice not what is a

convenience to them.

Liu, Haoming “Airline Passenger Fatality and the Demand for Air Travel.” Taylor & Francis,

www.tandfonline.com/doi/abs/10.1080/00036840701371822.

Haoming is part of the Department of Economics at the University of Singapore in

Singapore. In this article they explore how human perception of air travel has changed overtime.

When they looked at how it is changed they tried to take into account events around the time of

change. In their findings they saw that decline in the usage of air travel and negative views of air

travel began to spike after the events of nine eleven. This makes sense since the event left of a

scar on America. They also found that the intensity of the decline isn’t due to fear of terrorist but

the reason is unclear. The most popular is scanning concerns in airports but it’s not

overwhelming. This will help my paper by giving a different insight on the issue and address why

people aren’t riding planes rather than the articles above where they talk about what people

would like to see improved.

Jr., Clinton V. Oster, et al. “Improving Air Safety: Long-Term Challenges.” Issues in Science and

Technology, 25 July 2019, https://issues.org/oster/.

In this article, Oster, a nationally recognized expert in transportation policy, discusses

the evolution of safety of air travel throughout time. In their studies they found that the accident

rate for jet airliners hasn’t fallen much recently. This is because many of those companies are
the safest in the world and finding major improvements is difficult. In 1998 the Clinton

administration initiated the Safer-Skies program. This was revolutionary to air safety as is

inhibited engineers, investigators, and air liner companies to investigate crashes and diagnose

what went wrong and fix that problem. This article provides things that have been done recently

and what is be worked on to be done in the future. Similar to Molina’s article, they’re basing their

adjustments by feedback and results.

King, Kyle. “Aviation Safety - Documentary.” YouTube, 30 May, 2017,

https://www.youtube.com/watch?v=Fy3wYLBA9yY.

In this documentary they explain the importance of air safety and where it springs from.

They explain to the viewer how air safety has evolved. In this documentary we get a look at the

behind the scenes part. They mention how safety is all about accountability. One person leading

and checking another and others checking others to make sure there are no mistakes. This

could be a valuable part of my paper as I can relate how safety is much more than technology

and the efficiency of machines but the people side of things. This will give a very different

landscape tehir the other articles.

Landman, Frank, and Frank. “Air Travel Is Far Safer Than You Think: Here's Why.” ReadWrite,

10 Jan. 2019,

readwrite.com/2018/12/21/air-travel-is-far-safer-than-you-think-heres-why/.

This article is written by Frank Landman. Landman is a freelance journalist who has

worked in various editorial capacities for over 10 years. He covers trends in technology as they

relate to business. In this article Landman hits on the topic on how air travel is much safer than

we think. This article can relate to the Oster article stating how there isn’t much more we can do.

I can use this article to find differences in ideas from other articles to compare and find common

ground to find the best solution.

III, William Laffer. “How to Improve Air Travel in America.” The Heritage Foundation,

www.heritage.org/political-process/report/how-improve-air-travel-america.

In this article, Laffer, who works for Heritage, explains the differences between private

owned airlines and government owned and their traits. The main thing that is pointed out is the

lack of flexibility of government controlled airlines. This leads to any incentive they might have to

increase or lower cost to improve safety since they will be making hardly any profit. This is a

problem but more and more we see these airlines sold to private owners to make these

adjustments. This article gives similar insight as Landman but provides more background

information on what it takes to get things done.