LECTURE 08

Perform Quality Assurance

Understanding Project Quality
Differences in Approach
Quality Assurance Testing (Quality Control)

An activity that looks for where things

A mind set that focuses on doing
were not done as well as they could
everything well as much as possible.
have been done.

QA requires high levels of interaction

Test requires high levels of technical
and focusses the needs of multiple
skill to execute procedures for
people, groups, and stakeholders to
validation.
make effective decisions.

Are the business requirements an Does the product satisfy the

accurate reflection of the customer's requirements, as written? (Doing things
needs? (Doing the right thing.) right.)
Definition:
Assurance is
 The act of giving confidence

 The state of being certain

 The act of making certain

Quality assurance is the planned and systematic activity implemented in a QMS

so that the requirements for a product/ service are met

In QA, we establish whether we are following/ using the standards captured in

Plan Quality or otherwise and exploit options for improvement
Audit Triggering
• Audits can be triggered in two scenarios:

 Routine audits conduct as spelt out in QMP

 *After having QC results

* Once you have the problematic QC results, you need to:

 Revisit your processes, especially the area needing attention

 Revisit your auditing process

 Revisit your auditing techniques

Importance of QA:
• Compliance of standards and best practices – Overseeing the processes

• Prevention from defects - foreseeing issues before hand

• Reduces costs – Reworking costs are controlled

• Analytical approach to defects handling – Root-cause analysis

• Change Management- Tracking of all changes

• Process Improvement – Identification of any process improvements

• Reporting

• Audit is the most reliable tool to ascertain QA plan

• It can be done internally or externally

PERFORM QUALITY ASSURANCE
PERFORM QUALITY ASSURANCE
Project Document
Project Quality Management Updates
Quality Management Plan &
Process Improvement Plan

4.2 8.3
Develop 8.1 Project
Perform
Project Plan Documents
Quality
Management Quality
Control
Plan
Quality Metrics QC Measurements 4.5
Perform
Integrated
8.2
Project Management Plan
Change
Perform
Updates Control
Quality
Assurance Change Requests

Project Org. Process Assets Updates EEF & OPA

Project Documents
Documents
Inputs to PERFORM QUALITY ASSURANCE
 Project Management Plan

 Quality Management Plan covering QA activities and Process Improvement

Plan
 Quality Metrics

 A definition that describes clearly how QA & QC will measure it

 Project Documents

 Risk Register

 Stakeholder Register

 Performance Reports

 Work Performance Information & Templates

 Quality Control Measurements

 Results obtained from QC activities like inspections and testing

Tools & Techniques for PERFORM QUALITY ASSURANCE
 Plan Quality and Perform QC Tools & Techniques

 Quality Audits

 To identify good practices

 To identify gaps and improvement areas

 To confirm the implementation of approved change requests

 Process Analysis

 Used for repetitive activities in the project

 To identify problems, constraints and non-value added activities

 Root cause analysis is part of process analysis

Outputs from PERFORM QUALITY ASSURANCE
 Organizational Process Updates

 Checklists, pro-formas and standards updates

 Lessons Learnt documents

 Process modifications

 Change Requests

 Suggested improvements and corrective actions to be proposed through

integrated change control

 Project Management Plan Updates

 Relevant plans like QMP, time, cost & communication management plan

 Project Documents Updates

 Process Documents

 Training Plans