Change projects

+ Must be linked to strategy

+ Ideally formulate value propositions (justification)
+ Must be culture-, and stakeholder-sensitive
+ Link up with internal and external knowledge sources
+ Are kept alive by innovation activists and sponsors
+ Combine experimentation with knowledge vision
+ Win people first and resources later

THE MANAGERS’ FUNCTIONS

How to better lead people

What Leaders can influence

Decision Making & Conflict Management:

+ TYPES OF DECISIONS is Complexity (Programmed & Non

Programmed) and power (Top-Down & Empowered)

+ FACTORS AFFECTING DECISIONS PROCESS:

+ DECISION MAKING MODEL: (Organization & team)

CLARIFY GOALS: SETTING SMART GOALS

ORGANIZATIONAL BEHAVIOR
1. ORGANIZATION: Structure; Culture; Learning

Decision making in Organization

STRUCTURE

COMPONENTS OF ORGANIZATIONAL STRUCTURE

CULRURE

CULTURE BEGINS

Ultimate source of an organization’s culture is its founders

• Culture is created in three ways:

– Founders hire and keep those who think and feel the same way they do

– They indoctrinate and socialize these employees to their way of thinking and feeling

– Their behavior acts as a role model encouraging employees to identify with them

A CULTURE ALIVE

• Selection – seek out those who would fit in

• Top Management – Senior executives establish norms of behavior through what they say and do

• Socialization – help new employees adapt to the culture

MOTIVATION

Theory of motivation: Maslow’s hierarchy of needs, Herzberg’ theory of motivation, Alderfer’s erg
theory
Equity theory of work motivation
OBJECTIVES (hibrid BSC & KPI)

2. TEAM: Diversity; Communication; Leadership Power & Negotiation; Leadership styles

How to make team really work

Smart Goals

Team structure
Build common values & norms

Building team culture

• Team culture is built from individuals’ values, beliefs, intentions, behavior and commitment to the
team vision and goals

• Creating opportunities for the team to learn about each other and make decisions

• Allowing everyone to understand the team direction, rules and way of working is essential

Building team trust

Manage team conflicts: TRUST + ENGAGEMENT = PRODUCTIVE CONFLICT

3. INDIVIDUAL:
PERCEPTION OF INDIVIDUAL

The process by which individuals select, organize, and interpret the input from their senses to give
meaning and order to the world around them

Individual Behavior is based on his/her perception on the reality, and not on the reality its self

FACTORS INFLUENCE PERCEPTION PROCESS

ATTITUDE: Specific work attitudes effect by Job satisfaction and Organizational commitment

Job satisfaction:

4. LEARNING ORGANIZATION & CHANGEMANAGEMENT

LEARNING:

Learning Organization

CHANGE PROCESS

RESISTANCE TO CHANGE come from uncertainty, Threats to self-interests, Different perceptions,

Feelings of people loss