1:00 PM 1:30 PM

30 MIN 30 MIN
PATIENT PATIENT WAITING FOR
DISCHARGE DISCHARGE
FROM IPD SUMMARY

PATIENT DISCHARGE FROM THE W

PATIENT DISCHARGE
FROM THE WARD
 UPGRADED GOVT.PRIMARY HEALTH CENTRE INAMKULATHUR.T
REVISED PROCESS MAPPING
PHARMACY

2:00PM 2:05PM

5 MIN 10 MIN
DISCHARGE S/N DIRECTED THE PATIENT PATIENT RELATIVE
SUMMARY GIVEN RELATIVE TO GET THE MEDICINE THE DISPENS
BY STAFF NURSE FROM DISPENSARY

TO TAL ACTIVITIES - 9

TOTAL TIMINGS
2 HOURS 15 MINUTES PATIENT RELATIV
STARTING TI IME 1:00 PM MEDICIN
ENDING TIME 3:15 PM

ACTION TAKEN
1. PROPER SIGNAGES
3:15pm PM 2.ENQUIRY DESK 3:00pm PM
15 MIN

TIENT DISCHARGE FROM THE WARD 15 MIN PATIENT RELATIVE

ADVICE AND COUNSELLING GIVEN WARD
PATIENT DISCHARGE BY STAFF NURSE
FROM THE WARD
ENTRE INAMKULATHUR.TRICHY

2:15PM

PATIENT RELATIVE ENTERS

THE DISPENSARY

15 MIN

2:30PM

PATIENT RELATIVE GET THE

MEDICINE

15 MIN
2:45 PM

PATIENT RELATIVE ENTERS THE

WARD
UPGRADED GOVT.PRIMARY HEALTH CENTRE INAMKULATHUR.TRICHY
PROCESS MAPPING
PHARMACY

1.00 PM 1:30 PM

30 MIN 30 MIN
PATIENT PATIENT WAITING FOR DISCHARGE
DISCHARGE DISCHARGE SUMMARY GIVEN
FROM IPD SUMMARY BY STAFF NURSE

WASTES:
Confusion
Motion
Waiting

STARTING TIME : 1.00PM

ENDING TIME : 4.05PM
 4.05 PM 3.50 PM 15MIN

15 MIN
PATIENT PATIENT RELATIVE EN
DISCHARGE FROM ADVICE AND COUNSELLING
GIVEN BY STAFF NURSE THE WARD
THE WARD
 GOVERNMENT HEAD SRIRANGAM
PROCESS MAPPING
PHARMACY

2:00 PM 2.05 PM 2.15 PM

5 MIN 10 MIN
S/N DIRECTED THE PATIENT RELATIVE
DISCHARGE PATIENT RELATIVE TO GET
SUMMARY GIVEN SEARCHING FOR DISPENSARY
THE MEDICINE FROM
BY STAFF NURSE DISPENSARY

2.30 PM

TOTAL ACTIVITIES:
12
TOTAL TTIMINGS PATIENT RELATIVE ENQUIRED
THE HOUSE KEEPING ABOUT
3 HOURS, 05 MTS THE LOCATION

NON VALUE ADDING ACTIVITIES:

Summary 2.40PM
1 Searching for Dispe nsary
2 Enquired the House Keeper About Location
3 Patient Waiting for Queue
PATIENT RELATIVE ENTER THE
DISPENSARY

BOTTLE NECK:
1 No Proper Signage's
2 No Enquiry desk
 3.35 PM 3.20PM
10 MIN

15 MIN PATIENT
PATIENT RELATIVE GET THE RELATIVE
PATIENT RELATIVE ENTERS WAITING IN A
THE WARD MEDICINE S
QUEUE
2.15 PM

IENT RELATIVE
NG FOR DISPENSARY

15 MIN

2.30 PM

T RELATIVE ENQUIRED
USE KEEPING ABOUT
THE LOCATION

10 MIN
2.40PM

T RELATIVE ENTER THE

DISPENSARY

15 MIN
2.55PM
 3.10 PM

PATIENT
RELATIVE
WAITING IN A
QUEUE