Lampiran 1. Output SPSS Deskriptif.

Variabel Kualitas pelayanan keperawatan

Frequency Table

Tangible
Cumulative
Frequency Percent Valid Percent
Percent
Valid Sedang 7 14.0 14.0 14.0
Tinggi 43 86.0 86.0 100.0
Total 50 100.0 100.0

Reliability
Cumulative
Frequency Percent Valid Percent
Percent
Sedang 7 14.0 14.0 14.0
Valid Tinggi 43 86.0 86.0 100.0
Total 50 100.0 100.0

Responsiveness
Cumulative
Frequency Percent Valid Percent
Percent
Sedang 1 2.0 2.0 2.0
Valid Tinggi 49 98.0 98.0 100.0
Total 50 100.0 100.0

Assurance
Cumulative
Frequency Percent Valid Percent
Percent
Valid Tinggi 50 100.0 100.0 100.0

Emphaty
Cumulative
Frequency Percent Valid Percent
Percent
Sedang 3 6.0 6.0 6.0
Valid Tinggi 47 94.0 94.0 100.0
Total 50 100.0 100.0
Variabel Kepuasan pasien
Frequency Table

Caring
Cumulative
Frequency Percent Valid Percent
Percent
Sedang 2 4.0 4.0 4.0
Valid Tinggi 48 96.0 96.0 100.0
Total 50 100.0 100.0

Kolaborasi
Cumulative
Frequency Percent Valid Percent
Percent
Sedang 3 6.0 6.0 6.0
Valid Tinggi 47 94.0 94.0 100.0
Total 50 100.0 100.0

Kecepatan
Cumulative
Frequency Percent Valid Percent
Percent
Sedang 4 8.0 8.0 8.0
Valid Tinggi 46 92.0 92.0 100.0
Total 50 100.0 100.0

Empati
Cumulative
Frequency Percent Valid Percent
Percent
Sedang 2 4.0 4.0 4.0
Valid Tinggi 48 96.0 96.0 100.0
Total 50 100.0 100.0
 Courtesy
Cumulative
Frequency Percent Valid Percent
Percent
Sedang 4 8.0 8.0 8.0
Valid Tinggi 46 92.0 92.0 100.0
Total 50 100.0 100.0

Sincerity
Cumulative
Frequency Percent Valid Percent
Percent
Sedang 2 4.0 4.0 4.0
Valid Tinggi 48 96.0 96.0 100.0
Total 50 100.0 100.0
Frequencies

Statistics
Kualitas pelayanan
keperawatan
N Valid 50
Missing 0
Mean 2.5600

Kualitas pelayanan keperawatan

Frequenc Valid Cumulative
y Percent Percent Percent
Valid Sedang 22 44.0 44.0 44.0
Tinggi 28 56.0 56.0 100.0
Total 50 100.0 100.0

Frequencies

Statistics
Kepuasan pasien
N Valid 50
Missing 0
Mean 2.4800

Kepuasan pasien
Frequenc Valid Cumulative
y Percent Percent Percent
Valid Sedang 26 52.0 52.0 52.0
Tinggi 24 48.0 48.0 100.0
Total 50 100.0 100.0
Lampiran 2. Output SPSS Crosstab, spearman.
Crosstabs

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Kualitas pelayanan 50 100.0% 0 0.0% 50 100.0%
keperawatan *
Kepuasan pasien

Kualitas pelayanan keperawatan * Kepuasan pasien Crosstabulation

Kepuasan
pasien
Sedang Tinggi Total
Kualitas pelayanan Sedang Count 17 5 22
keperawatan % within Kualitas 77.3% 22.7% 100.0%
pelayanan
keperawatan
% within Kepuasan 65.4% 20.8% 44.0%
pasien
% of Total 34.0% 10.0% 44.0%
Tinggi Count 9 19 28
% within Kualitas 32.1% 67.9% 100.0%
pelayanan
keperawatan
% within Kepuasan 34.6% 79.2% 56.0%
pasien
% of Total 18.0% 38.0% 56.0%
Total Count 26 24 50
% within Kualitas 52.0% 48.0% 100.0%
pelayanan
keperawatan
% within Kepuasan 100.0% 100.0% 100.0%
pasien
% of Total 52.0% 48.0% 100.0%

Symmetric Measures
 Asymptotic
Standard Approximate Approximate
Value Errora Tb Significance
Interval by Pearson's R .448 .125 3.476 .001c
Interval
Ordinal by Spearman .448 .125 3.476 .001c
Ordinal Correlation
N of Valid Cases 50
a. Not assuming the null hypothesis.
b. Using the asymptotic standard error assuming the null hypothesis.
c. Based on normal approximation.
Tambahan
Menurut Arikunto (2010), interpretasi nilai korelasi adalah sebagai berikut :
Interpretasi Nilai Korelasi
Besarnya Korelasi Interpretasi
0.80 sampai dengan 1.00 Tinggi
0.60 sampai dengan 0.80 Cukup
0.40 sampai dengan 0.60 Agak Rendah
0.20 sampai dengan 0.40 Rendah
0.00 sampai dengan 0.20 Sangat Rendah

Arikunto, Suharsimi . 2010. Metode Penelitian Ekonomi. UI Press. Jakarta.