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Shawn M.

Ferreira
394 Metacom Avenue Unit #37 • Bristol, RI 02809 • (401) 543-5667 • sferreira661@g.rwu.edu
EDUCATION
Roger Williams University – Bristol, RI May 2017
Bachelor of Science in Foreign Language GPA: 3.34
Minor in Economics
➢ CCRI Merit Scholarship
School of Economics and Law – Berlin, Germany August 2016
➢ Improved German language knowledge by consistently practicing both in and outside of the classroom
➢ Garnered a deep understanding of politics, economics and the culture and history of Germany
➢ Translated documents for class along with postings and street signs while touring
Community College of Rhode Island – Warwick, RI May 2014
➢ Made the dean’s list four semesters in a row GPA: 3.52
FOREIGN LANGUAGE SKILLS
➢ German: full professional proficiency ➢ Dutch: limited working proficiency
➢ Spanish: professional working proficiency ➢ Arabic: elementary proficiency
SALES / CUSTOMER SERVICE EXPERIENCE
demandDrive | Waltham, MA ~ German Speaking Sales Development Representative October 2018 – December 2018
➢ Generate leads and build sales pipeline through strategic account mapping, cold calling, and emailing
➢ Qualify prospects in terms of their needs, goals, and business environment
➢ Coordinate with clients to improve sales strategies and qualify sales leads
➢ Track all activities through Salesforce and create a weekly report on industry trends, pipeline, and conversation highlights
Platinum Advertising | Fall River, MA ~ Authorized Sales Agent January 2017 – August 2018
➢ Qualified consumers in their homes for energy supply services, also through cold-calling, email and social media
➢ Recruited and trained 10 new workers to be knowledgeable, efficient and consistent
➢ Consistently met weekly sales goals and trained others to accomplish the same productivity
➢ Applied excellent customer service skills in various settings to ensure customer satisfaction and knowledge of the product
Cardi’s Furniture & Mattresses | Swansea, MA ~ Call Center Representative November 2016 – July 2018
➢ Evaluated and resolved customer concerns in a timely and efficient manner
➢ Maintained composure when dealing with sensitive and irate individuals
➢ Created an atmosphere for the consumer which fostered trust and comfortability
Cumberland Farms | Bristol, RI ~ Customer Service Supervisor June 2014 – November 2015
➢ Supervised and managed day-to-day convenience store operations that exceeds 300-400 customers per shift
➢ Applied quality customer service to ensure the satisfaction of each customer
➢ Processed and verified financial transactions in the form of cash, credit, money orders and wire transfers
➢ Monitored fund balances of cash drawer and security safe throughout shift
LEADERSHIP EXPERIENCE
Open Minds Alliance | openmindsalliance.org ~ Co-Founder/Web Developer February 2018 – Present
➢ Receive, sort, and distribute food, clothing, toiletries and other supplies to homeless and impoverished people in Downtown Providence
➢ Encourage healthy food and useful material donations for the families who receive them
➢ Seek monetary donations to further our efforts and increase our impact on the community
➢ Inspire others to volunteer with us to directly support the well-being of those who are often forgotten
Thinking Universe | thinkinguniverse.net ~ Founder/Administrator March 2008 – August 2012
➢ Unanimously elected by the community due to dedication and leadership qualities
➢ Organized, maintained and archived a variety of discussion forums with topics including science, religion, and politics
➢ Self-taught control panel and other technological operations necessary to keep website running and up-to-date
Admissions | CCRI ~ Student Ambassador July 2013 – May 2014
➢ Provided campus tours to prospective students and families
➢ Recruited students during college fairs at other universities and high schools
➢ Assisted enrollment management with general office projects
German Club | CCRI ~ President January 2013 – December 2014
➢ Organized approximately 25 members with focus on fundraising and community service
➢ Determined the agenda for each meeting and ensured adherence
➢ Coordinated field trips to local German establishments to experience foods and culture
Model Arab League/Model United Nations | RWU ~ IRO member November 2016 – April 2017
➢ Collaborated with group of 40 students in economics committee to discuss pertinent issues
➢ Enhanced understanding of the global importance of the MENA region
➢ Performed on- and offline research for each discussion topic months in advance as preparation
COCURRICULAR ACTIVITIES
RWU: International Relations Organization (IRO), Spanish Club, WQRI 88.3 FM
CCRI: Senator of Student Government, Member of Student Union Committee