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# 3 The records showed that 70 per cent of my sales were made on the
first interview, 23 per cent on the second, and 7 per cent on the third and
after. But listen to this: 50 per cent of my time was spent going after the
7 per cent. Figure out how many times you have to see a prospect to make a
sale and then be disciplined with your time.
# 5 Selling is the easiest job in the world if you work it hard – but the
hardest job in the world if you try to work it easy. If you see a lot of
people you will make a lot of sales.
# 6 You can’t collect a commission until you make the sale; you can’t
make the sale, ‘til you write the order; you can’t write the order, ‘til you
have an interview; and you can’t have an interview ‘til you make the
call! Smile and dial baby. Without the call, nothing else will happen.
# 7 I would urge any man or woman who is being held back by fear, and
who lacks courage and self-confidence, to join the best public-speaking
course in his or her community. I can speak from personal experience and
tell you that Toastmasters helped me immensely. I’ve also learned that the
best way to conquer fear is to take all out massive action.
# 8 All the leaders and successful men I’ve ever met have had courage
and self-confidence, and most of them, I notice, are able to express
themselves convincingly. People want to do business with people who are
successful and have a great self-image. Work harder on improving yourself
than you do on your business.
# 9 It is surprising how much I can get done when I take enough time for
planning, and it is perfectly amazing how little I get done without it. Plan
your time in 15-minute intervals and stick with your plan. Master your time
management skills.
# 11 Most of the successful men I’ve met are absolutely ruthless with
their time. You only get 24-hours in a day. Manage it wisely. Keep the main
thing the main thing and focus on the money producing activities, not busy
work.
# 12 Whatever success I’ve had in this business has been due to the fact
that I refuse to allow anything or anybody to interfere with the schedule
of the week which I devote every Friday to preparing. Make a schedule
and stick to it, no matter what. Don’t let life get in the way.
# 15 Top salesmen are all hungry for new ideas and always hunting for
ways to do their job better. Strive to learn something new each day and
improve yourself each day. Be a student of your business.
# 16 When you show a man what he wants, he’ll move heaven and earth
to get it. Figure out what the other person wants and show them how what
you are offering will help them achieve that.
# 17 You gain a big advantage when you make an appointment. Be the
welcomed guest not the uninvited pest. Always work by appointment, just like
professionals do.
# 18 Never try to cover too many points; don’t obscure the main issue;
find out what it is, then stay right on the beam. Keep the main thing the
main thing.
# 19 There are only two factors that move men to action: desire for gain,
and fear of loss. There are no other valid reasons that someone buys
something. Also, the fear of loss is much more powerful than the desire for
gain.
# 20 People don’t like to be sold. They like to buy. Great advice here.
# 22 Everyone likes to feel important. People are hungry for praise. Give
honest, sincere praise whenever possible. Be specific when you give it. Don’t
try to flatter people either.
# 23 Assume a close. Assume that everyone you talk to WILL buy from you.
# 24 See things from the other person’s point of view and talk in terms of
his wants, needs and desires. Focus on what your prospect wants, not what
you want. If you help people get what they want you will naturally get what you
want.
# 25 Write out what you said in your last selling interview. Then see how
many places you can find to strike out the personal pronoun “I”, or
“we”, and change it to “you” or “your”. Put you in the interview. This is
some amazing advice.
# 27 The “don’t you think” habit is a little aid which I find helps me avoid
making so many positive statements. Get the other person’s opinion about
things whenever possible. The more you can get your prospect to say YES,
the better.
# 30 Nothing will take the place of complete honesty. Never lie, use hype
or pressure. Be sincere, genuine and treat everyone as good as you would
want someone to treat your kids.
# 31 I’ve always noticed that the leaders are men who know their
business. Work on your product knowledge. Be a student of your own
business.
# 32 Clothes don’t make the man, but they do make ninety percent of
what you see of him. You never get a second chance to make a first
impression. Dress to impress.
# 33 I find that people love to hear that they have helped you. When
someone helps you, let them know about it. Send them a handwritten note or
give them a call to tell them so.
# 34 Try to get a man to tell you what is his greatest ambition in life. Help
him raise his sights. Get other people talking about themselves. Learn how
to ask questions and listen.
# 35 Action and feeling go together. Let your actions control your emotions,
rather than letting your emotions control your actions.
# 36 I’ve found it pleases people when I pass them on the street to give
them a big, cheerful smile. Your smile is your best-selling asset.
# 37 Overtalking is one of the worst of all social faults. You have two ears
and one mouth for a reason. Use them in that proportion.
# 40 There is little use telling a sales story to a prospect who hasn’t first
been sold on the importance of listening to you. Find out what the other
person wants first before you offer them what you have. Sell the appointment
and let the appointment sell your product or service.
# 41 The approach must have only one objective: selling the sales
interview, not your product, your interview. It is the sale before the
sale. Enough said.
# 43 Some of the best contacts I ever made were men who were
extremely difficult to see. Busy people are the people you want to do
business with.
# 44 First, sell the appointment. Second, sell your product. Don’t try to
sell your product the first time you meet someone. Get them to schedule and
appointment with you first.
# 46 The best prospects are the ones who object. Every prospect will have
a few objections. It’s a normal part of the sales process. You must learn how
to overcome objections and close your prospects.
# 47 Nobody will remember the times you struck out in the early innings
if you hit a home run with the bases full in the ninth. Win when it counts.
It’s not how you start that matters, it’s how you finish that matters.