E - BANKING

RESEARCH PROPOSAL

SERVICES PROVIDED BY THE BANK THROUGH

E-BANKING IN INDIA

 E-BANKING :-
Internet banking (or E-banking) means any user with a personal computer and a
browser can get connected to his bank’s website to perform any of the virtual banking
functions. In internet banking system the bank has a centralized database that is web-enabled.
All the services that the bank has permitted on the internet are displayed in menu. Any
service can be selected and further interaction is dictated by the nature of service. Once the
branch offices of bank are interconnected through terrestrial or satellite links, there would be
no physical identity for any branch. It would a borderless entity permitting anytime,
anywhere and anyhow banking.

The delivery channels include direct dialup connections, private networks, public
networks, etc. with the popularity of computers, easy access to Internet and World Wide Web
(WWW),
(WWW), Internet is increasingly used by banks as a channel for receiving instructions and
delivering their products and services to their customers. This form of banking is generally
referred to as Internet Banking, although the range of products and services offered by
different banks vary widely both in their content and sophistication.

 MEANING :-
E-bank is the electronic bank that provides the financial service for the individual client by
means of Internet.

 OBJECTIVES AND NEED OF STUDY :-

 To know the customers perception toward the E-banking service.
 I am interested in E-BANKING that I am taken this topic.
 Find the customer satisfaction relating to E-banking service.
 To study the awareness of internet banking among the customers of Customers of
SBI, ICICI, HDFC and AXIS Banks.

 RESEARCH DESIGN :

SHREE CHIMANBHAI PATEL INSTITUTE OF MANAGEMENT & RESEARCH

 E - BANKING

 Type of Research :- Descriptive Research

 Data Collection, Sources and Tools :-

 Primary Data :
In this research with a SAMPLE SIZE OF 100 customer’s data will be available in form of
questionnaire collected in terms of different questions influencing the use of internet
banking.
Internet banking is considered as dependent on awareness among customers which will be
studied with help of different independent variable. Only the Customers of SBI, ICICI,
HDFC and AXIS Banks are taken as samples for study the project.
 Secondary Data :
Collection of information from different kind of books the data of the company what they
maintained.
 Services :
 Credit Card Facility
 ATM Card Facility
 Fund Transfer
 Bill Payment
 Quantitative Research Design:
1. Sampling Technique :- Convenience Sampling & Judgment Sampling
2. Sample Size :- 100
3. Data Collection Tools :- Questionnaire
4. Region & Time Frame :- Samples will be collected from Ahmedabad
5. Contact Method :- Personnel / Telephonic Interview, E-Mail
 Data Analysis :-
Once the findings are finalized by a research, suggestions should be made for the
betterment of enterprise.

The data collected from questionnaire will be tabulated and analyzed so that the result
can be presented as simple as possible. There are a number of ways like :

 Pie-chart

 Graphs

There is also another way to analyze the result that SPSS & MS Excel will be
utilized for data analysis and statistical testing.

 BENEFITS OF THE STUDY :

1) Organizing Educational Campaign To Create Goodwill Of Company.
2) Services It Effectively valuable to Create Place in the Minds of Customer.
3) Availability should be increased by using various services Strategy.
4) Company should make service equal to or better than Competitive Brands by all means.

SHREE CHIMANBHAI PATEL INSTITUTE OF MANAGEMENT & RESEARCH

 E - BANKING

 LIMITATION OF STUDY :-
1) Banks are not giving me all information about E-banking services.
2) They do not permit to meet any of the employees in their bank.

 CONCLUSION :-

The basic objective of my research was to analyze the awareness among customers for
internet banking in India. It gives direction to research tools, research types and techniques.

 SUBMITTED BY :

BHAVYA KAPADIA - 40

SHREE CHIMANBHAI PATEL INSTITUTE OF MANAGEMENT & RESEARCH