ANDRES BONIFACIO COLLEGE

SCHOOL OF BUSINESS MANAGEMENT EDUCATION

College Park, Dipolog City

HRMA 211 (ADMINISTRATIVE AND OFFICE MANAGEMENT)

Institutional Vision: A center of excellence in instruction, research, technology, extension, athletics and the arts.
Institutional Mission: We commit to provide affordable quality education with values in industry, intelligence and integrity and undertake relevant research
and socially responsive community service using innovation technologies.

Institutional Program Goals:

1) Produce well-rounded, competent, and competitive graduates.
2) Strengthen the quality of faculty.
3) Standardized quality management system.
4) Improve graduate, undergraduate and high school programs by applying relevant technologies.
5) Foster partnerships and linkages with relevant industries, agencies, academic institutions and the community.
6) Undertake applicable research and extension program.
7) Develop and enhance skills in sports and arts.

Pre-requisite: None

Credit: 3 units

Course Description: This course is designed to study the foundation of office systems and strengthen students’ knowledge in the principles of management such
as selecting and developing office employees, supervising and motivating office employees, and appraising performance of office employees.
Program Outcomes: The Bachelor of Science in Business Administration program is committed to turn out professional graduates to:
1. be equipped with the stock knowledge of business and management courses to be able to pursue a career in any -field of business or management in
various types of sectors, industries organizations;
2. have sufficient exposure to real work situations and environment to acquire and develop skills and competencies whether as part of the workforce or
entrepreneurs of their own businesses, in order to become productive and competitive individuals in a competitive business environment, locally,
regionally, or globally; and
3. uphold the ethical values and share social responsibility in the care of the community while meeting the increasing demands of globally competitive
business environment.

Course Outcomes: At the end of the term, students are expected to:
1. understand and able to discuss the role of management in the workplace
2. describe the operations of the major functional areas/departments in an organization
3. outline the required skills, attitudes and characteristics of office employees
4. distinguish between traditional and open-plan office

LEARNING TEACHING/LEARNING TIME

COMPETENCIES CONTENTS LEARNING TOOLS
OUTCOMES ACTIVITIES ALLOTMENT

Students can:
Understand the I. OFFICE MANAGEMENT AND
principles of MODERN OFFICE AND ITS
management and its FUNCTIONS Lecture Oral Participation
 Define principles of
functions 1. Principles of Management 3 hrs.
management and discuss its
2. Functions of Management Group-learning skills Attendance
functions
3. Meaning of Modern Office
 Describe a modern office
Explain the concept of 4. Office Activities Quizzes/Caselet/Game
 Demonstrate the different Class Activities
modern office 5. Office Functions
functions of an office and its
Major Exam
activities

 Identify and enumerate skills
Understand and of an administrative staff and
discuss the skills, manager
knowledge and duties  Define administrative office
of an administrative management
office manager and  Identify and discuss the
staff qualifications of AOM and
their duties
II. KNOWLEDGE, SKILLS AND
FUNCTIONS OF THE
ADMINISTRATIVE OFFICE
STAFF AND MANAGER
1. Teamwork
2. Flexibility 6
3. Communication Skills
4. Administrative Office Management
Define
5. Today’s AOM from Yesterdays
6. Qualifications of AOM
7. The Administrative Assistant
8. Manager’s Duties &
Responsibilities as Cited by the
Different Owners in the Industries

 Discuss the different III. THE ORGANIZING PROCESS

Explain the concept of organizational structure and 1. Organizational Structure
organizational structure organization design 2. Organizational Design 4.5
and organizational  Enumerate the steps in the 3. Organizing Function
design organizing process 4. Centralization vs. Decentralization
 Differentiate a centralize 5. Organizational Principles
Identify centralized organization to a
organization from decentralize organization
decentralized
organization IV. COMMUNICATION IN THE
 Discuss barriers of good WORKPLACE 4.5
Explain the importance communication 1. Good Workplace Communication
of how good Skills
 Enumerate the skills needed
communication affect 2. Effective Office Communication
for good communication
the workplace
atmosphere and
effectiveness

V. OFFICE LAYOUT AND OFFICE

ENVIRONMENT
  Discover the key concerns 1. The Planning Stage
Understand the and key issues in planning 2. Office Design Layout Lecture Oral Participation
importance of office for an office 3. Spatial Design Layout
layout and office  Discuss the difference 4. Electrical Requirements Case Analysis Attendance
environment to have an between enclosed layout and 5. Ergonomics
efficient work flow open layout 6. Building an Office Layout 6 Quizzes/Caselet/Game
Group-learning skills
process 7. Office Space Costing
8. The Contribution of Color
Self-Assessment
Explain the role of 9. Office Floor Space Major Exam
Activities
ergonomics in office 10. New Demands in an Office
efficiency Environment
Class Activities
VI. SELECTING OFFICE
 Understand how selection EMPLOYEES
Explain how selecting process is done 1. Sources of Potential Office
of office employees is  Write a resume for a Employees 4
done hypothetical organization 2. Outsourcing
3. Interview and Resume Preference

 Discover the role of training

in employee development VII. DEVELOPING OFFICE
Discuss the importance  Understand how training EMPLOYEES
of training employees employees help achieving 1. Training
in achieving employees organizational objectives 2. Training Program
and organizational 3. Employee’s Role 4
goals 4. Counseling Employees
5. The General Approaches to
Counseling

 Understand and discuss the VIII. SUPERVISING OFFICE

Explain how different theories of EMPLOYEES
behavioural theories leadership and leadership 1. Behavioral Theories of Leadership
and situational theory styles 2. Situational Theory of Leadership 5
of leadership plays an 3. Leadership Styles
 Identify and enumerate the
important role in 4. Developing People and Self-
different functions of a
supervisory process Motivation
supervisor
5. Role and Functions of Supervision
Discuss the important 6. The New Challenge for Supervisors
role and functions of a 7. Skills of an Effective Supervisor
supervisor in a  Understand the reason for 8. Disciplining and Terminating
business environment disciplining and terminating Employees
employees 9. Posner’s Human Traits
Explain the reasons 10. Terminating Employee
that can cause
employees to be
disciplined and
unfortunately may be
terminated

IX. MOTIVATING OFFICE

Discuss the importance  Understand the concept of
of motivation in the different theories of
increasing productivity, motivation
organizational  Discover how to handle
commitment and employee frustration
unlocking potential of
employees
Explain the actions to
be taken in handling  Understand how the process
frustrated employees of performance appraisal is
done
Discuss the importance  List and discuss the
of performance characteristics of
appraisal in employee performance appraisal
career development systems and the basics of
conducting employee
performance appraisals
Explain the purpose of  Define job analysis and
job analysis and job understand its purpose and
evaluation and how it how it is done
helps human resource  Enumerate the different
management practices types of job content
information and the four
methods of job evaluation
EMPLOYEES
1. Theories about Motivation Lecture 4 Oral Participation
2. Three Key Goals of People at Work
3. Employee Motivation Survey Case Analysis Attendance
4. Handling Employee Frustration
Group-learning skills
Quizzes/Caselet/Game
X. APPPRAISING PERFORMANCE Major Exam
OF OFFICE EMPLOYEES Class Activities
1. Aims of a Performance Appraisal
2. Methods of Assessing Performance 5
Appraisal
3. Characteristics of Performance
Appraisal System
4. Basics of Conducting Employee
Performance Appraisals
5. Promotion
6. Elements of Promotion
XI. ANALYZING AND EVALUATING
JOBS
1. Job Analysis
2. The Different Types of Job Content
Information 4
3. Job Evaluation
XII. ADMINISTERING
COMPENSATION
Discuss the purpose of 1. Compensation Define and Use
compensation and how 2. Components of Compensation 5
it improves productivity  Discover and understand System
among employees how administering 3. Different Types of Compensation
compensation works and 4. Developing Compensation Program
Enumerate and explain how to develop 5. Incentive Pay
the components of a compensation program 6. Classes of Incentive Pay
compensation system  Understand the purpose of 7. Fringe Benefits
incentive pay and fringe
Summarize how to benefits
develop a
compensation program
outline

REFERRENCES:
Saidali, M. R., (2012) Modules in Administrative Office Management. Mindshapers Co., Inc.

COURSE ASSESSMENT: Every student shall be graded according to the institutional grading system, as thoroughly discussed during the orientation meeting:

1. Grave misconduct and/or cheating during examinations,

2. Unexcused absences of more than 20% or required number of meetings per term;

3. A failing academic standing and failure to take the final exam.

Prepared by Noted by

REGINNE S. PATANGAN, MBM ALEJO F. ABULE, MBA

Instructor Dean, School of Business Management Education