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QAM-OJ
PTJAYACM PAGE 1 of 17
ISSUED
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TABLE OF CONTENT
Clause No. Subject Page
1. COMPANY BACKGROUND 3
2. COMPANYORGANUATION 4
2.l. STRUCTURE 4
2.2. RESPONSffiILITY AND AUTHORITIES 5
2.3. MAPPING OF BUSINESS PROCESS 9
3. COMPANY SCOPE OF SERVICE 10
4. QUALITY MANAGEMEN SYSTEM 10
4.1. QUALITY POLICY 10
4.2. QUALITY OBJECTIVE 11
4.3. QUALITY MANUAL 11
4.4. CONTROL OF DOCUMrnNT 12
4.5. CONTROL OF QUALITY RECORD 12
4.6. MANAGEMENT REPRESENTATIVE 13
4.7. INTERNAL COMMUNICATION 13
4.8. MANAGEMENT REVIEW 13
4.9. HUMAN RESOURCES 14
4.10. INFRASTRUCTURE 14
4.11. WORK ENVIRONMENTAL 15
4.12. PURCHASING 15
4.13. MEASUREMENT ANALYSIS AND IMPROVEMENT 15
5. ATTACHMENTS 17
SUBJECT: PROCEDURE NO. QAM-Ol
PTJAYACM PAGE 3 of 17
1. COMPANY BACKGROUND
As a result of its determination to play a more active role contributing to the field
of professional consultancy services, coupled with variety of efforts to develop all
aspects of its management and its human resources, PT. JAYA CM has now grown
and prospered and become capable of offering professional consultancy services in
even wider and more integrated fields.
Right now, PT Jaya CM had the field of activity in the area of Building, Industries,
Transportation, Power Plant & Transmission in the scope of services concentrated
on. Planning and Feasibility Study, Design Engineering Project Cost Plan and
Quantity Surveying, Project Management, and Construction Management.
SUBJECT: PROCEDURE NO. QAM-OI
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2. COMPANY ORGANIZATION
2.1. STRUCTURE
Board of Director-
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SUBJECT: PROCEDURE NO. : QAM-Ol
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PTJAYACM PAGE 5 of 17
General The responsibility and authority of all personnel who manage, perform,
and verify work affecting quality shall be defined either in the quality
manual, system procedure, job description or contract specific
documentation
The interrelation of these personnel is shown in the organization chart.
- Contract termination
2.2.3. The Head of H.RD & general Affair & Finance Directorate is responsiblefor:
- Keep informed for all new technologies and development of employee's skill.
- Ensuring that all employees are well trained.
- Ensuring that all employees who conducts the job are fulfilling the requirements
as stated in the job specification.
- Recruiting the qualified employees.
- Collecting the training needs for all employees.
Organizing the training process.
- Recording all qualifications, experiences, and training of all employees.
SUBJECT : PROCEDURENO. QAM-Ol
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- Controlling of all source documents, references, Code & Standards which are
used by always updating with the newest revision.
- Controlling the internal quality audits.
- Controlling all quality documents, i.e. quality manual, quality procedures,
working instruction, and forms.
- Ensuring that the quality policy has been applied in every project.
- Maintaining quality system documentation.
- Decision of potential area within the company that needs system improvement.
- Giving direction to the Head of division in connection with how to execute the
services in good manner.
- Monitoring the project execution as per contract requirement.
- Making decision for allocating budget to fulfill the services as per contract
requirement issued by Project Manager via Head of Division.
- Making decision for preparing project personnel as per contract requirement
issued by Project Manager via Head of Division.
- Instructing the Project Manager to prepare budgeting & personnel for execution
the project services.
- Making decision for finding the Project Manager, proposed by Head of
Division.
(_ .
SUBJECT: PROCEDURE NO. : QAM-Ol
IiiH JAVA eM
QUALITY MANUAL
REV. NO.
ISSUED
: 1
20-05-2010
- Making deal with the customer personnel for something project execution.
- Reviewing quality documents which are applied in their division.
- Choosing and recruiting project personnel either from inside or outside the
company whose qualificationmeets project job requirement.
"
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SUBJECT : PROCEDURENO. QAM-Ol
ISSUED
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PTJAYACM PAGE 8 of 17
- Signing of all outgoing letter for construction, testing & commissioning, and
warranty period purposes.
- Giving a warning to the construction, testing & commissioning, and warranty
persons.
- Accepting & refusing contractor's document or equipment proposal.
SUBJECf: PROCEDURE NO. QAM-Ol
ISSUED
I
20~5-2010
PTJAYA eM
KSU
, ~
MR.
"" / >HRD-recruitment. training.cv
>F'inanoe-payroll. payments
>GA -infrastructure "
"I / 1/
MKT
"
OPS
, '/
EDP
"
>Project admission procedure
>Preparation of oontract
>Regiateration number
>Customer Satisfaction
I' "
./
> Project set up
> Project execution
> Project hand over
/ I'
. Rl
OWNER
OWNER
~ '/
/ >Customer satisfaction
>Project execution i'
>Project hand over
Company business process start in Directorate Marketing with Tender Process &
Project Admission Procedure ( MKT-01 ) to collect project information ( MKT-
0112 ) up to signing contract and declared project register number ( PKP ) to
Operational Directorate ( MKT-0l/5 and MKT-01l6 ). When the project is
completed, Marketing will conduct customer feedback survey to measure
customer satisfaction ( CFP-01 ) or prepare amendement contract ( MKT-02 ) as
"
informed by Operational and requested by Customer ( if any).
SUBJECT: PROCEDURE NO. QAM-OI
ISSUED
:
:
I
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Directorate KSU consist of HRD, Finance, General Affair which include EDP.
KSU will support company business process by recruiting personnel needed
( HRD-O 1 ) and set up program trainings ( HRD-02 ), support in getting
professional certificates, supply infrastructures requested by projects (HRD-04)
as well as regular payroll payment, receiving services payments and support
requirement of hardware & software ( EDP ). KSU I HRD also will keep record
and up date personnel curriculum vitae as regularly request by Marketing
Directorate for project proposals or other purposes (HRD-03 ).
3.1. Building and Industrial Divisions had scope of services in area of Design Review,
Bidding and Evaluation, Construction Supervision, Testing - Commissioning &
Warranty Period.
3.2. Transportation & Power Plant Divisions had scope of services in area of : Pre
Feasibility Study, Feasibility Study, Design Engineering, Bidding & Evaluation,
Construction Supervision, Testing - Commissioning & Warranty Period.
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SUBJECT : PROCEDURE NO. QAM-Ol
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:
:
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20"()5-2010
PTJAYACM PAGE II of 17
The Quality System is documented in three tiers and considers each of the
requirements specified by ISO 9001 - 2008. The three tiers are comprised of:
Quality Manual
The Quality manual describes the policy practiced by PT. JAYA CM to satisfy the
requirements of ISO 9001 - 2008 and allocates responsibilities within the
Company. It is supported by Operating Procedures, and where applicable, working
instructions and/or quality plans.
These describe the procedures which are implementedto fulfill the requirements of
the Quality Manual and allocate responsibilitieswithin the Quality System. The list
of quality system procedure is shown in Attachment-I.
Working instructions are issued where the lack of clear instruction would adversely
affect quality.Working instructions may include drawings, specifications,parts lists
or other methods of clearly defined requirements.
Quality plans prepared when required and provide details of the controls, methods,
responsibilitiesand interfaces for specificcontracts.
All quality plans are authorized.
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SUBJECT: PROCEDURE NO. QAM-OI
fi!U JAVA eM
QUALITY MANUAL
REV. NO.
ISSUED
1
20'{)5-20I 0
All requirement of the ISO 9001-2008 standard will be applied, except the
following clauses :
1. Clause 7.5.5 : Preservation of Product
2. Clause 7.6 : Control of Monitoring and Measuring Devices
There are two forms of the quality documents, controlled and uncontrolled.
Uncontrolled copies are up to date at the time of issue but are not updated
thereafter. They are issued under the authorization of the Management
Representative, no record need be maintained of their issue.
ISSUED :
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PTJAYACM PAGE : 13 of 17
The management and workforce of PT. JAY A CM are fully committed to the
principles of quality assurance and to the practices described in the manual.
4.8.1. A Comprehensive formal review of the quality system is undertaken by the TSQ
Director not less than once per year in accordance with the documented procedure
MRP - 01 : Management Review Procedure.
4.8.2. The review takes the form of a minute of meeting and is attended by the
appropriate management personnel.
4.8.3. The meeting reviews data on the performance of the quality management system to
ensure its continuing suitability and effectiveness in meeting the requirements of
ISO 9001 - 2008 and to ensure that it is consistent with the defined quality policy
objectives.
4.8.5. Minutes of the meeting are circulated to all present, a master file being retained by
the TSQ Director.
All activities within the quality system are adequately resourced with sufficient
numbers of suitably trained personnel. Resources are applied for management,
performance of work and verification activities including internal quality audits in
order to provide and maintain of high quality of services.
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SUBJECT: PROCEDURE NO. : QAM-OI
PT Jaya CM will determine the necessary competence for personnel at every level
of function/position as described at HRD-02: Personnel Training and Competence
procedure
4.9.2. Training
4.10. INFRASTRUCTURE
Environmental required for achieving high level of service will be performed and
maintained as described more detail at WEP-Ol : Work Environment procedure
4.12. PURCHASING
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SUBJECT: PROCEDURE NO. QAM-Ol
ISSUED :
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20'()5-2010
PTJAYACM PAGE : 15 of 17
4.13.2.1. Non-conformance
Products which do not conform to specified requirements are controlled to prevent
in advertent use or further processing. The controls are defined in the relevant
operating procedures and make provision for :
- Identification
- Segregation (where practical)
- Documentation
- Evaluation
- Disposition
- Notification to the functions concerned
ISSUED
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4.13.3. Improvement
All managers and supervisors are responsible for initiating corrective and
preventive action in respect of :
- Non-compliances arising from internal audits and third party visits.
- Potential causes of non-conformance.
- Identified non-conformances.
SUBJECT: PROCEDURE NO. : QAM -01
ISSUED :
1
20-05-2010
5. ATTACHMENT
,I
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SUBJECT: PROCEDURE NO. QAM-Ol
ISSUED : 20-05-20]0
LIST OF QUALITY
PTJAYACM ~AGE~NTPROCEDURES ]'AGE : Attachment 1
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SUBJECT: PROCEDURE NO. QAM-OI
ISSUED 01-05-2009
SCOPE OF SERVICES
PTJAYACM PAGE Attachment 3
I. PRE-CONSTRUCTION
3 A A
4 TA TA
5 A A
6 Tender Assistance and Evaluation A A
7 Contract Document Pre aration A A
n. CONSTRUCTION
No. Services _,.,~ ))' Ged. KTL Transp.
1 Planning and Scheduling (\ ~ A A A
2 Review of Design ~ <z:» TA A TA
3 Factory Inspection ~ ~ A A A
4 Review and Shop Drawing ~ \:..(-' A A A
5 Approval Materials 0~v A A A
6 Approval of Construction.Meiaod Statement A A A
7 Contract Document Pft ~~on A A A
8 ApprovalofMock~ ~ A TA TA
9 Tests and Cornm,i.~.sio~ A A A
10 Handing Over " ~~ A A A
11 Approval of_~li Drawings A A A
12 Review of,.Q~~on Manual A A A
13 Approval Of<""'~l.Y - Health-Environmental A A A
III.
No. Services Ged. KTL Transp.
1 Supervision in Warranty Period A A A
2 Final Handing Over I Final Acceptance A A A
Note:
QAM-OI-J.DOC