Вы находитесь на странице: 1из 13

Statement of Work (SOW)

Between <Client> and <Consultant>

for <Project Name>

Date: <MM/DD/YYYY>

Confidentiality Statement
This Statement of Work along with all attachments hereto shall be considered <Name>’s
Proprietary/Confidential Information
gantthead.com Statement of Work

Table of Contents
1.1.1.Overview..............................................................................................................4
1.2. Introduction.................................................................................................4
1.3. Order of Precedence...................................................................................4
1.4. Scope/Objective..........................................................................................4
1.5. Standards/Specifications............................................................................4
1.6. Contract Type of This SOW........................................................................4
1.6.1.Definitions/Acronyms...........................................................................................5
1.7. Acronyms....................................................................................................5
1.8. Definitions...................................................................................................5
1.8.1.<Specific Client Requirements/Constraints>.......................................................5
1.8.2.Project Schedule .................................................................................................5
1.8.3.Consultant Responsibilities..................................................................................5
1.9. Deliverables................................................................................................5
1.10. <Client Specific Requirements>...............................................................6
1.11. Schedules And Timelines.........................................................................6
1.12. Key Personnel of Consultant....................................................................6
1.12.1.Client Responsibilities .......................................................................................6
1.13. Inspections and Acceptance.....................................................................7
1.13.1.Facilities.............................................................................................................7
1.14. Development/Source Environment...........................................................7
1.15. Testing/Production Environment...............................................................7
1.15.1.Mutual Responsibilities......................................................................................7
1.16. Program Management .........................................................................7
1.17. Progress Meetings....................................................................................7
1.18. Technical Review Meetings .....................................................................8
1.19. Program / Contract Managers..................................................................8
1.19.1.Change Management Process. ........................................................................8
1.20. Problem Identification...............................................................................8
1.21. Change Initiation.......................................................................................8
1.22. Change Validation.....................................................................................8
1.23. Impact Estimation.....................................................................................8
1.24. Implementation.........................................................................................8
1.25. Approvals and Acceptance.......................................................................8
1.25.1.Support & Maintenance.....................................................................................8

©2007 gantthead.com Confidential 2


gantthead.com Statement of Work

1.26. Warranty Period Maintenance and Support.............................................8


1.27. Post Warranty Maintenance and Support.................................................8
1.28. Skills Transfer from Consultant to Client..................................................8
1.28.1.Configuration Management...............................................................................8
1.28.2.Quality Management..........................................................................................8
1.29. Quality Procedures...................................................................................9
1.30. Completion and Acceptance Criteria........................................................9
1.31. Functionality Compliance..........................................................................9
1.32. Testing......................................................................................................9
1.33. Final Acceptance Test (FAT)....................................................................9
1.34. Error Processing During Acceptance Test...............................................9
1.34.1.Compensation and Payment Schedule.............................................................9
1.35. Fixed Price (FP)........................................................................................9
1.36. Time & Material (T&M) with Not-to-Exceed (NTE)...................................9
1.37. Maintenance and Support.........................................................................9
1.38. Escalation Prices....................................................................................10
1.39. Travel Expenses.....................................................................................10
1.40. Invoice Requirements.............................................................................10
1.40.1.Unique Terms and Conditions.........................................................................10
1.40.2.Approvals.........................................................................................................10
1.40.3.Attachment I - Functional, Technical, And Quality Specifications...................10
1.40.4.Attachment II - Project Schedule.....................................................................11
1.40.5.Attachment III - Compensation And Payment Schedule.................................11
1.40.6.Attachment IV - Ongoing Reporting And Maintenance...................................12

©2007 gantthead.com Confidential 3


gantthead.com Statement of Work

1.1.1. Overview
1.2. Introduction

This Statement of Work (SOW) outlines the tasks required for Consultant (herein
referred to as "Consultant") to provide <Services For Project> to <Client> (hereinafter
referred to as "Client"). Consultant shall perform in accordance with this SOW, which
shall be effective from <Start Date>, until <End Date>. When mutually executed for
implementation, this SOW becomes contractually binding on Consultant and Client
under the terms and conditions of the Consulting Agreement, <Agreement #> effective
<Effective Date> ("Agreement").

1.3. Order of Precedence

Any ambiguity or inconsistency between or among the terms of this SOW and the
Agreement shall be resolved by giving priority and precedence in the following order:

1. Statement of Work (SOW)

2. Agreement

EXCEPT <Exceptions>

1.4. Scope/Objective

The overall objective of this SOW is for Consultant to provide <Services for Project>.
Consultant will provide to Client:

<Detailed Services Description>

1. <Description 1>

2. <Description n>

The application will be owned by <Name> in accordance with <Agreement>.


<Exceptions>

Anything not addressed in this SOW is out-of-scope and not included in these services.
Either party may submit a Change Request to the other party in accordance with
<Agreement>.

1.5. Standards/Specifications

All Consultant Deliverables under this SOW shall adhere to the standards and
specifications in <Attachment I>. Client shall provide all Client Documentation listed in
<Attachment I> to the Consultant.

1.6. Contract Type of This SOW

State whether this is a firm fixed price or Time and Material type of services.

©2007 gantthead.com Confidential 4


gantthead.com Statement of Work

1.6.1. Definitions/Acronyms
1.7. Acronyms

The following acronyms are used throughout this Statement of Work:

1.8. Definitions

Terms used in this documents shall have following meanings:

Example:

Acceptance of Deliverable

Written notification from Client to Consultant, signed by the responsible Client


Program Manager, indicating that the Deliverable has been evaluated and
satisfies the Acceptance Criteria of each Deliverable

Deliverables

Any materials procured or prepared by Consultant or services provided by


Consultant to Client

1.8.1. <Specific Client Requirements/Constraints>


The services provided by the Consultant shall adhere to following specific Client
requirements:

1.8.2. Project Schedule


The overall project workflow schedule is attached as <Attachment II>.

1.8.3. Consultant Responsibilities


Example

• The Consultant will manage the Project


• The Consultant and Client shall closely monitor key milestones
• Consultant is responsible for developing and maintaining scheduling detail
• Consultant shall present status of the schedule to the client weekly
1.9. Deliverables

Consultant shall prepare and deliver the following to Client:

©2007 gantthead.com Confidential 5


gantthead.com Statement of Work

Deliverable #1 - <Deliverable name>

<Deliverable description>

Deliverable #n - <Deliverable name>

<Deliverable description>

1.10. <Client Specific Requirements>

1.11. Schedules And Timelines

The project plan is attached as <Attachment II>

Deliverable Schedule

Deliverables Date to Client

Development Cycle

Date Action
<Date 1> <Action 1>
<Date 2> <Action 2>
<Date n> <Action n>

Release and Implementation Cycle

Date Released Item


<Date 1> <Release 1>
<Date 2> <Release 2>
<Date n> <Release n>

1.12. Key Personnel of Consultant

1.12.1. Client Responsibilities


Client will be responsible for following:

• <Responsibility 1>
• <Responsibility n>

©2007 gantthead.com Confidential 6


gantthead.com Statement of Work

1.13. Inspections and Acceptance

Client shall inspect all Deliverables that Consultant develops under this SOW.
Consultant shall inform Client of the dates for all inspections and provide draft copies of
the Deliverable subject to inspection at least one week before the inspection meeting.
Client has the right to participate in these inspections and to review the results of the
inspections. Consultant shall document, track, and resolve all material issues resulting
from the inspections.

1.13.1. Facilities
Where the work will be developed and implemented? Who will provide what?

1.14. Development/Source Environment

1.15. Testing/Production Environment

1.15.1. Mutual Responsibilities


1.16. Program Management

Tasks Responsible Party


Prt1 Prt 2 Prt 3 Prt 4 Prt 5 Prt6
Project Planning:
<Develop Project Milestone Schedules> R A C C C C
<Prepare Project Plan> R A C C C C
<Task n> C C R R R R

Project Monitoring:
<Track progress> R A R R R R
<Track problem Identification> R A R R R R
<Analyze impacts> R A R R R R
<Task n> R A R R R R

Legend - Example
<Consultant Process Lead> Prt 1 R Responsible Party
<Consultant Program Manager> Prt 2 A Accountable Party
<Client Process Lead> Prt 3 C Consulted Party
<Client Technical Lead> Prt 4 I Informed Party
<Client Program Manager> Prt 5
<Steering Committee> Prt 6
1.17. Progress Meetings

Who will participate? What will be covered?


©2007 gantthead.com Confidential 7
gantthead.com Statement of Work

1.18. Technical Review Meetings

Who will participate? What will be covered?

1.19. Program / Contract Managers

Addresses of responsible parties

1.19.1. Change Management Process.


Who will do? What would be the procedures?

1.20. Problem Identification

1.21. Change Initiation

1.22. Change Validation

1.23. Impact Estimation

1.24. Implementation

1.25. Approvals and Acceptance

1.25.1. Support & Maintenance


1.26. Warranty Period Maintenance and Support

What will be covered? Who will do? What would be the procedures?

1.27. Post Warranty Maintenance and Support

What will be covered? Who will do? What would be the procedures?

1.28. Skills Transfer from Consultant to Client

How the knowledge transfer will be conducted and monitored?

1.28.1. Configuration Management


How the version control and configuration management be handled? What would be the
procedures, tools etc.?

1.28.2. Quality Management


Who will do? What would be the procedures?

©2007 gantthead.com Confidential 8


gantthead.com Statement of Work

1.29. Quality Procedures

1.30. Completion and Acceptance Criteria

1.31. Functionality Compliance

1.32. Testing

1.33. Final Acceptance Test (FAT)

1.34. Error Processing During Acceptance Test

1.34.1. Compensation and Payment Schedule


Invoice and payments in the amounts identified in <Attachment III>, shall be payable
when Client accepts in writing the respective Deliverable or the completed milestone.
The Final Payment shall not be paid until Client indicates final acceptance in writing of
the entire project and Consultant has returned all Client Loaned Items in the same
condition as originally loaned to Consultant.

1.35. Fixed Price (FP)

Consultant may invoice, based on the receipt of Client's written acceptance of


Deliverables and/or completion of milestones, and the Price(s) provided in <Attachment
III>.

It is estimated that the total cost to Client for the performance of the tasks contained in
this SOW shall not exceed the Not-to-Exceed (NTE) amount specified in <Attachment
III>.

1.36. Time & Material (T&M) with Not-to-Exceed (NTE)

Consultant may invoice Client for work, approved by Client in writing that is not
specifically addressed in the definition of Monthly Modifications (Changes), at a <Hourly
Rate and Terms>.

It is estimated that the total cost to Client for the performance of the tasks contained in
this SOW shall not exceed the Not-to-Exceed (NTE) amount specified in <Attachment
III>.

1.37. Maintenance and Support

Consultant may issue invoices according to the schedule and amounts identified below
and in <Attachment III> for Ongoing Reports and Maintenance that Consultant provides.
Client may extend the Ongoing Reports and Maintenance for additional <months> upon
written notice <days> prior to the expiration of this SOW.

©2007 gantthead.com Confidential 9


gantthead.com Statement of Work

1.38. Escalation Prices

1.39. Travel Expenses

1.40. Invoice Requirements

Example:

Each invoice must include the following information:

Consultant name and remit to address;

Client SOW number or title and Agreement type;

Purchase Order number (if applicable); and

Brief description of the performance for which payment is due.

All required receipts

1.40.1. Unique Terms and Conditions

1.40.2. Approvals
IN WITNESS WHEREOF, the parties have executed this Statement of Work on the date
or dates indicated below to be effective in accordance with this SOW.

<CONSULTANT> <CLIENT>

By: By:

Name: Name:

Title: Title:

Date: Date:

1.40.3. Attachment I - Functional, Technical, And Quality


Specifications
All Deliverables provided by Consultant pursuant to this SOW shall be performed in
accordance with the programming standards, documentation and specifications listed
below and incorporated herein.

©2007 gantthead.com Confidential 10


gantthead.com Statement of Work

User Interface

System Performance

Data Collection and Loading

Exception Handling

System Status Reports

System/Application Interface Requirements

Platform Requirements

Backup, Recovery and Archiving

The Disaster Recovery

Operational Requirements

System Administration

1.40.4. Attachment II - Project Schedule


The period of performance for this SOW is <Start Date> to <End Date> in accordance
with the following schedule:

<Gantt Charts>

<Project Plans>

1.40.5. Attachment III - Compensation And Payment


Schedule
Consultant may invoice Client per the schedule below, providing written acceptance of
each deliverable contained in a Payment Milestone, is received from Client:

Deliverable Date Due Payment


Deliverable #1n
Payment Milestone #1 Target Invoice Date <Milestone #1 Date> <Amount>
Deliverable #2n
Payment Milestone #2 Target Invoice Date <Milestone #2 Date> <Amount>
Deliverable #nn
Payment Milestone #n Target Invoice Date <Milestone #n Date> <Amount>
TOTAL FIXED PRICE FOR <Project Name> <Amount>

©2007 gantthead.com Confidential 11


gantthead.com Statement of Work

Liquidated Damages for Delayed Delivery

Provided however, in the event that Consultant fails to deliver in accordance with
the above schedule, payment shall be reduced per the table below.

Example:

Payment Schedule Delivery Date


Payment of agreed original fixed price of deliverable On Time Delivery
Payment of agreed original fixed price less 7% reduction One Day Delay
Payment of agreed original fixed price less additional 10% One Week Delay
reduction

Ongoing Reporting and Maintenance, Months n1-nn

Consultant shall provide Ongoing Reporting and Maintenance services


<Attachment IV> according to the following schedule:

Report/Maintenance Invoice Date Invoice Amount


Period

Total NTE

Additional Time and Material Rates

Travel and Expenses

1.40.6. Attachment IV - Ongoing Reporting And


Maintenance
Scope

This Attachment to the SOW describes following services that are to be performed by
Consultant relative to the Ongoing Reporting and Maintenance of the <Project Name>
prepared under the SOW:

Example

2.1 Problem Report Severity Codes shall mean:

Severity 1: Critical problem; program unusable etc.

Severity 2: Other problem; important function not available etc.

2.1 Consultant must achieve resolution within specified correction times:

©2007 gantthead.com Confidential 12


gantthead.com Statement of Work

Severity Level 1: within (15) minute acknowledgment of receipt of error report

Severity Level 2: within (8) hour acknowledgment of receipt of error report

Term of Maintenance and Support Services

Technical Coordinators

Consultant Support Responsibilities

Level 1, 2 and 3 Support Responsibilities

Termination

Technical Backup Support to Client

Security

©2007 gantthead.com Confidential 13