Web Eng Template

ABE International Business College
Las Piñas Campus

RCS 3 Building, Alabang-Zapote Road Pamplona 3, Las Piñas, Metro Manila
Aling Lucy’s Panciteria Mobile Online Ordering System
Software Engineering
Presented to the
Faculty of ABE International Business College
Las Piñas Campus
In Partial Fulfillment
Of the Requirements for the Degree of
Bachelor of Science in Information Technology
Presented by:
Benavidez, Steaven Kyle

Cabral, Lawrence P.
Libunao, Jayvee M.
Pelaez, Jim
Villar, Jaspher C.
Villarta, Jhon Fred E.
Dr .Rechelle B. Sabalza, CFMP

Adviser
Feb 2019
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APPROVAL SHEET
This research titled, “Aling Lucy’s Panciteria Mobile Online Ordering
System” prepared, and submitted by Jaspher C. Villar, Lawrence P. Cabral, John Fred
E. Villarta, Jayvee M. Libunao, Steaven Kyle Benavidez, in partial fulfillment of the
requirements for the subject Software Engineering in the school of ABE International
Business College.
DR. RECHELLE B. SABALZA, CFMP

Dissertation Adviser
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Panel 1 Panel 2 r
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Panel 3 e n
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Accepted and approved in partial fulfillment for the subject Software Engineering
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on January 18, 2019.
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JAMAAL
A VILLAPAÑA, MBA
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d College Dean
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2 v
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Las Piñas Campus
DEDICATION
The researchers dedicate this thesis to
The Supreme Being,
their source of inspiration,
wisdom, knowledge and understanding.
The researchers also dedicate this work
to their family,
who has encouraged them all the way
and whose encouragement has made sure
that the researchers give it all it takes
to finish what they have started.
Thank You!
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ACKNOWLEDGEMENT
In performing this research, the researchers had to take the help and guideline of
some respected persons, who deserved their greatest gratitude. The completion of this
research gives them much pleasure. The researchers would like to show their gratitude
to their adviser Dr. Rechelle B. Sabalza for giving them a good guideline for their
research throughout numerous consultations. The researchers would also like to expand
their deepest gratitude to all those who have directly and indirectly guided them in
writingthis research.
In addition, a thank you to Sir Adolfo Maaño, manager of Aling Lucy’s Panciteria,
for supporting the researchers to their research study and allowing them to conduct a
survey to the store’s beloved customers, and to his kind personality and passionate work
that inspired the researchers even more.
Also, the researchers would like to thank Mrs. Noreen C. Villar for accepting
them whole-heartedly in her place to make their research, for providing them what they
need to finish their research paper.
To the researchers’ classmates and team members itself, have made valuable
comments and suggestion, which gave them inspiration to improve their research study.
The researchers thank all the people for the help in completing this research study.
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ABSTRACT
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Methodology
The researchers utilized the convergent mixed methods design in the study. The
respondents were composed of 50. The research instrument utilized in the study was
composed of (1) a survey questionnaire and (2) a researcher-formulated interview
schedule.
The researchers made use of frequency count and percentage. They also applied
applied the descriptive statistics through Microsoft Excel.
Findings
After the conduct of the study, the researchers found out that: (1) Majority of the
Respondents were female, aged 26-30, and 70% are married; (2) The respondents
consider themselves a loyal customer of Aling Lucy’s Panciteria; (3) The respondents
often purchase 1-2 per week; (4) The major problem that the respondents are facing
while ordering via telephone is that “The order has been misinterpreted”; (5) Most
respondents made order of food via internet; (6) It is very important for the respondents
if Aling Lucy’s Panciteria will adapt an online ordering system; (7) Majority of the
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respondents agreed that implementing such an online ordering system in Aling Lucy’s
Panciteriawill provide an easier way of purchasing than through telephone; (8) The
respondents purchasing preference in terms of ordering is “order online”; (9) The most
important part of an online food ordering system for the respondents is “easy to access”;
(10) Majority of the respondents will always use online ordering system once it is
available; (11) The respondents like to adapt an online ordering system for Aling Lucy’s
Panciteria.
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CHAPTER 1
The Problem and It’s Setting
Introduction
The mobile online ordering system is one of the latest services of most fast food
restaurants. With this method, food is ordered through online and delivered to the
customer. This is made possible through the use of cash on delivery. Customers pay
with cash, customers can be served even before they make payment either through
cash or cheque. So, the system designed in this project will enable customers to go
online and place order for their food.
Many people today do not want to deal with having to call a phone number and
be connected to someone who is not the desired person. Its just one of those things that
can be a real hard thing for some people to do, especially someone that’s been talking
on the phone all day at work. They do not want to be put on hold or get a busy signal
either. They just want to be able to get their order in quick and efficiently so they can
relax while waiting for their food. The internet has created the perfect way for people to
be able to handle most things in life without picking up a phone and dialing a number.
Research has found that people making an order online are more likely convenient
rather than ordering through phone calls. This comes from the fact that they do not feel
as though they have to rush in getting their order into the person on the other end of the
phone, and because they can see your full menu during their online order. They can see
their shopping cart, and decide that they want to try some of the products listed from the
menu.
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Background of the Study
Online ordering may make them more likely to order from your restaurant. This
puts your restaurant in front of them as a good option for their food order. Plus, it gives
them a good opportunity to see your menu, get a feel for what you offer, and know your
prices all without having to pick up the phone. This may help you with marketing your
restaurant without having to add to your marketing. Online Ordering System aims to
accelerate customer orders. Customer Ordering System used by servers and to accept
customer orders. An online ordering system is not a new concept to many as this has
been running successfully all over the world for quite some time now. The whole concept
behind having a professional website along with a system show how you present
yourself to the online world. The researchers proposed to develop an Online Ordering
System for the Aling Lucy’s Panciteria. This system presents an interactive and up-to-
date menu with all available options in an easy to use manner. Customer can choose
one or more items to place an order which will land in the Cart. Customer can view all
the order details in the cart before checking out. At the end, customer gets order
confirmation details. Once the order is placed it is entered in the database and retrieved
in pretty much real time. This allows Restaurant Employees to quickly go through the
orders as they are received and process all orders efficiently and effectively with minimal
delays and confusion. The entirely of the Online Ordering System is to help achieve an
effective and easier alternative to their manual process that requires them to write the
items, and calculating payments. Online ordering system that we are proposing is
friendly user and greatly simplifies the ordering process for both the customer and the
restaurant.
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Statement of the Problem
Aling Lucy’s Panciteria is using a manual system. The purpose of this study is to
develop a system that is more accurate than the existing system to transact the
customer’s order faster and give reliable services, a system that is more secured than
the existing system.
1. What are the demographic profile of the respondents in terms of Persons:
1.1 Age
1.2 Gender
1.3 Civil Status
2. What is the main reason for having communication issues in manual ordering
system?
3. Determine the customer’s probability of adapting Online Ordering System and
importance of having an updated pricelist.
4. Identifying which is more convenient preference in terms of purchasing and
ordering.
5. Which quality of Mobile Online Ordering System is most preferred by the
customer to have a maximum satisfactory?
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Objective of the Study
The researchers developed an online ordering system to help the Aling Lucy’s
Panciteria avoid unnecessary errors from the manual process mentioned above and also
help them fasten their workload by avoiding miscalculations from computing of
payments, avoiding the hassle of knowing the information from the customers.
 To develop a system that will surely satisfy the customer service
 To evaluate its performance and acceptability in terms of security, user
friendly, accuracy and reliability
 To design a system able to accommodate huge amount of orders at a time
Significance of the Study
The significance of this study was to help and give benefits to the concerned group
below. This study will be beneficial to the following:
 Company
o The productivity of the company will be increased by easily receiving
multiple orders at the same time, allowing the company to generate the
summary of sales within the day
o This study will help the company in finding if the use of online ordering
system will enhance their marketing strategies, advertising strategies, and
their manual procedures.
o Mobile online ordering system has detailed reports that will allow you to
view past orders. Custom reporting is also available.
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 Employees
o Online ordering system allows you to easily edit your menu, store
settings, categories and pricing which will instantly appear on your
website.
o Set cut-off time for pre-orders so that they can be prepared and ready for
pickup/delivery within a certain time period. Pause your online ordering
when you become too busy in-store.
 Customers
o The Customers will have a convenient experience, there will be no more
communication error when it comes to ordering. The customers can
easily order any food they want just a click of a button.
o The price list of the menu will be guaranteed.
o This study will help the customers in knowing if the use of online ordering
system will ease their burdens in finding their needed products and to
have a complete background of the company’s services through this
website.
o Enabling customers to take control of the order processes in the accuracy
of orders increases, saving you time and money. Orders arrive exactly
how customers want them.
 Researchers
o Enable researchers to focus more on utilization in this broader manner in
the future.
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o Create a context in which usefulness can arise. A researcher can also
have a great deal of knowledge in a field that does not have visible
benefit.
 Future Researchers
o This will be used as a reference for a specific topic.
o This study will help them to have an initial idea on what topic to choose
and a guide if they have the same topic as this research and contribute
knowledge on how to make an online ordering system
Scope and Limitation
The researchers aim to develop an online ordering system for Aling Lucy’s
Panciteria as they are still using a manual system in their transactions, payments and
even in generating reports. The system will provide a security module which will have
two level of access such as Administrators, and Guests. Administrator is fully
responsible for monitoring and maintaining the website since they have access on some
modules which are hidden on guests such as product management, sales and reports,
management and others. At first, the system will only have one or two administrator who
has the authority to add more administrators by filling up the form which is available only
in the Admin module. This form will gather some information of the personnel such as
full name, contact number, e-mail, username, and password. In case of suspicious acts
of the newly added Administrators, the main Admin has the authority to deactivate them.
As for the Guest, they can browse the website which displays multiple tabs
called Order now, Home, Menu, Contact Us, and About Us. The Order Now tab is where
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the customers can order their desired product. Ordering can be done by just inputting
the quantity of order and by clicking the “Add to Cart” button. The customer has an
option to view the shopping cart by just clicking the “View Cart” button located at the top-
right, bottom of the navigation bar. The system automatically adds the item to the
customer’s shopping cart. The Shopping Cart contains the summary of the orders such
as product name, quantity, price, and the total cost of their orders. The customer has
option to remove and checkout. If the customer still wants to browse for more items, a
link is provided at the bottom of the shopping cart page. If they want to remove the
product, they just need to click the “Remove” button to automatically delete the order
from the shopping cart. As soon as the customers are done ordering, they can submit
their order by just clicking the “Check Out” button. After clicking the checkout button
customers are required to fill up the checkout form that consists of personal information
and billing address such as Full Name, Address, E-mail, Contact Number, City, State,
Zip, in order for their order to be processed.
The home tab or the homepage of the website consists of an image featuring
Aling Lucy’s Panciteria Store. At the bottom of the homepage displays a gallery that
contains the store’s best seller products and schedule of the store’s working hours.
The Menu Tab only displays the updated pricelist of their product. It can be manually
monitored and updated by the administrator. The admin also has the authority to add
and remove product on the menu.
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The customer can send their concerns by clicking the “Contact Us” tab consisting of
information form that is required to be filled up. The form consists of Subject of
customer’s concern, Full name, E-mail, Address, Contact Number, and Regards. The
customers have options to contact by landline, Facebook page and messenger by
clicking the links provided. After the customer had filled the fields of information, the
customer has option to submit the concern by clicking the “Submit” button or clear the
information fields by clicking the “Reset” button. The customer can get back to browsing
by simply clicking the navigation bar. After submitting the concern of the customer the
admin will receive the concern through Admin page and process the costumers concern
and immediately respond to the customer by sending the admin feedback to the
customer’s email.
For some information regarding the Company, the visitor may refer to the “About
Us” page containing the company’s historical background.
Maintenance allows the Admin to add/update/delete products and categories. In
order to add new items in the store, the Admin must input the required text fields such as
Product Name, Selling Price, Shipping Fee, Short Description, Additional Information,
Product Image thumbnail and select the appropriate category. Optional fields are
Original Price and additional photos. Product name must not match the other available
items in store. Price and shipping fee must be in Philippine Peso.
Under maintenance module also is the site configuration. This enables the Admin
to update the site information such as Company Address, Tel. No., Email and Shop
Description. Aside from Maintenance module, Admin Panel also includes Order
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Management wherein it displays a table of all orders made by the clients. This table
contains the Tracking ID, Customer’s Full Name, Order Status, Total Cost, Date Added,
Date Modified and a column for Action (view or edit). Administrator can easily filter the
table by Status, Tracking ID, Date or by Customer’s Name
In order to develop the system, the researchers will use a server-side scripting
language which is PHP as the front end since it is compatible to most of the servers
available in the web. CSS will also be needed for styling purposes and HTML5 for
creating forms. As for the back end, the researchers prefer MySQL as it is widely used in
most of the hosting sites and easy-to-use interface.
The system also has its limitations. The system only allows payment via cash on
delivery, which means that POS is not directly connected to automated payment system
like POS and Online payment transactions. Thus, the customers are required to fill up
the checkout form with their personal information to purchase and verify the items.
The researchers have a total of fifty (50) respondents. The first set of
respondents consists of 25 respondents who will be the customers of Aling Lucy’s
Panciteria to know the opinion and point of view from the customer itself. Customers are
selected whether they are a loyal customer or a regular customer must be fifteen (15)
years old and above.
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Input Process Output
Survey Questionnaire
Demographic Profile:
 Age
 Gender
Interview Online Ordering
 Civil Status System for Aling
Lucy’s Panciteria
Identifying which is
more convenient
Statistical Count
preference in terms of
purchasing and
ordering.
Issues on manual
odering system
PROGRAM
This framework represents an outline of how researchers plan to conduct the
research about the impact of manual ordering system to Aling Lucy's Customer and its
productivity and study the issues and adapt to mobile online ordering system.
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Conceptual Framework
User Flowchart
Start
Login into Aling Lucy’s

Panciteria Homepage
Order View Contact About

food? N A Menu? N A CS? N A US N A
o o o o
Y Y Y Y
e e e e
s s s s
B List of
Customer
Service History of the
Products and Company
Browse Product View Cart its prices
Input
Complaint A
Order
Add to cart Food?
Total of all
products Email Complaint
ordered
Y
e
Input food
quantity
sB Printed
document
A
report
Y
e
Add s
View Checkout ordered Input user Email Ordered Printed
more N cart? N information document
products Products
products o o report
Y
e
sB
Finish?
End Y
e
s
N
o
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Conceptual Framework
Admin Flowchart
Start
If N
Admin Register
registered? o
Ye
s
Login
Is valid?
Ye
s
Is Admin?
Manage Orders Update Menu Create New Customer

Pricelist Product Concerns
Logout
End
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CHAPTER 2:
REVIEW OF RELATED LITERATURE
Local Study
A. General Literature Survey According to yahoo.com Online Ordering System is an
e-commerce function where a company allows customers to order products or services
via their website. Since the Internet is booming, having an online ordering system can
boost sales to some extent as it eases customers to place an order for the company's
services. I mean, people can place orders from their home as long as they have a
computer/laptop with Internet connection.
B. Abstract/Complied Abstracts The influx of an online ordering system greatly
affected what tends to be done in a matter of the blink of an eye. An online ordering
system permits a customer to submit online orders for items and/or services from a store
that serves both walk-in customers and online customers. The online shopping system
presents an online display of an order cutoff time and an associated delivery window for
items selected by the customer. The system accepts the customer's submission of a
purchase order for the item. This section deals with the summary of the thesis. This
thesis is about Online Ordering for Blue Magic its include the item name, price and
design. In this thesis also include how to order it.A major cause for retail stock-outs is
store ordering (Corsten and Gruen, 2003; Anon., 1996). Ordering can also take up a
large part of store employees’ time, thus using valuable resources. Not Surprisingly,
automated store ordering (ASO) or computer assisted ordering (CAO) have been offered
as solutions for improving performance and reducing costs since the beginning of the
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nineties, when the electronic point-of-sale (ePOS) systems became more common
(Corsten and Gruen, 2003; Baron and Lock, 1995; Thayer, 1991). It has
also been argued that ASO can help to reduce inventories in stores (Van der Vorst et
al., 1997). However, despite the potential advantages, it seems that the majority of
retailers have only just started to implement automated ordering systems at store level.
This master’s thesis examines how automated store ordering could more efficiently be
utilized to improve store operations and performance. The thesis was done as a part of a
two-year logistics research project Cyclog, which is carried out at Helsinki University of
Technology.
There are two types of production ordering systems. One is the push type
production ordering system and another is pull type production ordering system. In the
push type production ordering system, the ordered quantity in each stage is determined
by forecasted demand. In this system the ordered quantity of each production stage is
ordered by a central controller. Material flows are controlled just as if they are pushed
out from the raw materials stage toward the final stage. In pull type production ordering
systems, the ordered quantities in each stage are determined by actual quantities
consumed by the immediate downriver stage. Here no central controller is needed.
Material flows are controlled just as if they pulled into the final product stage from the
stages preceding final production (Raouf and Daya, 1995).
The former type of integration implies that the system consists of two levels, the
upper level consisting of a push type production ordering system and the lower level
consisting of a pull type ordering system (Gupta and Brennann, 1993).
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• Barrio Fiesta Restaurant
According to Ms. EvagelistaOngpauco, Manager Barrio Fiesta located at
Sm North, Edsa with today’s fast-paced world, finding time to have dinner is almost
impossible. Most of the time you’d rather catching on some sleep or you’re rushing finish
last week’s workload before this week rools in Restaurant like Barrio Fiesta have made
possible for families to come together, sit down to a good meal of Filipino.
The brainchild of Sixta Evangelista-Ongpauco, Barrio fiesta started its humble
beginners as a small eatery in the Ongpauco ancestral home in Caloocan City during the
1950s “Mama Chit” as she is affectingly called soon transformed the small eatery in into
a full down –blown fine dining restaurant serving her specialty the kare-karePata. The
Two recipes became the back home of the Barrio Fiesta menu, which also featured tried
and tested Filipino dishes with Mama Chits twists.
With the help of her eight children Mama Chit expanded Barrio Fiesta into
numerous branches across the Philippines and other countries, making Barrio Fiesta a
household name
Today, Barrio Fiesta strives to keep Mama chit’s excellence in cooking by
serving her signature dishes as he vouchers purchase per person.For group use a
maximum of 5 vouchers can be used. Vouchers are valid for dine in only. Barrio Fiesta
Restaurant also offers reservation Cancellation of Reservation redeem vouchers within
validity period will render the voucher invalid.
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• MJ Restaurant
According to Mr, Michael A. Sarapi general manager of MJ Restaurant located at
Sta. Cruz Manila Califoria Village,Novaliches Quezon City. In terms of ordering
transaction the restaurant receive orders over the counter. The customer will choose
their order in printed menu and go to the counter. The customer will give their order and
their payment. After order was made the customer will receive a number the number
service as their identification so that the waiter can easily identify where they will give the
cooked dish or meal. The only computerized system their restaurant is the catering
event. The customer must give’s a down payment. The restaurant accept reservation for
parties and other catering events Customer must give a down payment so that the
reservation will be accepted.
• Sailes Diner Restaurant
According to Ms. Joy Santos and Ms, Irene Lalu(manager) of sales Diner
Restaurant, this located at Susano Road, Deparo Caloocan City. In terms of their
ordering transaction, the restaurant receives orders from the customer over the counter.
Customer will choose their order in a printed display menu above the counter. Customer
will receive a printed receipt after the order was made the customer will receive easily
identify where they will give the cooked dish or meal .the restaurants accept reservation
for parties and other catering events customer must give a down payment the restaurant
accept the reservation for parties and other catering events.
Local Study
In the Philippines, e-commerce is mostly being implemented by major retailers
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and multinational corporations for bank-to-bank exchange. A number of Business-to-
consumer transactions have emerged through the years such as auctions, online
shopping, and online banking (Lacson, Pasadilla, 2006). This just shows that Filipino
businesses welcome this new opportunity in selling goods since 16% of the population is
using Internet. This new marketing strategy will not only benefit those big companies but
also the small businesses who cannot afford to advertise their products. Just by creating
a website in a very affordable cost would make the business grow in terms of sales and
enhance the company image as well.
Philippine firms have yet to fully tap the potentials of e-commerce that will help
them to compete in domestic and global markets. In the process of preparing
themselves to conduct e-commerce, these firms will be changing the way they do
business. These changes are expected to have an impact on the welfare of Philippine
workers. Most efforts to measure the economic effects of e-commerce—including those
on workers’ welfare—have focused on the U.S. and Europe, who are considered to be
the leaders in e-commerce. (Roberto, 2002) In general, it discusses the changes in the
nature of work from the front to back office is likely within the sectors performing services
Employment demand for these industry, they may be focused away from agents and
blue collared workers, toward higher management and executive staff.
As Filipinos entered the 21st century, local e-commerce transaction reached Php
1 billion. It shows that there’s at least one billion transaction sales growth annually. If this
trend continues, figures can reach up to Php 20 billion as more businesses conduct
online transactions. If significant economic growth takes place in the next 10 years,
these estimates may even double or triple (Toral, 2004).
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One indisputable benefit of e-commerce is its ability to reduce transaction costs.
For consumers or buyers, this is most likely to take the form of lower search costs and
better information on products and prices. There could be drastic savings in production
and delivery costs of electronic or digital goods as well. (Lee, 2006)
Information and Communication Technology (ICT) has become and will continue
to be an integral part of the day-to-day life of every Filipino across all levels of our
society.
The occurrence of communication technology around the world necessitates that
government get on a cohesive and coordinated strategy on how to prepare its citizens to
survive, live and thrive in a digital world. (The Philippine Digital Strategy Transformation
2.0: Digital Empowered Nation 2011) The main objective of the paper is to have a
competitive society where everyone has a reliable, affordable and secure information
access in the Philippines.
Foreign Study
According to Hold (2010) article, “Inventory refers to stocks of anything
necessary to do business”. The U.S Small Business Administration publication
describes what constitutes successful inventory management balancing cost versus
benefits of inventory, including: Maintaining a wide assortment without sacrificing
service; Keeping stock low without sacrificing performance; Obtaining lower prices by
making volume purchases; and Maintaining an adequate inventory without an excess of
obsolute items.
Based on Brigman (2007), Fundamentals of Financial Management, 5th
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ed., companies are increasingly employing Inventory System. A computer start with an
inventory counts in memory. Withdrawals are recorded by the computer as they are
made, and the inventory balance is the constantly revised. When the recorded point is
reached, the computer automatically places an order, when this new order is received,
the recorded balance is increased. Retail stores have carried this system quite far, each
item has magnetic codes, and as on item is checked out, and it passes over an
electronic reader, which then adjusts the computers inventory balance, at the same time
the price is fed to cash register tape. When the balance drops to the recorder point, an
order is place. The proponents aim to develop an automated inventory system which is
technically, operationally, and economically. The method used by the proponent to
develop an automated inventory system is Descriptive Method. The proponent conduct
several interviews in order to gather information about the present existing conditions of
the inventory systems, knowing its problems and enhancing it by developing an
automated inventory system. Questionnaires were also distributed to all interviewees for
additional information. Using the descriptive method, the proponent also observed the
functionality of the present inventory system, which help them to discover that Electronic
Data Processing is Advantageous than other (Isn’t this part of the Data Gathering
Procedure?).
On an article written by White (2003), merchandizing means selling of
products to retail customers. Merchandisers, also called retailers, buy products from
wholesalers and manufacturers, add a mark-up or gross profit amount, and sell the
products to consumers at a higher price than what they paid. When you go to the mall,
all the stores there are retailers, and you are a retail customer. Retailers deal with an
inventory, all the goods (products) they have for sale. They account for inventory
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purchases and sales in one of two ways: Periodic and Perpetual. As the names suggest
these methods refer to how often the inventory account balances are updated.
Based on Henderson (2008), Inventory System Consist an inventory control
system is used in many warehouses to track the location, quantity and status of goods
that are to be sold. Shipping and receiving of products is scheduled by and inventory
control system. Inventory control uses barcodes and RFID tags to track specific items.
An audit, or a physical count of inventory, is used to find out how many items are in an
inventory. Inventory taking is often required in order to get an accurate count for
accounting valuation purposes. Some inventory items have barcodes attached to them
or imprinted on them. These barcodes can be read during an audit by barcode reading
devices.
According to the article of “Paperless Receipt Solution (PRS) System”, by
James Dyson Foundation (August 9, 2015), Configure One’s Web-based E-Catalogue
software called Concept E-Catalogue, is easy to implement and easy to use. Designed
for both B2B (business to business) and B2C (business to consumer) operations, it fully
integrates with Configure One’s configurator and CPQ software. The combined solution
of Concept E-Catalogue, Concept E-Commerce, and Concept Enterprise Product
Configurator provides you with a complete storefront solution that drives incremental
revenue for your company. Featuring extensive content management tools, the E-
Catalogue software may be administered and maintained without programming skills,
freeing up your IT team.
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According to Oludare O., et. al (2013), SMS is an acronym used in the world of
communications technology. It stands for Short Messaging Service which is a protocol
used in communications that gives way to the exchange of short text messages from
one mobile telephone device to another. SMS or text messaging largely dominates
today’s means of communication since seventy-four percent of all cell phone users send
and receive text messages nowadays. The technology behind SMS has paved the way
for the rapid growth of improvement of text messaging that has now allowed users to
broadcast SMS text messages not just from mobile phones but also from computers with
the use of SMS software and through public SMS gateways. The link between texts
messaging to SMS technology now connotes the terminology of “SMS” as the act of
texting or sending text messages even with the use of a different communications
protocol.
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CHAPTER 3
RESEARCH DESIGN AND METHODOLOGY
This chapter focuses with the methods and the procedures used in conducting
this research. This includes the method of research, respondents of the study, sampling
technique, data gathering and statistical treatment applied in the analysis of data.
Research Design
The study used an embedded method of research to determine the customer’s
probability of adapting Mobile Online Ordering System in identifying which is more
convenient preference in terms of purchasing and ordering, and which quality of Mobile
Online Ordering System is most preferred by the customer to have a maximum
satisfactory and to identify issues in manual ordering system. Descriptive research was
an analysis into the nature of an unidentified sensation or the existence of an event to
assume to the reference population the findings from a sample.
Thus, the questionnaire was used as the main instrument in gathering and
collecting of data, Interviews were also conducted to verify important issues related to
the study.
Respondents of the Study
The source of material or the population frame of the research composed of 50
respondents, in which are age range up to 20 - 60 years of age. A Convenient sample of
50 customers was selected which is 100 percent of the population frame.
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The dissemination of frequency and percentage of respondents, profile drawn
from Personal Related Variable The researcher believed that the respondents came up
with reliable and worthwhile data needed in this study.
Research Instrument
Questionnaire for the purpose of gathering information on the personal related
variable. The questionnaire is constructed by the researcher that designates Personal
Information which contains respondent's age, gender, civil status.
A. Qualities of Online ordering system. The copy of the constructed Questionnaire
about the qualities of online ordering system is shown in six parts, namely:
1. Security
2. User-friendly
3. Response time
4. Easy to access
5. Updated price
6. Complete food menu
Interview for Aling Lucy’s Panciteria’s manager was done as a systematic way of
talking and listening to the Manager and as another way of collecting relevant data or
information. The interviewer works directly with the interviewee.The researcher used
open questions, and data is to be collected from the interviewee. The researcher needs
to recollect the interviewer's views about the topic of online ordering system. Talking to
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the manager is a way gain information or knowledge and collect data from them,
specially their approach about the advantages of online ordering system.
Validation of the Instrument
Before the researchers conducted the survey, the instrument was presented to
their thesis adviser for verification or validation. The adviser suggested some revision
and advice the researcher to present the draft of questionnaire before administering the
survey.
Data-gathering Procedure
Having the questionnaire valid and reliable, the copies of the questionnaire are
distributed to the respondents. With the help of our colleagues we personally administer
the distribution to target numbers of respondent such as Aling Lucy’s Panciteria’s
customers who were voluntary selected. After allowing respondents to have time to
determine their answer, and having 100% retrieval, the data or information gathered
from the survey was analyzed, organized, and interpreted to evaluate the result of the
research.
Frequency and Percentage Distribution
This was used to identify and determine the profile of the respondents, factors
that determine the importance of mobile online ordering system to the consumer, issues
encountered by mobile online ordering system and current issues on online ordering
system with suggestions on improvement of online ordering system offered by the
respondents. A percentage is defined as a number represented as a function of 100. It
was used to express numbers between zero and one and was used to compare things.
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The following were the items in the questionnaire about the importance and
implementing online ordering system.
Interpretation Frequency
Very Important 25
Important 19
Not Important 6
A. Descriptive Statistics
Percentage, this statistical measure was used to determine how a part relates to its
whole. It was used extensively in describing the profile of the respondents. It is solved by
the formula:
P = Fx100
n
Where:
P = Percentage
F = Frequency of the respondent answers
n = Total number of respondents
In this study, the percentage was applied in analyzing the responses to questions
regarding the characteristic of the respondents such as, age, gender, civil status. The
value was the frequency of occurrence of each variables and the total value is the
summation of the frequencies
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ABE International Business College

Las Piñas Campus

Aling Lucy’s Panciteria Mobile Online Ordering System

Benavidez, Steaven Kyle

Dr .Rechelle B. Sabalza, CFMP

This research titled, “Aling Lucy’s Panciteria Mobile Online Ordering

E. Villarta, Jayvee M. Libunao, Steaven Kyle Benavidez, in partial fulfillment of the

DR. RECHELLE B. SABALZA, CFMP

The researchers dedicate this thesis to

The Supreme Being,

their source of inspiration,

wisdom, knowledge and understanding.

The researchers also dedicate this work

who has encouraged them all the way

and whose encouragement has made sure

that the researchers give it all it takes

to finish what they have started.

that inspired the researchers even more.

need to finish their research paper.

composed of (1) a survey questionnaire and (2) a researcher-formulated interview

applied the descriptive statistics through Microsoft Excel.

The Problem and It’s Setting

online and place order for their food.

Background of the Study

Statement of the Problem

the existing system.

1. What are the demographic profile of the respondents in terms of Persons:

1.3 Civil Status

3. Determine the customer’s probability of adapting Online Ordering System and

importance of having an updated pricelist.

4. Identifying which is more convenient preference in terms of purchasing and

5. Which quality of Mobile Online Ordering System is most preferred by the

customer to have a maximum satisfactory?

Objective of the Study

help them fasten their workload by avoiding miscalculations from computing of

 To develop a system that will surely satisfy the customer service

 To evaluate its performance and acceptability in terms of security, user

friendly, accuracy and reliability

 To design a system able to accommodate huge amount of orders at a time

Significance of the Study

below. This study will be beneficial to the following:

o The productivity of the company will be increased by easily receiving

summary of sales within the day

system will enhance their marketing strategies, advertising strategies, and

their manual procedures.

view past orders. Custom reporting is also available.

settings, categories and pricing which will instantly appear on your

pickup/delivery within a certain time period. Pause your online ordering

when you become too busy in-store.

o The Customers will have a convenient experience, there will be no more

communication error when it comes to ordering. The customers can

easily order any food they want just a click of a button.

o The price list of the menu will be guaranteed.

have a complete background of the company’s services through this

o Enabling customers to take control of the order processes in the accuracy

how customers want them.

o Enable researchers to focus more on utilization in this broader manner in

o Create a context in which usefulness can arise. A researcher can also

o This will be used as a reference for a specific topic.

knowledge on how to make an online ordering system

Scope and Limitation

two level of access such as Administrators, and Guests. Administrator is fully

Zip, in order for their order to be processed.

customers have options to contact by landline, Facebook page and messenger by